Washington Post Customer Service Issues

I am Edie Baxter and you can reach me at ediebaxter33[at]gmail[dot]com or [redacted]. I currently have a digital subscription to the Washington Post. Earlier this spring, I purchased a digital subscription for my husband, Jacque Rodney Smith, but due to the disruptions caused by Covid-19, the subscription wasn't successfully set up. I am interested in adding my husband to my existing subscription for an additional fee. I would appreciate any guidance on this matter or if there are other solutions available to grant my husband digital access to the Post. Thank you for your help in advance.

For the past two years, I've paid for my annual subscription to the Post by check without any issues. This year, I attempted to use a VISA gift card online and was met with rejection. Despite explaining to the agent that it was a debit card, I was told it wasn't acceptable, with a firm take-it-or-leave-it stance. The conversation with the agent felt unproductive as he only cited policy without providing reasoning behind it, unlike previous experiences with your team. When I opted to revert to paying by check, I was surprised to learn that checks are no longer accepted, restricting payment to regular credit cards. Being 79 years old and a retired teacher, I rely on the Post to start my day and am now facing this unforeseen barrier. I have hesitated to obtain a standard credit card due to concerns about identity theft. Your assistance with resolving this issue is greatly appreciated. Thank you.

Dear Ishaan Tharoor at the Foreign Desk, I read your article on "Mulan" and believe there might be more to investigate about Disney. When I was younger, Disney sponsored an event called "Glasnosht" or the Night of Broken Crystal every year at their parks for Christians. My Jewish Russian immigrant mother strongly opposed Disney and never allowed me to visit Disneyland as she considered it disrespectful towards our community.

In September [redacted], I purchased a Washington Post subscription for $29 annually through PayPal assuming I wouldn't be auto-renewed. However, I was charged $[redacted] on 9/26/20 for the renewal. Requesting a full refund. Would like to re-subscribe for $29 without auto-renewal. Can I send a check for this renewal? Uncertain of my subscription status, unsuccessfully tried canceling online. Recently faced access issues to an article. Wondering if being blocked indicates cancellation. If so, how can I get a refund? Also, seeking guidance on renewing without providing credit card details for automatic renewal next year.

I am an Amazon Prime member and have been a Washington Post subscriber for several years. Lately, the pop-ups asking me to subscribe are overwhelming my screen and preventing me from accessing the content I pay for monthly. It's frustrating, and I hope this issue can be addressed promptly. Thank you for your attention to this matter. Best regards, Timothy Craig Email: [redacted] Phone: [redacted]

My frustration is at its peak due to the algorithms used by the NYT and WAPO. We have been loyal customers of the NYT with a 7-day home delivery for over a decade, and we have had a digital WAPO subscription for quite some time. However, I am continuously experiencing access issues with both publications, both through email and Facebook. Dealing with this ongoing problem is incredibly frustrating and unacceptable. Despite reaching out for help multiple times over the years, I rarely receive assistance and have never received an apology. A friendly reminder to the sales team: for customers to purchase your product, it needs to be user-friendly. I am considering terminating my subscriptions due to this ongoing inconvenience.

Dear forum members, It appears that there are differing opinions about the current election situation. Please remember to communicate respectfully with one another. Let's keep the discussion civil and focused on sharing information courteously. Thank you.

I am Ritu Sethi. I want to share an upsetting experience I had while on the phone with the Apple Store. After being passed around to several representatives, one individual asked me to use FaceTime to prove I wasn't a robot. Shockingly, this person then asked me to undress. This incident left me unable to sleep, constantly crying, and feeling violated. When I contacted Apple, their response was dismissive, claiming they are too big to care about such matters. I feel stripped of my dignity and demand that my story is heard. No woman should endure this, and no corporation should believe they are above accountability. I urge you to join me in speaking out against this injustice. Thank you for listening and I hope for your support. Ritu

Possible Scam Alert, I experienced a concerning situation involving a suspicious envelope a few years back. Despite DC Police identifying the culprit, there has been no further action. The envelope resembled those used by Post and Times carriers, but with subtle differences. It did not specify the newspaper and simply stated "your NEWSPAPER Service" in highlighted blue font, standing out from the rest of the text in red. While it resembled the envelopes typically used for seasonal tips, it arrived much earlier than expected. Upon receiving it, like many others, I sent money to the indicated address, only to find out later that I had to pay my actual carrier separately. I am attempting to contact the Post to address this issue and hopefully prevent others from falling victim to a similar scam. Thank you, Lanny M. [redacted] 33rd Street, NW Washington, DC [redacted]

I would like to express my gratitude to The Washington Post for the recent online article I read regarding the U.S. Supreme Court's decision on the Pennsylvania election lawsuit on December 8, [redacted]. I found the article to be informative and impartial, devoid of biased language and personal opinions. It is refreshing to come across such objective reporting in today's media landscape, and I felt compelled to acknowledge it. I hope this commitment to delivering news without interjecting opinions continues to grow, as I share your sentiment about the prevalence of opinion masquerading as news. Kind regards, Evelyn W.

I continue to receive the following notice. I contacted support yesterday, and they confirmed the payment made through Amazon was received. However, today, I received this message: Update your payment method through Amazon by 1/7 to continue accessing your Washington Post Basic Digital subscription. A payment issue occurred, and it is necessary to update your payment method through Amazon by Thursday, January 7, [redacted], to avoid interruption in service. Inaction may result in the termination of your subscription. To update your payment details, please click on the following link.

I have a daily and Sunday home delivery subscription that includes unlimited online access. I have been trying to receive the Local Headlines weekday newsletter without success. Despite contacting Customer Service, the issue remains unresolved. Can you please ensure that I start receiving the Local Headlines online delivery on weekdays? I am eagerly awaiting your response and assistance. - Leonard B. [redacted] Lenox Road Bethesda, MD [redacted] Email: [redacted] Phone: [redacted]

Please let Jeff Bezos, the owner of that newspaper, know that spreading false information is not acceptable. I recently came across an article in that publication claiming connections between Ukraine's president and President Biden, insinuating wrongful acts. The allegations are baseless and harmful. The Washington Post, run by Mrs. Bezos, is mentioned negatively in the post. It is crucial that news outlets provide accurate information, unlike the misinformation being circulated. Let's strive for honesty and integrity in reporting.

I have two digital subscriptions with The Washington Post: 1. Account #1[redacted], $10 every 4 weeks, was canceled today by Washington Post Customer Service. Renewal was scheduled for Feb 8, [redacted]. 2. Digital account at $5.98 per month, set to renew on Feb 23, [redacted]. I attempted to cancel online today but struggled with the instructions and could not reach a human representative by phone. I wish to cancel both the #[redacted]0 account and the Apple account. Apple does not provide an account number. I would also like to switch to an Academic Subscription at $1.00 per month. I am a Research Professor of Bioethics at Boston College, and my BC email is [redacted] Could you assist me with this task? My computer skills are limited. My credit card is a Visa from Boston College issued by U S Bank, the same one used for WP Account #[redacted]9. The card ends in [redacted]. Please contact my mobile phone at [redacted] for the full card number if needed. If I miss your call, kindly leave your name and number for me to return.

I'm having trouble logging into my account due to the GD reCaptcha. I've tried numerous puzzles, but it's not working. I'm frustrated and won't log in if I keep encountering this issue. I canceled my New York Times subscription because of reCaptcha, and I'll do the same with your service if it persists. Please address this problem and consider removing reCaptcha. Thank you.

I am curious about the lack of background investigations done on Cuomo's accusers, particularly their affiliations and previous relationship records. The media seems to be reporting on the accusations without asking any questions or conducting investigations. There is concern about how the accusers are being portrayed in the media. It would be beneficial for them to testify under oath. Thank you.

On March 4, [redacted], my bank account was charged $[redacted].00 for my Washington Post digital subscription without prior notification. I am uncertain about the coverage of this charge, although I believe it is for a premium membership. I allowed the deduction without raising concerns due to my frequent use of the service. However, today when I tried to read an article, I was blocked from access until I paid for my membership. I am frustrated by this situation and would appreciate prompt assistance in resolving this issue. Thank you, Kristine Eden Rankin

The Orange war plan by the United States against Japan was developed in secrecy during President William McKinley's first term in [redacted]. This was the same year the U.S. entered a war with Spain after the USS Maine explosion in Havana, Cuba. Some Japanese crewmembers also died in this incident. The U.S. blamed Spain, despite speculations of the explosion being due to coal dust. The planning against Japan, also known as the Orange plan, began during this time of the Spanish American war due to concerns about the disorganization of U.S. military operations. The focus on war plans against Japan increased with the Orange plans, leading to discussions about potential hostilities against Japan.

I have attempted to log in several times but have been repeatedly blocked by CAPTCHA challenges, first with identifying bridges, then fire hydrants, and later with other prompts. It is frustrating to encounter these obstacles when I am paying for access to the website. After closing the tab and reattempting, I logged out of my email, cleared my browsing history, and then tried again, only to face another CAPTCHA after entering my username and password. This situation is becoming increasingly exasperating.

I am experiencing difficulties receiving the Food Section in the Wednesday paper. It has been missing twice this month, and despite my calls, the issue persists. I eagerly anticipate reading this section and am disappointed when it is absent. This has occurred multiple times this year, which is frustrating as receiving a complete paper should not be a challenge. While I do not miss the sports section, it always arrives. I request assistance with this matter as my dissatisfaction with the service is growing, and I am considering canceling my subscription. Previously, restarting delivery was also problematic, resulting in missed papers and additional inconveniences with phone calls. The situation has become very frustrating for me.