Wish Customer Service Issues

During the ongoing Canada Postal Services strike, many companies have implemented contingency plans to ensure packages are delivered to customers without delays. Amazon, Walmart, and Canadian Tire are utilizing alternative couriers, unlike Canada Post. As a Wish customer, I am concerned about the status of my orders amidst the strike. Other companies have shown proactive measures in addressing the situation, but I am unsure of Wish's plan. I reached out to customer support, but the responses seem automated and lack information about the strike. Without clarity on how Wish will handle deliveries, I may need to consider shopping elsewhere. It would be reassuring if Wish could provide an update or contingency plan like Amazon to ease customer concerns.

I have been trying to reach out since last night when I accidentally placed an order on the Wish app due to my credit card being saved on the platform. While editing my order, it was processed without my intention. I need assistance in canceling parts of the order as the shipping costs are as much as the items in my cart. The order number is 5bde6a5a3247dd6b2fb7b155 placed on November 3rd. My name is Melinda Bellcour, and my contact number is [redacted]. I have already sent several requests but haven't received any responses. Some items have been shipped, and I urgently need the funds refunded to my card to cover upcoming bills on autopay. Your prompt attention to this matter is appreciated.

I purchased and paid for two packages that never arrived. I'm being told I can't get a refund because the refund deadline has passed. They are only offering wish bucks, which I don't want since I'm unhappy with a company that doesn't deliver the products after taking my money. It doesn't make sense for the refund timeframe to close on products that were never shipped. This seems suspicious to me. I am looking for a full refund, including shipping costs.

I am unable to access my Wish account. Even after attempting to reset my password through the "forgot password" option, I have not received the email for resetting it. Despite reaching out to customer service multiple times, the response continues to be unhelpful repetitions of the same instructions. It seems like resolving this issue is not a priority for Wish's customer service team. It's disappointing that the problem remains unresolved, leading me to believe that there is negligence in addressing customer concerns.

I'm having trouble accessing my Wish account. Despite entering my usual unchanged password, the site keeps telling me it's incorrect. I've tried resetting my password multiple times, but I never receive the email with the reset link. I've contacted customer service several times, but they keep giving me the same unhelpful advice to reset the password, which I am not able to do without the email. It seems like they are not taking my issue seriously and I'm frustrated with their lack of assistance. I feel like my problem is being ignored, and I'm beginning to think Wish is not a reliable platform.

I was informed a while back that my account was flagged for excessive returns, and now I am unable to contact customer support. If I don't receive my items, I am left without any assistance. Despite answering their delivery inquiries promptly, stating whether I received the items and my intentions (refund or wait), I'm frustrated to find out today that the deadline for refunds on items due in September has passed on October 30th. I was repeatedly asked to wait for the items and advised I couldn't get a refund, urging me to continue purchasing to improve my standing. Despite my efforts in reporting and reviewing items, my inability to communicate with support hinders me from getting refunds on undelivered items, including a recent Halloween purchase. Delivery issues are common in my area, and with a shared mailbox, some items never reach me. The accumulation of undelivered items demands refunds, causing me distress. While I probably won't receive a response as I can't contact support until my status improves, I am prepared to involve the BBB as a last resort to address this ongoing inconvenience and financial loss.

I ordered seeds for plants on September 24 and received a confirmation that the order had been filled and sent. The order number is [redacted] and the tracking number is 4H[redacted]48 CN. The delivery date was initially set for October 25, then changed to November 1. It's now November 4, and I haven't been able to contact anyone at Wish.com. I've reached out to PayPal for assistance. I'd like this issue resolved promptly as I'm eager to start my project. If necessary, I'll request a refund, though I prefer not to do so as I value Wish's products. I hope to become a regular customer and trust your prompt assistance. Thank you for your help.

I have received 4 items from Wish in the past week, but I am unhappy with their poor quality. I want to return them, but there is no return address provided on the package or on the website. I am concerned about the lack of customer support response, as the replies seem automated. Additionally, I am worried about my bank details being on file. I am hoping for a personalized response to address these issues; otherwise, I will not be recommending Wish or making any future purchases. I request that my bank stop any further payments to Wish, and I plan to notify Facebook about my experience. I await your prompt reply.

I tried to split a purchase fee between two cards, with one being a gift card. When I inquired with customer support on the app, I was informed that this was not supported at the time. As my gift card transaction was not processed, I abandoned the purchase. Surprisingly, the next day, I received an email notifying me that my order had been shipped. Upon investigation, I discovered that Wish had proceeded to charge the card on file without my authorization. I want to emphasize that I did not grant permission for this transaction. This situation is unacceptable and has raised serious concerns about their business practices. I am unsure about continuing to use their services in the future. Please address this matter urgently.

I have received multiple refunds which have led to my account being flagged. I believe this is unjust because if the products I bought were functional, accurately described, or undamaged, I wouldn't need to request refunds. Recently, I purchased 6 shavers that arrived with damaged boxes covered in Chinese writing, which was not mentioned in the product description. I am unable to use these items and I expect to be able to exercise my right to a refund without being mistreated. If this issue is not resolved promptly and my account status reinstated, I will have no choice but to escalate the matter further. Additionally, your initial response has already deterred me as a customer and I will not hesitate to share my negative experience with others.

I have been communicating with support through email for more than a week. However, I keep receiving the same unchanged responses. None of my inquiries have been addressed. I am facing delays with several items, some being over 3 weeks late. When I attempt to use the support system for undelivered packages, I am now informed that my account is randomly under audit for possibly abusing refunds. This is hard to believe because my order history reflects my genuine concerns and waiting periods. I often accept refunds in store credit to repurchase delayed items. Despite these, I continue to verify receipt of packages honestly. While initially, I was notified the audit would take 72 hours, the message now states I need to return to "good standing" by making more purchases. This overlooks unresolved orders from weeks ago, many being multiples of the same item. I seek assistance as a loyal customer facing undelivered packages without tracking updates, where the fault lies beyond my control.

Sono indignato per il servizio ricevuto ultimamente. Mia moglie ed io siamo clienti da tempo, ma molti dei prodotti ordinati non sono mai arrivati. Oggi sono giunti due articoli per mia moglie, ma ho ricevuto una notifica che mi definisce non affidabile per aver richiesto il rimborso di un prodotto non recapitato. Le consegne non prevedono la consegna a mano e persino stamattina il postino ha lasciato i pacchetti sul muretto del palazzo anziché consegnarli direttamente. Non è corretto trattarmi in questo modo, sono un cliente regolare e mi aspetto un servizio migliore. Ho fiducia che i prodotti arrivino correttamente, altrimenti chiederò il rimborso. Cordiali saluti, Vincenzo Romano.

I received a notification from my bank that ₹28,[redacted] was deducted from my account for shopping on Wish, but I did not make any purchases there. Upon checking my Wish account, I noticed a Redmi phone was ordered and then cancelled. Customer support stated the refund would be issued as Wish credits for future use. I prefer the refund back to my bank account, not in Wish credits. Additionally, the shipping address on my profile is in Ukraine, indicating possible hacking. I urge Wish.com to assist with this matter, refund the money to my bank account, and review their privacy measures. I trusted Wish.com with my credit card information and did not expect to be a victim of theft.

I received an email stating that my order is already in transit, and I'm unable to receive a refund until I return it. The order was not supposed to be processed as the card was not approved. I find it hard to believe that the order is already on its way, as it has only been one day. I'm adamant about needing a refund immediately to a different credit card. I cannot wait for a month to receive an order that I never intended to place. It is crucial to communicate with a representative as soon as possible to resolve this issue promptly. The current system of processing refunds before the order is delivered is causing significant inconvenience. I urge for quick resolution on this matter. Thank you.

Dear Concerned Party, I am Cynthia L., and I am reaching out regarding unauthorized deductions made in September. I have been tirelessly attempting to resolve this issue since the 3rd of this month. Being on Social Security Disability, these unauthorized deductions have caused me severe financial strain. The unauthorized transactions occurred on various dates in September, totaling $[redacted], $59, $20.55, $3, $[redacted].50 on September 1st; $0.59, $[redacted].90, $61, $20 on September 2nd; and $82 on September 23rd. These deductions have had a significant impact on my disability check. I kindly request prompt resolution of this matter. Your swift assistance in returning the deducted funds would be greatly appreciated. Please reach out if further details are required. Best, Cynthia L. [redacted]

I unintentionally placed an order on November 2, [redacted], before noon. Upon realizing the error, I promptly tried to cancel each item as I did not have sufficient funds in my bank account, resulting in an overdraft. I successfully canceled every item before processing, with refunds issued for each. The total amount was never deducted from my Wish account. However, Wish currently has $[redacted].80 in my Wish Cash account, the same amount withdrawn from my bank. I have no intention of making any future purchases with Wish. There is no reason for Wish to hold onto my money. I expect a swift return to my bank account. Any response from Wish customer service that does not confirm the return to my bank is unacceptable. Holding onto my money is unjustifiable, and I demand its immediate return. Failure to comply will result in further action to resolve this matter.

I wish to report some unauthorized deductions made from my Social Security disability check. These deductions occurred on September 1st, September 2nd, and September 23rd. I have been attempting to resolve this issue by sending around 60 emails to the company without success. The situation has caused extreme hardship as my Social Security funds are now depleted, preventing me from paying my bills. The unauthorized transactions include deductions on September 1st totaling $[redacted], $59, $28.55, $3, $[redacted], and $20. On September 23rd, there was a deduction of $[redacted]. Although they tried to take more money, I managed to stop the transactions by blocking my card. However, I have been left with no money to cover rent, utilities, or even food. As a disabled individual, I cannot afford to have my nurse come to assist me. My phone service will be disconnected today due to non-payment. I urgently need these unauthorized deductions addressed, and I am seeking a refund to my debit card from the bank. Thank you for your prompt attention to this matter.

Good afternoon, my name is Cynthia Livengood. I have sent over 60 emails to Wish support team regarding unauthorized deductions from my Social Security debit card. Being disabled, missing my check this month due to these transactions has caused me great distress. The unauthorized charges were made on September 1st ($[redacted], $59, $28.55, $3, $[redacted].50), September 2nd ($[redacted].59, $[redacted].90, $61, $20), and September 23rd ($[redacted]), all without my permission. These actions are serious and I need immediate resolution. The lack of response is incredibly frustrating as I am in desperate need of help. Kindly assist me in getting my money back on my card promptly. Your prompt response is greatly appreciated as this situation is affecting my well-being. Thank you.

I was browsing an item and clicked on the description when suddenly a message popped up saying my order was processing. Despite my attempts to delete it, multiple new orders showed up, totaling 40. I immediately contacted customer support, who informed me that they only offer store credit, not refunds. They charged $[redacted] from my account without permission. After trying to call with no response, I emailed them the same night, providing the requested information. Three days later, they redirected me to a different department and instructed me to reach out through order history. Unfortunately, there is no way to clarify the situation there. I never wanted the items and now seek a refund.

I want to clarify that I ordered a wallet to hold my phone, credit cards, money, and change in purple color. However, I received a small purple wallet with a gold bow, which was not the item I purchased. I do not wish to wait another month for the correct item after this error. I request a refund or to receive the correct wallet promptly. I am disappointed with the service and will not use Wish.com again, nor will I recommend it. Kindly address this issue promptly. Thank you. - Yolanda Rosado. Email: [redacted]