Wish Customer Service Issues

I placed an order on 5-10-18, which was showing in my order history initially. However, when I tried to log in later, I encountered a login prompt which was unusual since I'm usually logged in automatically. Upon logging in, my order history was missing, and I was asked for more information. The order was placed on 5-10-18 for $34.88 (or possibly $16.88) using my Bluebird American Express card with the last 4 digits [redacted] and expiration date 12/22. The security number is [redacted]. I would appreciate it if this issue could be resolved promptly so I can track my orders, retrieve my rewards, discounts, and regain my previous level.

I am considering seeking legal advice next month, but I am doubtful about the outcome. I had a terrible experience last night with one of the items I purchased, specifically the four-post canopy frame. The metal pads do not fit under the bed feet properly, and the poles keep falling and slipping out. It seems I would need to modify the frame significantly to make it work. Unfortunately, I am unable to process a return due to a restriction on my account, which was flagged for potential unauthorized activity. Despite reaching out to Wish support multiple times via email, I have not received any assistance regarding this issue. I am quite frustrated with the situation and hope for a resolution soon.

I am experiencing issues with my recent orders. I'm encountering discrepancies where items priced at $1.80 or $2.00 end up being processed at $6.00. When I try to request a refund, I notice the refund section has been replaced with a "RATE" option, indicating I need to wait for the item to arrive before addressing the issue. Previously, I could easily request refunds, but this option seems to have been removed now. I am concerned about the system accuracy and transparency. The billing seems to be different than what was originally displayed during the order placement. I prefer to handle refunds online without having to return items physically. I would appreciate direct email communication or a phone call at [redacted] (landline) or [redacted] (cell) to resolve this matter promptly.

I have placed several orders on Wish and received a payment confirmation. However, I was informed that the orders were canceled, and a refund was initiated. I did not cancel the orders and now my account is locked. I am unable to contact anyone for resolution. I am being prompted to send a bank statement, but as truckers, we are not able to provide this easily, especially during this busy season. This requirement seems unnecessary. I simply want to be able to place an order without any issues, receive my items, and enjoy the process. Dealing with this has been quite troublesome, and I am hoping for a quick resolution.

I have been a Wish customer for around 2 years without any issues until now. Recently, I ordered an outdoor canopy which arrived with missing parts and doesn't match the picture shown online. I've been trying to contact their customer service through the website, but there seems to be a technical glitch preventing me from uploading the required photos of the item. Every time I try, the page resets and I have to refill all the details. This has happened four times already, and it's becoming frustrating. Despite their usual good customer service, I am facing difficulties returning this unsatisfactory product for a refund. I value good customer service and if this issue is not resolved, I may consider shopping elsewhere.

I received the wrong product, which is not as described in the item I ordered. This has happened multiple times, and I am frustrated because I now have to wait even longer for a refund. It seems like a scam on the seller's part. When trying to return the item, I can only select "I ordered this by mistake," which is not true. The seller sent the wrong product, and I cannot choose the correct reason for return. Additionally, I am required to pay for the return shipping, which feels like I am being taken advantage of. The items ordered were supposed to be a camera, a 4.3-inch handheld game, a SNES game console, and another 4.3-inch handheld game, but they all seem to be incorrect. I would appreciate it if you could investigate this matter for me.

Today, I received an envelope from your company, but it arrived with a hole at the back, and there was nothing inside. The package was supposed to contain a ring. I provided a routing number which is 10[redacted] CN. I am not sure what happened, but the package was empty upon receipt. Please contact me to resolve this issue. My name is Penny G M, and you can reach me at [redacted]. I have lost my phone and cannot track my other orders. I have several outstanding orders with your company and need help sorting them out. I would greatly appreciate any assistance you can provide. Thank you for your help.

I started this last week and emailed about a dress I ordered that didn't arrive. I was asked to provide more details. However, I couldn't find [redacted] I believe the email conversation should have all the necessary information. Another dress from the same order has not arrived either. I am eager to get these issues resolved as the event has already passed, and I am seeking a refund. Please contact me, Virginia Foster, at [redacted] or [redacted]. The second dress order number is 5acac651331d1c8f6b5ef699. I hope to hear from you soon. Payment was made through PayPal.

A few weeks ago, I had to purchase a new phone. Unfortunately, my Geek account did not transfer to the new device as expected. There are two missing purchases in my order history. The first item is a prewired electric guitar pick plate from Cathyangel, costing $15.00 with shipping for a total of $22.00. The order was supposed to be processed between May 6 and May 8. The second item is two humbucker guitar pickups. I lost the order receipt during the phone switch. I only have proof of the first order because I had taken a screenshot and saved it. I am concerned about getting my items without the necessary information. I enjoy using Geek.com but need assistance to resolve this issue. Your help in this matter would be greatly appreciated.

I have encountered an issue with my account on Wish. As I was browsing through the items and added them to my cart, upon checkout, I received a notification about some trouble with my user profile directing me to address payment matters online. Despite reporting the problem online, I only received a notice that my account was blocked without any further assistance. Removing this block would greatly assist me in continuing to shop on Wish.

I am patiently awaiting the reopening of my account. I have sent numerous emails with the requested details. Despite reminders to pay for items in my basket, I am unable to do so until the account block is removed. I reluctantly shared my Halifax bank statement to prove recent transactions, including a payment of approximately £[redacted] to Wish. Though hesitant due to the sensitive information, I felt compelled to send the statements after multiple attempts to reach you. I have attached them in over 8 emails. Without phone support, I eagerly await a response. The lack of customer service from Wish regarding my account block is disappointing. I urge you to resolve this promptly as a loyal customer. I fear losing the items in my basket if this issue persists. Thank you for your attention to this matter. Sincerely, C.E.B. Hartley.

I recently provided my phone number, [redacted], and was informed of an $80 refund that I have yet to receive. I am greatly disappointed as the items I received did not match what was advertised. I expected to receive multiple electronics and accessories, but instead, I received low-quality headphones and charging cables. The list of items I am owed includes four 70" flat screen TVs, four laptops, two 6" cell phones, two bicycles, a gaming desktop computer, another desktop computer, two high-definition projectors, two electric scooters, five men's rings, two large hip-hop chains, and two women's rings. These items were paid for in full but were never delivered. I am considering legal action due to this fraudulent behavior, and it is concerning how your company operates in such a manner and is still in business.

I've been attempting to receive a refund for several months without success. I can't locate my account number, but I did return some books to "calendar.com" which they received on 2-1-18. The order number is 5A4D7E79DEF8146EC944AB55. Due to a compromised card, the credit wasn't applied to my new debit card. The order number from Calendars.com is R[redacted]0. I understand that the issue lies with my new debit card number. Given my recent liver transplant and the high cost of my medications, the $99.75 refund would be incredibly helpful. Please assist with resolving this matter. - James P.

I have four separate orders that were due yesterday, but the tracking information indicates they are still in China. I have messaged your team multiple times inquiring about the shipment's whereabouts, originally told it would arrive by May 22, [redacted]. Today is May 23, and my orders have not arrived. Upon requesting a refund for the undelivered orders, I've been informed that the new estimated delivery date is May 29, [redacted]. I find it unacceptable that after being assured of a delivery by May 22nd, the date has now been extended by 7 days to May 29, [redacted]. I expect a prompt resolution and a full refund for all four orders as I have fulfilled my part by paying for the orders and shipping fees.

Hello, I kindly request an extension of a few days for the payment as there is a temporary shortage of funds in my account. I trust Wish online trade and assure you the payment will be made by 30/5/[redacted]. Your understanding is greatly appreciated. Thank you.

I received a broken 50” refurbished Samsung TV. I need the correct return shipping label for the large parcel. The small parcel label you provided is not suitable. I have been attempting to reach customer support for two weeks without success. I will not order from Wish again unless this matter is resolved. I expect a refund promptly and the broken TV to be either picked up or replaced immediately. Compensation for my wasted time is also required. It is frustrating to deal with the incorrect shipping label after receiving a damaged product. I am disappointed with the handling of this situation and the lack of response. I hope to receive the necessary assistance soon.

I previously messaged, but I'm relieved to get a response. I'm still waiting for my order from February. I'm missing various items such as a gold Jesus cross, fashion jewelry wrist bracelets, a blue women's ring, hot lips strike size 12, a 5-piece oil painting set, a 40 x 60 colorful picture, a pink bathroom tattoo picture, a medium guitar picture, a 5-piece towel set, a light blue diamond ring, and a 50ml KNOA perfume. I paid for these items from my first order, number [redacted]. I've contacted customer support multiple times, but the issue persists. Additionally, I have another outstanding order, number [redacted]. Your assistance in resolving this matter is greatly appreciated.

I am disappointed with the online shopping experience I have had. I have spent a significant amount of money on purchases, but I am yet to receive proper receipts for the three orders I made, outlining the shipping fees for each item. Additionally, I have encountered various issues such as receiving items I did not order, wrong sizes, broken pieces, missing items, and unauthorized charges on my bank account that were not communicated to me. It is concerning that my bank card was charged for two items without my knowledge or consent. This lack of transparency is unacceptable, and I am worried about the security of my financial information. Despite reaching out through numerous emails, I have not received satisfactory resolutions or the receipts I requested. This experience has taught me to be cautious when ordering online, and I will not be patronizing this business again unless they address these concerns promptly and provide the necessary documentation for my purchases.

I have been requesting a signature for my deliveries for security reasons. However, the delivery person keeps leaving my packages in front of the house instead of near the mailboxes, leading to theft of my items. How can I reach out to Wish for assistance with this issue? Is there a phone number where I can speak with a representative to address this matter? I also have two Wish accounts and would like to merge them. Since I cannot access one account linked to [redacted] anymore, I would like to update it to my Gmail account for future use.

I am currently facing an issue where I keep receiving messages to download a return label, but there is no attachment for the label. I sought help at the library to verify it wasn't an error on my end, and they confirmed the problem lies with the company. Despite multiple requests to rectify this, I continue to receive the same inadequate responses without a return address. It seems like they might be intentionally delaying the process to exceed the 30-day return window. It's disappointing as I initially thought online shopping would be enjoyable, but it appears there are some deceptive practices happening.