WhatsApp Customer Service Issues

Good evening, my name is Emilio, and I use WhatsApp with the number +1 [redacted]. Approximately one month ago, I was added to an inappropriate group chat labeled as an "Evangelic Group." Despite numerous attempts to leave, my number was banned from WhatsApp due to this group. I have since thoroughly read WhatsApp's terms of service and now understand them. I take full responsibility for my actions and genuinely apologize for any inconvenience caused. I assure you that I will not engage in such behavior again. As a loyal WhatsApp user since [redacted], I value the platform greatly. I kindly request your assistance in lifting the ban from my number +1 [redacted]. I am committed to adhering to WhatsApp's guidelines moving forward. I sincerely apologize for the situation and promise to uphold the terms of service in the future. I humbly ask for your support in restoring my access. Thank you for considering my request. Have a pleasant day.

Hello, I am reaching out for assistance with my Samsung 7 Edge Android phone. Upon waking up today, I noticed that the messages I had been trying to send were not going through. To troubleshoot the issue, I have already taken the following steps: - Restarted the phone - Cleaned the device - Uninstalled and reinstalled the messaging app - Reset my internet connection, even though my Wi-Fi was working fine - Attempted to use WhatsApp web, but encountered the same internet connectivity error - Tried using data, but saw no change until now - Finally, I tested with Messenger for a successful call while still streaming a movie. The concern is that the last available backup on my phone is dated 13/03, which is a month earlier than expected. I never received a notification to back up my data and assumed it was done automatically. Is there a way to retrieve the data from this past month? I am eager for your assistance. Thank you, Sandrine

My cell phone carrier, Verizon, is charging me for an international call I made on WhatsApp, claiming that WhatsApp changed its policy and now charges for international calls. I contested this with a representative stating that WhatsApp calls have always been free. I need confirmation from you to send to Verizon, as I have used WhatsApp for years without any charges for long-distance calls. I am disputing these unfair charges, as I feel they are losing business to WhatsApp. Kindly provide me with the necessary information to share with Verizon Wireless before I consider cancelling my services.

I greatly appreciate your support and assistance. I received a message stating that my registration has been reset, but my issue remains the same as before, as shown in the attached picture. The problem I'm facing is that my SIM card can receive phone calls but not SMS messages. In the picture, you can see that the only option available is to receive a password via SMS, without the possibility of receiving it through a phone call. When I try this option, I do not receive the password, leading to me being blocked for several hours. I need to receive the password via phone call and not SMS. If possible, please call me for a minute to discuss my problem in detail. Your prompt assistance would be greatly appreciated. Thank you!

Hello, My husband and I tried contacting friends in Brazil via phone, but we lost their number due to water damage to my husband's phone. Can you provide us with the Brazil phone number from our recent call? Our phone number is [redacted] (GA, USA), and our email address is [redacted] The account is under the name Darren Bragg with the email [redacted] We were using an iPhone7, and unfortunately, we don't have the account number anymore due to the phone damage. Please send the number to [redacted] as we can't access the other email account. Thank you.

Hello dear WhatsApp team, I am sharing original and useful messages, not spam, from my own WhatsApp number. I have lost many important messages, causing a big setback for me. I rely on WhatsApp for my business, but it's not working. Please re-allow me to use this number as it is crucial for me; otherwise, I will face significant losses. I trust that you will understand my situation and reactivate my number for use. My banned WhatsApp number is [redacted].

Hello WhatsApp team, I would like to apologize if I have unknowingly violated your policies. My WhatsApp number, +[redacted]03, is essential to me as it connects me with friends, family, and important contacts. Please consider unbanning my number as I assure you that I will adhere to the terms and policies moving forward. Thank you for your understanding.

I recently got a new Samsung S8 handset and backed up my WhatsApp chats to Google Drive. However, I have three Gmail accounts and am unsure which one the backup is on. While everything else transferred successfully via USB, I couldn't restore my WhatsApp data on the new phone from the Play Store, leading to verification requests on both phones. After speaking with Google Drive, we identified the correct email address for the backup, but the verification issue persists. All I need is to access my WhatsApp data as it contains important information. I would appreciate speaking with someone over the phone for assistance, much like my experience with Google Drive support. Thank you.

I have been attempting to contact WhatsApp about an account that was created using part of my name, which I did not set up. I already have a WhatsApp account under the name "sheena miranda" with only one linked mobile number. The account "Sheena Glyndwr" is not mine and seems to be a fake account causing confusion. I have asked WhatsApp to verify that this account does not belong to me as I suspect it is being used wrongly to frame me. I feel lost in resolving this, as WhatsApp responses appear automated, and I doubt they are addressing my concerns genuinely. I would appreciate assistance from someone in gethuman to address and help with this situation.

Hello WhatsApp Team, If you believe I violated your policy, I apologize sincerely for any mistakes. Please consider unbanning my WhatsApp number, +[redacted][redacted], as it is used by many friends, family, and important contacts. I ask for a second chance as I promise not to violate the terms or policies again. Hello WhatsApp Team, If you believe I violated your policy, I sincerely apologize for any mistakes. Please consider unbanning my WhatsApp number, +[redacted][redacted], as it is my primary number for communication with friends, family, and essential contacts. I request another opportunity to adhere to your terms and policies correctly.

Please consider unbanning my WhatsApp number. I am committed to following all the rules and regulations set by WhatsApp. The banned phone number is +[redacted]94. I have thoroughly reviewed and understand the terms and conditions of WhatsApp. I assure you that I will not engage in any prohibited activities in the future that led to the ban. This number is my personal and legitimate contact, and it is essential to me. Kindly grant me the opportunity to rectify my behavior and regain access to WhatsApp. Your consideration in unbanning my number is sincerely appreciated. Sincerely, Azhar K. +[redacted]94

Hello, I am reaching out to request a review of my WhatsApp ban. My number +[redacted]6 was banned on April 17, [redacted], for sending messages to unlisted contacts. I believe my colleague misused my phone to send business-related messages without my knowledge. Due to workplace restrictions, I was unaware of the situation until the ban occurred. I am eager to regain access to my account as it holds valuable files, photos, and contacts. I assure you that I will adhere to WhatsApp's Terms of Service diligently in the future. I have previously contacted support.whatsapp.com multiple times to address this issue, but I have not received a response yet. I am hopeful for your prompt assistance in this matter. If immediate unbanning is not possible, please notify me of the expected timeline via email. Thank you for your attention. Sincerely, Ang

Hello, I'm Edalio. I work in Myanmar and had my Samsung Galaxy S8 phone with WhatsApp installed. Even after deactivating my US mobile number, WhatsApp was still functional in Myanmar until my phone overheated and exploded. I purchased a Samsung A50 as a replacement. My family reactivated my US mobile so I could reinstall WhatsApp on the new phone. I received the authentication PIN from my sister, successfully downloaded the app, but now my contacts are not linked to my account. I also forgot which Google account is synced with my WhatsApp. I appreciate any assistance you can provide in resolving this issue. Thank you.

My WhatsApp is not opening. Yesterday, I changed my SIM card but kept the same number. Unknowingly, my SMS service was deactivated during this time. I attempted to call for the verification code repeatedly on WhatsApp and mistakenly entered the wrong code. After many unsuccessful attempts, WhatsApp prompted me to use SMS for the code. Since my SMS service was inactive without my knowledge, I did not receive the code. Today, my SMS has been reactivated at 3:18. Yesterday, I waited 6 hours for the code, and today, I am faced with a 16-hour wait. Please assist me in resolving this issue so I can regain access to my WhatsApp sooner than in 16 hours.

Hello, I recently discovered that my phone number has been banned. I sent messages to contacts in my phone book informing them about an event. I am unsure if some of them reported it as spam, leading to the ban. I realize now that messaging contacts via WhatsApp is a violation of the regulations, which I misunderstood. I have read the terms and conditions again and assure you that I will not repeat this mistake. I am genuinely sorry for my error and sincerely request a second chance. I have spoken to the individuals who complained, and the issue is resolved on their end. I hope you can reconsider the ban. Thank you for your attention to this matter. Best regards

Hello Whatsapp team, I acknowledge that there may have been a violation of your policies from my end, and for that, I genuinely apologize. It seems there was a misunderstanding, and I take full responsibility. I kindly request the unbanning of my Whatsapp number +91 [redacted]. This number has been my sole means of communication for nearly a decade, connecting me with both my business contacts and loved ones. I suspect the inadvertent joining of random groups may have led to this issue as I couldn't attend to it promptly. I assure you that it was not intentional, and I am committed to ensuring it does not recur. I sincerely apologize for any oversight on my part and respectfully ask for your reconsideration to lift the ban on my account. I value this number significantly. I promise to adhere to all policies diligently moving forward. Thank you for your understanding.

Dear Sirs, I am extremely disappointed that my Whatsapp account was deactivated without any warning. I have used the service appropriately without any spam or inappropriate messages. Please review my case and escalate it to the Top Management for resolution. My phone number is [redacted][redacted].

Hello Team, I want to inform you that my WhatsApp account has been hacked. I have alerted all my friends and family to block my account and report it to WhatsApp admin. Unfortunately, I am unable to recover my account. When I contacted a Facebook Messenger support team member, I was informed that my account was blocked due to religious hate comments. I want to clarify that I have never engaged in any discussions related to religious matters. I seek your assistance in recovering my WhatsApp account as soon as possible. My phone number is +[redacted]03, and I am using an Android Samsung Note 3. Your prompt help is greatly appreciated. Thank you, Abdulrahman Aldoori

I believe I have unintentionally violated the rules by joining groups through links from the internet. Please assist me in unbanning my number. This number is crucial as it is connected to many close friends, family, and my coaching classes for schedules. My main number is [redacted]. I sincerely apologize for mistakenly breaking the rules. I assure you that this will not happen again in the future. I am feeling scared and upset by its ban. Kindly unban it at your earliest convenience.

I used to have a WhatsApp account linked to phone number x, but it was deactivated years ago. After getting a new phone, I had to verify a new number to use the app. I've been using this new account for 20 days. Recently, I managed to restore my old chats to my new phone and account. However, in doing so, I seem to have lost the chats from the last 20 days. Messages from April 9 to 29, [redacted], are missing. I received a message from someone dated 9th April [redacted], followed by messages from today. I'd like to find a way to retrieve both sets of chats - the older ones and the recent ones, even if they appear separately.