White Pages Customer Service Issues

I encountered issues with WHITE PAGES THE APP in the past due to unclear billing practices. Recently, I attempted to purchase two background reports for $16.99 but did not receive the reports promptly. Upon contacting support, I was informed of a 48-hour wait for the response. A search for Novie Phillips in Seneca SC did not yield any results. When I tried to reorder, the price had changed to $14.99 for two reports. I faced difficulties providing my CVC number for the transaction. I am willing to resolve this matter promptly and can be reached at [redacted] or via email at [redacted]

I am Marilyn A Tucker and I reside at [redacted] Lanyard Dr. Apt [redacted], FT. Worth, TX [redacted]. I'm the first tenant in this new apartment building. However, my address is linked to another Marilyn A Tucker from Grand Prairie, TX [redacted]. This other individual cannot have two apartments at the same time. I wish to have my name removed from her relatives' list as I do not know her. On the list, my name is recorded as Marilyn Pearl Tucker, reflecting my maiden name from my license. I am 66 years old and value my privacy. Thank you very much.

I am Teresa Martinez, and my identity has been stolen. I discovered that Eric Martinez is claiming to own my phone number [redacted] by looking it up in the White Pages. He used my social security number to open a Sprint account in Glendale, California, without my consent. Eric Martinez is an identity thief, and I need assistance in correcting my information on the White Pages and making my phone number private. I have had this number for years. Thank you for your help. Teresa Martinez

I am requesting the records of my late mother, Cathy L. Leach, be sent to me. Additionally, please delete her information from your database. The same applies to my late father, Ronald R. Sparks, and his deceased parents, Cecil and Shirley Sparks. Their records should be deleted as well since they belong to me or other family members. I also want my own records removed from your system. I have not authorized you to gather information about me, and it infringes upon my privacy to have data collected without my explicit consent. My records are my own property and should not be traded. I recommend your legal team reach out to me by phone to settle these matters without involving the court. Please do not store the contact information provided below without my consent. Failure to comply will result in legal action. Derek W. Sparks [redacted] [redacted]

I tried to obtain a cell phone number by reactivating and paying for my account using my credit card. After payment, I was prompted to pay an additional $4.99 to access the cell phone number, which I believed would be included in my monthly membership. Disappointed by this, I wish to cancel my subscription immediately. My name is Julie Hunter, and I used a Visa card for payment on April 9 around 6:10 pm. I kindly request cancellation and a refund. It would be beneficial to have live customer service support for situations like this.

To Whom It May Concern, Upon searching for phone number [redacted], the results show it linked to various names inaccurately. Kindly rectify this issue as neither Donna Faye Goodwin, Verna Ann Roberts, nor Walter Lee Newton Sr. is associated with this number. The phone number [redacted] is registered in Bellevue under the business account name of Palm-Tours & Travel. Verify this information on our website palm-travel.com. Palm-Tours & Travel is also listed on the Better Business Bureau Profile Pacific Northwest. Please update the listing to reflect the correct information: Palm-Tours & Travel Registered in Bellevue, WA Phone: [redacted] Thank you for your assistance in resolving this matter promptly. For any further information, contact Palm-Tours & Travel at [redacted] or [redacted] Best Regards, Palm-Tours & Travel Management

My name is Todd R. Davey, and I am experiencing severe identity theft issues. I signed up for your $1 trial to find an old phone number ([redacted]) that has resurfaced in my accounts after almost 4 years, now listed under Todd M. Davey. Although this discrepancy will be addressed later, my main concern is the real identity theft problem I am facing. Sprint clarified that Todd M. Davey is not the cause. Due to my situation, I no longer have access to the email I used to sign up for your service. I did not wish to continue past the trial. Unfortunately, I lacked a device until now to cancel. Please refund the $19.99 charged today, as my financial situation is already strained due to ongoing theft. Kindly process the refund to my Paypal Mastercard. For any queries, reach me at [redacted], a number I have had for years and that you also possess. My current email is [redacted] Please confirm the refund or pose any inquiries. Thank you for your attention. -Todd

Hello, I am Gloria A. Cordova. I did not create the profile with my name and do not have access to a computer to remove it. The information I want removed includes a profile under Gloria A. Cordova II, aged in the 50's, with locations in Lakewood, Ca, Long Beach, Ca, Montebello, Colton Ca, and Menifee, Ca. The address mentioned, [redacted] Starlight Ln, Victorville Ca, is not mine. It also lists family member names like Gloria Parra Cordova, Amber Cordova, Gloria Gomez, and Miguel Gomez from Harbor City, Ca. My ex-mother-in-law, with the same name but different middle initials (P and X), resides in Harbor city, Ca, is in her 70s, and has family members named James H. Cordova Sr., James H. Cordova II, and Ray Anthony Cordova. Kindly remove my name, Gloria A. Cordova II, aged in the 50's, from the White Pages site as I lack the means to do so myself. Thank you.

My daughter, Maria Z., whose email is [redacted], was involved in a severe accident with an 18-wheeler truck in [redacted], leading to brain damage. Due to her injuries, she had to decline two significant scholarships for her opera talents. While she has made progress, she still struggles with making reasonable contractual agreements and memorizing terms and conditions. Her monthly bills with WP seem excessively high and unauthorized, causing concern. A friend who is an attorney, familiar with Maria, is alarmed by these unethical practices and we seek urgent clarification. In July alone, there were hundreds of dollars charged to my account without permission, which is unacceptable. Despite a promised $[redacted] credit, this falls short of what is owed to my account under Yvonne Susan Z. I am demanding a complete refund for the exorbitant daily charges imposed by your company on individuals with disabilities.

Hello, I am Robert L. Paganelli, residing at 13 Hampton Village Drive, Granby, CT. I recently checked my name in the White Pages and discovered a Criminal or Traffic incident associated with it. I want to clarify that I have never been arrested or charged with any offense. The information provided is misleading and suggests a criminal record that is inaccurate. Furthermore, the variations in the spelling of my name and the listing of unknown immediate family members are concerning. I am seeking clarification and prompt resolution regarding this matter. It's important to address this misunderstanding promptly. Looking forward to your swift response. Thank you, Robert L. Paganelli

I would like to report an issue with the information provided about Ralph G Wilson on 9-6-19. The search results stated he had no criminal record, which is inaccurate as he has multiple arrests, with the most recent one on 5-31-19. Additionally, his financial history was misrepresented as well. The phone number associated with him, [redacted], has never existed. My parents' number was [redacted] for over 40 years before being changed to [redacted] in [redacted]. I have personally pressed criminal charges against Ralph G Wilson. I was unable to reach customer service by phone to address this issue, and I hope to have my credit reinstated so I can search for accurate information on another individual. It is crucial for customers to be able to speak to a representative when facing issues like this. Thank you, Deborah W.

I am concerned about a mix-up in the listing of family members on your platform. It appears that my information and that of my deceased father are incorrectly associated with another individual, whom I have no relation to. This situation has caused distress as I have had previous legal issues with this person. I insist that this error be rectified promptly to safeguard my privacy and the well-being of my family members. The individuals listed are not connected to Tiffany Nicole Stevens. I have documented this request, considering the urgency of the matter. Your company's inclusion of inaccurate details is an intrusion on my privacy and must be corrected without delay.

Please correct the inaccurate information about me, Mary B. Powers of [redacted] Muth Road, Three Rivers, MI [redacted]. I have never resided in Florida. During my time as an elected county commissioner from 1[redacted], I abided by residency rules that required me to live in Kalamazoo County. It seems you have mistaken my details for Mary Blumio, also known as Mary Blumlo. She does not reside at my current address or any of the Michigan addresses linked to me. I kindly ask for assistance in removing my information from your website. Thank you. Mary Powers

I have been charged multiple times by White Pages, on November 29th for 5.39 each time and on October 29th for 5.99. I contacted them previously to request a stop to these charges, but they persist. I need these four charges refunded. My credit card company advised me to contact you directly. I have already reached out several times since October, yet the charges continue. In one instance, there were three withdrawals in a single day in November. I request that you cease these automatic withdrawals immediately and credit my account for the total amount deducted. Please refrain from any further automatic payments and ensure the refunds are applied promptly. If necessary, you can reach me at [redacted]. Your swift attention to this matter is appreciated.

I'm Rebecca Coulby and I urgently need help removing my contact information from white pages. I also need to remove my family members' information, including my mother Janet M. Coulby, my father W. Coulby Sr., and my brother W. E. Coulby. You can reach me at [redacted]. Thank you.

There are multiple inaccuracies in my listing that need to be corrected. My mobile phone number is not [redacted]. This number has never belonged to me. Additionally, there is mention of a landline with a number I am unfamiliar with, as I do not have a landline. The listing also includes new family members that do not exist; I am aware of only one person listed. Moreover, the address listed for me is completely unfamiliar - I have never lived at 3 Welsh Road, Essex Fells, NJ. I was promised last year that these errors would be rectified in the next update, but they are still present. I would prefer to have no information listed rather than incorrect information.

I have strong concerns about strangers having easy access to my personal details. Recently, a classmate with troubling behavior managed to find my address through Whitepages, which made me feel very unsafe. This individual could also uncover my middle name and potentially even my birthday if they had Premium access. The situation became even more alarming when they used this information to potentially access my school account. Furthermore, they were able to search for details about my parents, including phone numbers and past addresses. Although I removed my information from Whitepages, I later realized it was still available on Premium, which requires a monthly fee to delete. While I appreciate the platform's purpose of connecting people and aiding in job searches, the lack of immediate and complete information removal raises significant privacy and security issues. When a user opts to delete their information, it should be permanently removed without any additional cost.

Hello. My name is Jaime Coronado, and my billing address is [redacted] Denny Ave., North Hollywood, CA [redacted]. Yesterday, on Friday, January 21, [redacted], I accidentally purchased a subscription to Whitepages.com through the Apple store, resulting in a charge of $29.99 on my credit card. My order ID is MMKMKL6ZB8, and my email address on file is [redacted] I do not want or need this subscription, so I promptly unsubscribed. I kindly request a credit of $29.99 to my credit card. Thank you, Jaime Coronado.

I attempted to contact you regarding incorrect information about my co-worker on this listing: [redacted]. The mailing address listed is outdated as our storage facility has relocated to [redacted] NE Cornell Rd, Hillsboro, OR 97[redacted]. Under the former address [redacted] NW Cornell Rd, there was no Ste [redacted], as this area of businesses has been renamed. I trust that you will update the information once this correction is brought to your attention. While I do not have her exact mailing address, this is the most recent update. Good luck.

I have made three attempts to have my listing removed from your website without success. Despite following the instructions precisely each time, I only receive error messages. The name listed as Stephen James Mark-Ley is spelled incorrectly, and I want it taken down. The latest URL for my name is [redacted], but it has been changed from the original URL [redacted]. Please fix this issue promptly and remove my name from the website.