Wise Customer Service Issues

My daughter and her friend were robbed at gunpoint when they arrived at their hotel in Capetown, South Africa. Their belongings, including passports, laptops, cell phones, and cash, were stolen. I need to send her money with my credit card but am unsure if she needs identification to receive it. I am considering providing the details of where she can pick up the cash. We plan to get her to the Canadian consulate for identification on Monday. I hope this will allow her to receive the money I plan to send by Tuesday, Sept. 3. Your assistance is greatly appreciated. Thank you. - Lauren A.

I initiated a transfer request on September 10th to convert AUD to ZAR. I have a printed copy of the transfer details I provided to my bank. However, the transfer has not been made yet. To ensure the information is accurate, I would like to confirm it with you. The details are as follows: Transferwise BSB [redacted], Account Number [redacted]45, Message Reference P[redacted], Total Amount $3,[redacted]. Please verify this information promptly so I can address any issues with my bank, ANZ, who has not processed the transfer. I am scheduled to travel to South Africa next week and need to resolve this matter urgently. Thank you for your assistance. - L.M. Kendall.

I attempted to transfer HKD500,[redacted] from my DBS HK bank account to my St. George bank account in Australia in AUD. However, after following the payment steps, I was instructed to visit a DBS HK bank branch in Hong Kong to complete the transfer, which was not feasible as I am currently in Sydney. Consequently, I decided to cancel the transfer. Prior to cancelling, I also tried to add the Transferwise bank account as a payee in my DBS HK account online. Unfortunately, I encountered an issue as I couldn't input the branch number ([redacted]) for the Transferwise LTD account in my DBS HK account. As the branch number was not listed among DBS HK's branches, I didn't feel comfortable proceeding with the payee setup. This led me to cancel the transfer.

Hello, I made a transfer from my Transferwise account on September 27th to my FNB account in South Africa. I signed the SARB mandate but I am still awaiting the funds to appear in my South African bank account. It was indicated that the transfer would occur within 24 hours after verification, but I am still waiting. Transferwise is known for fast transactions, so I am unsure why there is a delay. I urgently need the funds to clear in my South African account by 2 o'clock today for a payment. Please investigate and resolve this issue promptly. Membership number: P[redacted]0

I need to report a payment dispute due to fraud. I paid a freelancer for a service, but after receiving the payment, he did not fulfill the service. Payoneer advised me to initiate the dispute since the payment was made using their card. Here are the payment details for reference: - Payment Date: 16 September [redacted], 4:07 PM - Amount: [redacted] USD - Transaction type: E-commerce purchase - Transaction ID: [redacted]1 Please advise on the next steps to resolve this issue.

Hello, I made a transfer today from my account to my sister in Brazil, but I noticed that I misspelled my first name. It should be "Tiago" instead of what I initially typed. Unfortunately, when I tried to send the transaction confirmation, the website was not functioning. Is there an alternative way for me to correct my name? I don't have the access needed to do it myself. Could you please provide me with an email address where I can send the transaction confirmation for this transfer? I appreciate a prompt response. Thank you.

Account Number: P[redacted] Tiago Lopes dos Santos Hello, I recently sent money from my account to my friend in Brazil but noticed a mistake in my first name. Instead of "Tisgp," my correct name is Tiago. The last name "Lopes dos Santos" is accurate. I attempted to send a transaction confirmation but the website was not functioning. Is there an alternative method to correct my name? I don't have the access to make this correction myself. Also, could you provide an email address where I can send the transaction confirmation? I'm eager to receive a prompt response. Thank you.

I recently updated my phone number with LYCAMOBILE, but now I need to revert it back. While contacting the Spanish support team, they discovered two other TRANSFERWISE accounts linked to my profile, which seem to be connected through Facebook. Typically, I log in using my Google Mail account, receiving a security code on my phone. However, without access to my changed phone number, I'm unable to log in to my TRANSFERWISE account. Yesterday, we discussed the two MAIL.com accounts that don't contain any information. I want to ensure my GMAIL account is the correct one and update my cellphone number to a functional one. Could you assist me in changing my phone number? Please find my Gmail email attached for reference.

My daughter, studying in Hong Kong, is unable to use her TransferWise app due to two-step authentication issues linked to her lost UK number. Despite emailing TransferWise for assistance to possibly link her email to the authentication process instead of her UK mobile number, she has not received a response yet. As she can't access the app, she's unable to view her balance or make payments. Even trying via her laptop has been unsuccessful. With her Hong Kong sim card, calling TransferWise is costly. I've contacted them on her behalf, but they insist she emails them, which she has done, outlining the problem with no reply. It's urgent for her to check her balance, even though she can withdraw money using her card, the ATM doesn't display the balance.

I need to reset my password, but my phone number is only for the UK, and I am currently in Thailand. I require a different number to receive SMS verification. Despite several attempts by various operators, Transferwise stated they sent over 20 messages to my Thai phone, however, none were received. I verified with Samsung in Thailand, and they confirmed my phone is functioning correctly. The SIM supplier provided me with a record of all messages received during that time, but none were from Transferwise. As a result, Transferwise halted the SMS attempts and blocked my account. Though they attempted to assist, even my suggestion to delete my account and create a new one was not recommended. The ultimate solution was...

Hello, I recently opened a USD personal account with Transferwise. I added my Vancity CDN account as a recipient for future fund transfers. I intend to move money from my Transferwise account to my CDN account. Before doing so, I need to transfer $1,[redacted] CDN from my Vancity account to my Transferwise account. Vancity advised me to seek guidance from Transferwise for this transfer. I believed that sending and receiving money between my Transferwise and CDN accounts would be straightforward. I appreciate any assistance you can provide. Thank you.

I've been locked out of my account unexpectedly by Transferwise, pending ID verification. I have four pending transfers that may be rejected due to this issue. This is a new experience for me, and I feel Transferwise should have conducted these checks earlier to avoid inconvenience. I urge Transferwise to consider advancing the pending transfer funds once they reactivate my account, as it can take up to 14 to 60 days for the funds to return to the senders. I am willing to have the senders resend the money to reimburse Transferwise for advancing the funds to me. This solution may seem complex, but I believe it's necessary for Transferwise to regain my trust after this situation.

I have two transfers to the same person that seem to be delayed without any clear reason. This is urgent. The first transfer with ID #[redacted]94 was expected to arrive on Wednesday, and the second one is #[redacted]95. I have verified all the details, and a local transfer to the same account was successful earlier this week. I will not be able to check the [redacted] address until Monday, so please respond to [redacted], which is the email associated with the transactions. Please inform me of what the problem might be. Thank you. Lee Tucker

Hello, I conducted a transaction on September 11th; however, due to insufficient funds in my bank account, the transaction did not go through. Consequently, TransferWise has sent me a letter requesting payment of $10,[redacted] and threatening legal action. I am confused as to how TransferWise can charge me for a transaction that was never received by the intended recipient, Luciane Klaus, who can provide bank statements as proof. I would appreciate guidance on this matter as I prefer to resolve it without legal action. I possess all necessary documentation for verification purposes. I attempted to cancel the transaction through the app but was unable to locate the option, leading to my account's deactivation by TransferWise. I believe I am entitled to receive a statement of all my past transactions. Additionally, I tried to contact the provided number +1 [redacted] without success. Thank you.

Hello, I am interested in transferring funds from my Natwest UK bank account to Australia due to high charges. However, I am facing an issue creating my profile on your platform. I am based in Australia, and the system is not accepting either of my Australian phone numbers: Mobile [redacted] [redacted] [redacted] and landline 02 9[redacted]. Can someone assist me with this phone number validation error on the website? I am considering using Torfx in Australia as an alternative but prefer a service with live customer support. Automated websites can be frustrating when login issues arise, causing inconvenience for users. I hope to resolve this matter promptly. Thank you.

Dear William, I regret to inform you that due to the nature of your activities, we are unable to continue providing our services to you according to our internal policies. Consequently, your account has been deactivated, and payment number [redacted]36 has been canceled. The funds will be returned to your originating bank account within 3-5 business days. Should you wish to appeal this decision, please send an email to [redacted] from your registered email address, providing your full name and date of birth. I apologize for any inconvenience this may cause. Best regards, Nino at TransferWise --- Subject: Inquiry about Transfer #[redacted]36 Status I am writing to express my concern regarding the remarks about "the nature of your activities" that led to the account deactivation. I have been a legitimate user, making transfers from various locations, including Guinea, Libya, and the Philippines. I have provided all necessary documentation during my time with TransferWise, and I demand a clear explanation for this sudden issue after holding my funds for two weeks. I insist on a thorough review of the situation. Sincerely, [redacted]

Dear Sir/Madam, I have already verified my identity document, but I cannot find any option to reset my password. I am unable to receive the SMS code on my phone number. Please provide me with a link to reset my password since I only see the login option on the website. While my friends can see the reset password option, I am unable to receive the SMS code or reset my password. Currently, I can only log in without having a password for it. Best regards.

I am reaching out regarding a payment sent from Canada/USA through MG Billing. It was supposed to go to my nationwide account as with my last payment, but it seems to have ended up in your system without reaching me. Here is the invoice for reference: [redacted]. I am unsure about the mix-up but I urgently need assistance with this matter as I have not received my payment. I did not have an account with you before, and I just registered to address this issue.

Hello, I am inquiring about the status of my recent transfer. I received confirmation that the transfer, Transfer# [redacted]91, was successfully sent, but the recipient, Norlito Suelo, hasn't received it yet. The transfer was to Bank of the Philippine Islands, Account# [redacted]. I am wondering if the issue could be related to the last two digits of the recipient's account number (77), as the system only requested a 10-digit number. Can you please provide clarification on this matter? Thank you, Imee Betito

Transaction Reference Number: [redacted]2 Local Time: Sunday, December 1st, [redacted] Type of Transaction: E-commerce Purchase Transaction Status: Pending I completed the transaction above to book my ticket, which is still pending. Unfortunately, the company did not receive the payment on time, resulting in the failure to secure my ticket. I have provided a screenshot of the email verifying that the payment was not received. Therefore, please cancel the transaction and refund the amount promptly as I am unable to buy my ticket due to a shortage of funds. Thank you for your assistance. S. Arif