Wise Customer Service Issues

I am experiencing some issues with transferring funds from my bank account to Wise. Originally, I wanted to transfer USD *,*** but my bank shows that Wise has withdrawn USD *,***. This discrepancy must be corrected. Additionally, I currently have a balance of USD *,*** in Wise that I intended to use for payment to The University of East Anglia for my daughter's tuition and accommodation. Unfortunately, the final step of the payment process failed, and I seek assistance in completing the transaction. I would appreciate a prompt response and resolution. Thank you in advance. - WVenero I require Wise's assistance in finalizing the payment to the University of East Anglia and an explanation for the extra USD [redacted] withdrawal from my bank account.

Hello, I am Temar Walid from Algeria. I am reaching out regarding my personal account with TransferWise Bank. My account identification number in the TransferWise Bank application is P[redacted]3. I kindly request the bank account number, bank routing number, and check number for my account to be sent to my email at [redacted] I have opened a personal bank account with TransferWise Bank and have applied for a Visa Card. Urgently needing this information, I kindly ask for the details to be sent to my email. Thank you for your cooperation and assistance. Peace be upon you.

Dear Sir or Madam, I frequently visit Spain as I own an apartment there. Today, as I do every month, I attempted to initiate a money transfer through WISE from Spain. While the login was successful, I received an alert that someone else may have accessed my account from a different IP address. I am currently in Spain and would like to proceed with the transfer immediately. It is crucial that I can continue to make transfers from Spain in the future. To verify my identity, I will send you my Swiss identity card. Please inform me via email when I can proceed with the transfer. This matter is urgent. Regards, Alfred Josef Odermatt Address in Spain: Alfred Josef Odermatt Calle Era de Madalneta, 9, Apto. 20 [redacted] Guardamar del Segura / Alicante Spain Phone: [redacted] 76 [redacted] 50 83

Dear Sir or Madam, I was unable to transfer money with WISE in November 21 as I was in my vacation home in Spain. It seems that the IP address is being checked, which is nonsense. It should be possible to transfer money with WISE from any location worldwide, just like any bank can. You have implemented an additional mechanism involving a code sent to the smartphone. I have contacted WISE support about this but have not received a response yet, despite requesting one. I need to be able to transfer money with WISE from Spain or any other country, as this should be standard. Please inform me about the technical steps you have taken to ensure this issue will not reoccur. Thank you. Best regards, Alfred O. Fasanenstrasse [redacted] CH-[redacted] Basel [redacted]

My transfer from Brazil to my EUR account has been on hold, and additional documents have been requested. I have been retired for many years and do not pay taxes in Brazil as I have no income there. I am not required to submit a Tax Declaration. The funds are from the sale of my apartment which I bought in [redacted]. I have already received a significant down payment and am transferring it to my EUR account in Portugal. The transfer was accepted, and I have already sent the funds. However, they are now asking for the [redacted] Brazilian Tax Declaration without giving me a chance to provide documents related to the real estate sale. I have all necessary supporting documents, including the original purchase agreement, current proof of address, the current purchase agreement with the buyer, and my bank statement showing the receipt of funds.

Hello Wise Support, I'm Luigi and I've been having trouble receiving money through Wise. Despite my friends and coworkers successfully receiving funds using GCash, I seem to be the only one encountering issues. An error message saying "We cannot currently accept payments to this recipient" appears whenever a client tries to send me money. I've reached out to GCash for assistance, and they directed me to you. I'm unsure if this is the right solution but I'm hoping to resolve this matter without inconveniencing my client. Your help in fixing this matter would be greatly appreciated. Thank you.

Dear Sir or Madam, On November 11th, I sold a smartphone on eBay for €[redacted]. The buyer, Mr. Eric Gregory, hasn't paid me yet and now owes me €10,[redacted]. He claims €1,[redacted] is with his lawyer, but I have paid various fees through TransferWise and other organizations. I believe Mr. Eric Gregory scammed me, as he never transferred any money for the phone. I have his address: York House, Green Lane West [redacted], Preston, PR3 1NJ, United Kingdom, shared with Irene M. I have identified three of his email addresses: [redacted], [redacted], [redacted] I am willing to provide all necessary evidence, including TransferWise transfers, and await your assistance to resolve this issue promptly. Kindly contact me via email for further details. Thank you and take care. Best regards, Simon Brekalo

Dear Sir or Madam, I am reaching out regarding a recent transaction on Ebay. On November 11th, [redacted], I sold a Smartphone for [redacted].00 €. The buyer, Mr. Eric Gregory, has not paid the agreed amount of [redacted].00 €. Instead, he claims to have paid me 10,[redacted].99 € through TransferWise and other platforms. He now owes me a total of 10,[redacted].99 €. Mr. Gregory has provided multiple email addresses: [redacted], [redacted], and [redacted] I suspect fraudulent activity and would like assistance in resolving this issue. I can provide all necessary evidence and details. Please provide a valid email address where I can send the supporting documents. Thank you for your help. Sincerely, Simon Brekalo.

Contacting a real person at your company is extremely frustrating. It seems easier to enter North Korea than to reach someone there. The service is either super fast within hours or incredibly slow, taking days or even longer. I will have to look for help elsewhere to have my issues resolved as expected. The process is too inconsistent and obtaining answers is nearly impossible. It's frustrating and feels like a joke, as it requires writing a 10-page essay just to seek assistance.

I made a transfer on November 27th. The GBP was received by the service on November 29th, and they processed the payment in USD on the same day. The transfer was successfully completed on November 30th. The recipient's bank may take up to 2 working days to credit the account. I am waiting for the funds to be credited but have not received them yet. Could you please confirm that the money was sent and assist in tracking its whereabouts? Thank you. Transaction number: #[redacted]45.

Inquiries about Using Wise (TransferWise) Digital Virtual Card I have some queries about the Wise (TransferWise) digital virtual card usage. Two key questions are: Question 1: Limiting Spending from Wise Balances Is it possible to set a specific spending limit from my Wise balances using the digital virtual card? For instance, if I have [redacted] EUR on my balances, can I restrict spending to 30 EUR with a particular virtual card? Question 2: Refunds for Deleted or Frozen Virtual Wise Cards If I make online payments successfully using the virtual card and later freeze or delete it, what happens if there is an issue with a purchase and a refund is offered by the seller months later? Will I receive the refund on the deleted or frozen digital Wise card, or will it be credited back to my Wise balance in general?

Hello, I am seeking assistance to resolve my account access issue. I created an account several years ago but have been unable to access it due to forgotten login credentials and an outdated phone number linked to the account. I attempted to create new accounts to send money to my family, but each new account faces similar access issues as I inadvertently already have an existing account. I now wish to deactivate the unnecessary accounts and consolidate to only one functional account. Please provide guidance on how I can accomplish this promptly. Thank you.

Yesterday, December 6, [redacted], I sent £[redacted] to BGN through Wise. However, today when I tried to log into my Wise account to check on the transfer, I found that my account was blocked. It seems that Wise has blocked my account. Just two days ago, I sent a test transfer of £10 to BGN which was successful. Now, when I attempted to send £[redacted], my account was blocked. My account email is [redacted]

I asked my UBS France bank to transfer 50,[redacted] Canadian dollars to my Wise account in Canadian dollars. The bank informed me that the funds could not be transferred because they claim I do not have a Canadian dollar account with them, which is incorrect. My customer number is P [redacted]3. My account details are as follows: Account Holder: Just Possible BIC: TRWIBEB1XXX IBAN: BE23 9[redacted] [redacted] Thank you in advance for your response. Regards, Philippe Rondeau (Company Manager)

I did not open an account with Wose or TransferWise. I received an email stating that money was being sent, but there should be no account associated with the email addresses [redacted] or [redacted] The greeting in the email says "Hello Jack," but there is no one here by that name. It appears someone may be trying to hack your system or commit identity theft. My next action will be to report this to the FBI in the US. I look forward to your response.

I recently received a suspicious message on WhatsApp from someone posing as my child and requesting money. After investigating, I discovered that the provided sort code corresponds to TransferWise, now known as Wise. I have been a loyal Wise customer for many years, and I believe it is important to alert you about potential scams being conducted through your platform. The individual who contacted me shared the following details: Name: Justin Walsh (clearly a fake identity) Sort Code: [redacted] Account Number: [redacted]8 Reference: GK38GP Thankfully, I did not fall for the scam and did not transfer any money. I urge you to look into this matter and take necessary actions to prevent such fraudulent activities from happening through Wise. Thank you for your attention to this issue. S Hemus

Hello, I transferred £[redacted] from my primary bank account to my Wise GBP account. The amount was deducted from my primary balance, but it has not reflected in my Wise balance yet. Usually, such transfers are instant and have worked fine before. I would appreciate it if the balance could either be credited to my Wise account or returned to my Santander account, where the transfer originated. Apologies if this request comes through twice; I mistakenly marked it as resolved while reviewing it.

Hello, I hope you are having a good day. I purchased an item on eBay Classifieds for €35 and sent the payment to the seller. They confirmed receiving the money and mentioned that they would send the package. However, I have not received it yet. I am now seeking a refund as the seller has blocked me, preventing any communication. I want my money back. The bank details are as follows: Name: Damian Schmelich IBAN: BE71 9[redacted] [redacted] BIC: TRWIBEB1XXX. The amount involved is €35. I would appreciate a prompt response. Thank you.

I made a transfer with your financial institution for [redacted] Euros (converted to TYR) to Medirect savings online Banking. There was a delay, so I received the tracking number later, and now they are asking me to pay [redacted] to [redacted] Euros. This was never mentioned before, and the delay was not on my end. Now, I'm being asked to pay a fee for the delay, which is supposed to go through you. In short, I want my [redacted] Euros refunded to my Sparkasse account. How will this process work now?

I am seeking information about a transfer to my account that my colleague, K.M.W. Mohamed from Cairo, sent. Despite not receiving the money, my bank confirmed no transfer was made. I am eager to locate the funds urgently and would appreciate your prompt assistance. If there are any questions, feel free to reach out to me.