Weebly Customer Service Issues

I am awaiting a response regarding my business plan which includes priority support. The specific issue I am facing is outlined below. ID([redacted]) Hello, I purchased a plan to link my existing domain from another registrar. Upon purchase, the system offered me an additional domain for free for 1 year. I inputted the domain "wonderlandsites." However, when I returned to the page to publish my site under my registered domain "frofamilytravels," it was published under the free domain instead. I require assistance in publishing my site under "frofamilytravels" and keeping "wonderlandsites" separate. Thank you.

I purchased an email from Weebly linked to G Suite for [redacted] In November, I stopped receiving emails. Weebly suggested transferring emails to Gmail as a solution without further assistance. Upon checking, I realized my credit card needed updating for auto-pay, resulting in my subscription expiring. However, I can no longer locate the [redacted] email for payment update. I urgently need to restore the emails since mid-November. Reestablishing payment and updating the card should resolve this issue. I require guidance on this process and assistance in restoring the missing emails. Customer support has been challenging to reach, but I hope for a swift resolution. Thank you, M.M.

Dear Community, I am reaching out for help concerning an issue I am facing. I am Jerry (Jaroslav), the founder of www.apis3bees.weebly.com. I want to express my appreciation for featuring my website. It is an educational platform and thanks to your support, search engines have responded positively to its content. Without your exceptional publishing service, I wouldn't have been able to reach those interested in reading it. On the "Contact" page, I have expressed my gratitude and my intention to further endorse Weebly. Your company provides an excellent website builder for creating beautiful websites. I am very grateful for your outstanding work. Currently, "apis3bees" is almost complete, with only the "Who is Who" page needing finishing touches. Despite needing minimal additions, it requires thorough research to condense it into about six paragraphs, as my goal is to keep it simple and concise. Once I finalize this page, I plan to upgrade "apis3bees"! I am eager to receive statistics on the number of hits and their sources. My current issue revolves around accessing the Editor as I am unable to change my password. Despite numerous attempts, I keep encountering the message "Verification Key not found" after entering a new password. Could you kindly email me a new password without relying on the password change interface so I can access the Editor? I appreciate your assistance. Warm Regards, Jerry Email: [redacted]

Hello, Regrettably, I am unable to attach the screenshots as requested. I need an email address to forward the screenshots to. I encountered difficulties accessing your helpdesk site and I'm hesitant to log in due to concerns about data security. I maintain two websites hosted on Weebly and today when I tried to open them in Google Chrome, I received warning messages (please refer to the screenshot). Similar errors occurred when visiting weebly.com and its helpdesk pages. Upon inspecting the website source from a secure virtual machine, I noticed multiple altered entries linked to cdn2.editmysite.com, a domain suspected of attempting to gather user information (see attached source code screenshot). Moreover, the websites are not displaying correctly in Firefox, presumably due to cdn2's corrupted css links, rendering the dropdown menus nonfunctional. Could you please provide an estimated time for resolving these issues, given that I have already extended the hosting plan for both websites and they are vital for my business? It would be advisable to establish an email channel for reaching Weebly support without jeopardizing passwords as a result of infections within Weebly's infrastructure.

To whom it may concern, I am one of the earliest users of Weebly and was granted the privilege of a pro-version for ten sites. I have been actively promoting Weebly within the K-12 and higher education communities where I teach. After a break, I returned to find my site reverted to the unpaid version, losing all privileges and rendering my sites less functional given the options I had previously. Despite attempting to build a new site for my consultation company, I encountered domain issues and was dismayed to find that there was no tech support available for my account. I am deeply disappointed with the current state of Weebly's service. Should I file a complaint to address the loss of my website investments and time due to the removal of my privileges without my consent, especially considering my support for the platform? Any advice would be appreciated.

Weebly has notified me via email that my trial of our customized email address [redacted] has expired, and I need to renew it to continue using this address. However, I am currently in Cuba until May 24 and cannot access any Weebly links to renew online. I want to contact Weebly by email for assistance, but I cannot find their email address online. I am struggling with limited internet access in Cuba to reach American websites. I am seeking a direct email contact for Weebly for communication. Thank you.

I have activated 'SimpleChat' and paid in advance after a 2-week trial, but it's not "LIVE!" Weebly now wants to charge for Customer Service calls, which is disappointing. The 'Live Chat' has been unhelpful with the spinning donut for 20 minutes. I am used to excellent customer service; I need more details on making the chat feature truly 'live' on my website. I have uninstalled the feature to avoid being charged after the trial. My issues are not resolved, so please do not note them as "FIXED" on this page. I need assistance with SimpleChat as I can't figure it out alone. - Bruce C. - AdvancedCareerSolutions.com

I am trying to cancel our website. The individual who initiated it left the company years ago, and we are no longer able to access it. We have attempted to contact your company several times without success. Yesterday, we were on hold for over an hour. The address linked to this account has been discontinued due to inactivity over the years, making it impossible for us to log in. The old email associated with the account was [redacted] This relates to Loppnows Sports Bar. Your assistance is greatly appreciated. Thank you.

I created a one-page website last Friday and I'm struggling to edit it as I keep getting redirected to an old version. Despite following all the instructions given, I can't seem to access the new site linked to a fundraising campaign for my foundation. This issue seems inconsistent, working for some and not for others, which is frustrating. I'm currently on hold with an agent for almost 20 minutes seeking help, after having paid for the domain and built the site using Weebly. I hope to receive assistance soon, or I may have to consider alternatives like Wix. My name is B. N. Mantion, and you can reach me at [redacted] or [redacted]

I received a notice from Weebly about renewing one of my websites. Despite expressing my desire not to renew it, they charged my credit card. Despite multiple attempts to contact them for a refund, I received no response. Finally, after involving my credit card company to reverse the charge, Weebly proceeded to cancel all my websites and is now unresponsive. This incident is frustrating as I've been a customer since [redacted]. Currently, I am unable to reach them as my login details are invalid, and the phone support does not recognize my account. The lack of communication and difficulty in resolving this issue is causing me financial loss. Any assistance would be greatly appreciated.

Hello! I have created a website using Weebly, and I am looking to allow my clients to pay with credit and debit cards in addition to PayPal. I initially tried setting up payments through Stripe, but unfortunately, my country (Jordan) is not supported by Stripe. I am currently on a Business plan with Weebly and I am considering upgrading to Business Plus to use Square for card payments. Alternatively, I am wondering if I can simply copy the PayPal URL and paste it into my Weebly site to allow customers to pay directly with their credit or debit cards. I would like to explore all options to provide my clients with different payment methods. Any suggestions or guidance on how to proceed would be greatly appreciated. Thank you.

I have a free Weebly account, and despite contacting them by phone, I was informed that free accounts do not include phone support. They directed me to their help page, but I couldn't find a way to send them a message. The site suggests logging in for better service, but I'm facing issues logging in currently. I urgently need Weebly to resolve the errors on my sites - both linguae.weebly.com and chineselanguages.weebly.com are displaying '[redacted]' error messages, and I'm unable to access them using my usual login credentials.

I need assistance with canceling a website created by a former employee who has left the company and is unreachable. The website is outdated and needs to be deleted. I have an annual charge linked to it, and the only information I have is ID: [redacted][redacted]0. I am willing to provide this ID for assistance, but I cannot find a way to do so on the current template.

I am in urgent need of assistance to connect my Weebly website to the domain name I purchased. I have successfully used Weebly in the past for teaching, but now I am struggling to create an E-Portfolio for a university project. I fear I may have accidentally paid twice. If this issue is not resolved promptly, I will have no choice but to discourage others from using Weebly on all platforms. It is frustrating that I cannot reach a real person for customer support. Kindly provide a contact number to address this situation. I have registered the domain name http//www.ell-insight.com and would like it connected to my website. I appreciate your prompt attention to this matter. Thank you. - J. Bailey

I am currently experiencing an issue where I am stuck on a blank onboarding screen while trying to set up my account. I entered my information on the first screen and clicked "next," but I have been stuck on the blank screen for the last 45 minutes. I am unsure if the site is down or experiencing problems. I am eager to use this site but this experience has not been a great start. Additionally, I encountered a message saying my survey submittal was refused because "I have already responded," which is odd since I am new here and have not had the chance to provide any previous responses.

As a graduate student facing a deadline, I created a website on Weebly for my online class. While the website looks good, I realized I can't add students or manage assignments. I attempted to integrate a Google Classroom account, but it's only visible to me. My website, www.forensicscience-fs101/com, doesn't reflect that it's an educational site. Can someone assist in transforming my current site into an educational platform? Thank you for your help.

Dear Weebly Customer Service, We are writing to inform you that we are discontinuing your services. We were not made aware of the automatic resizing of our photos, resulting in inaccurate thumbnails that only display a portion of the artwork on our site. This has significantly impacted our presentation and sales, devaluing our [redacted]-item website crafted over years. Upon discovering a critical flaw in our website, we observed Weebly automatically resizing our [redacted] pieces of fine art, affecting their proportions on the site. Despite extensive efforts, we could not disable this feature, causing discrepancies between the art's appearance on the website and reality. Resolving these issues has been costly and time-consuming. Therefore, we request the cancellation of our services with immediate effect. We require accurate representations of our art for potential buyers, and the current presentation on our website is unacceptable. Kindly process a refund per our contract that includes a 30-day money-back guarantee from November 12th. Despite our efforts to rectify the situation, the inherent limitations in your "stores" presentation feature hinder our sales efforts. We are willing to provide examples via email upon your request. Thank you for your attention to this matter. Sincerely, Richard C. Frey

I need to transfer our organization's domain name to another provider. Our website is currently inaccessible because it has been shut down. League of Women Voters Jackson Area is the owner of the domain and the emails [redacted], as well as [redacted] I have attempted to reset the password, but no reset emails are being received at these addresses. I have made the payment for the domain name using my credit card. My contact information is as follows: Mary Lee Clark, President of League of Women Voters Jackson Area. Please assist me in resolving this issue.

I need advice on how to use my website's address as my email. Currently, I use Google Apps for this purpose, but due to a significant price increase, I want to explore other options. I also want to opt-out of Weebly's automatic service renewal and receive prior notification before any charges. I am awaiting a response to an email I sent to Weebly support on December 9th. Additionally, I find the recorded female voice on Weebly's telephone line (00-1-[redacted]) difficult to hear.

I have been playing the Words Journey app from the Google Play store. The app requires the earnings to reach a minimum of $[redacted] to be able to cash out. After playing for over 40 hours and reaching $96, the payouts stopped despite completing more puzzles. The earnings per puzzle started high but decreased significantly once I reached $60 in earnings. I have tried contacting the developer at [redacted] multiple times over three weeks but have not received any response. If this issue is not resolved by 12/31/19, I will consider taking legal action.