Weebly Customer Service Issues

I would like to cancel my "Professional" plan that I purchased on November 13 and request a refund. My order number is [redacted][redacted]7, and my account number is [redacted]64. I wish to retain my URL www.laytonsculpture.com with the ability to transfer it to another site builder-host if needed, so please disable the automatic site renewal. If incurred, I consent to deducting C$24 from the refund for this service. As I am unsure of when I will utilize the URL, kindly cancel the Domain Privacy service charged at C$12. Please inform me once the plan is canceled and provide guidance on the process, especially regarding the URL. Thank you, J.L.

My business and I received a threat through my Weebly page. The message included threats to spam my website and contact various individuals with insults and harm. The sender threatened to send negative reviews, threatening messages, and insults to numerous sites, bloggers, public figures, and politicians. They claimed they would send threatening emails to people with disabilities and veterans. The threats also included potential legal actions, blacklisting my domain, and imprisonment. The sender demanded a payment of 0.39 Bitcoins to avoid these actions, giving a deadline of November 27 for the payment to be made.

I am having trouble logging in. I know my password, but it says it's wrong. I attempted to reset it, but I haven't received an email with the reset instructions. I am still stuck and unable to access my Weebly website. I was on the website just last night on December 1, [redacted]. It's now December 2, [redacted], at 10 pm. I've been trying for hours to log in without success. Please fix this issue. Thank you.

I have been trying to remove the spacers on my blog page for over an hour, but they are not disappearing for some reason. Can anyone help me understand why they are not erasing so I can properly arrange my blogs without large gaps in between? I have checked my internet connection, and it seems to be working fine. My website is alessandrobonardi.com. P.S. I would call for assistance, but I am currently located in Sweden. Thank you for your help!

I have a Square account DK Designz at Yahoo.com and have linked my Instagram account, where I showcase over [redacted] product images. However, when I try to tag them with pricing and information, I can only edit the most recent 30 images. The older ones become unviewable for purchase and display a generic statement instead, even though I had previously edited and tagged them. It seems that only the top 30 images are editable even with online tools. What steps can be taken to address this issue?

I have been trying to reach out regarding the website I manage, www.rmns.org.uk, but have not received any response. Previously, I could access and update our site, but now I am unable to do so. I understand there might have been a platform change, for which I paid a fee to transition. After making necessary DNS changes as advised by www.[redacted]-reg.co.uk, I am still unable to access the site. When attempting to publish or edit, an error occurs, and upon investigation, I noticed our site name is incorrect without the 'k' at the end as it should be www.rmns.org.uk. RMNS - Refugee and Migrant Network Sutton - is a charity in the UK offering crucial support and immigration advice. It is crucial that our website information remains current. Kindly address this issue promptly. Contact me at [redacted] or [redacted] Phone: +44 20 8[redacted] or +44 7[redacted]09.

I have been trying to reach out regarding the website I manage - www.rmns.org.uk, but have not received any response. I used to be able to log in to edit and update our site, but it seems access has changed since you transitioned to a new platform. I paid a fee to switch over and made the necessary DNS changes with www.[redacted]-reg.co.uk. Despite this, I am unable to access the site properly as it seems the site name is incorrect (www.rmns.org.u instead of .uk). Our charity, RMNS - Refugee and Migrant Network Sutton, relies on the accurate information on our website to provide assistance and immigration advice to those in need. Please attend to this promptly. Contact me at [redacted] or [redacted], Phone: +44 20 8[redacted] or +44 7[redacted]09.

I have made several attempts to reach out regarding the website I manage – www.rmns.org.uk, but unfortunately, I have not received any responses. I used to be able to access and update our site on your platform, but it seems I no longer have that access. I have paid a fee to transition our site to a new platform, following instructions about necessary DNS changes. Our domain registration provider, www.[redacted]-reg.co.uk, confirmed these changes were completed. However, I am still unable to access the site. I encountered an error message when trying to publish or edit content, and upon further investigation, I discovered that our site's name is misspelled as www.rmns.org.u without the 'k' at the end. RMNS, which stands for Refugee and Migrant Network Sutton, is a UK-based charity offering crucial assistance and immigration guidance to individuals facing challenging situations. Therefore, ensuring our website is accurate and current is essential. I urge you to address this issue promptly. You can reach me at [redacted] or [redacted] Phone numbers: +44 20 8[redacted] or +44 7[redacted]09.

I am still unable to access my account. I changed my password using the "forgot password" link, but when I try to sign into my Weebly account, it does not work. I have restarted my computer and attempted to sign in again, but it still says incorrect username or password. I use my email which is my name @ my website address, so it should be correct. However, the system does not seem to recognize my updated password that was reset via the Weebly link.

I am experiencing difficulty accessing both of my Weebly accounts. Despite not altering the login email or password, changing the passwords did not resolve the issue. I have phone support for one account, which requires a pin received through logging in, so this option is not viable. I submitted my information on the account recovery page but only received an automated email with Case #: [redacted]7 six days ago, without any further assistance.

Hello, I recently signed up for a Weebly 3-year contract for my website under Surfaceanew.com. However, I have not been actively working on my startup company and have not accessed the website in a couple of years. Unfortunately, I can't remember my password, but I believe the login email is [redacted] I need to know the expiration date of my 3-year contract so I can renew it. I have tried to reset my password through Weebly multiple times but have not received any responses.

I continue to experience frustrations with Weebly's declining customer service. As a loyal paying customer, I have been locked out of my account for over a week. Despite having phone service, I cannot access the necessary PIN as I am unable to log in. Numerous emails have yielded one unhelpful response after six days, which did not address my issue. Weebly's lackluster support is hindering my work and livelihood. The disconnect between the company's promises to assist and the actual assistance being provided is disheartening. Weebly needs to reevaluate their customer service practices to better support their users and projects.

I've been attempting to access my Weebly account through the provided links but have been unsuccessful. I am looking to cancel the annual payment for my website (www.inbehouseeducation.com) and need to halt the next scheduled payment as per the support email I received. Kindly respond within three business days, or I will proceed to inform my bank to stop the payment.

I received a notice from Weebly stating that my account will be closed due to an invalid credit card. I am unable to access my account to update my payment method. Despite having the Weebly Pro Plan with phone support, calling their line only leads to an endless loop without speaking to a representative. I need to access my account to make a payment but am faced with a black box on the login page and my credentials are not working. Any assistance would be appreciated. Thank you.

About seven years ago, a friend created a website for me, but I lack computer skills and understanding of website design. I neglected it until recently after participating in a significant artist residency. Unfortunately, the site is outdated, poorly done, and inaccessible due to an obsolete email address. I urgently need help from someone who can update my email address and guide me on rebuilding the website from scratch. Please contact me at [redacted] or via email at [redacted]

Hello. I am having trouble accessing our Weebly website, Richardshawartisan.com. Instead of our proper site, it's showing Chinese characters and random photos. Our old credit card was cancelled, and we possibly forgot to update the payment details, causing the account to expire. Despite this, the domain still leads to the improper site. Could Weebly please reactivate our website (richardshawartisan.com) so we can update our payment information? Thank you, C. Shaw

I would like to cancel my Weebly account for Refuge In The night before March 14th as Covid-19 has impacted my ability to afford or utilize the site. Despite multiple attempts since 3-7-21, I have not been successful in canceling. The customer service live chat has not been helpful and only requested my credit card information, which I no longer possess. Kindly assist in canceling my account. Contact me at [redacted] (landline) as I do not own a cell phone. Thank you for your support. Sincerely, C.C. www.refugeinthenight.org Email: [redacted]

I need help with my EpochalRoot.com website. It was shut down due to a credit card issue. I updated the card with one ending in [redacted] and have been trying to get it reactivated for a week without assistance. I lost 62,[redacted] leads from an ad and provided proof. I upgraded to a professional plan hoping for a support code, but my website remains inactive. Please reactivate it as I have ongoing ads and visitors trying to access it. My other accounts, GolfAdventure.net and SynecticMarketingSolutions.com, are currently not a priority. Please focus on reactivating Epochal Root. If you are struggling to locate the card details, feel free to call me for assistance. I've offered this to multiple reps without any progress in activating the account.

I have been a Weebly and Square customer for over 5 years. Two weeks ago, my website was deactivated due to a payment issue with my card ending in [redacted]. Despite updating my payment method, my website remains inactive, causing me to lose money. The website in urgent need of reactivation is epochalroot.com. I have attempted various solutions to no avail. My priority is to have my ads running smoothly and avoid financial losses. Although I have multiple accounts, resolving the issue with epochalroot.com is crucial. I upgraded to a professional account but encountered issues with activation. My card is valid, and I need assistance urgently. I have additional websites like preferredgolfers.net and snectic market solutions, but my immediate concern is with epochalroot.com.

I have attempted to contact Weebly through various channels without any response. I have not had a positive experience as I submitted two requests for assistance over the past five days with no reply. My question revolves around changing my website domain from RisingEarthCreationMyths.com to a new one. I believe I need to purchase a new domain through Weebly, but I'm unsure of the process. I was previously informed that I could update the domain through the editor, which seems inaccurate as I wish to change the entire website name, including the domain. If I cannot reach a representative by phone, I would appreciate detailed guidance on how to accomplish this. Thank you, Aja Dematerra.