WestJet Customer Service Issues

My sister booked a flight for my mother to visit me back in July, but due to my mother falling ill, the flight had to be canceled. We were issued a flight credit that we are now looking to use for my monthly trips from Vancouver to Edmonton. However, my sister and mother do not have WestJet IDs, only I do. My ID number is [redacted] [redacted] [redacted]. I would appreciate any assistance in applying this credit to book flights for my upcoming trip on February 13 (flight [redacted]) and return on February 20 (flight [redacted]) with the 10% off offer. Thank you.

Yesterday, my luggage got misplaced by WestJet, and I was disappointed by their lack of immediate action. They presented me with two choices: Option 1: Claim a $[redacted] credit by going to the airport to retrieve my luggage. Option 2: Have the luggage delivered to my accommodation in place of the $[redacted] credit. Since I do not anticipate using WestJet in the near future, I am not interested in these options. I have a couple of queries: 1. Is it possible to receive $[redacted] in cash instead of a credit? 2. My flight was from YZF to LGA. If cash is not an option, can I receive a $[redacted] discount on a future booking using the credit?

On May 14, [redacted], at 10:47 AM, Patti wrote: Welcome. You are number 5 in line. A specialist will be with you shortly. Joyce has joined the chat session. Joyce: Hi there Manuel :) Welcome to Air Miles Live Chat. Joyce: How are you doing today? MANUELP: Good day On February 9, [redacted], my husband's father Manuel Pereira booked tickets for us using his Air Miles. We had major issues with WestJet as the two tickets we bought through Air Miles were not used. WestJet did not respond to Air Miles, and despite my deafness, they were unhelpful and disrespectful during the ordeal. Due to a winter storm, we arrived less than 5 minutes late for check-in, missing our flight for a medical appointment that took me over a year to schedule. WestJet offered a credit, but insisted I contact Air Miles to reissue the tickets. They refused to assist me due to my deafness and lack of cooperation. After my husband called Air Miles, they assured the tickets would be kept as credit for future use. Now, we need to rebook the tickets for a medical appointment on June 10th. The original ticket reference number is 2Q5FTRW NRXBET with ticket holders Patti Pereira and Kermisha Pereira.

I am following up on a recent issue I reported regarding my rewards ID, [redacted]86. On August 7th, I called to cancel my return flight from Barbados to Toronto and rebooked from New York to Toronto. The agent was supposed to use my credit from the cancelled flight, but that did not happen. I am requesting a refund of $[redacted] for the New York to Toronto flight, as I only authorized a charge of $25, with the remaining $[redacted] to come from my credit. It has been frustrating trying to reach the call center without success, and I have also sent a message with no response. I came back home early due to a flooded basement, so fixing this issue promptly would be greatly appreciated as I am already dealing with enough stress.

I’m Jeffrey Ward. I departed from Saskatoon at 7:00pm for Winnipeg and accidentally left my carry-on in the seating area. I reached out to lost and found at Saskatoon airport, who located it and transferred it to WestJet baggage services. Connie at WestJet baggage services informed me she couldn't arrange for it to be on tonight's flight to Winnipeg. I've also contacted WestJet cargo, who are attempting to coordinate with Saskatoon personnel to have it sent on the same flight, but I'm still awaiting their response. It’s crucial I retrieve it tonight, and I am somewhat frustrated as I believe WestJet could be more accommodating and empathetic.

For the past two hours, I have been in Canada with my daughter at the Westjet counter, trying to resolve a baggage issue. Unfortunately, we encountered a very rude Westjet manager. The gate has closed, causing my daughter and 4-month-old grandson to miss their flight back home. We had to involve our travel agent to contact Westjet for assistance. If the manager in Trinidad had listened, none of this stress would have occurred. We attempted to pay for the baggage online, but the system kept indicating there was no charge for the two suitcases. Despite our efforts, the manager refused to address the problem or even pick up a phone to find a solution. Instead, she left abruptly without resolving the issue. Now, staying in Trinidad longer will be expensive. It's crucial for Westjet to get my family home promptly and ensure their service personnel are adequately trained in etiquette and customer service. The manager appeared to lack the capability to troubleshoot the problem and showed no determination to assist this traveling mother promptly and effectively. This issue must be resolved before the flight departs.

After completing your survey, I wanted to address an issue from my recent WESTJET flight. In the survey, I highlighted my concern about the discrepancy in checked baggage fees. When I initially booked the flight, I agreed to pay $25 for a single checked bag under 50 pounds. However, upon checking in on October 31st, I was charged $30 instead. This inconsistency is concerning. Even your website mentions that bookings made before specific dates have different fee structures. I felt it was important to bring this to your attention for further clarification.

I required assistance in retrieving my carry-on from the overhead compartment upon landing from Abbotsford, B.C. to Calgary, Ab. Despite my best efforts, I couldn't reach it due to my height. The flight attendant I approached was unhelpful, mentioning her pregnancy and suggesting I ask the pilot for help. She made me feel like a burden, but luckily another attendant stepped in. The initial attendant then advised me to check my bag next time, which was a first for me with West Jet. This experience left me feeling mistreated and singled out for being short, which has never happened to me before. At 65 years old, I managed my carry-on through the terminal and onto the plane, but struggled at the end of the journey. I would appreciate it if someone could address the flight attendant's behavior and remind her of courteous and unbiased customer service practices. Flight WS176 on November 14 from Abbotsford, B.C. to Calgary, Ab., boarding at 12:20pm, seat 15C. Hoping for a response. Thank you.

Hello, I am another discontent traveler. I purchased my ticket on July 23, [redacted], before the initial checked bag fee increase. My flight was on October 12th from Toronto to POS. Initially, I paid $25 for my checked bag. However, upon departure from POS on November 2nd, your representatives demanded $30 USD instead of the $25 I was charged originally, stating that WestJet would reimburse me. I paid $30 plus taxes as requested. Upon reviewing my Visa statement, I observed a charge of $40.34 with a credit of $8.27. Could you please provide a detailed explanation for this transaction? I paid for my ticket and bag fees in Canadian dollars, so the addition of USD has left me confused. I kindly request your prompt response to clarify this matter. Thank you. Best regards, D.R.

I recently made a reservation for a flight from Las Vegas to Regina departing on November 20 and returning on the 23 with itinerary number #[redacted][redacted]. The total cost for the flight was $[redacted].53 US. I booked this trip to attend my grandson's funeral but was unable to secure any discounted rates. Despite being informed that it was an elite ticket, my seating arrangement was at the back of the plane for most of the journey, with only on the return from Regina to Calgary did I have a front seat. An agent mentioned in Regina mentioned a possible refund considering this issue. However, I have not received any updates so far. I would appreciate it if you could confirm if this matter has been escalated to customer service and provide any updates or resolutions if available. Sincerely, Diane K.

Hello, I recently flew from Calabar, Nigeria to Toronto using Air Peace Airlines for the domestic flight and Ethiopian Airlines from Abuja. My luggage was handled well and arrived in good condition. However, when I traveled to Kelowna on December 24th, my suitcase was damaged upon collection. I had booked through Expedia and stayed at the Holiday Inn Express Suites. I reported the issue to the hotel customer desk, and they mentioned contacting you regarding similar complaints from other customers. As a foreigner, I am unsure of the procedure to address this matter. Mary Matovu, Seat Number 6F, on December 24th, [redacted].

During my trip to Holguin, Cuba on October 29, [redacted], I encountered an issue with my baggage. Unfortunately, my largest piece of luggage, along with 58 others, was left behind at the Toronto airport. It seems there was insufficient space in the checked baggage compartment. The captain of flight [redacted] mentioned that the baggage crew was struggling to load all bags but didn't explicitly state that some would be left behind. Upon my arrival in Holguin, I expected to retrieve my luggage but discovered it was still in Toronto. Despite facing challenges at the Holguin airport with limited assistance and delayed communication, my luggage only reached me a week later. The ordeal disrupted the first 10 days of my vacation, prompting numerous calls and messages that resulted in unexpected expenses. I feel let down by WestJet's handling of the situation and hope for fair compensation. Thank you for your attention. Sincerely, Larry R. (Flight Confirmation #IDJNPR) ([redacted] GetHuman Conf Code)

On December 20th, my son was on WestJet Flight [redacted] from Vancouver to Prince George BC. The flight was supposed to arrive at 2:50 pm but got delayed multiple times. After waiting at the airport, we were initially told the flight was headed to Prince George, but it ended up landing in Kelowna. Despite this, passengers on the flight messaged that they were back in Vancouver, causing confusion. Later, we were informed that they had to return due to a deicing issue, not because they landed in Kelowna as previously stated. As a result, my son had to spend the night in Vancouver, with WestJet advising that they wouldn't cover the hotel expenses. I believe that if the delay was due to a plane malfunction, WestJet should have covered the accommodations. The whole situation was frustrating due to the lack of clear communication from WestJet. I would appreciate clarification on this matter. Sincerely, Manuela S.

My flight from Cuba was delayed due to deicing in Toronto. Upon arrival, I was informed via email that I had to stay overnight as I couldn't catch my connecting flight to Lethbridge. I tried to resolve this at the desk in Toronto, requesting a flight to Calgary, but the staff seemed preoccupied with baggage handling. Despite stressing the urgency of my situation for a 10 am meeting, I felt the staff didn't put in much effort to assist me in finding a connecting flight. Although upgraded to a seat with complimentary food, it didn't compensate for the inconvenience. In Calgary, I couldn't check my bags until 5 am, forced to wait overnight with no offered amenities. Subsequent delays were initially attributed to weather but later discovered to be mechanical. The lack of concern and communication throughout this experience left me 12 hours late to my destination and extremely dissatisfied, considering it was my first negative encounter after five positive trips with WestJet. This disappointing journey has left me unsure about future travels with your airline.

Reservation code: JMALHP We are concerned about the weather in Calgary and Abbotsford, which might impact our travel plans. We are willing to extend our stay in Manzanillo if necessary to avoid any disruptions. Our friends had a similar experience and had trouble getting to their destination due to unexpected weather. We could face difficulties reaching Langley if Abbotsford is affected. Please advise if adjusting our flight dates is an option to ensure a smooth journey home. Thank you, Joseph and Shawneen Email: aljnemeth@gmail .com

I am concerned about the weather affecting my upcoming flight with reservation code *JMALHP*. I have heard of others getting stuck due to weather conditions, and I want to avoid any potential disruptions. If possible, I am willing to extend my stay in Manzanillo until the weather clears to prevent any travel issues. My friends were recently stranded in Calgary and had trouble reaching their destination, and I want to ensure I have a smooth journey to Langley, BC. Please advise if delaying my flight would be a viable option to avoid any inconvenience. Thank you, Joseph A Nemeth & Shawneen L Hartmann. You can reach me at [redacted]

I purchased four tickets for a flight from Saskatoon to Toronto on July 4th to 9th, with tickets for my wife and myself costing $[redacted].26 each, and tickets for our son and daughter-in-law costing $[redacted].06 each. Unfortunately, our daughter-in-law, who is pregnant with twins, has been advised by doctors not to fly due to complications. The tickets for our son and daughter-in-law are non-refundable, but due to the medical situation, I am requesting a refund or possibly transferring their tickets to us. The ticket numbers are [redacted][redacted] to [redacted], purchased on Dec 18th through Lobstik Travel in Prince Albert, Saskatchewan. Thank you for your understanding. - Randy Z.

I had a booking with Delta from Myrtle Beach to Toronto via Atlanta and then a connecting flight with Westjet to Halifax on March 2nd. Even though I arrived at Myrtle Beach airport almost 2 hours early, I faced issues when my Toronto flight got canceled. The Westjet counter staff were unable to assist me promptly as they claimed Westjet had not completed my rescheduled Halifax flight. This caused a lot of stress, and almost led me to miss my flight. Upon reaching Toronto, the Westjet agent encountered a similar problem but managed to resolve it after contacting someone. Overall, the customer service experience was disappointing. If possible, I would like a callback to address this matter. My contact numbers are [redacted] or [redacted].

I have a booking for June 18 for me and my wife, but I would like to change the flights to June 11 or 12. Our flight is WS [redacted] with reservation code RUTOEY for me, Jozef P Mullenders, and for my wife, Veronique Nyirandegeya, with reservation code EWLEJZ. The return departure dates will remain the same for both of us. Since this is for a graduation party that has changed, and being pensioners, we kindly request not to be charged extra. Best regards, Veronique and Jeff.

I typically choose Air Canada for my flights, but I decided to give WestJet a try, a decision I now regret. I flew out of Fort St. John, BC, with a fish as an unusual pet. Upon arriving in Calgary and boarding my connecting flight to Toronto, I was abruptly asked to leave due to the fish. Now, I am being rerouted on an Air Canada flight, reaching my destination the following day at 11:30 AM instead of the original 6:30 PM. WestJet did not inform me of any issues regarding the fish. I proposed that WestJet cover the cost of a first-class ticket on the only available flights to get me to my destination promptly, but my request was declined. The lack of transparency and the company's refusal to assist in resolving the situation they created is disappointing. The customer service was satisfactory until the point of denial for compensation for the inconvenience caused by this misunderstanding.