Wish Customer Service Issues

URGENT: I am eagerly waiting for your response so that I can purchase an item that is almost sold out. I am confused about applying my rewards points. I am supposed to get a 5% discount for every [redacted] points and 10% for a Log On Bonus reward coupon. However, these discounts are not being automatically applied at checkout as mentioned in the FAQ section. In the past, when I tried to use both rewards, only one was applied, and it was always the lower discount. For example, a 50% Log On Bonus was replaced by a 5% coupon discount. I urgently need to make this purchase for $17 or less as I only have $20 on my card and there is a $3 fee. This purchase is for a bedridden friend who really wants this item in her room. Yesterday, the total at checkout was $16. Please assist me in resolving this issue promptly. Best Regards, Janne

Order# 5b4a2d996ao249154c7d I received an email stating my order was delivered on 08/01/[redacted], but it was not. Customer support advised waiting a few weeks for delivery, yet it never arrived. Despite reaching out continuously, I was told to wait until August 31st for a refund. However, when I requested it on that date, I was informed I missed the 30-day refund window. This conflicting information is disheartening. I suspect it was a deliberate attempt to avoid issuing a refund. I have checked with local postal services, but my package remains missing. To maintain my loyalty, I kindly request a refund for the undelivered item and a reimbursement for the shipping charges. Thank you.

I'm disappointed because the second order I placed was once again delivered to the wrong location. I'm frustrated because I have not received any of the items I ordered, so I am requesting a refund for all my purchases, regardless of delivery status. I expect a prompt response, as I need my money returned. Additionally, there are still pending refunds from over 14 days ago that I have not received. I am upset that I am unable to easily reach customer service for assistance. I hope to have my refund processed within the next 8 hours, or I will be forced to escalate the matter. Thank you for your prompt attention to this issue.

Hello, I'm looking to return the TV I ordered from Wish because it arrived damaged. I followed Wish's return instructions and took the TV to the post office (USPS) as directed. However, the post office declined to accept the TV box for two reasons: its size exceeds USPS regulations (it's a 65-inch TV) and the prepaid shipping label provided by Wish is for a much smaller box. They advised me to use UPS instead. I would appreciate it if someone from Wish could promptly send me a new prepaid shipping label suitable for returning the TV via UPS or FedEx. This inconvenience is causing delays in getting a replacement, and I paid for the product quite some time ago. I want to expedite the return process to receive a new TV promptly. Thank you, -Saurabh

I ordered a backpack from Store SPS with an expected delivery of August 23 for my daughter in Eau Claire, Wisconsin. The delivery date was suddenly changed to August 30, causing inconvenience as my grandson has started school without the product. Despite emailing support and being offered a refund, I am disappointed with the delays and lack of accurate tracking information. The store is still advertising the product but hasn't provided updates since August 9. The tracking number is LN[redacted]99CN, and the order was placed on August 6 for a [redacted] Swiss Military Backpack. I believe requesting the store to resend the item via Next Day Air is justified given the extended wait time. This experience contrasts with my smoother transactions on other platforms like Wish. I eagerly await a prompt and satisfactory resolution. Thank you, Reta Stardy.

I recently noticed an unauthorized charge of $79 on my debit card for a necklace I did not purchase. This has caused my checking account to be cleared out, leading to problems paying my car insurance and incurring overdraft fees. I urgently need a refund and demand to speak with a representative immediately. I am considering legal action against the company. In the past, I had a negative experience with an incorrect item I received. I never wore the shirt due to size and quality issues. I will not recommend this company or purchase anything from them in the future. Refund is my priority.

I would like to inquire about the status of my Bluetooth SmartWatch order. Despite making the payment, I have not yet received the product. I attempted to contact customer service via phone, but have been unable to reach a live operator. I am concerned as the delivery date has passed, similar to a previous experience I had with another company. I used to trust both companies, including yours, but the lack of communication and unfulfilled orders is disappointing. I am considering ceasing future orders and advising my family to do the same. It is frustrating to pay for goods that never arrive, and the inability to speak to someone directly only adds to the frustration. I purchased the SmartWatch in July and have not received any updates. When I tried to request a refund, I was directed to customer service, but my attempts to contact them have been unsuccessful. I urgently seek clarification on the whereabouts of my order or a refund.

I have been trying to address an issue with a comforter set I purchased on Labor Day. There was a promotion advertised for Labor Day through September 3rd, and I ordered on September 3rd to avail of the 50% discount. However, when I tried to apply the promo code, it showed an error stating the offer was no longer available. I have reached out multiple times about this problem but have not received a satisfactory response. I believe I should be compensated for not receiving the discounted price that was promised when I made my purchase on the last day of the promotion. It is frustrating not being able to resolve this matter, and it has made me reluctant to shop with this company again due to the lack of clear communication regarding this issue.

I placed an order for a latex catsuit around 90 days ago. Initially, the package did not arrive, but I instead received a pair of latex socks with a note indicating the order was on its way. When the catsuit didn't show up, I contacted Wish and received a refund. However, the original price was no longer available, so I had to pay more for the same item, which I still have not received. Again, I received a pair of latex gloves with a similar note about the package being en route. Despite Wish claiming the package was delivered, I have not received it, and I have not heard back from Wish in over 20 days. I am requesting a full refund and the timely delivery of the catsuit, ensuring that all my specifications are met due to the frustration and time wasted during this ordeal.

I had a similar issue with waiting for my order and was advised to check my order history, mark the item as not received, and then initiate a live chat with support. They offered me the choice to wait longer or receive a refund. I opted to wait a bit more since my delivery date just expired today. If it takes too much longer, I will opt for a refund. The shipping time with this company is disappointingly long, and I have encountered some low-quality items. Once I receive my current order, I will determine if I will continue shopping with them. Best of luck with your situation. Hope this information is useful for you.

I have encountered an issue with my orders on Wish as I have not received them. I am looking to either receive my orders or a refund. I spent a considerable amount of time in May and June placing multiple orders which include a smartwatch, lip gloss, a foot bracelet among a few other items that I have received. My final order included clothing, laptops, tablets, jewelry, makeup, nail kits, shoes, masks, hats, a Bluetooth hat, nail rings, lip piercings, and nail products. I am unable to track the specific items ordered on my phone but I have the credit card statements from various cards used, with one of them being closed after making these purchases. I am seeking assistance in resolving this matter.

I placed an order for a latex catsuit approximately ** days ago. On two separate occasions, I received a pair of latex socks and latex gloves as a "gift" with notes stating my package was on its way, yet it never arrived. Wish promptly issued a refund when I raised the issue. However, I had to repurchase the same item at a higher price and encountered the same problem. Despite Wish stating that the package was delivered, I did not receive it, and I haven't heard back from them in over ** days. I would like a full refund and for the suit to be delivered as promised, with all my requests taken into account for the inconvenience caused by this ordeal.

Hello, I am reaching out about an E-bike I purchased from Wish on August 25, [redacted]. The tracking number is [redacted][redacted], and it was delivered on August 31, [redacted]. Unfortunately, upon assembling the bike, I discovered that it was too small. I contacted customer service who advised me to return it undamaged for a refund. However, upon disassembling it for return, I noticed multiple scratches on the paintwork, which was disappointing for a new item. Given its current condition, I believe a partial refund for the bike purchase and delivery expenses would be fair. I hope to hear back from you soon. Best regards, D.I. Awenayeri

I placed an order for nine jump drives back in June, it's been nearly three months now. Unfortunately, I never received the items. After being refunded in Wish dollars, I decided to reorder. However, the second time around, all I got was an empty envelope. I provided pictures of the labels on the envelope, but I was only refunded for one drive as they claimed each drive was a different color and required separate claims. I pointed out discrepancies in the weight of the package compared to the actual product weight, but my concerns were dismissed. I even provided evidence with pictures showing the impossibility of fitting nine drives in the tiny envelope sent. I feel frustrated and unheard. I just want the products I've been attempting to order for so long. I am disappointed that my integrity is being questioned in this situation.

I received the rest of my order on the 6th, but the dual brush pen set did not show up, even when I tracked it during the issue resolution. Now, after the problem has been solved, the tracking shows it has been delivered to my mailbox with the rest of my order. I have not received the [redacted]-count dual brush pen set that cost $44. Please assist me in resolving this matter. Thank you.

I placed an order for a latex catsuit almost ** days ago. The first time, the item did not arrive, but I received a pair of latex socks with a note saying my order was on the way. The same thing happened again with a pair of latex gloves being sent instead of the catsuit. I contacted Wish, got a refund, but had to pay more for the same item afterward. Wish claims the packages were delivered, but I never received them. It's been over ** days with no response from Wish. I am requesting a full refund and for the suit to be delivered as agreed.

I have noticed multiple unauthorized charges on my credit card statement from your establishment and I did not make any purchases from your company. I have initiated a fraud case regarding this matter and need these charges refunded promptly. My name is Christine Wolking, reachable at [redacted], and the credit card number in question ends in [redacted]. I have already returned a large box to your company and can provide tracking details upon request. Please address this issue urgently as all the charges from July 9th to the 12th are fraudulent. My records indicate I never made any transactions with your company, and the only person with access to my card was with me in Virginia during that time. Kindly resolve this matter promptly and contact me at [redacted] to confirm the process. Thank you.

I've been trying to contact Wish support for a few days now regarding an issue that occurred back on July 19th. My entire cart was ordered accidentally, which I promptly canceled within 10 minutes. However, instead of issuing me a refund back to my bank like the other two orders, they provided Wish credit. Despite explaining I did not want this credit due to previous issues with orders, the refund was not processed to my bank account as requested. I've received refunds for other orders back to my bank account, but this particular one has only given me Wish cash. I need help resolving this and obtaining a refund credited back to my bank account, as the payment was made through PayPal. Thank you, Mike.

I purchased two rings from Wish two months ago but never received them. I received a refund in Wish Cash on the app, but I still want the rings at the same price. I tried to order the rose gold ring for $0.90 with free shipping, but I was charged $4 for shipping, so I canceled my order. I have the funds in my Wish Cash balance to purchase both rings at the initial price. Could you please assist me in ordering them for the original price? If not, I may take my business elsewhere. Thank you, N. M. Email: [redacted]

I recently placed two large orders, but I had to get a refund for most of the products in my last order, which was frustrating after waiting so long. I reordered about $[redacted] worth of items, and three were supposed to arrive by September 5th. The USPS apparently sent them back without informing me that they were being held at the office. I just want the items resent to me, not refunded. I waited almost a month and a half for these products, so it's disheartening to have them refunded. Can someone please check my account to investigate why I haven't received the other packages, even though I was refunded for them? I've never had this issue ordering from Wish until the past three months. My name is Olivia Tozer, and my address is [redacted] Hedges Lane Apt. [redacted], Ashland City, TN [redacted].