Whirlpool Customer Service Issues

I have already spoken to customer service, but I would like to officially lodge a complaint. The dryer with Model# WED5010LWO and Serial# MB[redacted], which I purchased in July [redacted], is unreliable. Despite multiple service calls and parts replacements over the past month, the dryer still does not function properly. It poses a fire hazard due to its failure to shut off, prompting me to inform my home insurance company. Regrettably, I will not be purchasing any Whirlpool products in the future. The inconvenience of repeatedly visiting the laundromat, taking time off work for technician appointments with vague two-hour windows, and the lack of resolution have been frustrating. I plan to share my negative experience with everyone I know.

I have encountered persistent issues with my Whirlpool front-loading washer bearing model number WFW92HEFW-0 and serial number C[redacted]9. The front display/button panel is faulty. Despite my prior attempts to secure a replacement panel by ordering it in [redacted], the process took an unexpected turn when Whirlpool inexplicably refunded my payment after a 4-month wait without delivering the part. Subsequently, they canceled the order without prior notification, necessitating my inquiry to learn about the cancellation. Fast forward to the present, two years later, the washer panel continues to malfunction. It exhibits erratic behavior such as self-shutdowns mid-cycle, unresponsive button presses, automatic shut-offs upon powering on, and displaying unmanageable settings. The malfunctioning started post-Texas freeze due to power surges, leading to its current unstable operational condition, despite being connected to a stabilizing line conditioner. I seek assistance in procuring a replacement front panel to rectify the washer's issues instead of investing in a new unit and risking further losses. Your prompt attention to this matter is greatly appreciated.

I purchased a Whirlpool washer and dryer from Lowe’s on April 7, [redacted]. Unfortunately, the washer got badly rusted after the first wash. I reached out to Lowe’s, and they advised me to contact Whirlpool. Despite my countless calls to Whirlpool customer service, no one answers the phone. Lowe’s has been unhelpful in resolving the issue. I am frustrated as I am unable to use the rusted washer and have resorted to going to the laundromat. I need assistance from Whirlpool regarding the rust issue. How can you help me resolve this?

I bought a Whirlpool range, and unfortunately, the dual element stopped working just after a year. I did a lot of research online before choosing Whirlpool for its good reputation. I opted not to purchase the extended warranty based on Whirlpool's high ratings. I kindly request a replacement for the dual element at no charge since Whirlpool is known for its quality products. As a senior citizen on a fixed income, expensive repairs are difficult for me to manage. I would appreciate your assistance with this matter.

I bought a dryer in April [redacted]. Unfortunately, it has not been working correctly since October [redacted]. Despite having purchased an extended warranty, I have had a service representative out three times to repair it. The necessary parts are currently on back order, causing quite a delay in fixing the brand new dryer, which I have only used for four months. I am also struggling to reach the customer service representative. Due to this frustrating experience, I have decided not to buy any more Whirlpool products.

We purchased a WRS555SIHZ06 fridge from Lowe’s on 11/15/22 after our old one broke down. Despite being from the scratch and dent section, we were assured the manufacturer warranty would apply. The fridge was delivered and installed on 11/23/22 but didn't work. It took 2 weeks to have a repairman inspect it and determine a condenser needed ordering, with a 3-week wait for the part. After contacting them last week, we were informed repairs wouldn't happen until the beginning of Feb. This delay has left my family, including young children, without a working fridge. Despite numerous attempts to reach customer support, including emails to the CEO, we have received no response. This situation is unacceptable, and we urgently need a resolution.

1. We purchased a new washer during the pandemic due to unavailability of parts for our Whirlpool washer. 2. We opted for a Maytag based on our repairman's recommendation for their reliability. 3. Bought the Maytag at Home Depot along with an extended warranty for accessibility to our preferred repairman. 4. First warranty issue required contacting Home Depot's warranty service, Assurion, which sent a distant repair person. 5. Despite multiple interactions with Assurion, the washer was not properly repaired. 6. Despite numerous calls, we are struggling to have our trusted local repairman, Mountain Appliance Services, approved by Assurion. 7. Mountain Appliance Services advised contacting Whirlpool for their servicing. 8. Requesting human assistance due to challenges navigating automated phone services. 9. Difficulty adding a phone number through automated system, seeking help for this issue. 10. Urgently requesting approval for our local repair company, Mountain Appliance Services, to fix our washer due to their reliability and proximity.

I purchased a refrigerator from the Srikantheshwar Showroom in Haveri Nagar, but unfortunately, it has been malfunctioning. The refrigerator is constantly running, causing it to consume a lot of electricity and getting colder than necessary. This continuous running cycle is leading to higher energy bills, around [redacted] rs per month. Despite reaching out for help, I have not received a satisfactory resolution or explanation. I am starting to doubt the quality of products from your company and would appreciate a replacement or solution for the faulty refrigerator. Thank you.

I purchased a refrigerator from the Srikantheshwar Showroom in Haveri Nagar, belonging to Danappanavar from KPTCL COLONY, Haveri. However, the refrigerator I bought seems to be malfunctioning. It is running continuously for 30 minutes every hour, leading to excessive cooling and higher electricity consumption. This has resulted in a monthly electricity cost increase of about [redacted] rupees. Despite my attempts to seek assistance, the issue remains unresolved, leaving me dissatisfied with the product quality. I am concerned about the reliability of your company's products and would appreciate a prompt resolution to this matter.

I am looking to file a complaint regarding the incorrect guidance and misdiagnosis made by the authorized technician for my Whirlpool refrigerator. During the initial diagnosis, the technician suggested replacing the compressor, claiming it was the main issue and would cost Rs7000-Rs8000 to fix. I ended up purchasing a new Whirlpool refrigerator based on this recommendation. However, after consulting another local technician, it was determined that the compressor was functioning properly and only required a minor repair costing Rs200-Rs250. The original refrigerator is now working well after the minor fix, leaving me with an unnecessary new purchase. I want to report the technician for the misleading information provided and seek compensation for the new refrigerator I purchased.

On October 31, [redacted], I purchased a Whirlpool refrigerator, model number WR555SIHZ06, serial number HRB[redacted]. Between December 25, [redacted], and January 1, [redacted], I reported that it had stopped working. Approximately two weeks later, Fields Appliance Service came out and stated that the compressor was locked up and ordered a new one. They returned on February 21, [redacted], and replaced the compressor. Unfortunately, it stopped working again this evening, March 11, [redacted]. I am extremely unsatisfied with the warranty service and would like a new refrigerator or a refund. If that's not possible, I request that it be repaired or replaced immediately rather than waiting for another two months. I am currently recovering from triple bypass heart surgery, so waiting for a new compressor is challenging since I can't drive or lift any weight.

I recently purchased a Whirlpool microwave oven last week. I have been struggling to reach a customer service representative as the numbers provided only lead to recorded messages without the option to speak to someone directly. The microwave model number is WMC 30309LS with the serial number [redacted]. Upon plugging it in, I noticed that the light on the display is excessively bright, causing discomfort to my eyes. Despite enjoying the oven, this issue needs a solution. I have read other customer reviews mentioning the same problem and would appreciate advice on how to dim the display. I am considering returning it if a remedy is not found. I originally bought it at Home Depot, where the service was good, but I am disappointed with the lack of support from Whirlpool. Any guidance on resolving this issue would be greatly appreciated. Thank you for your help.

I bought a Whirlpool washer and dryer on February 17, [redacted]. I have been experiencing ongoing issues with the washer. The repair company identified a recall on the balance mechanism related to clothes spinning unevenly, causing shaking, loud noises, and even movement during the spin cycle. After 4 months, the repair company has not received the replacement part to fix the washer despite my repeated inquiries. I am currently only able to wash very small loads to prevent the machine from becoming unbalanced. Despite my efforts, the washer still has issues, preventing me from washing larger items like blankets and curtains. This situation is causing me to use excess water, leading to a higher water bill due to the washer's faulty balance mechanism. I initially chose this product for its efficiency and cost-saving features on water bills. I respectfully request a replacement washer due to the persistent problems with the current one. Your assistance in resolving this matter would be greatly appreciated.

I have a Whirlpool AccuBake range, model GGP84503 or GGP84903 Type 38p. I've been trying to find a diagram or manual to locate the fuse needed to fix my oven after running a self-clean cycle. I've disassembled the unit but can't find the fuse. There is a button in the upper right corner of the oven, but it doesn't seem to have any wiring connected from the rear. Any help would be appreciated. The range was a gift from my son-in-law, Jason Collison from Windsor, Ontario, and I believe it was purchased at The Brick in Windsor. Thank you. - John N. Phone number: [redacted]

I received a missed call message and I am returning for assistance as suggested. I am having trouble locating the thermal fuse in my range, which is also preventing the self-cleaning feature from working. Even though I have a replacement thermal fuse ready, I cannot find the defective one. The model number PPG94503 and serial number IMJ[redacted] do not appear in your database. I would appreciate it if you could provide me with the schematic drawing and any other necessary information.

I need to report an issue with the refrigerator I bought from your company two months ago. The thermostat seems to be faulty, causing the refrigerator to not cool properly and affecting my food storage. I've tried adjusting the settings and unplugging it, but the issue persists. It's disappointing to face this problem so soon after the purchase. I would appreciate it if you could send a technician to diagnose and fix the problem under warranty. I hope this can be resolved without extra cost. Please advise on the necessary steps to address this issue. I await your response. Thank you for your prompt assistance. Best regards, M.S. [redacted] COIMBATORE- [redacted]

I am having trouble with my Maytag washer that is less than three years old. Last week, a technician, under the extended warranty from Lowes, fixed one issue and flagged another that should be covered by the manufacturer's warranty. However, yesterday, a new technician visited and quoted $[redacted].75 for repair, including a $95 diagnostic fee. My machine is still within the extended warranty period, and the cost seems excessive. I would appreciate the opportunity to discuss this matter further and hopefully reach a mutually agreeable solution.

I have been attempting to track down my missing order for hours on the phone. Home Depot and Whirlpool are both pointing fingers at each other, leaving me with no information about my stove delivery. I was expecting the stove on June 9th, but it never arrived. I've been calling daily, and today I had to take half a day off work to handle this ongoing problem with no resolution in sight. Not having a stove for three weeks has been costly and inconvenient as I'm forced to eat out due to the situation. The customer service experience has been extremely unprofessional and frustrating, with representatives unable to provide any helpful answers, leaving me on hold for hours. This level of service is unacceptable, especially coming from such reputable companies as Whirlpool and Home Depot. My order number is H0[redacted]77 and I am eagerly awaiting a prompt resolution and compensation for the inconvenience caused.

Dear Customer Service Officer at Whirlpool, I would like to bring to your attention the complaint I raised on 22 June [redacted] regarding the switch malfunction in my fridge. While the complaint was registered, I am disappointed that the company has not adhered to the agreed-upon time frame and procedures outlined in the contract. This lack of follow-through has caused me inconvenience, and I kindly request your prompt attention to this matter. Please provide me with updated information regarding the resolution of this issue at your earliest convenience. Thank you, Kamlesh Kelwa

I encountered an issue with my dryer where it displayed a "check lint" message despite cleaning all the lint and checking for loose connections. The belt appears intact, but I heard a sound of screws initially during operation before everything stopped. I've ensured there is [redacted] volts from the wall, and the timer functions correctly, ending the cycle as normal. I am wondering if there is a way to reset the "check lint" message or if there is a sensor that may be causing the dryer to stop spinning. Any assistance would be greatly appreciated. Thank you, Clay.