Wayfair Customer Service Issues

I wanted to address the issue I encountered with the Doud (mustard) sofa I had on my waitlist. On Friday, November 29, the sofa was on backorder until January [redacted]. Surprisingly, it's now available, but only one piece in stock. The price of the other Doud sofa dropped to under $[redacted], which I was ready to buy immediately. However, the mustard color is now priced at over $2,[redacted], which seems like an unfair increase. This sudden price change feels like a greedy move from Wayfair. Unfortunately, I will no longer be a customer of Wayfair due to this experience, and I intend to inform others on social media about what happened.

Whenever I search for something on Wayfair, I keep seeing it on my computer repeatedly, even weeks after I searched for it initially. It's frustrating, especially since my interest in the item has waned. For instance, there's a small light fixture that keeps popping up. If I intended to purchase it, I would have done so already. This constant display is becoming bothersome and may deter me from browsing Wayfair altogether.

I recently made a purchase for a couch on Wayfair, with an expected delivery date of December 2nd. However, I received an email today stating that the item is out of stock and will arrive a month later. Even though Wayfair offers the same couch from various companies, I'm disappointed that they couldn't find an alternative to meet the original delivery date. I need assistance in contacting the right person to guarantee that the couch will arrive before Christmas, as it's crucial for my family gathering. I had planned this purchase in advance to accommodate my brother who will be staying over the holidays, and it's essential that the couch is here on time.

My account was recently compromised, resulting in an unauthorized order (Order #[redacted]) being made and charged to my credit card. Despite contacting customer service on 11/29 and speaking with Alexis S. regarding this fraudulent order, no resolution has been provided. I want this order cancelled immediately, removed from my order history, and I have already taken steps with my credit card company to report the fraudulent charge. I was told I would hear from a case manager within 24 hours, but I have not received any follow-up as promised. This security breach has left me extremely dissatisfied with the lack of online security measures in place at Wayfair. Regrettably, I will not be a returning customer due to this incident.

To the Concerned Party: I am inquiring about the validity of the $[redacted] review reward at Wayfair. I have made numerous purchases and left reviews, yet have not received any compensation for my loyalty. As a regular buyer, I believe there should be some form of acknowledgment or incentive for my patronage. It seems like there are no benefits for being a dedicated customer other than spending more money. While I understand that my feedback may seem insignificant among the vast number of customers, I simply wish to express my feelings of being undervalued. Sincerely, A Frustrated Shopper from McDonough

I experienced an issue with Wayfair.ca's website where I attempted to place an order but encountered an error message prompting me to retry multiple times. Unfortunately, I ended up receiving four identical items due to this glitch and was charged for all of them. Despite my efforts to cancel the order shortly after, I was informed it couldn't be done, leading to a lengthy process on the phone with customer service to resolve the situation. This ordeal resulted in me missing work and incurring additional childcare expenses. Furthermore, Wayfair not only failed to refund me but also instructed me to return the items on my own. The lack of assistance and empathy from their customer service representative was disappointing, considering the inconvenience and financial burden their mistake caused me. I am currently pursuing resolution through my credit card company due to the unauthorized charges.

Hello, I noticed that the Luverne extendable dining table in white and concrete was previously listed on your site for £94.99. However, during the "Black Friday Sale," it is now priced at £[redacted].99, supposedly reduced from £[redacted].19. I am in the process of moving into my first home in the next 2 weeks and have saved several items from your website to order. I am surprised by the significant price increase on this particular item that is meant to be discounted. The product now indicates that there is limited quantity available. I would like to purchase it at the original price of £94.99. Thank you.

Regarding order [redacted], the ornament arrived broken, and a refund is being processed. I was asked to provide a photo, but I have misplaced the email link. In the picture, you would see the base and top separated due to the loose screw that keeps spinning without tightening. I believe a video demonstration would be the best way to illustrate the issue, as the ornament is too heavy for me to manage with one hand. Any guidance on how to proceed would be greatly appreciated. Thank you.

My husband, who is currently hospitalized due to a stroke, mistakenly placed an order for stair carpet treads on Saturday, Nov 30. Since his stroke, he has been experiencing difficulty with his thoughts and actions. We do not require these treads and would like a refund promptly. The payment was made via Visa under the name Terry Moore. We are located in Canada. I would prefer not to share further details online and would appreciate if I could provide more information over the phone using the toll-free number. Thank you. - Marilyn Moore

I scheduled the delivery for the Dougy Brown/Cream/Ivory Rug for Fri, Nov 29, order no: [redacted]. The delivery dates were changed twice to Mon, Dec 2, and then to Tues, Dec 3, without specific times, causing significant inconvenience. I had to cancel important plans to be available for the delivery. Shipment no: [redacted][redacted]. I kindly request a fixed delivery time for Dec 3rd or else I prefer a cancellation of my order and a refund of £65.99. In case of cancellation, I'll seek the rug elsewhere since there's no one available at my neighbors' to accept the delivery. Best regards, P. Davies

Subject: Issue with Defective Mattress Dear Customer Service, I bought the Madison Mirapocket [redacted] Memory Mattress in April [redacted] with order #[redacted]. Sadly, in November [redacted], the mattress developed a significant dip that causes discomfort. Even after rotating it [redacted] degrees, the problem persists. This dip has resulted in back and neck pain for many months now. The two dips measure around 20cm (Width) x 40cm (Length) x 8cm (Depth), and I am 180cm/5’11” tall and weigh 90kg. I am attaching visual pictures of the defects for your assessment. I am requesting a replacement mattress of similar quality to prevent this issue from recurring. Please let me know if you need more details. Thank you for your attention to this matter. Sincerely, M. Lapoussiniere

Order [redacted]72: I purchased 2 track lighting kits, but only received one initially due to a payment authorization issue with Wayfair. After speaking with Wayfair, the second set was sent, and both sets were paid for with my debit card. Unexpectedly, a third set arrived, and I chose to keep it. I contacted Wayfair to pay for the extra set using my Capital One card to prevent any further issues. However, upon checking my bank account, I noticed the payment for the third set was deducted from my account using my debit card, not my credit card. Can you please cancel or refund the payment made with my Capital One card yesterday? Thank you for your assistance.

I purchased some furniture with an expected delivery date of December 10th. However, after placing the order, the arrival date was updated to January [redacted], which is not acceptable for me. I promptly cancelled the order on the same day, well in advance of the scheduled shipping date. The cancellation status is currently pending, and I would appreciate a prompt confirmation to ensure I will not receive the shipment. I am unable to wait for the extended shipping time, especially without prior knowledge of any overseas shipping details not provided in the item description. Thank you.

The delivery was scheduled for November 30, [redacted]. I received one parcel out of the two expected. On December 3, I was notified of a delivery window of 12:57-14:57. I took time off work to accept the delivery, but the parcel was left with my neighbor around noon. I am disappointed with the service from DHL and feel that some compensation should be offered considering the inconvenience caused.

I am a new customer of Wayfair and I am extremely frustrated with their billing system. The situation has resulted in the cancellation of some items from my order and has delayed my move. It's frustrating that my order can be canceled due to a billing error that wasn't on my end, especially after I took steps to prevent it. Last Friday, I made a payment of $[redacted], my bank authorized the payment, and Wayfair charged two separate amounts, $[redacted] and $[redacted]. This caused an issue with insufficient funds for the second charge. I immediately contacted my bank and Wayfair to explain the situation and was told my order would not be canceled. However, I woke up to emails stating that some items had been canceled, and a refund would be issued. This situation has been handled very poorly, and I am disappointed by the lack of communication and follow-through. If I had known earlier, I could have prepared better for this outcome.

I am having trouble ordering tile samples. The checkout says they can't be shipped to my zip code [redacted], even though it's part of the US postal system. Also, I can't reach your toll-free numbers from area code [redacted]. Please provide a regular number. I emailed before but no response yet. I was hoping for live chat help. Thank you.

I am having difficulty ordering tile samples as the checkout states that the product cannot be shipped to my postal code, [redacted]. I am located within the US postal system. I have tried calling your toll-free numbers, but none are reachable from my area code, [redacted]. It would be helpful to have a regular contact number listed on your website as well. I previously emailed you without receiving a response. I am eager to resolve this and would appreciate the option for a live chat.

Hello, I mistakenly placed an order on December 1st. While browsing, I accidentally confirmed the order without entering any card details. I promptly cancelled it, and it stated I would receive a refund in 3-5 working days. However, on December 2nd, my online banking showed a refund of £[redacted].99 from Wayfair followed by a charge of the same amount. I am unsure if I am still due a refund, as my account balance appears unchanged. Thank you.

We received our settees on September 17th, and not even three months later, a leg has broken off, also damaging part of the frame. The cushion covers became bobbly and strange after only a month of use. We now have a settee without legs on the floor. There is no justification for this as it was never roughly handled, only moved on a wooden floor. The leg seems to be made of cheap chipboard instead of proper wood. We paid the same price for a sofa at Next that lasted 8 years. We would appreciate a refund or a replacement, please.

I'd like to inquire about order [redacted]. The price online has dropped from $87.99 to $72.99 since I made the purchase. I am concerned about being charged the higher amount due to the delivery time. The estimated arrival date indicated today as December 4th, however, I have not received any notification about the shipment. I have been at home waiting specifically for this delivery. Please provide me with further information. Thank you in advance for your assistance.