Walgreens Customer Service Issues

As an individual with multiple sclerosis, I am dismayed by the way your store manages my pregabalin prescription. There is no automatic refill, I can't request it early, and there are no notifications when it's due. As an MS patient, I cannot predict my symptoms and have to address my needs when I am able. This situation is worrying for me as I also have atrial fibrillation, and missing my pregabalin could worsen my heart condition. When I call with the prescription number, the automated system often reads back the wrong number, leading to confusion. I rely on my medication and need it on time without feeling judged. The 15-mile journey to the pharmacy is not always feasible, so I try to coordinate to pick up my meds in one trip. The current system causes stress and is costly due to unnecessary travel back and forth.

Our agency had a contract for a flu clinic on 10/1/21 and 10/26/21. After confirming with Crista Lanni, nobody attended the 10/1/21 clinic. The pharmacist informed us late and corporate schedules these clinics without their knowledge. With the upcoming clinic on 10/26/21, we are concerned about a repeat scenario. With 60+ staff turned away on 10/1/21, it's vital to ensure attendance for the next clinic. We expect 80+ staff on 10/26/21. Can someone verify attendance for our upcoming clinic to prevent a similar situation?

I loaded $[redacted] onto my Amex Serve prepaid card on Thursday at 6 p.m. It's now nearly 48 hours later on Saturday, but the funds have not appeared in my account. Amex couldn't find any record of the transaction based on the reference number on my receipt, so they've initiated a dispute. They suggested resolving the issue with Walgreens. After speaking with the manager, Ashley, she mentioned that these transactions are non-refundable. Despite giving Walgreens $[redacted] and them promising to credit my prepaid card, they haven't done so yet. I plan to involve the police if they don't refund me and might press theft charges. I'm considering reaching out to Walgreens Customer Service for further assistance. It's frustrating that in today's technology-driven era, tracing and locating this missing money seems impossible.

I went to get a candy bar at the counter, but no one was there. Another customer offered to find someone, and eventually, a lady from the photo counter came over. She briefly attended to the other customer, despite implying she was assisting me. After a mix-up with the other customer's coupon, she finally rang up my items. I gave her my Walgreens card, and when I reclaimed it, there was a slight tug-of-war. Later, when I went to get film processed, I was asked to wait while another customer's film was processed first. I felt disregarded by the clerk's actions. Upon calling to speak to the manager, I was abruptly hung up on. I felt ignored and disrespected throughout the whole experience.

On Thursday, October 21st, I visited the Walgreens Pharmacy on [redacted] County Farm Road in Hanover Park, IL. I went to the drive-up window to pick up my prescription but no one attended to me after waiting and even honking my car horn. I had to enter the store to retrieve my medicine, a task difficult for those who cannot walk. When I approached the pharmacy department inside, I informed the employee about my experience at the window, but she responded with indifference and provided no apology. This lack of customer service is concerning. It would be beneficial to improve the screening process for new hires. As someone working in customer service, I am disappointed by the treatment I received. Kindly address this issue.

While in Walgreens, during my checkout, the cashier made a whispered comment insinuating I should shop elsewhere next time. Despite having $[redacted] in hand to pay for Foundation, I was wrongly accused of theft. I promptly notified the on-duty manager of the situation and encouraged the clerk to involve the police if necessary. The embarrassing ordeal unfolded with onlookers, including one of my child's teachers in line behind me. The clerk's accusation was based on a misunderstanding as my friend had taken items from me to purchase separately. The manager, upon clarification, simply acknowledged the misunderstanding and wished me a good night. However, the incident left me feeling upset, so I inquired about the clerk's name before leaving.

In the past two years, I decided to close my husband's email account due to his dementia, consolidating it into a family account. Initially, I faced a challenge with setting up both customers with the same password. However, a pharmacist found a solution, making things easier during a challenging time. Unfortunately, my husband passed away on August first. Today, when I contacted customer service to remove him from the account, I was informed this was not possible. They said his details would remain the default, and I would need to manually switch to mine for any actions. I requested to be made the primary account holder, but this was also denied. The pharmacist deactivated my husband's account, which inadvertently deactivated mine too as we shared the credentials. Despite my plea for a simple solution, I was told only a disabled option was available, with no reactivation alternative. Consequently, I am currently unable to manage my prescriptions on the website. I am frustrated by this ordeal and simply wish to have my account with my existing email or have the family member order rearranged with my information displayed first.

I have been going to this Walgreens pharmacy for about three years, and for five years, I used another Walgreens location. Unfortunately, I consistently encounter problems getting my prescriptions filled or even obtaining my medication. When calling their pharmacy, I have experienced long wait times, being disconnected after waiting for nearly an hour, and having to call back only to wait another 30 minutes. I attempted to use the app to streamline the process, but it hasn’t been effective. The information on the app differs from what the pharmacy has in their system when I arrive in person. I've even been told they didn't have my medication and would need five days to order it, but upon requesting assistance from someone else, the medication was miraculously available ad ready for me. This situation has occurred multiple times, and it's really frustrating. I am unsure if this is due to incompetence or a reluctance to provide me with my prescribed medication. I am seeking a resolution to these issues, as I don't want to spend excessive time interacting with multiple individuals just to obtain my prescriptions. It's incredibly challenging to face several obstacles in what should be a simple process and continually go out of my way to get my refills or have any prescription processed.

On November 4th, [redacted], I visited my primary care physician who prescribed the inhaler Trelegy Ellipta. After trying a sample provided, I experienced a severe reaction, causing constant coughing and wheezing. Four days later, I still have a persistent cough. I contacted my local Walgreens to return the unused Trelegy inhalers that I paid $[redacted].00 for out of pocket. Despite the sealed packaging and unopened paper bag, they declined the return. The staff mentioned a disposal option, but I am seeking a refund instead. I appreciate your attention to this matter. Thank you, Jeannie.

My husband and I had an appointment for a Covid booster at the Walgreen's Winthrop St store in Taunton, MA. Despite being in our 80s, we experienced a disappointing visit. Arriving at 3:10, we waited at the Covid check-in counter for 10 minutes without any acknowledgment. Surprisingly, there were no other customers present. I provided my husband's check-in sheet, while mine was not printed out, causing a delay in locating our information. We were informed that only my husband could receive the booster due to a shortage of Moderna. This was frustrating as we found it challenging to travel there. The employees showed a lack of empathy and provided no helpful solutions during this unpleasant experience. The unhelpful attitude displayed by the two female employees left us feeling unheard and disrespected. Our children would not be pleased with the treatment we received. Patsy and Raymond Wach

After a challenging week trying to fill my prescription at Walgreens, I was informed that it would be delayed until the next day at the Lake Murray Boulevard location. They eventually filled it at 8:45 pm, but with the commute taking 40 minutes, I was met with an empty pharmacy upon arrival. It is a controlled substance, meaning I have gone without it for four nights, resulting in sleepless nights. Unable to reach my doctor over the weekend, the responsibility now falls on Walgreens to provide the medication promptly to avoid any negative effects on my health.

I made multiple calls to the St. Joseph MI store today to reach the pharmacy, but was put on hold with 3 calls ahead of me and never got through even after waiting for about 30 minutes. The call eventually got disconnected from Walgreens' side. It's frustrating that customer service seems overwhelmed. There is a visible need for improvement as other customers and I have experienced similar issues before. I hope this feedback helps in addressing the situation.

I am a 48-year-old Type 1 diabetic on multiple insulins, including Tresiba for the past 6 years. I usually have it on instant refill at my regular Walgreens. When I tried to refill my Tresiba and found it was not on my profile, it came as a surprise. Now, I am left with no insulin for the weekend. Can you please assist in checking why Tresiba was removed from my profile and help me secure at least one pen until I can get a new prescription? Thank you. Tiffiany J. [redacted] Packing House Road, Lot #26 Kingsport, TN [redacted] [redacted]

I recently received an unexpected email from [redacted] claiming to be a special prize from Walgreens. If this email is legitimately from your company, please unsubscribe me. If not, kindly proceed with legal action. I am willing to forward the email to an address of your choosing, but if I hear no response within two weeks, I will discard it. Thank you.

My husband, R, was denied a COVID vaccine booster last night, 12/14/21, at 8:00 PM, at the [redacted] Street Road, Bensalem, PA [redacted] location (# [redacted]). The pharmacist refused him, mentioning that our insurance provider, Blue Cross Keystone Health Plan East, was not in-network. The pharmacist also claimed that the government had denied the shot. Despite Rich's attempt to explain that everyone is entitled to a vaccine regardless of their status, the pharmacist disagreed, stating that "No one is paying for it" and argued with Rich. He waited two weeks for this booster, and I scheduled the appointment online, but neither Walgreens nor Rich received any notification that he couldn't receive the booster. Rich felt embarrassed and defeated when he had to leave without getting the shot, especially since in Pennsylvania, where we reside, everyone is supposed to have access to the vaccine regardless of insurance coverage. The situation has upset me greatly, and I am seeking a response from Walgreens' senior management to clarify if the pharmacist's actions were warranted. I have reported this to Bensalem township and contacted the Governor's Office in Pennsylvania.

The Walgreens location on East Main Street in Torrington, Connecticut has been mishandling my medication - both my Wellbutrin and Concerta. I specifically need the name brand as the generic version makes me ill. I am concerned about what they are doing with my medications. Today, I only received 5 pills when I should have a 90-day supply. Please address and correct this issue promptly. My name is Alan M., and I reside in Goshen, Connecticut.

I'm frustrated with the pharmacy at the store on Oakland Ave. and Locust Street in Milwaukee, WI. Twice I received emails to refill my gabapentin, but when my husband went to pick it up, it wasn't ready. They frequently make mistakes with our medications, which is becoming a recurring issue. I've stayed loyal because of one competent med tech there, but the constant errors may push me to switch to CVS or Walmart nearby.

Setting up the Walgreens app can be challenging. I've encountered issues with the automatic refill notifications, as there is no alert when a prescription is ready. Sometimes prescriptions faxed by my doctor don't make it to the store promptly. Recently, I received a message stating a newly faxed prescription had no refills even though it was sent the day before. The automated phone system's prompts are frustratingly unhelpful - I often end up waiting to talk to a live agent. It's a time-consuming process. The automated prescription services really need to be more efficient and user-friendly. Hope they can improve their system soon!

I am having trouble accessing my online photo book account due to password issues. Despite multiple attempts with new passwords provided by different customer service representatives, I continue to receive an error message. Even when trying to contact Customer Service, I was unable to reach anyone for assistance. I am hoping for someone in the system to help me resolve this matter so I can proceed with creating my photo book. Thank you for any assistance you can provide. - Margie

On Saturday, December 18th, I unfortunately injured my ankle and had prescriptions called in to Walgreens store #[redacted] in Cleveland, Texas by Dr. Chou from Kingwood Hospital. My husband picked up Meloxicam, but we realized he did not receive the Hydrocodone pain medication. After braving a storm on a 20-minute drive back to Walgreens, he encountered a rude employee (a large Black woman) who initially stated the medication was out of stock and walked away. After pleading with her, she instructed him to wait for about 10 minutes, during which he observed concerning behavior from the employees.