Walmart Product Care Plan Customer Service Issues

I submitted a claim for my damaged cell phone to Asurion, and it was processed. After choosing a replacement phone, none of the options offered were satisfactory. The replacements did not match the phone I owned and insured or come close in value. My Walmart Product Care Plan email dated November 11, [redacted], clearly stated that the replacement would be of equal or greater value. Despite making multiple attempts to contact Walmart and Asurion via phone and live chat since November 11, there has been no response as of November 27. I am disappointed and feel misled by this situation. I have a history of purchasing LG and Samsung phones and currently use Straight Talk services. I can provide the necessary documentation and receipts. My request is simple - I want a replacement for the Stylo 3 I originally purchased, not an inferior model. Alternatively, I would like to apply the $[redacted] original purchase price towards a Stylo 4 and pay the difference. Sincerely, Renee M Jones Service ID #[redacted]

I purchased the Asurion protection plan along with my $[redacted] LG Stylo 3. Unfortunately, I dropped the phone, causing the screen to crack and pieces to fall out. I initiated a claim for a replacement on November 7th. However, none of the three replacement options offered were the same model as my current phone, and they were also of inferior quality. The email from the Wal-Mart Product Care Team had mentioned that the replacements would be of equal or greater value, which has not been the case. I am hoping that the Walmart Product Care Plan can provide me with an LG Stylo 3 or 4 as a replacement, refund the $[redacted], or allow me to pay the price difference to upgrade to the $[redacted] Stylo 4.

I bought a phone and a protection plan at Walmart in Connersville, Indiana in July. Unfortunately, I misplaced my receipt. The phone got damaged, but despite contacting multiple entities like Walmart, Walmart Care Plan, Allstate, and Walmart Electronic Help, no one could help me without the receipt. I provided them with the IMEI number, the payment method (a check), and the approximate purchase date of 7/16/18, but there seems to be no record of my purchase. I received a lot of back and forth without a resolution. This experience has left me feeling frustrated and out of options. I am disappointed in the customer service I have received and the lack of assistance in this situation.

On 7/22/18, I bought an ONN mini CD Stereo with radio (#[redacted]76) from Walmart store #[redacted] in Wahpeton, ND. Although I initially lost the receipt, I found it recently. I unboxed the stereo last week and found that the radio works, but the CD player is faulty. I attempted to return it to the Spearfish, SD Walmart store, but they declined due to it being after the 90-day return window. I've since purchased a different unit online through Walmart's Black Friday sale. I kindly request a refund for the defective stereo at my local Walmart store. Thank you, Darrell Vig.

I received a replacement iPhone that is malfunctioning. It is unable to place calls, receive texts, has issues with mobile data, and makes strange noises like loose screws inside. I urgently need a brand new phone delivered before Friday, December 13th, as I have a trip planned. I cannot wait for the faulty phone to be returned and tested before a new one is sent. Please send out a new phone promptly, not a refurbished one, or provide me with an e-gift card along with a shipping label to return the defective device. I experienced delays and inconveniences trying to resolve this matter last night and I am quite dissatisfied with the service.

I submitted a claim for my son's Beats headphones on October 15, [redacted], and sent them in on October 29, [redacted], along with my daughter's malfunctioning iPhone 5. The headphones were supposed to be repaired, and the phone was to be refunded. Despite receiving several emails, nothing has been resolved. I have been calling repeatedly but cannot get any clear answers. I am extremely frustrated and disappointed with the lack of progress on this matter. I have spoken with numerous employees and Supervisor T, but our call disconnected. I then spoke with Supervisor B, who was unhelpful. All I am asking for is either my repaired products or a refund. Please, someone, reach out to me regarding this issue. Thank you.

I purchased a Roku Express from Walmart (Device ID: C[redacted]9) (SKU# 3800RW) on 7/17/18 and also bought a 2-year replacement plan. After about one to two months, it started freezing, resetting itself, and having trouble loading the main Roku menu. I tried various troubleshooting steps like resetting, factory resetting, changing outlets, and HDMI ports, but the issues persist. Both Roku and Walmart have been unhelpful in resolving the problem or replacing the device. I just want to have a functioning Roku so I can enjoy the subscriptions I've paid for without interruptions. If I had known about these issues, I would have considered a different option like cable or dish TV.

On February 14, [redacted], I visited Walmartcareplan.com to submit my receipt for a Samsung phone. Despite entering all the requested information already on the receipt, I received three error messages. I engaged in a chat with SherwinEvan and received a transcript but was disappointed to find that it lacked the phone number for the Mobile Care Team. After calling back and speaking with Marissa, I was given a confirmation number and instructed to send back the phone for assessment. If approved, I would receive a $[redacted].94 gift card. There was a $29 deductible to cover shipping and recycling. After not receiving the email label promptly, I called back, spoke to Alice, and corrected my email address. The back-and-forth with Marissa about the email address and the delays have been frustrating. On February 15, [redacted], I still had not received the label after almost 24 hours. Speaking with Claire, the email address was confirmed but the label was resent. As of 2 pm, the email had not arrived. On February 18, [redacted], I contacted Marissa again, and after correcting the email address once more, she mentioned a review process delaying the email for up to 72 hours. I am quite dissatisfied with the efficiency of this process. I am now seeking a callback from a member of management. Maureen Duggan-Cassidy

I purchased a phone for $[redacted].00 and added a replacement plan for $34.00, unfortunately, the screen broke. After doing the replacement, I am now being offered phones at varying prices like $39.00, $29.99, and $59.00. This doesn't seem fair compared to the $[redacted].00 phone I originally purchased. I am concerned about losing money and phone time. I am requesting an e-gift card to be able to buy a phone without losing value. It's frustrating to feel taken advantage of by the company. I have been a loyal customer since [redacted] and would prefer not to switch providers. I am hoping to resolve this issue without changing companies. I am looking to either receive a refund of $[redacted].00 or a phone of equal value. Your assistance in addressing this matter would be greatly appreciated.

I purchased a ShopVac and considered getting the 2-year protection plan. I wanted to clarify when it starts, and was told it begins after the manufacturer's warranty ends. Upon reviewing the terms, I discovered that the protection plan actually starts from the purchase date and doesn't overlap the manufacturer's coverage. I attempted to make a claim with Walmart's protection plan only to learn that I should contact ShopVac as I am still under the manufacturer's 3-year warranty. This situation feels like a scam because by the time the manufacturer's warranty ends, the Walmart protection plan will have already lapsed for a year.

I have been corresponding with Walmart's warranty department over email for five exchanges regarding a table set purchased two years ago. Unfortunately, three of the chairs have broken with the back supports snapping in half. I reached out to Walmart's product care, provided the receipt, warranty details, and photos of the disposal method. Despite sending the disposal pictures of burning the chairs, Walmart has requested proof of disposal multiple times. Living deep in the woods of New Hampshire, burning items is our method of disposal. It seems like the communication has halted, and I haven't received any responses. It appears that our disposal method might not be acceptable. I am unsure of the next steps as the three chairs have already been burnt, leaving us with only one to use. If I had known about the disposal proof requirement, I would have handled it differently. I am hoping that Walmart's product care will stand by the warranty I purchased when buying the table.

While riding my MGONE Maddgrwr BMW bike at a normal speed with my kids, the pedals suddenly stopped working, causing me to crash and sustain injuries to my left foot, knee, shoulder, and leg. Luckily, my son was not involved in the accident, as it could have been much worse. There was a witness present who saw the incident. I am requesting a replacement for the bike with a two-year warranty and a $[redacted] gift card, as we have the original receipt. I believe these remedies would be fair given the situation, and we prefer to resolve this matter amicably.

My phone was damaged on July 5, and I went to Walmart on July 6. They helped me with the warranty process, and my replacement was approved. After waiting for the shipping labels, my damaged phone was sent back on July 13. The replacement was approved on July 15, with tracking number 1Z8W[redacted][redacted]. Unfortunately, I never received the replacement phone. I've made 8 lengthy phone calls but have not received any helpful answers. I eventually purchased a new phone out of necessity. The replacement I did receive was a reconditioned phone with a 3-month warranty, not comparable to my original device. It arrived disassembled in a box. Despite being promised return labels and a refund, I haven't seen either. This situation is frustrating, and I'm unsure of the next steps to take.

I bought a TV in [redacted] along with a 3-year extended warranty. When it stopped working recently, I contacted the store where I purchased it, and they confirmed my original warranty had expired but my extended warranty was still valid until 4/30/[redacted]. However, when I reached out to ASURION regarding the extended warranty, they claimed it expired on 4/30/[redacted], which doesn't add up as I should have another 8 months left. They explained the extended warranty starts from the date of purchase, not after the manufacturer's warranty. This contradicts what I was initially informed. I am frustrated and seeking assistance to resolve this issue.

A few weeks ago, I attempted to reach out to Walmart Plan Support regarding issues with my Sony 55-inch X930 TV under a 3-year plan. The problems include excessive blooming, backlight bleeding, and occasional flashing during dark scenes (although rare). Walmart referred me to the plan support company, but did not provide their phone number. I am seeking assistance in getting the contact information for the company to arrange for repair of the faulty parts. Additionally, when I switch the picture mode to Photo-Vivid, Standard, or Custom, large white spots appear on the screen when it is black.

I returned a monitor that I purchased on 5/31/18 and bought a 2-year plan for the screen amounting to $[redacted].12, as per my receipt. I contacted you regarding it not working and was supposed to receive a credit for a new monitor within 3 to 5 days. After waiting for 2 weeks with no response, I could not wait any longer and bought a new monitor at Walmart. I returned the old monitor in the box of the new one to you and it has been 3 months without any reimbursement. I am in a tight financial situation and really need this money back. I included a note in the return box because I hadn't heard from you. Please get back to me soon.

I am seeking assistance regarding registering a TV and its protection plan for our church. Despite the automated system indicating it's not required, my supervisor insists on completing the registration. I typically manage my personal Walmart app on my phone but am unable to register a church TV through it. Unfortunately, I haven't been able to access live support or locate the live chat option mentioned by the automated system. It's quite frustrating not to have live assistance available. Can someone please provide guidance on registering this coverage plan for our church TV?

I'm trying to find my chat conversation with Sherwin Evan from Monday, December 2nd. I have typed out my issue at least six times in the past three days, only to be redirected to a site that now wants to charge me to review my problem again. Please contact me by phone. My fingers are sore, and my patience is wearing thin from the runaround at Walmart. I bought a 3-year warranty for a product that is now only 2 years old, and I have not received a definitive answer on whether it is covered or not.

It's been a week since I received the update below, but I still haven't received the packaging to return my laptop for repair. Can you provide any information on this? Thank you, Gary T. Thank you for initiating a claim. Next, we will send you materials and instructions Service Request ID [redacted] Hi Gary, We are committed to fixing your laptop promptly. We will send you a pre-paid shipping label and instructions via email or mail to return your non-working laptop to us. Kindly note: For TVs and desktop computers, we are sending special instructions and packaging for the return. For efficient service, please ensure to follow the instructions carefully and remove any passwords from your device before sending it back to us. Need more help? You can check out our website. Best regards, The Walmart Product Care Team powered by Asurion

On 2/23/[redacted], I bought an HP Printer with Serial #CN7BT394W3 for $49.88, along with a 2-year RPL plan for $4.00 and $3.99 for taxes, totaling $57.87. The next day, 2/24/[redacted], I purchased a second identical HP Printer with Serial #CN7BR383RP, also with a 2-year RPL plan and taxes, for my home office. After experiencing printing issues with my first printer, I contacted HP support on March 7, [redacted]. Despite speaking with both Clark and Gary for over 2 hours, they found a connection problem between the modem and the printer, rendering the printer unusable. As the second printer was barely used due to my husband's illness, I decided to switch to it. However, this printer had issues connecting to HP's Instant Ink Department, causing ink supply problems until it completely stopped working on January 12, [redacted], still within the warranty. I am seeking reimbursement for both printers under the warranty to purchase a new one for my office. Thank you for addressing this situation. Best, Janette W.