Wise Customer Service Issues

After a while without using Wise, I tried to send money to Mexico and noticed the changes. I had to add funds to send money abroad from Belgium. Despite Wise indicating my bank hadn't transferred the money, I saw it deducted and in my Wise account. I waited unnecessarily as my bank confirmed the payment. Upset by the delay, I wanted to cancel the transfer, but it didn't work after multiple attempts. Opting for Western Union for the urgency, I requested Wise to return my money as I no longer trust the service.

Hello. I am living in Slovakia and recently faced a tough situation. After the passing of my husband and needing surgery, I must return to the U.S.A soon. I require access to my U.S. pension plan account funds to cover bills. I lack a U.S. bank account and am considering Wise for assistance. Could you kindly address my inquiries: 1. Which Wise account should I create to receive and transfer USD from the USA efficiently? Can both functions be managed from the same account? 2. Are there fees for account maintenance and transfers? 3. Can USD held in Wise be transferred to my U.S. bank account under my name in the future? I attempted to contact Wise by phone without success, prompting me to seek guidance here. I appreciate your help in this matter. Thank you, Veronica H.

Transaction number #[redacted]43. I made a transfer via TransferWise from Australia to Ukraine, but the recipient's account was not provided to the Ukrainian bank. The bank informed the recipient that the money was received in her name, but without her account, the transfer would be canceled. The Ukrainian bank has canceled the transfer, and it has been 10 days, but the money has not returned to my account. Could you please advise on the status of the transfer and what steps to take next? Thank you. Regards, T.P.

Ich wurde um 4.[redacted] Euro von einem Ihrer Kunden betrogen. Da ich nicht weiß, um wen es sich handelt, benötige ich Ihre Hilfe, um mein Geld zurückzuerhalten. Weder die Polizei noch die Bank sind in der Lage mir zu helfen, da sie aufgrund von Corona auf Sie verweisen, um das Geld problemlos und unkompliziert zurückzubekommen. Ich hoffe, dass Sie mir zeitnah das Geld zurücküberweisen können. Vielen Dank für Ihre Unterstützung. Viele Grüße aus München.

Good afternoon, I wanted to inquire about my Wise card. Initially, I had it sent to my address, but due to missing the delivery, I had it redirected to a friend's address for collection. Recently, a friend visited my house to find the card had arrived there, but to my surprise, the card number does not match the one on my Wise application. It seems this card may not be usable, while the correct one sent to another address hasn't arrived yet. It was supposed to be delivered by the 27th of July. I am unsure what steps to take next. Thank you for your help.

Dear Sir, On Thursday morning around 4 to 5 am, I unfortunately fell victim to a telephone fraud scam. Fatigued and wrongly believing I was assisting my company, I made two fund transfers to individuals named Selene Cristina and Katya Vidal Céspedes. Recognizing the deception, I promptly reported the incident to the authorities and have initiated a claim with Visa to recover the total amount of [redacted] euros ([redacted]+[redacted]). Concerned about the safety of my account with your company, as I unknowingly provided personal information to these fraudsters, I am unsure if my account was set up using my email address or Google account. Consequently, I request the complete cancellation of my account for security reasons. I am relying on your prompt assistance in resolving this matter and reclaiming the funds taken from me due to this scam. Sincerely, Daniel Piedrabuena Ruiz-Tagle

I have sent money to a friend in Russia from the USA multiple times, but the transfers were inexplicably returned twice. This has resulted in unnecessary fees and confusion. All the details provided were correct, and the recipients confirmed there are no issues with their account. I have tried to get an explanation for these problems, but I have not received a response yet. I need clarity on the situation before attempting to send the money again to avoid further complications.

I am unable to access my online account. I was supposed to receive a transfer of [redacted] euros from a friend named Mr. Max Choua Cohen into my Transferwise account last week from his N26 account. To my surprise, my account is now blocked. I am reaching out to request that you unblock my account for use. I have since contacted my friend who confirmed receiving the [redacted] euro funds back into his account. I have attached the proof of the transfer executed via email from my Gmail account. I would like to regain access to my Transferwise account and proceed with my transactions. Please assist me in accessing it. Thank you, and I look forward to your prompt response. Mrs. Esmone Ève Die

I wanted to sell a sofa on eBay Classifieds for [redacted] euros. The buyer initially contacted me via SMS and provided their email address as [redacted] The scammer then claimed to have transferred [redacted] euros to me through PayPal. However, it was a fake PayPal email confirming the payment. The scammer then asked me to transfer [redacted] euros to a Timipre Dwaro Wari for the sofa to be picked up and taken to Ukraine. I made the payment as requested using TransferWise. Later, the scammer requested another [redacted] euros, but I did not make any further payments. Today, I noticed a total of [redacted].33 euros was debited from my credit card. I have reported this to the police. The report number is: [redacted]66.

Hello, I am Pierre-Henri Z., with both a personal account and a professional account under my LLC (Envol LLC, account number: [redacted]83) in US dollars. I am having difficulty paying local taxes to the Detroit Taxpayer Services. The deadline to pay my summer taxes by August 31, [redacted], is approaching. However, the payment options provided by DTSC Detroit do not suit my situation as they do not accept wire transfers, direct debits, or credit card payments due to my LLC account not being linked to a CB card. I am seeking guidance on how to settle this tax payment without a checkbook or the DTSC Detroit bank account information to create them as a payee for a transfer. DTSC suggested making a "money order." I am inquiring if I can make such a payment using my Wise account and would appreciate your prompt response as the deadline is fast approaching. Thank you.

Hello, I am seeking assistance with an issue regarding the payment I received from my client in the US on August 21. Unfortunately, I made a typo in the payment details. Despite contacting the e-wallet company, GCash, I was informed that they are unable to track transactions from Transferwise. I understand that for privacy reasons, you cannot disclose any specifics regarding my client. I have advised my client to get in touch with you directly. I am hoping for guidance on the necessary steps to rectify the situation and retrieve the payment. Here are some pertinent details: - Client: C. Farley - Transaction Date: Aug 21, [redacted] - Amount: $92 (fees included) | Php4567.35 - Transaction Number: [redacted]46 - Mobile Number used: [redacted]28 - Correct Mobile Number: [redacted]28 I kindly request general advice on the actions needed to resolve this issue, which I can then relay to my client. Your help is greatly appreciated.

Good morning, my name is Joseph. I recently received $[redacted] USD in my bank account through TransferWise. TransferWise notified me about the $[redacted] USD transfer. Even though TransferWise said there would be no intermediary fees, my account only received $[redacted] USD. I would like to keep using TransferWise, but I'm unsure why there was a charge if no intermediaries were involved. I'm in Ghana, my account is in USD, and my bank claims they didn't deduct any amount from the transfer. I'd appreciate some clarification on this matter. Thank you.

I am reaching out regarding a transfer made by JHN Voiceover & Narration Ltd. The transfer was sent on August 28th. However, despite the sender mentioning that money was deducted from their account and they have received confirmation, I have not received the funds or any communication. The sender contacted Transferwise customer service, but they have not received a response in 2 days. It has now been 12 days since the transfer was initiated. I am concerned and wondering when I can expect to receive the transfer.

To whom it may concern, Following our recent phone conversation, I am requesting a confirmation email documenting my report of the fraud incident at my address located at 13a Rue Cerf Berr, [redacted] Strasbourg. My name is Yasmine Cherhabil Noui. I will require this email as evidence for tax-related matters. The bank card involved belonged to Walid Mansouri, an individual I am not familiar with. Kindly send me an email or a letter once your investigations are concluded to confirm the findings. I appreciate your help with this issue. Sincerely, Yasmine Cherhabil Noui

I am reaching out regarding transfer #[redacted]20. I initiated this transfer on Wednesday, September 22nd. On September 24th, my bank confirmed that the funds were sent to WISE's Wells Fargo Account on September 22nd. As of today, the 27th, it seems that WISE has not yet processed the payment. I have uploaded a copy of the payment confirmation from my bank for your reference. This was a smaller test transfer of $[redacted] before a larger one, and I am concerned about the delay. Previous transfers with WISE from my Dutch account to a U.S. account were swift, so I am unsure why this one has faced issues. I would appreciate a prompt investigation into this matter. Thank you, N. Aaronson.

Hello, I want to address an issue with my WiseTransfer account that has been deactivated. The account was set up to access my funds from the US while in France. Currently on sabbatical from the University of Southern California, I rely on transferring my salary. I chose Wise for its competitive rates. I deposited $20 into the account, which remains inaccessible after deactivation. I've already submitted my Driver’s License using the online portal and am eager to resume utilizing Wise promptly. Here is the confirmation email of my identity for your reference. Thank you, Best regards, M.Z.

To Banking Support, I am writing to follow up on an email sent on September 28, [redacted], at 09:58. I have not received a response yet, and I am concerned that my banking details have not been updated as requested, causing a transaction to be stuck in limbo. It seems there was a misunderstanding as I was unable to input Mr. HU HONGJUN's banking details on the transaction page, and now he is encountering the same issue. I have provided the correct banking information below for your reference. Your assistance in resolving this matter promptly would be greatly appreciated. Best regards, Desmond Fowler

I've noticed that my transfers from Nationwide Building Society to Bangkok Bank in Thailand are being processed through Kasikorn Bank first. This seems to be an automatic transfer. To secure my annual Visa, the funds should appear as an overseas transfer rather than from another Thai bank. I would appreciate any assistance with this matter. Thank you. ~ Robert J. S.

I recently attempted to reset my Authy application and received a message stating that an email was sent to my TransferWise account. The email was supposed to contain a link to initiate the account recovery process. However, upon accessing my account, I could not locate the email. As a result, all my applications are currently inaccessible. How can I resolve this issue?

My TransferWise account was unexpectedly deactivated, and I had savings in it for emergencies. I sent an email requesting to reopen the account and return my money, but they insist on keeping it closed without a clear explanation. I used the account only once before it was deactivated. I was asked to take a selfie with my ID and state the reason for opening the account, which I complied with. However, I still haven't received a positive response. This situation is frustrating and disheartening. I would appreciate any assistance with resolving this issue. Thank you.