Weebly Customer Service Issues

I am reaching out from the Thompson Crisis Centre regarding our account with your company and Google Suite services. Our account ID is [redacted]00 under Cristin Smook. We recently had to replace our credit card, leading to automatic updates to our Google Suite that were interrupted due to the outdated payment information. As a result, our emails have been inaccessible since December 16, [redacted]. I am unable to use my work email, but I am eager to resolve this issue promptly to restore our services. If feasible, I kindly request a callback at 1-[redacted], asking for Carrie Stockburn. Alternatively, please feel free to contact me via email. Thank you for your prompt attention to this matter, and I look forward to a swift resolution.

Dear Support, I am feeling very frustrated with your company. I have sent multiple emails regarding account recovery to access my web account, pay my bill, and make changes. It has been 4 hours, and I have not received any response. When I tried to call, the number directed me to your contact address. The customer service and promptness have been terrible. I urgently need someone to reply to me. Website: www.connectioncaremedicalstaffing.com Associated Email: [redacted] (no longer accessible) Account Created: Early [redacted] Last Logged In: Early this month and December [redacted] I need to reset my password. Please send the reset link to [redacted]

I am encountering an issue while signing in as the system is prompting me to create a new account instead of accessing my existing subscription, for which I received an email receipt after the automatic payment. Despite reaching out to customer service, I was unable to speak with a representative. The help center was unhelpful, providing only a blog instead of real assistance. It is puzzling that my previous yearly subscription in [redacted] now appears as a monthly subscription on the receipt. I wish to retain the yearly subscription and clarify if the January payment will contribute towards the annual fee.

I'm having trouble accessing my account. After my usual computer needed repairs, I can't recall which email I used for my account on my new laptop. Although I remember the password, I'm unsure about the email. Here are my frequently used emails for you to help me locate the correct one associated with my account under the name Fountain of Youth at fountainofyouthtt.weebly.com: - [redacted] - [redacted] - [redacted] I've temporarily unpublished two websites linked to this account until completed. Your help in resolving this matter is appreciated. Thank you.

This is my second attempt at sending my message. I recently upgraded from my free account and noticed a $19.95 credit. I used it to buy a domain for a future blog but it changed the current website from empoweredbuilders.com to mindsetmattersblog.com. I need to revert it back to empoweredbuilders.com. I am also struggling to connect my existing domain using the provided address. Urgently addressing these issues is crucial due to time constraints. Please assist me promptly in switching the site back to empoweredbuilders.com and providing the correct forwarding address. Thank you.

I have paid Weebly for a 2-year service plan for my website, but I have not been able to access my site since February [redacted]. I have been trying to reach out to Weebly for over 5 months, but I have not received any responses. They mention that I need a PIN number to speak to someone, but I have never received this PIN from them. I paid in advance for 2 years and have yet to see my website online for even a day since February [redacted]. What is going on?

Hello, I recently built a website on Weebly using an email account I can no longer access. Unfortunately, I forgot my password and am unable to change my email details or add a new email on the mobile site. I am still able to edit my site on my phone but can't find a way to access my account information to make the necessary changes. (To Weebly Mobile creators) I believe a verification step for passwords and email addresses would be beneficial to prevent issues like mine. The mobile site doesn't show the password as you type it in, which adds to the difficulty. I'm looking for a solution to retain my account and the work put into creating my website without having to start over. Any assistance would be greatly appreciated. Thank you, Lisa R.

Hello, I am following up on my previous email that went unanswered. I am disappointed with the lack of response from the company's top management. As a paying customer, I find it frustrating that my concerns have been disregarded. I paid €7 for a connect site option, but the Weebly logo continues to appear on my site without any prior notice. This lack of transparency and the inability to remove the branding is unfair. Weebly should disclose this advertising practice before purchase or provide an option to disable it. I trusted Weebly to offer a transparent experience for managing my online content, and I feel misled. I seek an explanation on how this situation can be rectified or a refund of my payment.

I have called four times but have not received a response. I require assistance removing weebly.com from my website, chazmillionaire.weebly.com. I purchased chazmillionaire.com through Weebly, spent $[redacted].00 to upgrade my account, changed the SSL settings, switched the site name to chazmillionaire.com to redirect traffic, and waited 24 hours. Despite following these steps, I still receive a [redacted] error when trying to access the site from chazmillionaire.com. This is impacting my business as I cannot use the site without the weebly.com domain. I urgently need this resolved as we have paid for the upgrade and domain. Please contact Shari at 1-[redacted], Chaz at 1-[redacted], or Sherrie at [redacted] as soon as possible. We are looking to launch an online store and live streaming through chazmillionaire.com.

I am Amanda Root, a board member of the Cochise County Humane Society (CCHS) since [redacted]. Over the years, changes have affected our ability to receive donations and assist those in need of financial help with spaying/neutering their pets due to issues accessing our account. Various turnovers have resulted in the loss of information related to our website and email account, hindering our operations. Repeated attempts to reset passwords have failed as the linked email account is inaccessible. We are requesting assistance to regain control and maximize our outreach efforts as a [redacted](c)(3) organization supporting our community. Our board members include recently appointed President Yvonne Mayers, Treasurer Doug Odum, PR Mary Moran, Spay/Neuter Coordinator Connie Hodges, myself, Amanda Root, and TNR coordinator. I provide two email addresses, [redacted] and my personal email, [redacted], for communication. Your help in resolving this critical issue is greatly appreciated. Kindly advise us on any necessary steps, including legal actions, if required. Thank you for your attention and support. Amanda Root

Subject: Urgent Assistance Needed with Weebly Password Issue To Customer Service Senior Director Jeff, I am reaching out in great frustration as I have been unable to access my website on Weebly. After changing my password twice and receiving no access, I sought support through the chat line. Unfortunately, the agent redirected me to JustAnswer.com for assistance from a Mac Specialist, wasting nearly 50 minutes of my time with no resolution in sight. The lack of assistance and continuous delays have left me disappointed and dissatisfied. I demand immediate action to resolve the login issue and better customer service going forward. I have also initiated a formal complaint with Weebly to address this matter. I anticipate a swift and constructive response to rectify this situation promptly. Sincerely, Lola Singer Proprietress Light Language Arts

I have been attempting relentlessly to reach a representative regarding my credit card being charged without my consent. I no longer require or desire an account, yet I am unable to discuss closing my account with a live agent, and my credit card should not be used without my permission. This company's customer service is dreadful! Despite my numerous attempts to contact them via phone, I only encounter automated systems unless I opt to pay a fee to speak with a human. My emails have gone unanswered. The service provided by Weebly is essentially non-existent.

I am unable to access my website www.harrisjostrom.com. My credit card was recently renewed, causing the payment to expire. I renewed the payment on 1.5, and Weebly confirmed this. However, I am still encountering an "Error [redacted]" when trying to access my website. I have been using Weebly since [redacted], and it has always functioned correctly until now. I am reaching out to ask for Weebly's assistance in resolving this issue promptly as I am unable to do it myself. Your urgent help is greatly appreciated. Thank you, Harri.

I have noticed that the "Visits" count on my store dashboard has been missing for several weeks. Despite having multiple sales, it consistently shows "0". I reached out to Weebly Support via email and provided screenshots of the issue, but it remains unresolved. Over the past 30 days, there have been $[redacted] in sales, 45 orders, and 0 visits, which does not seem accurate. I need this issue resolved promptly so I can effectively run my advertising campaign. The support representative I have been in contact with seems unsure how to address this issue or identify the cause. Although he mentioned escalating it to his team, I have not received any further updates from Weebly despite following up. This problem is a recent occurrence as the "Visits" count has been functioning correctly for many years prior. It is frustrating that Weebly's technical support team has not been able to diagnose the issue with the visit tracking.

I have multiple websites on Weebly, and one is set to expire soon. Despite updating my credit card details, one site wasn't updated and got suspended. I've tried different cards and PayPal, but can't make the payment go through. I've reached out to Weebly through various channels but haven't been successful. I received an email about being in the customer service queue 8 days ago. I just need to make the payment to get my website back up. Thank you for your assistance! Best regards, S. R. [redacted] [redacted]

I mistakenly opened an account with Weebly and have been trying to close it for over a week now. The instructions I received from the support team did not work as expected, and my account is still active. When attempting to deactivate it, I was directed to Weebly cloud instead. This issue is impacting my website setup through Siteground hosting. Any assistance would be greatly appreciated. Thank you.

Dear Customer Support Team, I inadvertently opened an account with Weebly and have been attempting to close it for over a week, as it is unnecessary for me. Despite following instructions provided by your support team, my account on Weebly remains active. When I try to access my website's dashboard, I am redirected to Weebly.cloud, which is causing issues as I am using Siteground Hosting. The steps I was given to deactivate my account do not lead me to the deactivation option as advised. Instead, I am redirected to Weebly Cloud. Your prompt assistance in resolving this matter so I can efficiently manage my website through Siteground hosting would be greatly appreciated. Sincerely, Kyriacos P.

Dear Sirs, I mistakenly opened an account with Weebly and have been unsuccessful in closing it for over a week. Despite following the deactivation instructions provided by the Weebly support team, my account remains active. When attempting to access my website's dashboard, I am redirected to Weebly.cloud. I was advised to deactivate my account by going to my site dashboard, selecting Account Settings, then Manage Account, but upon reaching the deactivation step, there was no disclaimer presented for me to proceed. Instead, I was redirected to Weebly.cloud. This issue is impacting my work on setting up my website through Siteground hosting. I kindly request that any account associated with my name or email address on Weebly be deactivated or closed promptly. Sincerely, Kyriacos P.

Dear Sirs, I inadvertently created an account with Weebly that I no longer require, and despite multiple efforts over the past week, I have been unsuccessful in deactivating it. I reached out to the Weebly support team and was provided with instructions on how to close the account. However, upon following the steps outlined, I encountered a problem where my account remains active and redirects me to Weebly.cloud when trying to access my website's dashboard. The guidance I received involved navigating to my site dashboard, selecting my site name, going to Account Settings, then Manage Account, and finally Deactivate. Unfortunately, at the final step, I did not encounter any disclaimer or deactivation option, but instead was redirected to Weebly cloud. This issue is disrupting my website setup through Siteground hosting, and I kindly request that any account associated with my name or email with Weebly be promptly deactivated. I appreciate your assistance in resolving this matter promptly. Sincerely, Kyriacos P.

I have been corresponding with Miki and Dani G via email. There are two issues at hand. Firstly, I received a $[redacted] receipt for a starter website, but $[redacted] was charged to my account for G-Suite, a service I did not request. Consequently, my website has been taken down due to non-payment despite receiving a receipt from you. Although I have been informed that this issue has been resolved, I am still unable to access my website, which I need to use. I have reached out to Miki and Dani G multiple times through email without any response. Secondly, I accidentally deleted some pages from my website and would like them to be restored. However, as I cannot access my website currently, I am unsure if this has been resolved. Please assist me in fixing these matters promptly. Thank you, Douglas P.