Wise Customer Service Issues

I contacted TransferWise on 19th July [redacted] to discuss an issue with a transfer from my New Zealand bank to my UK account. I had a detailed chat session with the online support team and followed up by emailing the details as requested. Despite no response before my trip to the USA on 23rd July [redacted], I noticed four missed calls on my phone from +44 [redacted] with no caller ID. I suspect these may have been from TransferWise, but no voicemails were left. If these calls were from TransferWise, I am now available to respond. I am eager to resolve the transfer problem as it seems the amount credited to my UK account on 7th July [redacted] was later debited by TransferWise without my authorization. The transaction did not reflect in my New Zealand account. I appreciate any assistance. Thanks, W.M.

I signed up for TransferWise and successfully verified my identity with my driver's license. Yesterday, I made a $[redacted] transfer to Nigeria using my debit card. I received an email confirming that TransferWise received my funds and that they would be sent to the recipient today. However, when I checked my account today, I found it was deactivated and prompted me to send an email to a specified address. I am concerned about the reason for this sudden deactivation. My reference number is P[redacted], and I am Neda Bolin Wilcutt.

I initiated a transfer on the 17th, but encountered issues with the process. As a merchant marine with limited internet access at sea, I struggle to manage banking tasks. Despite completing verifications on land, I discovered a required conversion rate approval later on. While I appreciate the security measures, it's challenging for mariners like me. My name is Dashiell Leslie Menkin, and my transfer reference number is [redacted]2. I rely on my ship email due to poor cell service for verification codes. Reach me at [redacted] I'm eager for updates on the transfer; your prompt assistance is crucial. Many thanks, Dashiell Menkin.

Hello Transfer Wise, On September 5th, I completed three transfers totaling [redacted] AUD to your bank account through the Debit card option. I have successfully received the funds, but I have recently noticed a pending transaction of [redacted] AUD. This has caused my account balance to show -[redacted] AUD. I visited Commonwealth Bank to inquire about this issue, and they suggested that you either return the money to my account or cancel the pending transaction, as there are no pending or waiting transfers reflected in my Transfer Wise account activity. Could you please assist me with this matter promptly? I am eager to resolve the -[redacted] AUD discrepancy. I am willing to provide screenshots if needed. Looking forward to your prompt response. Thank you. Best Regards.

Hello, I am encountering an issue while trying to send a payment to my friend in the UK. Once I receive a single-use code from my bank and complete the captcha on Transferwise, the platform asks me to log in again, although I am already logged in. Despite following the instructions and clicking on "is the page not loading, press here," I am prompted with a message asking if I want to leave the page without my records being saved. This is causing delays in processing the payment, which is urgent. How can I resolve this issue and ensure smooth transactions in the future? I appreciate your assistance.

I noticed that the funds have been debited from my NAB account in Australia, but they have not reflected in my UK account. I am Susan J., reachable at [redacted] I haven't received any email confirmation of the transfer, and despite numerous attempts, I've been unsuccessful in logging in using the known email address. You can reach me at +61 [redacted] [redacted] [redacted]. The situation is urgent as my son is unable to access the keys for a unit in London, and three individuals are waiting for his bond deposit and first month's rent. Please get in touch promptly to help resolve this issue.

I recently opened an account with TransferWise and initiated a transfer on Sep 14, [redacted]. I expected the recipient to receive the payment within hours or by Sep 16, [redacted] as per TransferWise's information. However, the beneficiary has confirmed not receiving the funds. To my surprise, I discovered my TransferWise account has been deactivated when I tried to track the payment today. The money was deducted from my account on Sep 14, [redacted]. I received an email on the same day from TransferWise regarding the transfer. I kindly request assistance in contacting TransferWise to expedite the release of the payment to the beneficiary.

Hello, I have concerns regarding the money I transferred to TransferWise. A company based in London, England claims to be helping me recover funds from a trading company that scammed me. They possess details of the trading company. So far, I have sent $2,[redacted].00 in fees, and they require an additional $1,[redacted].00 USD. I am worried this might be another scam draining more money. The transfers I made to TransferWise were to Zengela SP.Z0.0, Silver Star Smart Investment SRL, and Get Marketing Ltd. Before I proceed with sending the extra $1,[redacted].00, could you please advise if these transactions seem genuine? Thank you. Dorothy J.

On December 3rd, I made a transfer to India using my credit card. Later on December 28th, I tried to do the same with my debit card, but Visa contacted me for verification with an incorrect mobile number. After fixing the error with Visa, I attempted the transfer again, but TransferWise declined it. I switched back to my credit card, which was also rejected, leading to my account being blocked. A pending transaction by TransferWise for £[redacted].37 can be seen on my credit card statement, but I cannot view the details due to the block. I have since made the payment through another company and request that you cancel the demand for £[redacted].37 with my credit card provider. I feel unfairly treated and unable to reach anyone for clarification. Your prompt attention to this matter would be greatly appreciated. Frustrated, K. B.

I made a transfer from Malta to Nepal on 18th February, with transfer #[redacted]3 to Mahendra Bahadur Bishwokarma. The transaction went smoothly, and I want to thank you for that. However, I used my HSBC debit card for the payment and later realized I had exceeded the transfer limit on the card. Despite entering all the required details for the payment, it was not successful. When I checked my online bank statement, I saw that the payment had been deducted from my account. The TransferWise app still shows the message "waiting for you to pay," even though the amount has been debited from my account. I am unsure how to proceed since the payment has already been deducted. I kindly request assistance in resolving this issue. Amrit Sunar

Hi, I encountered issues when transferring money to “Katavatit Ninhirun (Kasikorn Bank, Thailand” in February; it took two weeks and then was automatically canceled at the end of the month. I initially thought the cancellation was due to being in Thailand while my account is in Australia. I recently transferred money to my mom on March 1st, and I fear I may face the same problem. I hope you can help identify the reasons behind these problems. I always value and am pleased with the service provided by TransferWise, my preferred app. I hope the information I provided will assist you in resolving this matter. Thank you! Janney

I recently opened an account and processed a transfer using TransferWise last week. Although the transfer amount was debited from my bank account, it has not reached my friend's account. To make matters worse, I am unable to access my TransferWise account as it has been disabled. Despite contacting customer support and emailing [redacted] multiple times, I have yet to receive any assistance or explanations regarding the disabled account. This is my first time using TransferWise, and I am extremely dissatisfied with the lack of customer service provided. I hope for a prompt resolution to this issue to salvage my impression of the service.

I am inquiring about the delayed transfer. It was scheduled for completion today. The transfer from CZ to AZ, totaling 4,[redacted] USD converting to 5,[redacted].30 CAD, was initiated at Thu 7:09pm. However, the funds have not yet been received by your end, causing a delay in the process. I understand there seems to be a slight delay on your side, but I am eager for the money to be on its way as soon as possible. Kindly keep me informed regarding its progress. Transfer #[redacted]6 Transfer Overview From CZ Amount to be paid (fee included): 4,[redacted] USD Converts to: 5,[redacted].30 CAD Fee: 3.11 USD Exchange rate: 1.[redacted] Recipient: To AZ Thank you for your attention to this matter.

My name is Pamela Ferriere. I sent money to Kenya (#[redacted]8) and it was on its way. Both the sender and the receiver were initially notified. However, yesterday, the receiver was informed that the transaction was cancelled.The funds were deducted from my account but were later reinstated. My account is in Australia, and the recipient's account is in Narok, Nairobi. I am concerned whether one of us may not have provided sufficient identification. If not, we need to be informed promptly. Time is crucial, so we seek a prompt resolution. Thank you.

My daughter, Amy B., transferred $[redacted].00 AU from her Australian BOQ account to her UK account on 5/06/19. Despite multiple emails exchanged to inquire about the status of the transfer, my daughter was asked to provide proof of deposit and bank statements. She has complied twice. When she called today for an update, she was informed that due to using our shared email address, her identity couldn't be confirmed, causing a delay in releasing the funds. This has left us frustrated after waiting over a week for the transfer. We seek a prompt resolution as the funds are urgently required. I, Bron B., her mother, am seeking confirmation that the email used is legitimate and would appreciate an estimated time of arrival for the funds. Urgent attention to this matter is requested. Thank you.

As of July 12, I prefer not to use Direct Debit to send money to TransferWise due to concerns about sharing bank passwords. Direct Debit grants access to all online banking functions, which could pose a risk in case of a data breach. I am hesitant to provide my password, especially since it's saved by TransferWise. Unfortunately, in Canada, there seems to be no alternative and cost-effective method except for BMO customers using Online Bill Payment. I belong to a different major bank, so this option is not viable for me. The other TransferWise methods are expensive compared to using my bank's international transfer service. Although TransferWise accepts domestic wire transfers, my bank charges a hefty $45 for this service. Additionally, using debit and credit cards incurs significant fees.

I need to transfer $30,[redacted] from my Brewery Credit Union account in WI, USA to my Bangkok Bank account in Chiang Mai, Thailand. Brewery CU only allows transfers via ACH, which has a $10,[redacted] limit per 24 hours. How can I efficiently transfer $30,[redacted] from WI to Bangkok Bank?

My iPhone is now unusable, and I need to access my account from my laptop running on OS. I am unable to find an app compatible with laptops. How can I access my account urgently? I am anticipating a payment today that I must transfer to my Thai bank account within the next 48 hours. Please provide me with the available options today. I will be checking my email approximately in three hours. Thank you. Sincerely, C. Dingle.

I made a transaction from India to Spain using Transferwise, sending money from my Indian Bank account to Transferwise India. My account has been debited, and now I am waiting for confirmation from Transferwise. I am aware that banks do not operate on Saturdays and Sundays, but my bank did transfer the money today following my NEFT request. Is it feasible to send the funds to the Spanish bank account today due to the urgency of the matter? Transferwise has informed me that the specified time for the transfer is August 26th, which is Monday. I would appreciate any information on the possibility of the money reaching the Spanish bank account today. My Membership number is P[redacted]5. Transfer #[redacted]7. Thank you, Venkata Saketh Reddy S.

Dear Sir or Madam, I recently transferred [redacted] euros to my Transferwise account in Germany intending to transfer it to my bank account in Jakarta, Indonesia. Unfortunately, I made an error by typing "Visum" instead of entering my Transferwise account number. The money was sent from my Commerzbank Germany account under the name Nurhidayah Djambali Vogel. My Indonesian bank account is with Bank Central Asia (BCA) under the name Nurhidayah with account number [redacted]. My Transferwise account number is P[redacted]5. I am wondering if Transferwise can still proceed with the transfer or if I need to cancel the transaction from my Commerzbank in Germany. Thank you for your quick response. Kind regards, Nurhidayah Vogel