White Pages Customer Service Issues

Hello, my name is Jason Gonzales. I have noticed unauthorized charges on my card from your company. These charges, including the 19.99 and others, have been occurring for 2 months. This situation caused distress as my children were unable to eat on our vacation due to your charges. I am urgently requesting a corporate phone number for immediate resolution. I have been unable to locate a company phone number. Please address this promptly and refund the full amount that was taken without my consent.

I have encountered issues with White Pages regarding payment and access. Despite my efforts to reach out via email and search for a contact number, I have not received a response. Live chat support is unavailable, and I am unable to cancel my membership or obtain a refund. The lack of responsiveness from their customer service email is concerning. I advise against conducting business with White Pages as they have not delivered as advertised. Past experiences reveal difficulties in canceling subscriptions, leading to continued charges. It is advisable to monitor your bank statements to ensure you are not billed post-cancellation.

The university is now covering my service fees through your company. They require the most recent three service receipts and the university's business office needs your contact number. Could you kindly forward me the latest invoices for Order #A-S[redacted]5 and Order #A-S[redacted]9? If the invoices are unavailable, please provide the company's phone number, and I will reach out directly. Additionally, there is a mistake in the initial letter of my last name; it should be "duQuesnay" instead of "tuQuesnay." Thank you, Josie M. Travel and Procurement Card Manager UL Lafayette Purchasing Department [redacted] jo

On December 9, I availed of the $4.99 offer to look up a friend's number in WA. Despite viewing the information I needed, my phone unexpectedly went out. Upon returning to the site, I unintentionally clicked on another button, leading to a request for a $19.99 background check service. Both charges are visible on my PayPal account. Kindly eliminate the $19.99 charge, as I never intended to use or purchase that service. Thank you, Emily F. [redacted] [redacted]

I requested a White Pages account for a month as that's all I can afford currently. I believed the $2.99 service was for a discounted yearly rate and $3.99 was for monthly use, so I selected the $3.99 option. Though pricier, I hoped to switch to the $2.99 deal for 12 months when financially feasible. I apologize for the confusion and kindly request a solution via email as I lack the funds presently. Thank you, Jacqueline Poe.

I previously instructed you to cease all charges to my account under the threat of legal action. Nevertheless, I have observed another charge from your company. Kindly refund two payments of $19.99 promptly. I deal with legal matters regularly and have the means to file a lawsuit without cost. The following communication I receive must confirm the full credit of $39.98 to my account. I will not entertain any other response. You are given a five-day deadline to comply. Failure to do so will result in me pursuing legal action.

I recently signed up for your $4.99 monthly service to reconnect with old friends and lost relatives. Sadly, I have found discrepancies in the information provided. For instance, Judith E. Maged from New York, NY, was listed at her previous 102nd St. address, with a phone number stating she is 75 years old. However, I confirmed she passed away in early [redacted] at age 72. Similarly, Alan M. Kohn from New York, NY, was listed with his old address and phone number, and an age of 94; yet, he died in [redacted] at the age of 84. I kindly request a refund as I have discovered inaccuracies in your service, leading me to doubt your reliability. Thank you. - Jack N.

I need advice on severing the connection between my ex-husband, my daughter, and me due to an order of protection. Despite efforts, we keep receiving mail intended for him. I worry he may obtain our new addresses through social security ties or credit reports. Any suggestions to prevent this?

I attempted the opt-out process on White Pages by calling back and providing the code as instructed. However, when the verification call came through, I received an error message and was disconnected, preventing me from completing the opt-out. Unfortunately, I am unable to delete my listing directly from the White Pages website. I am dealing with issues related to stalking from my ex and his nephew, so it is crucial that my information is removed from the site. Please delete my listing from White Pages as soon as possible.

I attempted to opt-out on Whitepages by providing the code through a callback system, but encountered an error message that disconnected the call, preventing me from completing the process. Unfortunately, I am unable to remove my information directly from Whitepages.com. My details are as follows: Doreen L Seibert (previously known as Pape and Keneipp), residing at PO Box [redacted] in Wilmington, NC [redacted], and at [redacted] Knox Ave in West Seneca, NY [redacted]. My telephone number is [redacted].

I purchased an online White Pages account and am disappointed with my experience. The features of the app and website are not as I expected, as they do not provide all the details promised during the purchase. To access additional features and information, it seems I need to make more in-app purchases, contrary to what was stated during membership payment. Upon reviewing the terms of service, it appears they do not offer refunds despite advertising a money-back guarantee. I would like to request a refund, have my account closed, as I no longer wish to use the service. Thank you and have a good day.

I recently purchased an online White Pages account but I am dissatisfied with the service. The website and app features are not as comprehensive as I expected, and I had to make additional in-app purchases to access the information I thought was included in my original purchase. Even after these extra purchases, I still did not receive all the information I needed without being prompted to pay for more unlocks. The conflicting information between the money-back guarantee at the time of purchase and the no-refund policy in the terms of service is misleading and frustrating. I would like a refund for both the membership charge and the additional unlock charges. I also request that my account be closed and removed from any billing lists. Thank you.

I would like to cancel my subscription to White Pages after signing up for a free trial. Unfortunately, after making the payment for the trial, I was redirected to the main page without being able to set up my account login details. I never got the chance to utilize the free trial. I have sent an email to White Pages requesting the cancellation of my subscription and to cease attempting to withdraw payments from my bank account. Despite this, they have been ignoring my requests and keep trying to deduct payments daily for the past week. I am seeking guidance on how to proceed with canceling my subscription.

I attempted to delete my listing by completing the form on the opt-out site. Here is the response I received from Whitepages: Hello from Whitepages! We have received your request (# [redacted]) and understand that you are opting out. If you wish to remove your listing from Whitepages.com, you can do so by submitting your request through our Opt-Out Site. For a step-by-step guide on removing your listing, please visit: How do I edit or remove a personal listing? If you face any challenges in removing your listing or need assistance, please respond to this message, and our Customer Care Team will be ready to help. We answer emails in the order received, typically within 24 hours. Making multiple requests may cause delays in processing your initial request. Best regards, Whitepages Support www.whitepages.com

I recently found out the name and whereabouts of an individual who caused me trouble. After reaching out to a mutual contact in hopes of resolving the issue, it seems they became aware of my searches about her. This person has since been sharing my personal details and even accessing my medical records, leading me to contact the hospital. I have been receiving texts from unidentified senders with links to dating apps. Although I suspect this individual is behind it, her information is now hidden, making it hard for me to check her connections. Can my personal information be blocked to avoid further harassment? I have not misused her information and am being stalked and harassed. I hope she faces consequences for her recent actions. I am considering changing my number again to keep it private.

I need help with a background report I was printing. I had paid for it via PayPal, but lost the website before finishing. Despite being a "Premium Member" with an account and monthly fee through a bank withdrawal, White Pages is asking me to pay again for the full report. I contacted White Pages' support and was instructed to go to my Account Dashboard, but I can't find how to access it on the site. I've attempted various methods, like using the order ID, without success. The system keeps prompting me to make a duplicate payment to complete the printing process.

I accidentally selected the incorrect name for a Background Report, which resulted in a charge of $19.95 on my debit card. I would appreciate a refund for this error as I am still new to this account which I opened just 30 minutes ago. It would be helpful to have a two-button ACCEPTANCE option to prevent such mistakes in the future. I unintentionally clicked the submit button and couldn't halt the process. Thank you.

I need help deleting this URL and all the associated information. When trying to use the online process, it indicated I input the wrong code, even though I typed it in as displayed. As per the instructions, I am reaching out to customer service for assistance.

I recently subscribed to whitepages.com to conduct a background check. Unfortunately, after paying for the service, I encountered issues. Every time I clicked on the links to access the information, nothing showed up despite the payment being made. Although the platform indicated there was data available, I was unable to view any details. I only performed one search which yielded no results, leaving me dissatisfied. Therefore, I am requesting a refund for the service.

Hello, I kindly request the removal of my current address, contact information, and phone numbers from your website's public database. The safety of myself and my family is at risk, and I would greatly appreciate your swift action in deleting this sensitive information to ensure our security. Your prompt attention to this matter is crucial for our well-being, as involving legal measures is not a viable option due to the complexities involved. I trust that you will prioritize this request and carry it out promptly. Thank you for your understanding and assistance in this urgent matter. Wishing you a safe and happy holiday season. Thank you, Ted E. Poore.