Wells Fargo Customer Service Issues

I have a younger sibling who mainly uses my Xbox One, and I recently discovered that my account was hacked a few months back. Despite my efforts to regain access and request multiple refunds from Microsoft, they do not seem to understand that I did not authorize those purchases. I have identified two items bought on my card without my consent, thanks to my brother's usage of the account. Due to my busy work schedule, he plays on it more often than I do. I have taken steps like removing my card, changing my password, and adding an alternative email to prevent future hacks. I am reaching out to Wells Fargo for assistance in refunding these two unauthorized purchases.

During a chat, I discussed the issues my elderly mother, L.H., has had with her account with your company for almost 30 years. Since last year, we've faced troubles due to a connection with an employee's husband. We suspect her account was deliberately affected by this individual. Despite her excellent payment history, her account was closed, and attempts to make payments were redirected to an old account. The bank owed her $75 for their mistake. Now, she's receiving aggressive letters demanding payment for a supposed debt. I insist that her account be restored to good standing, the owed amount be credited back, and the situation be rectified. I've already reported this to the Better Business Bureau and intend to involve federal authorities if necessary. I believe the former employee is involved in this issue, and I demand a thorough investigation into her actions.

May 6, [redacted] Nabbe F. Block 10, Lot 3, Villa Maria Nagpayong, Pinagbuhatan, Pasig City, Metro Manila, Philippines, [redacted] To whom it may concern, Greetings of Peace! I am Nabbe F., an incoming college student at the Polytechnic University of the Philippines, studying Bachelor of Science in Advertising and Public Relations starting on June 17, [redacted]. I have been selected to participate in the Asia Youth International MUN, a gathering of youth delegates to address global issues, representing the Philippines. The event will be held at Putrajaya International Convention Centre, Malaysia from August 25 to August 28, [redacted]. AYIMUN focuses on the "Human Security Agenda in the Globalized World". To cover costs like airfare, visa, accommodation, and program fees totaling P41,[redacted] ([redacted] USD), I am seeking sponsorship. Your support will allow me to represent my country and address global issues effectively. I kindly request your positive response by May 30, [redacted], as my family cannot afford the expenses. Attached are the AYIMUN Proposal and Letter of Acceptance. Thank you and God bless. Sincerely, Nabbe F. AYIMUN Delegate

I received a letter from the California Treasurer, Betty Yee's office, regarding unclaimed mortgage overpayment from [redacted] through Wells Fargo. I misplaced the paper with the reference number for the unclaimed property overpayment of slightly over $[redacted]. I am a disabled senior citizen working part-time to pay my Wells Fargo mortgage. I am eager to claim the owed money and can provide necessary details such as my Social Security number and mortgage information. Please leave a message so I can return your call after my work hours. You can reach me at [redacted] or via email at thawsoutside@ gmail.com. Kindly provide guidance on how I can retrieve my rightful reimbursement. Thank you, Terrell L Hawes.

I had difficulty during my last call and it got disconnected while waiting for assistance after an hour. Recently, I received a letter from the CA Treasurer's Office (Betty Yee) stating that Wells Fargo owes me $[redacted] from my previous mortgage on Glen Eagles Drive in Santa Maria, CA. The letter advised contacting Wells Fargo promptly to avoid the funds reverting to the state treasury. As a disabled senior citizen, I rely on this money urgently. I work part-time to pay off my mobile home mortgage, which includes land costs increasing with property taxes. Please respond promptly as my call was disconnected earlier, and I was unable to get assistance after waiting for GetHuman. Thank you. - Terrell L. Hawes

Regarding reference number [redacted] for the money owed on my account, I have been receiving multiple form letters with varying amounts requested that keep changing with my financial institution, Suffolk Federal Credit Union. The letters are from Amy Wachter, Senior Vice President of Wells Fargo Home Lending. I have also received retaliatory threats from individuals assigned to handle the matter and have not had my calls returned by the Auditor's Office in Berkeley County, S.C.

My spouse and I purchased a vehicle with a listed secured party on the title. The company on the lien is WFS Financial Inc, later acquired by Wachovia Bank, now Wells Fargo Bank. Michigan Secretary of State requires proof of lien release for a new title. I need Wells Fargo Bank to release the lien as they inherited it. The lien, started on 10-03-[redacted] for Telisa Maria R. at 34 Wyndtree Dr Springfield MI [redacted], is for a [redacted] Dodge Caliber 4 door. I attempted to contact customer service but got disconnected during a delay and no call back ensued.

I am a retired executive from Andhra Bank in Mumbai. During my tenure, I used to receive my daily account statements. However, since my retirement on 31.12.[redacted], I have repeatedly requested to stop sending statements to my email, [redacted] Despite numerous reminders, the issue persists. I believe it is crucial to avoid sending account statements to individuals no longer associated with the account. The account holder's name is Andhra Bank, and the last four digits are xxxxxxxxx8108. Kindly deactivate the email address [redacted] as requested promptly. If this matter is not resolved, I will escalate it to the Reserve Bank of India and other relevant authorities. Best regards, Akshay Misra Retd. Deputy General Manager Andhra Bank

I recently received a bank transfer as a gift that mistakenly went into my savings instead of checking account. Upon transferring the money to my checking, I was hit with a surprise overdraft fee on my savings. Though I rarely use that account, I had to cover the charge from my checking. Unfortunately, the next day, another $35 overdraft fee appeared in my savings account. This situation is frustrating, especially since my phone isn’t working. Please contact me via email at [redacted] as I seek clarification and resolution regarding the overdraft fees in my account, including the one I already paid.

I want to express my gratitude to Lucia Auguste at your Douglasville, Georgia branch. I have a disability that affects my speech and have been a user of your online banking service for years. While I have made mistakes, the support from your online banking department over the phone has been helpful. Recently, when my husband called to address an issue, the first person we spoke to was understanding, but the second one seemed to struggle to grasp the problem. We visited the Douglasville branch where Lucia and another staff member assisted in contacting the online banking department, hopefully resolving our issue linked to claim #[redacted]9. We appreciate their patience and assistance. Though we didn't get the names of all the helpful individuals, I asked for Lucia's card. It's crucial to acknowledge those who provide good service, as it can make a difference. Please convey our thanks to Lucia and the online banking representative for their efforts. Sincerely, Charles & Denise Daniels.

I ordered a Luminess airbrush kit, but it never arrived. I later purchased additional makeup in anticipation of receiving the kit. Despite this, the kit never arrived, and Luminess has been deducting payments from my account. Their customer service informed me that it has been too long since the original order to issue a refund. A total of $[redacted].38 has been withdrawn from my account. I am willing to forego the $50.80 for the initial kit and the $29.60 for the additional makeup. I had to request a new card due to previous fraudulent charges, indicating that Luminess may have accessed my new card details to make the recent payments. Despite my request for a refund, Luminess has declined. I plan to report this to the BBB.

I am reaching out to the claims department urgently to assist me in recovering $[redacted].78 from Luminess Air. Due to personal issues, I was delayed in contacting Wells Fargo regarding the unauthorized charges of $[redacted].38 by Luminess Air. Although I did receive some additional makeup, valuing $29.60, I never received the main item I was charged for. Following the initial transaction, I had my card replaced, prompting Luminess Air to request and update my new card details. Despite my efforts to resolve this with Clarissa, a Luminess Air representative, I was not able to escalate the matter to a supervisor as she promised. Your immediate attention to this matter is greatly appreciated, and I am available for contact via message if necessary. Thank you.

I have two accounts with your bank: PMA Prime Checking Account ending in [redacted] and Select Rate Savings Account ending in [redacted]. I opened these accounts on 10/10/[redacted] at Union Square, Montgomery St., S.F. CA94104 under the name David Nash. As a UK citizen residing at Capel Rhiw, Blaenau Ffestiniog LL41 3NT, I would like to close these accounts and transfer the funds to my UK Barclays account. I never set up online access initially due to not owning a computer at the time and have struggled to do so since. I receive monthly statements by post. I am an artist represented by Haines Gallery on Geary St., SF, and used the account during my frequent visits to N. California from [redacted] to [redacted]. However, due to changes in the art market, I have not been to the US since [redacted]. Recently, I received a warning letter stating the account would be frozen if there was no activity. After attempting to deposit funds from my Barclays account unsuccessfully, I followed advice to write a letter to a specific address to reopen the accounts in February [redacted]. Despite sending the letter, I have not received confirmation. I wrote a check from the account on 17 July, which Barclays has processed, and I am waiting to see if the check will be cleared on your end. I would appreciate guidance on closing these accounts. Thank you for your assistance. David Nash

I was overcharged by Consumer Cellular on July 6, [redacted], for a total of $32.44, which was billed 15 times. Even though I brought this to the attention of a Consumer Cellular agent, they claimed only one charge was valid, and the rest were errors. They assured me they would correct this mistake by cancelling the extra charges. However, as of now, my account still reflects all 15 erroneous charges of $32.44 each. I kindly request assistance in resolving this matter promptly. Thank you. [redacted][redacted]

My account has been compromised. I received a check from a loan company without knowing how they obtained my information. After realizing it was a scam, I cancelled the contract. They advised me to repay using Walmart gift cards, but now they claim they didn't receive one of the cards and took money from my account. Is there a way to recover the funds? How can this be resolved?

Good afternoon. I am unable to speak at the moment and am reaching out this way. I was recently released from the hospital after an unexpected stay. I found out my checking account is severely overdrawn, despite asking a friend to deposit money for me while I was unable to do so. I am facing multiple overdraft fees that will prevent me from picking up my vehicle. Due to my health issues, I desperately need these fees waived. Your prompt attention to this matter is greatly appreciated. Thank you.

I recently spoke with a representative at Wells Fargo regarding an unauthorized automatic withdrawal by Comcast from my account. I mentioned that my direct deposit is scheduled for the 2nd or 3rd of this month, and she assured me that it would be fine. I understand the importance of monitoring my account more closely to prevent similar issues in the future. I regret any inconvenience this may have caused. My account number is [redacted], and I reside at [redacted] Western Gails Court Unit [redacted], Fort Myers, FL [redacted]. My name is Walter S., and the last 4 digits of my social are [redacted]. Unfortunately, I couldn't reach out via phone due to battery issues with my Panasonic phones. Thank you for your assistance.

I am still having issues with your bank's attempt to push me into opening a checking account. I am not interested in the bonuses for international travel. Please stop sending me these emails or I will involve my lawyer. Respect my request and stop contacting me. My email, which you need to cease emailing, is [redacted] Cease the harassment immediately.

Hello, I transferred funds from my Wells Fargo account under the name Posh Bahadur Sunawar on August 2, [redacted], to International Bank of Nepal - Century Commercial Bank Limited. I am unable to deposit the amount into the intended bank account due to the request for an IRS code to proceed with the final step. I kindly ask for the IRS code to facilitate the fund transfer promptly. Thank you, Best regards, Posh Bahadur Sunawar

Subject: Issue with Wells Fargo Online Access To the Wells Fargo team, I am encountering difficulties with accessing my Wells Fargo online account. Despite changing my password numerous times as requested, I have faced continual login issues where my username or password was not recognized. Even after speaking with a representative who advised me to only use mobile data, I was able to successfully log in via WIFI, contradicting their guidance. Unlike my experiences with other banks like Bank of America, Chase, and City, I continue to face challenges specifically with Wells Fargo. Today, while attempting to access my accounts using my tablet, I discovered that my online access has been suspended. As a frequent traveler whose IP addresses change frequently, I had informed Wells Fargo prior to my extended trip to Europe. I rely on uninterrupted access to my accounts for my business needs. I am reluctant to change my longstanding username and password. Should this issue persist, I may consider switching to a different bank. I urge you to reconsider the suspension and allow me to retain my current login credentials. Thank you, Gregory Drzewiecki