Wise Customer Service Issues

On December 4th, I initiated a transfer of AUD2641.40 via online banking to Transferwise to facilitate sending USD1800 to Rupert Scammell's account. Westpac confirmed the funds were sent but returned on December 5th. I observed discrepancies in the provided BSB compared to my previous transactions. Kindly provide the correct BSB and account details to proceed promptly. - RS Scammell

Hello, I am a customer with the reference number p[redacted]. I am experiencing an issue with my account where the pages appear disorganized, making it visually messy and potentially insecure. My profile does not display my email contact, although I receive communication at [redacted] I am looking to update my email address due to current unreliability with my current one. I would appreciate your assistance in resolving this matter and guiding me on how to add a new email contact securely. I plan to make a transfer within the next few days and would like to have the new email set up before then. I will check back in approximately 24 hours to see if the issue has been resolved. Thank you for your help. Overall, I am pleased with the service provided.

Hello, I hope you're doing well! Last December 5, I attempted to send [redacted]€ to the Philippines. Today, I realized that I made a typo in the recipient's email address. Instead of [redacted], I mistakenly typed [redacted] To rectify this, I decided to cancel the transaction. Although the funds were already deducted from my account, I am hopeful that the cancellation process was successful and that I will receive a refund of the full amount within 3 to 5 business days. The transaction number associated with this is #[redacted]45. I am looking forward to your prompt response. Thank you for your attention to this matter.

I am frustrated with the system. I am attempting to send money to a recipient I have previously sent money to, but the system is indicating there are empty address fields. I am located in New Zealand, and I am being prompted for a "State," which is confusing as we are divided into the North Island and South Island. For instance, the town of Taupo is situated in the middle of the North Island. The hassle of sending money is always a drama. I am considering utilizing a different platform for my transactions due to the inefficiency of this system.

Subject: Urgent Help Needed to Stop Fraudulent Transfer Hi Joanne, I urgently need assistance with stopping a potentially fraudulent transfer of $2,[redacted] AUD to NGN. We just received the money, and I fear it is a scam. Additionally, there is another transaction for $1,[redacted] that requires immediate cancellation. Your help in resolving these issues would be greatly appreciated. Thank you.

I need assistance disputing a charge as I suspect I have been scammed. I contacted an individual claiming to be a Super Host on Airbnb regarding renting their property via email. I proceeded to send over $14,[redacted] using TransferWise as a deposit for the place and the first month's rent. I was under the impression, based on an email I received from "Airbnb," that the money would not be deducted from my account until I had inspected the apartment and received the keys. Unfortunately, the funds were withdrawn recently, no reservation exists on Airbnb, and I am left without an apartment to move into. Any advice on how I can recover my money would be greatly appreciated.

Good morning, I am having trouble accessing my Transferwise account as I forgot my password. The password reset process requires receiving an email followed by an SMS or voice message, but I changed my phone number and cannot receive the message to log in. I attempted to create a new account, but it is restricted to one account per bank account. I have unsuccessfully tried to contact customer service via phone multiple times. I would appreciate it if you could update the phone number associated with my account so I can reset my password. Thank you for your assistance; I am eager to resolve this issue.

I am unable to access my account because my cellphone number from Brazil is not working here correctly. When I try to log in, it only recognizes my Brazilian number as [redacted] 12 [redacted]74. I have sent multiple emails attaching a photo of me holding my passport and providing the number I can be reached at in Germany as [redacted] 89 [redacted], but I have not had any success. Additionally, I am awaiting my Mastercard debit card which was scheduled for delivery on December 9th, but I have not received it yet. I have been attempting to contact someone at Transferwise, but the calls are not being answered. I kindly request that someone reach out to me promptly. Thank you.

I transferred £[redacted] from my bank account to Transferwise and chose Nationwide on the payment page. When I selected 'online banking' on the transfer page, it displayed the 'stop' symbol and greyed out everything. I attempted to choose 'Log in and approve' as the default option, but it indicated that the transfer was already made. I was just trying to navigate around the issue.

Dear Sir/Madam, I am Tina Brown from Edgewood, Illinois. I requested a transfer on December 20th with Transfer #[redacted]08. However, I noticed that the transaction status still says, 'We're running some checks.' Upon reviewing, I identified a mistake in my address. It was entered as [redacted] Illinois 37, Edgewood, Illinois [redacted] instead of [redacted] Route 37, Illinois [redacted]. I attempted to update my information in my account, but it seems I am unable to alter details after sending money or verifying my information. Please feel free to contact me if you require any proof of identity or additional documents to facilitate the completion of the transaction. I look forward to your prompt response. Thank you, Tina Brown

I am experiencing difficulty logging into my previous account on the app, preventing me from accessing records of my past transactions. I made a purchase from a vendor I had used in the past, where I previously used PayPal but this time they requested I use TransferWise. Despite this, I have not yet received the items I ordered, a sweater and a shirt. I opted for more expensive rush shipping to ensure prompt delivery, but the items have not arrived within the expected timeframe. I have requested a refund from the vendor who provided tracking details, but the shipping company claims they have not yet received the items for delivery. This delay has extended beyond the anticipated 5-day delivery window, reaching almost 2 weeks now. My transaction reference number is #[redacted]85.

I am looking to send money from Canada in Canadian Dollars to Belgium for the recipient to receive the funds in Euros. I am new to using TransferWise and have already set up an account with my Canadian Passport scanned. I attempted to transfer the money before but was unsuccessful. Can someone guide me through the process step by step, as I am a first-time user and unsure of the procedure? My name is Patricia Toti and my membership number is P[redacted]2. Thank you.

I registered for an international transfer expecting it the next day, but there has been no update. I reached out to both my bank and Transferwise via email without any response. The current message on my Transferwise account reads as follows: "Wed 10:24pm - You set up your transfer - Sorry, we didn't get your money yet. We have a slight delay on our side, but your money should be on its way to us soon. We'll let you know when it arrives. We receive your USD. We pay out your VND. Lam Thanh Thuy receives your VND."

Yesterday, I sent my family $[redacted]. I have not received any confirmation email. I tried logging into Snapchat all day but couldn't access my account. When I finally tried to log in again, it said my account was deactivated without any prior notice. I urgently need to send money to a friend today. The customer service line is unresponsive, and it's frustrating not being able to resolve this issue promptly.

I am writing to the Management Team of TransferWise to address an issue with a recent payment I received for [redacted] Euros from Mr. Hubert for the purchase of 4 tons of mealworms. Upon checking my account, I found it blocked and cannot access it. I urgently need assistance to resolve this matter and get details about the transaction promptly. If I cannot regain access, the [redacted] Euros must be refunded to Mr. Hubert promptly due to the transaction's business nature. Your swift response would be greatly appreciated. Please find the payment details below: - Amount: 7,[redacted] EUR - From: Hubert Schmalzbauer - business - Transfer Number: #[redacted]57 - Reference: 50. of 4 tons of mealworms/CT-1-18.01.[redacted] - TransferWise account: [redacted] - Name: Antoine Tchatad Che I look forward to hearing back from you soon.

Hello, I made two transfers of [redacted] euros each on January 23rd. They appear on my TransferWise account as being returned to me in my French account. Is there a quick way to keep them in my TransferWise account because I need this money? I'm new to TransferWise, so I might have made an error. If I sent smaller transfers than the initial one, it's because my bank had a limit. I hope there's a way for you not to credit back my French account. If there's a way to communicate with you, my phone number is +[redacted]8. Thank you. Regards, K. Grigri.

Good evening! I am reaching out regarding the deactivation of my account. I noticed it yesterday and got the message this afternoon while on my break at the office. Here is the email I received without a clear explanation. Regrettably, we cannot continue to provide our services to you after reviewing your profile and agreements with our banking partners. Your TransferWise account has been deactivated, meaning we cannot assist with your future payments. Incoming payments will be declined due to the account closure. Apologies for any inconvenience. Thank you.

I used TransferWise to send money to my son in New Zealand on January 22. The transfer is still pending because I mistakenly used the email address "[redacted]" instead of my son's current one, "[redacted]" My son contacted TransferWise, and they mentioned that if I call, they could update the email address to the correct one. I attempted to call +44(0)0[redacted] [redacted] this morning, but they are closed until Monday. I will try again on Monday. I hope this email helps resolve the issue. Thank you. Julie P.

Dear Sir and Madam, I am a TransferWise client urgently needing to send money from my UK bank account to pay my university fees by the 31st of January. However, when trying to add the new UK bank details for the transfer, I encountered a verification issue for the recipient. Despite my university confirming receipt of funds from another TransferWise account, I am unable to add their bank details to proceed with the transfer. I believe there may be a technical or credit control problem on TransferWise's end causing this issue. I kindly request prompt assistance to resolve this matter and add the recipient to my account so I can transfer the money within the next few hours. Thank you for your immediate attention to this matter. Best regards, Johannes Fremerey

Hello, My friend, Mr. F. (Customer No. P[redacted]8), is banking with Spardabank in Ludwigshafen and urgently needs to terminate his account. He requires an IBAN from Transferwise to transfer his remaining balance. He resides permanently in Thailand and has been unable to make any transfers because Spardabank has blocked his online banking and the secure app, and his credit card is no longer working due to the European standardization process. Please advise on the necessary steps for him to quickly obtain the IBAN from Transferwise.