Walgreens Customer Service Issues

My Walgreens card no longer matches my Walgreens membership number, which I have been using successfully for twelve years. Since the new loyalty scheme was introduced, my card is not linked to my chosen online coupons. This issue has persisted for ten years now. It seems they are unable or unwilling to resolve it properly. I believe their excessive need to store information is causing this problem. The corporate focus on profits above all else is detrimental to society and is leading to chaos.

I recently visited a store that is not close to my home and purchased a package of Sweetarts that expired in November [redacted], which was 18 months ago. I was also overcharged for the candy. After contacting customer service by phone, I was informed that only the store manager could assist me. When I spoke with the manager, they advised me to return to the store. I am frustrated with this resolution as I do not want to spend another hour in the car to return an expired product and get a refund. I urged for the expired candy to be removed from the shelves, all items in the store be checked for expiration dates, and to receive a refund without returning to the store. I am disappointed with this store and concerned about the possibility of other expired products like medications.

I recently refilled my prescription at your Blue Diamond and Decatur location in Las Vegas, Nevada. Unfortunately, after taking the Amneal brand for two weeks, I found it to be ineffective. When I reached out to request a switch to the Mylan brand, I was met with rude customer service and a lack of assistance. Despite waiting for two weeks, I was informed by the store manager that they would not replace the medication or issue a refund. In the end, I had to get the Mylan brand from my regular Walgreens and pay $59, which I was willing to do even though it was not their error. This experience has left me shocked and disappointed. I am requesting a refund of the $59 that I paid for the ineffective prescription. Thank you for your attention to this matter.

On the evening of 7/8/21, around 5:45-6, I dropped off a paper prescription at Walgreens' drive-thru. When I returned the next evening at 8:15 to pick it up, they claimed they had no record of my prescription being dropped off. The staff member implied I must have gone to a different pharmacy, questioning my memory of the previous day's staff. I didn't think noting the staff member's appearance would be necessary. Despite my concern about being without medication for three days due to the weekend, the staff refused to assist me. My prescription was originally filled at CVS, but due to insurance changes, I had to switch to Walgreens. They contacted CVS to retrieve my previous prescription to fill it. Throughout this ordeal, there was a lack of empathy and apologies, only dismissive behavior. The implication that it was my fault for their mistake was frustrating. Despite this experience, I ultimately received my medication from another pharmacy. I hope for better customer treatment and improved organization in handling paper prescriptions in the future.

I visited a Walgreens on Memorial in Murfreesboro, TN, to pick up my grandson's prescription and inquire about getting the Covid booster vaccine. The pharmacist informed me that my doctor needed to complete paperwork before I could receive the vaccine. When I requested the form, the pharmacist provided me with one meant for the patient (myself) to fill out. I have autoimmune disease and asthma, so I believe I am eligible for the vaccine. It was disappointing that the pharmacist seemed unwilling to assist me promptly. It is essential for pharmacies to support the government's vaccination efforts by facilitating access to vaccines for eligible individuals.

On 8/20/21, between 11 am and 12 pm, I visited the Walgreen store at [redacted] Collins Ave in Miami Beach, FL. I was required to show my driver's license when picking up a controlled medication. Although this is standard procedure, this time the clerk scanned my license into the computer, explaining it was to verify its authenticity. Previously, my ID was only requested to confirm it matched the prescription. I am concerned because a short Hispanic man closely stood behind me, and another tall man lingered nearby. The clerk greeted the man behind me warmly, implying he was a regular. I found the proximity and behavior of these men unusual, especially combined with the clerk scanning my license. The clerk, a Hispanic female with long black hair, retained my driver's license information in the system. I'm seeking clarification on whether scanning customers' licenses is standard practice, as these occurrences appeared suspicious to me. I have received this controlled substance (diet pill) multiple times and am familiar with the usual procedures.

I had a frustrating time trying to schedule my 2nd shingles shot at Walgreens in Washington, NC. After being repeatedly disconnected and unable to reach anyone, my confidence in the pharmacy's service has plummeted. Despite multiple attempts, I was only met with automated systems or unhelpful responses. A visit to the pharmacy yielded no results as the system was down without any prior notice. Even after leaving a voicemail with no callback, I have given up on receiving my second dose. It has been a disappointing experience filled with obstacles and lack of communication.

The phone app and pharmacy service have consistently let me down. I was notified on Friday that my Clopidogrel prescription was ready for pickup along with two other orders pending doctor renewal. Upon arriving today, I only received one refill, not the Clopidogrel. Subsequently, upon returning home, I was informed that my other prescription was ready but faced a technical issue with the Clopidogrel, prompting a call to the pharmacist. Unfortunately, I was put on hold as the technician needed to reach the pharmacist, who was unavailable due to lunch. Despite multiple hold times, there was no resolution. This recurring issue with Walgreens has caused significant inconvenience, requiring me to make an additional 30-minute trip today to resolve the situation. The subpar service experienced throughout the year makes me question why Walgreens was granted the DoD pharmacy contract.

I am a 67-year-old man with underlying health concerns who was potentially exposed to COVID-19. I scheduled a test at Walgreens in Augusta, Maine, after my friend tested positive. Despite receiving confirmation emails, I arrived for my appointment on September 5th at 4:45 p.m. at the Bangor Street location, only to find the pharmacy closed. I live 45 minutes away, and this was very frustrating. The lack of communication and organization is disappointing, especially for such a large company. The store manager and cashier were not helpful, even commenting negatively on the situation. This experience has left me disillusioned with Walgreens, and I will not be returning. I feel compelled to inform the Maine CDC about this appointment mishap. Although I don't expect a response, I wanted to share my dissatisfaction with this situation.

Yesterday, my doctor, Dr. Mark Tiffany, sent two prescriptions to Walgreens. Upon arrival, I was informed that only one was available. The pharmacist at the first Walgreens contacted Dr. Tiffany to send the second prescription to a different location. The second Walgreens explained an 'insurance hold' was placed on both prescriptions from the first store, preventing them from filling the second prescription. I am puzzled as to why this happened. The second Walgreens now has the prescription but cannot fill it until the insurance hold is resolved. I am hoping for assistance in releasing the hold on the second prescription for it to be filled. Please let me know if further details are needed. Thank you. Prescribing Doctor: Dr. Mark Tiffany Regarding: Gerald Fiser

The prescription pickup wait time at the Conway SC location on [redacted] Church St is excessively long. There is no counter help, and customers must wait in their cars in line, which extends two-thirds of the way around the building. This results in over an hour of waiting time. Have you explored all options to address understaffing, such as hiring agencies, advertisements, or utilizing state employment agencies? I am frustrated with the extended wait times and may start looking for alternative pharmacies. Having been a loyal Rite Aid/Walgreens customer for 20 years, I am disappointed with the impact of store closures on service quality. The response from the robot was unhelpful and did not address the issue effectively.

I had an appointment at the Hasbrouck Heights, N.J. Walgreens, but their computer system was down. They advised me to visit another Walgreens location and explain the situation. I went to Lodi, N.J., but their computers were also down, so I couldn't get the shot. I asked them to call other stores to ensure their systems were working, but they refused and instructed me to just walk in at any Walgreens. I then called two more Walgreens locations; one didn't have the Pfizer vaccine, and the other didn't accept walk-ins. I took the day off work and still haven't received the vaccine, which may impact my ability to return to work. This situation is frustrating.

I scheduled a Covid-19 vaccination appointment for my son and mentioned his ChampVA insurance but did not have his SSN. The pharmacy refused to administer the vaccine without the SSN for payment. I questioned the necessity of insurance for a free vaccine and the pharmacist couldn't clarify when I asked about not having insurance. Despite indicating no insurance on the form, they still declined to vaccinate. I plan to seek others' opinions on social media about this policy and wonder about their protocols. Interestingly, when my spouse, who also has ChampVA, got vaccinated at a grocery store pharmacy, they did not require insurance information. I am concerned about a child being denied the vaccine over payment issues and look forward to hearing your perspective.

I recently submitted a refill request for my Breo inhaler at our local Walgreens in Austin, Texas. Unfortunately, the prescription was sent to the Walgreens Central Pharmacy for filling and has been delayed for over a week. This situation is both concerning and unsafe for patients relying on their medication. After facing difficulties, I had to locate another Walgreens across town to find the inhaler in stock. Our pharmacist mentioned they were unable to order it for our pharmacy, which is unacceptable. As a retired pharmacist, I find this practice by the Central Pharmacy unacceptable and troubling. It's not the first time I've encountered this issue, and based on feedback from pharmacy staff, it seems to be a recurring problem. The delay in filling prescriptions is not in line with the industry standard of a few days. If this issue persists, I will have to escalate it to the Texas State Board of Pharmacy. Attempts to contact Walgreens customer service have been unsuccessful, as I have been left on hold without any resolution. This issue needs immediate attention.

I believe Walgreens in our area should consider opening more stores or improving the staffing at the existing ones, particularly the pharmacy. Lately, I have experienced numerous issues with my prescriptions, needing to call several times to rectify mistakes such as filling old scripts. Unfortunately, each time I call, the hold times range from 20 minutes to an hour, which is unacceptable for a pharmacy. The service has been subpar, with instances like being told there were no refills for my daughter's birth control, only to discover later that there were indeed refills. This has resulted in multiple trips back and forth to the pharmacy due to errors that could have been avoided. Since the acquisition of Rite Aid stores, the workload at Walgreens has increased, leading to overworked staff and decreased service quality. My family has a significant number of monthly prescriptions, and the recurring issues have made us consider finding an alternative pharmacy. It's been a frustrating experience, and I urge Walgreens to address these service issues promptly. Tuscaloosa/Northport, Alabama.

I recently visited my local Walgreens store #[redacted] in Columbia, SC, where I typically get my prescriptions filled. I had a concerning experience with Allie, the pharmacist, who refused to fill my Ivermectin and HQC prescriptions. She mentioned they were not FDA-approved for the prescribed use and deemed them unsafe without sufficient clinical evidence. Allie explained that it was at the pharmacist's discretion to fill or deny, although South Carolina isn't a state where this is allowed. After contacting nearby Walgreens locations, none agreed to fill the prescriptions. I've since transferred my prescriptions, but I felt it was important to highlight these actions. It raises questions about whether Walgreens enforces a corporate policy against specific medications when prescribed by a licensed physician.

As a senior who had to travel outside my local area to get the Covid-19 vaccine in Modesto (I live in Tracy), I unfortunately lost my wallet along with the vaccination card. Despite not having a photo of the card and not being able to find my information in the tracking system, my local pharmacy couldn't locate me either. I had to contact the pharmacy where I got vaccinated, only to be informed that I needed to return to that location for proof of vaccination. This entire process seems inefficient and inconvenient. During a nationwide pandemic, it's crucial for companies like Walgreens to have a more streamlined method to provide customers with their vaccination records. Customers, especially those with specific needs, should have easier access to their information without unnecessary travel. The current system should be improved to better serve clients in a prompt and straightforward manner. Moreover, it would be beneficial for the automated system to offer more helpful options, such as requesting a call back for assistance.

On Thursday, October 1, I purchased a Covid-19 home test from Walgreens in Purcellville, VA. I followed the instructions for drive-thru pickup but encountered technical issues. After a long wait, I was informed my order was picked up, even though I hadn't received it. The staff seemed confused and uncoordinated, making the experience frustrating. Eventually, I was able to purchase the test from the photo counter as suggested, after a 30-minute ordeal. Unfortunately, I later discovered I was double-charged on my credit card. I am seeking a refund on the card ending in [redacted] for order number [redacted]47. I prefer not to return to the store due to the inconvenience of its location. Thank you. - Carol Chapman

I would like to address the decline in service at my local Walgreens branch on West Main Street in Branford, Connecticut since Pharmacist Dave was transferred. As a loyal customer of nearly four years, I have noticed a significant decrease in the quality of service with the new pharmacy staff. There have been recurring errors, poor service, and a lack of personal recognition that I never experienced when Dave was there. I am considering changing pharmacies due to these issues and would like to escalate this matter to the appropriate department.

I contacted the pharmacy located at [redacted] Mann Road, Indianapolis, Indiana [redacted] on September 27th to inquire about a medication for a home health care client. The automated system indicated it was in the processing stage. Unfortunately, my mother did not receive any notification on her phone about the status. Upon checking, the medication was not yet prepared. Today, the nurse called at 12:10 and was put on hold until being disconnected for a meal break at 12:30. Upon calling back at 1:05, there were still more than three people waiting ahead. The nurse faced another disconnection for a meal break at 1:30 despite holding since 1:05. The phone rang 30 times before disconnecting at 12:30. This situation needs to be addressed.