Wish Customer Service Issues

I encountered an issue with USAA putting a block on my account due to previous fraudulent activities. However, when I tried to make a payment with a 5% discount, I was unable to proceed with my purchase due to an unknown reason on your end. I have submitted my bank statement and card details multiple times, but it seems I lost the discount in the process. I have also contacted your customer support via email for assistance. I am requesting a promotional code to compensate for this inconvenience. I believe I should qualify for a 15% discount because I have accumulated 10 points that would typically grant me this discount. Despite having only received a 5% discount for a brief period before encountering checkout errors, I am hoping for a resolution soon so I do not miss out on purchasing the items I want.

I've been blocked from my account. They offered me a refund because my order was almost a month late. When I received it, it was the wrong item. I still haven't received the items I ordered in February. They owe me $48, and I want it now. When I called customer support, the man was extremely rude, said I probably didn't pay, and hung up on me. This is the rudest customer service experience I've ever had. Please give me my money and the items I ordered - about ten items. If this isn't resolved, you'll lose me as a customer, and I'll make sure everyone knows about it. There are many others ordering who might face similar issues. I've ordered from your site every week, sometimes multiple times a day.

I had a disappointing experience recently. I purchased a nightlight called Star Master for my baby girl's birthday. She loves stars and was so excited to receive it. However, after waiting for about 3 weeks, the product did not light up as described. Even though the description promised to display stars on the walls, it did not work when we put batteries in. Additionally, it seems like there should be a cord to plug it in, but one was not included. I bought this for $70 but paid $6. This was the main gift for my daughter, so I am hoping for a refund. I usually do not complain, but I want to ensure I receive the product I paid for.

Hello, I'm Cynthia Casey. I made two orders on Wish, one small around $45 to $50, and the other higher at $[redacted].10. However, when checking my bank statement, I noticed discrepancies. Wish charged me $[redacted] instead of the correct amounts. Despite my attempts to contact them, I only reach an automated system and received no helpful replies via email. I'm concerned about unauthorized charges due to auto withdrawal. I need to speak with a live representative to resolve this billing issue promptly.

I have ordered several jewelry items from Wish, but unfortunately have not received them yet. The items include women's fashion earrings from the store Bluelans, a princess black diamond ring from the store Qianfly, a fine chain from Yueli E-Commerce Co Ltd., zircon and topaz earrings from Miniworld, a bracelet from Shuangrui Electronic Tech, a unique leaf design ring set, a rose gold ring from Hbjewelry, a lovers S925 silver wedding ring from Jewelry, a sterling silver ring from Hielehphant, a chain from Fashion-Time, a natural gemstone ring from Ooooooo, and a sterling silver ring from Hielehphant. I have contacted Wish daily about these missing items without any response. I have spent a lot of money on Wish and have been satisfied with my purchases, but I am disappointed with the lack of communication regarding these missing items. I expect to receive all the items I paid for, including the ones Wish claims I already received but did not. I value Wish as a company and hope to resolve this matter promptly. Judy Nelson ([redacted])

Hello, my name is Shirley B. I received two refurbished Hewlett-Packard computers that I intended to return. However, upon requesting shipping labels for the returns, the items were sent back to me with labels indicating that the return postage was not paid. I am unclear as to why this happened and am seeking guidance on how to proceed with the return for a refund. I have already requested shipping labels again but feel like there might be a misunderstanding. I inquired about the return postage cost out of curiosity and was informed that it would be approximately $34 per item. Initially, I believed the shipping label was prepaid by the company through UPS Store. Can someone please clarify why the items were returned to me unpaid and why I have not received the full credit for both items yet? Thank you for your help with this matter.

To Whom It May Concern, I am seeking urgent support assistance as I placed 8 orders on the Wish app and recently received 2 phone calls from FedEx, the most recent being on 4/30/18. The call was a prerecorded message in a foreign language (possibly Chinese). I only speak English and reside in the United States. When I contacted FedEx's [redacted] number, the customer service representative could not find any information about my orders or packages. I require all communication to be in English for my understanding. As a first-time customer, I am disappointed in the lack of communication and need this matter resolved promptly. I request an update on my 8 orders with valid U.S. tracking numbers and contact details for follow-up. The in-app customer service option does not function. I anticipate a prompt response from your customer service team for a resolution. Sincerely, Pamela T. Contact Information: Pamela T. 11 A Deb's Place Bronx, New York [redacted] Phone Number: [redacted] Email: [redacted] Sent from [redacted]

I recently discovered unauthorized purchases totaling over $[redacted] on my debit card from April 25, [redacted], to April 28, with an additional $32 charged on April 30. Despite being incarcerated during most of these transactions, someone used my card without my consent. I have continuously had my card with me and did not authorize any of these purchases. I possess the Facebook alias, email, and screenshots of the responsible party, Brucelee Labadie, who has acknowledged the fraudulent activity. I have initiated a dispute with my debit card company and seek assistance in recovering my funds and pursuing legal action.

I recently noticed multiple unauthorized transactions totaling over ***$ on my debit card for purchases I did not make. I was incarcerated during most of the transactions from ******* to the **th of April. Even after my release, I have not made any purchases. On the **th of April, an additional **$ was taken from my account without my consent. I have diligently kept my card with me at all times. I have gathered evidence including the name, surname, Facebook alias, email, and screenshots of the person responsible, Brucelee Labadie, who has confessed to using my card. I have initiated a dispute with my debit card company, but they suggested contacting Wish.com to possibly resolve this matter and seek reimbursement while pursuing legal action against Brucelee Labadie. I am hopeful that Wish.com will assist in rectifying this situation fairly.

In December [redacted], I ordered an LED teddy bear for my granddaughter's 1st Christmas. Unfortunately, the item never arrived despite being shipped out. I have tried reaching out to customer service via email, but six months later, I have not received any response from Wish representatives. This experience has left me disappointed and I will not be using your website again. I will also be advising others against ordering from Wish as it seems unreliable. It's frustrating that there is no way to contact customer service by phone, and the lack of communication or refund after six months is unacceptable. I hope to hear back soon, otherwise, I will have to take my business elsewhere.

I'm looking to cancel my order as a new customer. I bought 14 items for $[redacted].00, including shipping. I attempted to utilize promos but was directed to use them on the phone. However, after downloading the app, I couldn't find a promo button. As a new customer, I anticipated receiving a discount. I discovered promo codes for 80% off, as well as 50% off for first-time buyers, but they didn't work. I was instructed to click a button on my phone to apply the promo during checkout, but it confirmed my order instead. I'm disheartened as I truly liked the clothes and wanted to continue as a customer. Unfortunately, I can't afford the order currently due to the promo mishap. The promos weren't functional on both my PC and phone. I am eager for a prompt refund and hope it won't take as long as 20 business days. Please reach out to me swiftly. I'm requesting a refund. Thank you.

I recently ordered 2 wedding bands engraved with "His Queen" and "Her King" in size 11 for men and size 7 for women, along with 4 smartphones similar to the Samsung Galaxy models, a laptop for school, and veneers for my top teeth. I made the purchase with a card that I no longer possess. The issue is that I ordered phones, not phone cases, chargers, or screen protectors, around 2 years ago. I have emailed the company multiple times about this. These phones were intended for my children's upcoming birthdays (ages 10, 12, and 14). I urgently need the 4 Samsung Galaxy phones for myself and my kids. Due to this situation, I had to delay my schooling and even faced challenges on my wedding day. Furthermore, my desired smile enhancement is still pending. As I no longer have access to the credit card used for the purchase, I am eager to receive the items promised to my family. I hope to receive a response soon from a manager of the website. Thank you for your attention to this matter.

I am interested in bold, affordable jewelry made with genuine gemstones such as crystal, druzy, topaz, sapphire, emeralds, fire opals, turquoise, southwestern designs, pearls, onyx, jade, amber, diamonds, shells, marcasite, tiger eye, and materials like surgical steel over sterling silver, 14k gold, and rose gold to prevent tarnishing. I would love to see a variety of colors, sizes, and shapes, with a preference for larger pieces. It would be wonderful if you could feature all of these options on your website or page. Thank you for your attention to this matter. Looking forward to hearing from you. You can reach me at [redacted]. Thank you.

This company has been misleading with its advertisements and has raised prices without explanation. Despite trying to place a large order for my company, the promised free shipping on the first order was denied, and I have not been able to reach anyone through their live chat. It is concerning that there is no contact number available and the lack of response from customer service. I have spent hours trying to resolve this issue, only to feel ignored and frustrated. I hope for a prompt and satisfactory resolution to this matter in order to continue doing business with this company. If no action is taken soon, I will have to consider taking my business elsewhere and inform others about this experience.

Hello, my name is Tabethia, and I am very dissatisfied with the 3D printer I received. It was missing parts, specifically 8 plastic bearings and 6 A2 M5*14 screws. I contacted support on the Wish app regarding this issue. Initially, they mentioned sending the missing parts, but later they suggested returning the item for a refund. However, I prefer to keep the machine, as it is a gift for my dad. I have been trying to resolve this for 2 weeks now. I want the missing parts to be sent to me along with a refund. I have faced similar problems with products in the past, receiving fake items, so this situation is crucial to me. I await your prompt response.

I haven't received the 12 items I ordered a month ago, including the Ultra-Thin Laptop, Android Smart 4G, 4GB Ram 5.5 inch, 4G 5.99 inch, Android 6 Ultra-Thin Laptop, Ultra-Thin Quad at 4G, Ultrathin Quad 14 inch, and the Sassy Ladies Liquid Foundation. I've been receiving new products from other orders, but where are my phones and laptops? I'm starting to get a bit upset. I am a frequent shopper with you and would be disappointed to take my business elsewhere, as well as recommend my friends do the same.

I recently made a purchase from wish.com and unfortunately, some of the items I ordered were not received. Despite disputing the issue and being informed that the items were already shipped, I have yet to receive them. I believe that if I paid for shipping, the items should have arrived by now. I am growing impatient with the situation and feel frustrated with the automated responses I have been receiving. It's disappointing that there is no phone number available to speak with a live representative, especially considering the amount of money involved in these transactions. I simply want a refund for the items that were not delivered, even though the system shows them as delivered. I hope for a resolution soon. Thank you.

On March 31, [redacted], I placed an order for several items totaling $41.70, which was debited from my account. However, on April 1, [redacted], an unauthorized order of $65.55 was placed, which I did not authorize. I immediately requested a refund. On April 2, [redacted], both charges were deducted from my account. Unfortunately, I couldn't locate the app with the order as it seemed to have been deleted. Despite emails instructing me to request a refund using a blue button, I can't access it due to my account and order history being wiped clean. My financial institution confirmed both withdrawals on April 2, [redacted]. As of May 9, [redacted], I have neither received the merchandise nor the refund. I am incredibly frustrated by the lack of resolution. I just want the total amount they debited, over $[redacted] for an order of $41.70, returned to my account. Thank you. - KC

As a first-time customer, I recently placed multiple orders with your company. Unfortunately, one of the items I received two days ago was damaged during shipping, as indicated on the package label. I have been unsuccessfully trying to follow the return process instructions on your app due to continuous error messages when uploading photos of the damaged package. The phone number provided on the package led to another error message, and attempts to contact a live representative at 1-[redacted] were futile. I am concerned that this experience may not be legitimate and am seeking prompt resolution of this matter. Despite providing my personal information in good faith, I am unable to reach anyone to address my purchasing issues. I no longer have confidence in your company and am requesting a full refund for all my orders. If this matter is not resolved quickly, I will share my negative feedback widely. It's important to note that I have been attempting to resolve this issue following your instructions for two days, while payment for the items was promptly received.

As a first-time customer, I recently received a damaged item marked by the postal service as "Received damaged at Oakfield." I have been unsuccessful in processing a return despite multiple attempts using the app due to continuous error messages when uploading photos of the package. The phone number provided on the package also led to an error message, and reaching a live person through 1-[redacted] from the support webpage was unproductive. Concerned about potential scam activity, I urgently seek the correct information to resolve this issue promptly. I provided my personal details in good faith but have been unable to communicate effectively with the company. I am now requesting a full refund for all my purchases as trust in the company has diminished. If not resolved quickly, I intend to share negative feedback widely with a copy of this email. Despite my efforts over the past two days to follow the company's instructions, the problem remains unresolved, causing frustration.