Wish Customer Service Issues

On September 11, [redacted], I made two separate orders with free shipping. I agreed to pay $1.00 for the first order and $2.00 for the second one. Surprisingly, the first order charged me $5.00 instead of $1.00. When I reached out to Wish customer service, they initially claimed that I was not charged for shipping and it was free. After clarifying that I was indeed charged $4.00 for shipping, they then mentioned that free shipping was applicable only after reaching a certain spending threshold. This contradicted the first representative who stated that shipping was free. I appreciate your help in resolving this matter.

Subject: Issue with Wish Points Dear Support Team, I am reaching out regarding my Wish points. When I signed up, I received [redacted] points. However, despite my recent orders and the confirmation of earning more points upon shipment, my total remains at [redacted] points. I believe I should have received a total of [redacted] points by now. Your assistance in resolving this matter is greatly appreciated. Sincerely, Sharice B.

I have attempted multiple times to cancel my credit card, which is still visible on your website. I'm requesting for it to be removed and inaccessible. While trying to delete my card, I received an email instructing me to make another purchase before removal, which is unacceptable. Please review your records. The fishing reel I ordered for my grandson has been delivered, but the reel is still pending shipment for 9/30/18. Shipping address: [redacted] Randall Pearland, TX [redacted] Payment method: Visa ending in [redacted] Please cancel the credit card immediately associated with account under [redacted] or [redacted] Thanks, BF

I placed my first order with Wish back in June for four pairs of shoes for my two boys. Despite receiving notifications stating that the items were delivered on July 3 and July 7, the shoes never arrived. I immediately contacted Wish, but was asked to wait as the notifications may not always be accurate. Over the past month and a half, I have been persistently trying to get a refund or have the shoes resent. Following all the steps provided by Wish, I reached out to the Post Office with the tracking numbers for the two deliveries. According to the Post Office, one package is supposedly in Las Vegas and the other in Maine, both far from my residence in Ohio. I remain without the four pairs of shoes that I paid over $[redacted] for. I am frustrated and simply want a resolution, either a refund or the shoes to be shipped to me.

I received my order recently and unfortunately found issues with the products. The sterling silver earrings I ordered turned out to be plastic, including the posts. The Pokemon hooded shirt I purchased in a boys size 8 is much smaller, more like a size 5-6. Even the metal blue cross I ordered is plastic, chain included. I have tried to contact customer service through the email provided in my order but it keeps stating that the email is unrecognized. This was my first time using the Wish app, and I am quite disappointed with the items I received and the lack of available customer support. I kindly request a customer care representative to reach out to me using the contact information provided: [redacted] or [redacted] I hope to resolve the discrepancies between what I ordered and what I received promptly. Thank you, L. Perkins

Hello, I need your assistance. I ordered what I thought was a dress but received a long skirt without the top and shawl included. I am not satisfied with this purchase and would like to request a refund promptly since the product has not been shipped yet. I have found it difficult to contact a customer service representative at Wish to address my concerns about this purchase. Additionally, I have noticed an increase in shipping costs, which makes me hesitant to continue using Wish for future orders. I have raised this issue multiple times and do not wish to keep the skirt. I paid $67 expecting to receive a dress, not just a skirt. Please process the refund quickly. Thank you.

I previously submitted a complaint under my name, Christine K., using the email [redacted] Despite addressing the issue through customer service, the problem persists. Even after deleting the app and my information, my wish list continues to be processed. I've informed you that the card on file is lost or stolen, yet transactions occurred without my knowledge. I couldn't update my information before these unauthorized charges took place. I prefer a phone call over email, and my number is 1[redacted]. This situation of unauthorized transactions is recurring and needs immediate attention. I recall no issues when I used the email [redacted] for my first order. Please contact me promptly to resolve this matter. Thank you, Christine K. ([redacted]).

I am experiencing some issues, being passed around, considering switching to another website. I am hesitant to pay for assistance to purchase items. There are two items in my cart, and I am confused about the "with frame" and "without frame" descriptions. Is the "frame" referring to hanging on the wall, or is it around the picture? I need clarification to proceed with my purchase. If "without frame" means no frame around the picture, I will go for the one with the frame. I just need to understand the difference to make a decision. Your prompt response would be greatly appreciated.

Hello, my name is Christine Soucie. I am writing to request the removal of an unwanted email address associated with my account. The email address in question is Christine Soucie 6 at gmail.com. I suspect fraudulent activity by my neighbor, Debbie Sullivan, who had access to my financial information in the past. I suspect she has used this email address for unauthorized purchases. Please investigate this matter further for my peace of mind. Thank you for your attention to this issue. Sincerely, Christine Soucie.

Hello, my name is Angie Kauffman. Last night, my daughter Emily mistakenly used my debit card instead of her new Mastercard for a purchase. She tried canceling the order twice but it still went through and is showing on my online banking. The order included a small diffuser for around six dollars and a book for eight dollars. Emily went back to update the payment information to match her Mastercard details. Could you please look into this matter? You can reach me via email at [redacted] or phone at [redacted]. Thank you.

Hello, my name is Cristina Mata, and I have been a long-time Wish customer. Recently, I made a purchase of a TV through Wish, lured in by the promising deals. However, despite being charged $[redacted].00 plus tax and shipping fees by my bank, the TV never arrived. Even though the tracking information claims it was delivered, I did not receive it. I have tried reaching out to Wish multiple times through emails, but have not had any luck in resolving this issue. I am frustrated and at a loss of what to do next. I would appreciate assistance in either getting the item I purchased or receiving a refund. This experience has left me feeling angry and disappointed, causing me to consider no longer shopping with Wish due to the lack of customer support. Please, someone, help me address this matter promptly. Thank you, Cristina Mata.

Hello. I have been a satisfied Wish customer for a couple of years now and I am attempting to cancel my 1st Visa credit/debit card and use my new Visa card. I have $7 and some change in my Wish Cash account due to an item that was never sent. I received a 5% discount on my recent order but I'm encountering issues using it. When I try to add my new Visa card information for billing and shipping, I receive an error message stating, "Oops. There is a payment issue. Please go to payment issues to resolve." I want to use my Wish Cash for this order and also remove my old card and add my new one. Your assistance in resolving this matter promptly would be greatly appreciated. Thank you for your help.

Hello, this is Todd Wallace. I want to address the ongoing issue regarding my second pair of night vision monoculars. After the first set I ordered never arrived, the second pair I ordered on May 26 or 27, [redacted], has yet to be received. I have been told there was a mistake with the shipping or tracking numbers, and I've been waiting patiently since then. I need my night vision monoculars as soon as possible. For reference, the original order number is 5609ab92e4efdc4a610c432a, and the tracking number is [redacted]65. Thank you for your attention to this matter.

I placed an order on July 31, [redacted] (Order # 5b611b6640b35600c6899d8bf). The delivery dates were initially August 22, which was missed, then September 1, also missed. I was given the option for a refund or to wait, I chose to wait. The next delivery date was September 15, and as of September 19, I haven't received it. The tracking number UB[redacted]17YP shows that it arrived at the country's post office on August 8, [redacted]. I am concerned about the delays and frustrated as I have received previous orders on time. I hope to receive the remaining items for a planned vacation in mid-October and am looking for answers regarding this delayed item.

I purchased a 22-inch gold twisted rope chain from the store Yifon on the Wish app. The delivery of the chain has been significantly delayed beyond the expected timeframe, leading me to request a refund due to the lack of communication and extended waiting period. The refund was processed, with the assurance that the chain would still be delivered. Despite this, the chain has not arrived, even after diligently checking my mail daily and contacting the post office. I am eagerly awaiting the arrival of the chain and believe I am entitled to the product I paid for. I kindly request assistance in ensuring the chain is shipped promptly to my address at 251B Eastdale Road S. Montgomery, Alabama, [redacted]. The delay in receiving the chain has been frustrating, and I anticipate both the refund and the chain to be fulfilled without further delay.

I placed orders for items, mainly a rifle scope. I had been informed that my order would arrive today. Yesterday, I received information stating that my package would be delivered by FedEx today. However, when I provided the tracking number yt[redacted][redacted], FedEx mentioned they had no record of it. They also explained that tracking numbers do not contain letters. I shared my address, but FedEx claimed there was no package scheduled for delivery. Just now, I got an email from Wish stating my package has been delivered. I am worried as my shopping screen was unavailable for nearly 24 hours, and some of my orders vanished. I am reaching out to address my significant concerns regarding my account, orders, and delivery details. Kindly contact me urgently to resolve this issue. Thank you.

I am frustrated by the issues with my account and orders. The tracking numbers provided by Wish are incorrect, causing confusion. My shopping screen was blank for 24 hours, and items that were already paid for disappeared from my order. I was informed that FedEx had a package for me from Wish scheduled for delivery today, but I have not received anything. The information from Wish has been unreliable, and I kindly request a prompt resolution to this matter. Please contact me with a solution as soon as possible.

I purchased 31 items from the website, but after the payment was processed, I received a message stating there was a payment issue and all items were refunded. It's confusing why my payment was accepted then refunded. The refund hasn't shown up in my account yet, and some items I ordered might not be available when or if this gets fixed. I'm frustrated and disappointed with the current situation and wish there was a live person to help resolve this quickly. Safety and security are important to customers, which I don't feel right now. The order number is 5ba6dfab9e18d210da4381c2, placed on September 22, [redacted]. Thank you, Sarah H.

I have been purchasing from Wish for months, but recently, over ten items have disappeared without any explanation. Although I received a refund for them, I never got the missing items. It is concerning to me where these items are going and if the shippers are reliable. Additionally, the items I do receive are often of subpar quality. There seems to be a lack of testing and quality control. For example, a set of disc lights I bought claims to last for ten hours at night but consistently shuts off at 2 am. Similarly, the [redacted]% beeswax ear candles I ordered turned out to be generic, colored candles that do not burn correctly. I am awaiting a refund for this. Wish needs to improve its product testing and verify the items sold. The unreliability of the shippers is frustrating, especially when orders go missing. I am considering sharing my negative experience on social media to caution others about relying on Wish for purchases. The refund policy deadlines are too strict, and missing that window resulted in a loss of money without exception. Wish's current practices are disappointing, and it is important for customers to understand the risks associated with buying from Wish, especially during the holiday season.

Last November, I ordered [redacted] gel pens that never arrived. Additionally, I purchased a 32cm light-up bear and a smaller one after Christmas, but they were never delivered. Lastly, I ordered a $32.00 dress for my granddaughter for the first day of school in August. Unfortunately, I am unable to receive a refund on my government debit card. I have been a loyal customer but will not make any further purchases until I receive my items or a full refund. I will also inform my friends about my experience and contact the Better Business Bureau. Kindly either send the items I ordered or refund the full amount, including shipping costs, back to me.