Weebly Customer Service Issues

I have been receiving multiple emails similar to the one below. However, I am unsure about what steps to take as I am uncertain about their authenticity. Even after contacting Paypal, they have mentioned that they have no knowledge of these emails and confirmed that my account is in good standing. Hello Donna, This email serves as a reminder that your PayPal account connection needs to be updated to the new user-friendly version by June 23, [redacted], to continue utilizing PayPal for checkout transactions. The reconnection process requires a PayPal Business account with no additional fees for the upgrade, and it will not affect your transaction fee structure. To prevent any interruptions in processing transactions using PayPal, kindly update your checkout settings promptly. For further details, please refer to our FAQ section. Please ensure to update your checkout settings to avoid any service disruption.

Hello, I am the owner of the website www.its-our-mission-period.org, Donna Terpstra. I have been receiving multiple emails regarding updating my PayPal account connection. I have confirmed with PayPal that my account is functioning correctly. However, I am unsure about the process mentioned in the emails. My checkout settings indicate that Square and PayPal are linked. Despite trying to contact customer service, I have been unable to get through and just receive a recorded message asking for a PIN number before disconnecting. Could someone provide guidance on this matter? Thank you.

Hello, my website is www.its-our-mission-period.org. I am Donna Terpstra, the site owner. I have been receiving repeated emails from Weebly that I don't fully comprehend. I verified with Paypal that my account is functioning correctly. On my checkout settings, it indicates that Square and Paypal are linked. Nevertheless, I've had difficulty reaching customer service as the call disconnects after requesting a PIN. I seek assistance to verify if my account is operational. For a prompt resolution, kindly reach out via phone or live chat. Thank you. To ensure uninterrupted service, I urge you to update your PayPal account connection to the new version before June 23, [redacted]. This update is free and won't impact your transaction fees. Kindly make this change in your checkout settings promptly to guarantee PayPal transactions can still be processed. For additional details, refer to our FAQ.

On May 6, [redacted], I signed up for a year of the Weekly Professional Site Plan. Unfortunately, I encountered issues with the site builder and tried to contact customer support. Despite several attempts, I only received automated responses redirecting me to their FAQ page, which did not address my concerns adequately. Feeling frustrated, I decided to cancel my account within the 30-day satisfaction guarantee period for a full refund. However, I have yet to receive either the refund or any update from them. Currently, I am waiting on hold with Weebly for over 20 minutes without speaking to a representative. The hold music is just playing in the background with no human assistance in sight.

Good morning, The social cooperative La Riforma is the current owner of the domain www.lariforma.com. We have been experiencing issues with our email addresses linked to the domain, specifically [redacted], [redacted], and [redacted] Emails are either not getting through or being flagged as spam with significant delays. The only recent change we made was adding a CNAME two weeks before this problem began. Could this change have caused the email disruption? We urgently need to resolve this as we work with individuals with disabilities, and email communication is crucial, especially during these challenging times of the current pandemic. Unfortunately, attempts to reach out via chat have been unsuccessful. I hope for a prompt solution. To ensure communication, my personal email is [redacted]. Thank you, D.P.

I am having difficulties with Weebly's customer service. Despite numerous attempts to contact them by phone, I have not received any response. My email address associated with my domain jtcfinancialgroup.com, [redacted], is no longer functional. I have a new email address, [redacted] I am seeking information about the expiration date of my annual domain subscription. Weebly recently tried to charge my American Express card $67.90, but the transaction was declined due to lack of authorization. I urgently need assistance in updating my email address to regain access to my account. I am eager to resolve this issue promptly. Is there a working customer service phone number I can use to reach you? Thank you. J.C.

To the customer service team, I am writing to express my dissatisfaction with the service provided. I have been attempting to contact you, but the system requests an 8-digit temp pin, which I do not possess. I am concerned about the expiration date of my domain jtcfinancialgroup.com. A recent unauthorized charge attempt of $67.90 on my American Express card was flagged, and I am unsure of the nature of this charge. Furthermore, I am unable to access my account due to an outdated email address in your records. The correct email is [redacted] Here are some details regarding my account: - Account created approximately 4 to 6 years ago. - Last login over 4 years ago. - Account established from Sarasota, FL. - American Express Gold Card is on file. I kindly request prompt resolution of these issues. Best regards, John C. [redacted]

I recently received an email from Weebly customer support stating that the site has been transferred to a new account with a new password. This transition was expected due to my business partner leaving our collaboration. However, I am lacking the necessary login credentials, besides the password provided, required for the new account. I am unsure where to find this information or how to proceed. If needed, I can forward the email from Weebly customer support for reference. Any guidance on how to access the website would be greatly appreciated. Thank you for your assistance. The website involved is www.caldanpartners.com.

I created a website a few years ago to showcase my art for a high school project. Now, I wish to delete the site, but I am unable to access it because I no longer have access to the email I used to create it, [redacted] The website is "www.jakeclevenart.weebly.com". I currently have another art display site on Weebly at "jakecleven.weebly.com". I am unsure what verification is needed to prove my identity and request the deletion of the old website.

Dear Weebly Emergency Support, I have been trying for the past few weeks to make my starter site, www.danielaedstrom.com, go live online but it still hasn't appeared. I have paid the domain fee for this year as well as the yearly fee of $[redacted] for my starter site through automatic payment with my Visa card. I'd like to resolve this issue quickly. If there are any outstanding fees (despite already paying for the domain and starter site), please inform me. Additionally, my starter site contract includes the right to create ten free sites. I have built these sites, but some are still in progress. My free site, www.dedstrom.weebly.com, was online until a few days ago and I would like it to be active again. My starter site was launched in [redacted], and I have been your customer since then. I am eager to have my sites live and operational. Any assistance you can provide is greatly appreciated. This is urgent, and I await your prompt response. Thank you for your attention and help. Sincerely, Daniela Edstrom

Dear Weebly Support, I am reaching out regarding an issue with my site, www.danielaedstrom.com, created on Weebly. Despite launching it months ago, the website is currently offline. I have paid for my domain name and starter site through Visa this year, and it is crucial for my business that the site is live. I have been a loyal Weebly client since [redacted], regularly paying the $[redacted].00 annual fee for all my websites. Furthermore, I am also experiencing difficulties with my free site, www.dedstrom.weebly.com, which was operational just a week ago and has since gone offline. I acquired this free site with the original purchase of www.danielaedstrom.com in [redacted]. I have numerous free sites tied to my main site, all of which are still works in progress. To resolve this issue promptly, please contact me at danielaedstrom.comcast.net. Under the account name Daniela Edstrom, I reside at 26 River Road, Allenstown, N.H. 03[redacted], and can be reached at 1 [redacted]. Thank you in advance for your attention and assistance in restoring my websites to their usual functioning state. Sincerely, Daniela Edstrom

I have made multiple attempts this week to reset my account but have been unsuccessful. I originally created the account around [redacted] or [redacted]. I last accessed it on Wednesday, 8/29/[redacted], from Middleburg, FL. The website under this account is www.transitioningpathways.com, originally set up under the email [redacted], and I'm trying to switch it to email: [redacted] since I no longer have access to the Juno account. The card on file used for purchases ends in ***[redacted]. The IP address I typically use to login is 73.[redacted].[redacted].14. Can someone please reach out to me via email, chat, or phone to assist with this issue? Thank you. -Dallas Speight

Hello, I submitted a support ticket on 8/18 at 8 a.m. but as of 2 p.m. on 8/21, I have not received a response. This is the summary of the ticket I sent to Weebly: I manage 2 websites on Weebly. Last week, I had access to both, but now I am unable to access them. I used to sign in with a username, not my email, but that option no longer works. The email linked to my Weebly accounts does not display my websites in the dashboard. Nevertheless, the websites are still accessible to visitors. One of the websites is for educational purposes, and since the new school year is starting soon, it is urgent that I regain access. The websites are: spindizzy.weebly.com mapconception.weebly.com Please help me connect these websites to my email or provide a solution to this issue. Thank you, Deb Diehl

Hello, I manage two websites through Weebly: www.thelacrossedepot.com and www.dennismichaelfoley.com. I am currently unable to access either site. When I signed up with Weebly over 11 years ago, I used a username and password instead of an email address. Unfortunately, I cannot log in to edit my sites and store. I also have a HostGator site, www.mcropress.com, which Weebly administers. It seems I have had trouble accessing my other accounts since setting up the HostGator account. I hadn't needed to log in until now. My name is Dennis Foley. You can reach me at [redacted], and you can use either of these email addresses: [redacted] or [redacted] Thank you.

I have encountered a problem with my Weebly website. I have added multiple categories and selected items to be included in the accessories category. Although I can see the items I have chosen in the list, they do not appear on the page after clicking save. Even after editing the category and checking the selected items, they still do not show up on the published page. It seems like the items are saved but are not visible on the website. I have tried various solutions but have not been successful in resolving this issue. Any assistance in fixing this problem would be greatly appreciated. Thank you.

I recently signed up for a plan and was charged £48 on 29/08/[redacted]. However, I have been experiencing slow and frustrating navigation within the features. Subsequently, I signed up for another plan with GSUITE, and I was charged £55 on 01/10/[redacted]. Unfortunately, this plan has also been slow and frustrating to use. Realizing I need more features than weebly provides, and finding it challenging to build a website efficiently, I would like to cancel my accounts. I kindly request a full refund for all payments made and closure of any published websites (currently none). I appreciate your cooperation. Thank you.

I am the website administrator for a UK charity, Refugee and Migrant Network Sutton (RMNS). We have had a Weebly website, www.rmns.org.uk, for many years. Recently, when trying to log in to update content, I encountered a new login page that requires an email address instead of the usual username. Despite using what I believe to be the registered email ([redacted]) and my usual password, I am unable to access our domain. It is crucial for us to keep our website current as we offer essential support to those in need. I would appreciate urgent guidance on how to regain access to our site. Regards, Colin D.

A few weeks ago, I reactivated my Weebly account for my business after a 6-month break due to the pandemic. I upgraded to a Pro account for a year and started working on my website again. Unfortunately, I am now unable to access my site, PATSY CARD SHOP, or view my account information. Despite being told I would have phone and live chat support with my reactivated account, I am unable to reach anyone. The phone message prompts me for a pin I can only get by logging into my account, which I cannot do. My business email, [redacted], is not functioning, causing communication issues with my customers. I hope to resolve these problems with your assistance. I previously found Weebly easy to reach, but that is not the case now. Could someone please clarify the current situation for me and address my concerns about the Square integration with Weebly, as I have a Square card but am unsure how it connects to Weebly? Thank you. - Patricia G.

I set up my website through SiteGround using Weebly. I started with their basic package, but my customers could only see 5 items on my site. I have since upgraded, and now I want to change the homepage button to say "Store" or "Shop" to showcase all my items directly, rather than the categories individually. Currently, only Bath Bombs display the way I want, while the others do not. How can I make them all show properly? I also integrated Square for direct shopping on my site. However, I've had a transaction where the fees came out much higher than I expected, almost a 10% loss. I was under the impression it would be around 3 - 4% + $0.30. Can someone clarify this discrepancy for me or direct me to the correct support for Square? My website is www.zonegaday.com.

I am having trouble processing my payment to Weebly for my domain extension via Paypal. My intention is to extend it for two years until December 10, [redacted]. My Paypal account is in good standing, as Weebly successfully processed a transaction in October for hosting without any issues. However, my recent attempt to pay for the domain extension through Paypal is getting declined. I am eager to complete the payment well before the deadline. I have confirmed with Paypal today that my account is in order, and they suspect an issue on Weebly's end causing the decline. Any guidance on what steps I should take would be greatly appreciated.