Wish Customer Service Issues

Good evening. My name is Helen Yadira Cruz Martínez. I live in Socorro, Santander, Colombia. About 3 months ago, I made an online purchase of 3 leggings for women in size XXL or XL and paid with my credit card. To date, I have not received the merchandise, nor have I been informed about what has happened to my order. I would appreciate it if you could update me on the status as it is crucial for me to receive this merchandise. I look forward to hearing from you.

I recently ordered two blankets, one of which has been stuck in transit to Donahue, Georgia since December 8th. Despite being told it would arrive by December 12th, it is still not here. My experience with USPS customer service was not great; I spoke to a rude woman who was unhelpful. To make matters worse, USPS delivered my package to the wrong person, who admitted the mistake but likely won't return it. Additionally, I ordered white hip-hop pants, which I also have not received. I feel frustrated and worried about ordering more items, as I am having trouble resolving these issues. I just want to receive my blankets and pants as intended.

Good morning, I hope you're well. I encountered an issue with a USPS delivery of my package. The USPS driver admitted to leaving it at the wrong address and was unable to retrieve it back. I kindly request a replacement for my White hip-hop pants instead of a refund. Additionally, I ordered two blankets, one being a weed design blanket and the other a Maple leaf blanket. The tracking number for the blankets is [redacted][redacted]96. Unfortunately, I don't have the tracking number for the pants. USPS mentioned they placed an alert on my order for the blankets, which has been stuck in Donahue, Georgia since December 8. Despite being told to wait until the 12th, the items have not arrived. I'm feeling quite frustrated as I have additional orders totaling over $[redacted] pending. Due to previous delivery issues, I would appreciate it if future orders could be shipped via UPS, FedEx, or DHL. Thank you for your attention to this matter.

I have been charged for my order but have not received anything, which is frustrating. I spent approximately $[redacted] months ago and have had no delivery. This matter needs urgent resolution. I expect either the items I purchased immediately or a full refund. I also request compensation for the inconvenience caused. This is my final attempt to address this matter amicably. Should this not be resolved, I will have to pursue legal action. I can be reached at [redacted] Adams St. Apt #11, Rockton, Illinois, [redacted]. My name is Dominick J. I made the payment using my debit card ending in [redacted]. I kindly ask for the order to be tracked and for a proper resolution. Thank you. Respectfully, Dominick J.

I made a purchase on wish.com, and some items have arrived, but I'm still waiting on the three comforters I ordered for my children. I live in a cold area, and I was hoping to receive them before Christmas. I haven't gotten any updates on their delivery yet. I have pictures and emails related to the purchase. Please contact me at [redacted]. Thank you. - Alicia C.

Hello, In December [redacted], I purchased the following item from you: Men's Automatic Watches for Men Mechanical Skeleton Fashion Watch Black Clock. After about 7 months, the watch kept stopping. After filing a complaint, I received a replacement watch from you in November [redacted] with tracking number UG[redacted]84YP. Earlier this week, the button for setting the day of the week fell off for no apparent reason and cannot be reattached. Now I would like to return the item and get a refund of the purchase price. Unfortunately, I am currently unable to communicate via your chat on the Wish website. Thank you for your efforts. Best regards, Jürgen Hesser

I wasn't informed when my order reached the collection point. Today, I got a partial refund even though my order is at the collection point. Since I wasn't notified, I couldn't pick it up in time! How do I retrieve my orders? I'm losing money and didn't receive what I wanted due to your faulty withdrawal system. This experience has led me to decide not to order from "Wish" again. - O.Crausaz

I've been attempting to place a time-sensitive order, but after providing my ID as requested, I have yet to receive a response after 4 days. This delay is causing me to risk losing my Samsung Note 9. Regarding a more urgent matter, on April 22nd, I mistakenly ordered a Samsung A10e, which is the same phone I already had. I promptly contacted customer service to cancel the order upon realizing my error. The package was accepted by the front desk against my instructions, returned the next day, and only reached Wish on August 3rd. Despite the return not meeting the refund requirements due to the delay, I believe I shouldn't bear the $[redacted] loss caused by the shipping mishap. Upon repeatedly inquiring about the refund, my account was unexpectedly closed. I value our business relationship and hope this issue can be resolved satisfactorily. Thank you, Tom Smith.

I didn't intend to order the phone, I was merely using it for comparison with my current phone's value. I believe my account was closed, preventing me from seeking a refund for a phone I never received because FedEx had not returned it by 8/3/[redacted]. I am hoping Wish can refund me, but since FedEx requires the shipper to make a claim, I feel at a loss. Despite my efforts, I only recently learned the shipping details. I felt undervalued by Wish and believe my account was closed unjustly. I had previously reached out to Wish about this issue. I am puzzled by the lack of effort to ensure my satisfaction. I will await a resolution. Thank you, Tom Smith.

I purchased a security camera from Geek/Wish on November 2. I was informed that it would arrive between the 5th and 7th, or at the latest the 9th. Morning of the 10th, I received a message from Geek stating I should contact support for a full refund since the item was not delivered within the guaranteed timeframe. However, when I contacted them, the situation got confusing. They repeatedly sent tracking information with every message I sent. I believe I should receive the full refund as per their policy and guarantee.

Subject: Document Verification Delay Hello, I submitted our documents on the 17th of October [redacted] for account verification. Despite the initial promise of a review within 3 days, it has been over 2 months, and our payment remains on hold. I have attached a picture of the documents for your reference. Please review them promptly, validate our account, and release our payment. We trust that you will address this issue promptly. Thank you, Maqbool Ahmed

I placed an order on Wish on November 28, [redacted], with an expected delivery date of December 16, [redacted]. Unfortunately, the items have not arrived. This has happened before with Wish, but I am particularly disappointed this time. I had planned to wear the dress for tomorrow's Carol service, but without the items, it is no longer possible. I would like a refund promptly as the items are now useless. Thank you.

On 12/17/21, I placed Order #61bd505cb8bd39bb32d89 for a shirt, but upon seeing the total cost with various prices, shipping, and tax amounting to $28.93, I decided to cancel the order. Another price discrepancy for the same shirt came up at $24.00. I urgently request the cancellation of this order before it is shipped, considering it has not been 24 hours since the purchase. If necessary, I will involve the bank to stop the transaction. Kindly attend to this promptly. I will proceed with keeping the coat order I placed. Please cease sending ads to my cellphone. I have faced issues with your services in the past and wish to avoid further complications. Thank you for your understanding and cooperation in resolving this matter promptly. P

On 12/17/21 at around 8 pm, I made a purchase for two items. Unfortunately, I realized that the price of the shirt I ordered was too high and I want to cancel it. The order number is 61bd505cb8bd39bb32d89. I mistakenly ordered this item, and I promptly emailed you last night after receiving the order number within less than 24 hours. I understand that the order is coming from China and it's unlikely to be processed so quickly, especially over a weekend. I noticed conflicting information regarding a phone number for cancellation on different pages of your website. I intend to keep the coat I ordered but kindly request the cancellation of the shirt. Thank you for your assistance and understanding in resolving this matter.

Issue with GetHuman-lorgott's words: Order ******** for hard disk 2TB SATA. Warehouse: Eric T Milligan Quantity: 1 Size: SSD 1TB Cost: €**,** Status: Order in progress: Sep 3, [redacted] - Oct 8, [redacted] Seller: Eric T Milligan, United States Contact support at *** My order ** arrived, Mobile SSD Vaseky 256GB 2TB Warehouse: Aaron G Springer Quantity: 1 Size: SSD 1TB Please send me the requested product and return information. Lorenzo Gottardo*************** GetHuman-lorgott has not specified what Wish.com should do to fix this. To receive a refund, you must initiate the return shipment and upload the tracking details in the Resolution Center by Nov 24, [redacted]. Keep a copy of the shipping label to confirm the recipient's address. If needed, PayPal may ask for the document later. Items must be returned to: Wish.com Schiphol Boulevard [redacted] Schiphol, [redacted] BJ NL Items must be returned in the same condition as received, and any return costs will be your responsibility. If returning from abroad, mark the package as a merchandise return to avoid tax charges. What's next? Once Wish.com confirms receipt of the goods, we will process the refund and close the case. The refund credit to your account may take up to five business days. If you paid with a debit or credit card, the amount will be refunded to that card. Depending on the card issuer, it may take up to 30 days for the refund to reflect on the card statement, based on the issuer's timeline. The case will close automatically if you don't respond by Nov 24, [redacted]. Please verify the return. Send me a 2TB SATA hard disk.

I need assistance with my address correction. The correct address is Karen Kamyszek, [redacted] Roosevelt St., New Baltimore, Michigan [redacted]. There seems to be a mistake with the address on my packages, leading to delivery issues. Please rectify this error on your end and ensure that the following items - a mixer, weather station, and various kitchen items - are sent to the correct address. I appreciate your prompt attention to this matter. Thank you for your help.

Hello, my name is John, writing from Sweden. I represent a group of Hazara people living in Central Asia who are requesting that Wish company consider producing their flag and historical symbol, the Bamiyan Buddha. I have attached the links for reference. Sincerely, John R. [Links attached]

I received a free gift for opening a Wish account but never got it. The missing item was a silver keychain with "to my love I love u" and the initial "A" on it. The order number was 61a5c8e2ceb0cd655b79db78 placed on November 29th for delivery on the 16th with 10pcs of 100x7x1.5mm Pyrex tubes. As the keychain was intended for my significant other as a Christmas gift, I expect reimbursement for the order and a suitable replacement due to the delay causing her disappointment. I'm unable to gift her anything on Christmas now and need your assistance to resolve this issue promptly. My name is Justin Endicott.

J'attendais un colis prévu pour être livré entre le 15 et le 27 décembre. Aujourd'hui, le 22 décembre, UPS m'a informé qu'ils n'ont pas pu livrer le colis car personne n'était présent pour signer. Cela a été contraignant de devoir rester à la maison depuis le 15 en attendant une livraison. Ce service de livraison est décevant. Après cette expérience, j'ai pris la décision que ce sera ma dernière commande chez vous. Les autres compagnies laissent généralement le colis à la porte ou dans un point de service proche, ce qui est plus pratique.

Hello, I am ZEMMOUJ ILHAM residing at 19 Rue de Lille, Épinay-sur-Seine in France. I placed an order last night on the Wish app using my Google account ([redacted]). The order is for an LED for the television and for the WC. It is crucial that I receive my notifications on my new email ([redacted]), otherwise, I won't be able to check the progress of my order. Thank you in advance for your understanding and I wish you happy holidays.