Walgreens Customer Service Issues

My aunt had a concerning experience at a pharmacy drive-thru in Post Falls, Idaho. After paying $50 in cash for prescriptions, she received incorrect change in coins, missing $45. Despite contacting the store previously, the issue was only resolved when she spoke to the manager, described as rude. The manager eventually provided the missing $45 but made a disrespectful comment. It's crucial for businesses to ensure customers receive correct change promptly without being mistreated. Suggestions for improvement included putting change in an envelope and handling the situation more professionally. Tolerance for errors that harm customers' trust is unacceptable, and staff, including the manager, should be held accountable to prevent such incidents in the future.

I visited the Walgreens on Orangethorpe and Brookhurst in Fullerton this morning to pick up a prescription for my 86-year-old mother. The line at the drive-thru was extremely long, and I waited almost an hour before reaching the window. Upon arrival, I discovered they were conducting Covid testing, causing delays. When I explained I was there for a prescription only, the employee advised that I should have been in the 2nd lane for a quicker service. I mentioned that CVS clearly marks their lanes for Covid tests and prescriptions, which makes the process straightforward. I recommend Walgreens improve their drive-thru signage to avoid similar issues in the future. It was frustrating to waste my morning in this manner.

Before escalating my concerns to the Southern Nevada Health Department regarding my recent experience at Walgreens, I attempted to contact a Walgreens representative, but unfortunately had a long wait time. Yesterday, I had an appointment at the [redacted] Eastern store in Las Vegas for 5:15 p.m. During my visit, I encountered several issues, the most disturbing of which was the lack of hygiene practices by the male staff member administering the vaccine. He did not wash his hands, sanitize them, wear gloves, use an alcohol prep before the shot, and even wrote on my immunization card using the wall. Concerned by this, I immediately took my mother to the Health Department for her shot, where they followed proper safety protocols by having everyone wait for 15 minutes before leaving, which did not happen during my visit to Walgreens. This experience was concerning and potentially risky.

I had a negative experience with Tuan at the pharmacy. Due to an insurance mistake, I ended up losing $[redacted]. If Tuan had informed me about the incorrect insurance, I could have corrected it before purchasing my prescriptions. Unfortunately, Tasha, the pharmacist, has been unhelpful and unsympathetic to my situation. As a result, I am facing financial loss despite having insurance. It is frustrating as I intended to be financially secure with insurance. Tasha's lack of willingness to understand the problem has left me feeling extremely disappointed and financially burdened.

Since January [redacted], I have been attempting to purchase Bronkaid at the Walgreens in McHenry, Illinois. Despite multiple visits, the product has not been available, and the staff could not provide any information on when it would be restocked. After being unable to reach anyone by phone to inquire about the product, I have resorted to buying it at CVS Pharmacy. The Walgreens store has also put me on hold for extended periods and given inaccurate information about returning to the call. Due to these issues, I have decided to switch to CVS for my future purchases.

The pharmacy at [redacted] Lake Acworth Drive, Acworth, Georgia, did not meet my expectations. While picking up my prescription in the Drive-Thru, I realized my card was not returned to me. Despite explaining this to the staff, my concerns were ignored, and I was told to check the video footage. After seeking assistance both inside and outside, my card was found underneath a car. Throughout the incident, there was a lack of apology or acknowledgment from the staff members Maria, Evelyn, Kesh, and the manager, Jason. The dismissive attitude and lack of customer service have led me to decide to take my business elsewhere. As a nurse, I value patience and respect, which were not demonstrated during this experience at Walgreens. I feel it is important to share my disappointing encounter with others.

I am a 72-year-old resident of Evergreen Park, IL, and my Walgreens account is linked to [redacted]. I have encountered difficulties trying to schedule a COVID vaccination appointment on the website for weeks now. Despite being proficient with the website, I faced challenges in securing an appointment through it. After visiting the Walgreens store located at [redacted] S Michigan St., Chicago, where they could only schedule appointments online, I eventually received the first dose of the Moderna vaccine on 2/14/21. However, when I tried to book the second dose, I was met with the same response to use the website. With my second dose due tomorrow and no available slots via the website or the [redacted] number, I am seeking alternatives for scheduling the appointment. Any advice on how to proceed would be greatly appreciated. Thank you for your assistance.

I had a disappointing experience at the pharmacy located at [redacted] Michigan St, Orlando, FL [redacted]. When I asked the pharmacist to refill my prescription, he insisted on making me wait an extra day despite it being due. When I expressed my frustration, he refused to fill it altogether. This situation occurred after a previous incident where the same pharmacist reprimanded me for arriving early to the store. I felt mistreated and disregarded, leading to unnecessary pain and sickness for four days. It is disheartening that no one addressed my concerns, not even the store or district manager at Walgreens. I hope this situation can be resolved as the pharmacist's behavior was unprofessional and lacked empathy.

I recently had an unpleasant encounter with the pharmacist at the Walgreens in Quinton, VA. I received a message about a refill issue and called back to provide my new details. The pharmacist I spoke to was extremely rude, claimed I was refilling too early which wasn't the case as I have auto-refill. He spoke over me, yelled, and refused to provide a contact to resolve the matter. This happened at 9:30 am today. The way he treated me was unacceptable. Thank you, FA Email: [redacted] Phone: [redacted]

I attempted to pick up a prescription and got a text message stating the cost was $11.60. However, at the drive-through, the price increased to $11.89. I handed the drive-through attendant $51.89, expecting $40.00 in change, but I only received $39.10. Despite explaining the situation, the attendant insisted taxes were added multiple times. Frustrated, I went inside to speak with the pharmacist, who was unhelpful. I requested my $50 bill back along with the $1.89 difference, but was told they didn't have a $50 bill. I expressed my dissatisfaction with the service at Walgreen's store #[redacted] on [redacted] East Broad St, Blacklick, Ohio, mentioning the need for better-trained staff and the incorrect bill total. The service, wait time, and overall quality have declined since the pandemic. I hope someone can address these issues promptly. Thank you. - Mrs. McQueen

Hello, My name is Tammy Garcia, and I am reaching out regarding an urgent matter with my Balance Rewards/My Walgreens account that requires assistance. On 2/28/[redacted], our balance was $96.33, and due to a serious health issue, we had limited visits to Walgreens. Recently, I noticed discrepancies in our points balance. Despite not redeeming any points, our account shows deductions totaling $25.53 on 3/1/[redacted], and another $28.17 on 4/2/[redacted], which were not authorized by us. Our correct balance should be around $94.72, but it currently reflects $40.90. I thoroughly checked for any notifications regarding points expiration, but found none. Kindly investigate this matter promptly, as approximately $53.70 worth of points were wrongfully deducted. Your swift resolution would be greatly appreciated. Thank you for your attention and assistance. Best regards, Tammy Garcia

I've been having issues with Walgreens as they never answer the phone. Every time I visit the store or call, I have to wait, like just now I waited almost 20 minutes. It seems they are not that busy, but it takes forever regardless. I can never get through to ask even just 3 quick questions. They need to address these issues. Their phone numbers online don't work, and if you call, you have to wait 20 minutes on hold. This situation is becoming too much. Thank you. I am interested in knowing if they sell sterile gloves, starting from the lowest price to the highest. Also, I am looking for CeraVe hand cream, from the lowest to the highest price. Lastly, I need to know the name of low nicotine patches. If someone could call me at [redacted], I would appreciate it. Thank you very much. - Toni Boris

I had a rapid COVID test at approximately 11:30 a.m. on Tuesday, March 30, [redacted], with an appointment. I was informed that I would receive my results by email within 24 to 72 hours. My insurance company confirmed payment on Thursday, April 1, [redacted]. It has been over a week, and I have not received any notification. I contacted Walgreens where I had the test and got the lab's phone number. After multiple attempts, I was told by the lab that my rapid test has not been processed. I have surgery scheduled for tomorrow and need the test for it. Can I get a reimbursement for the test since it was not conducted despite insurance payment? When will the $[redacted] be available to reschedule my surgery? Thank you.

On Thursday, my doctor filled my prescription. Attempting to pick it up at Fox Lake Walgreens on Friday, I encountered difficulties as my insurance did not cover it. After clarifying with my insurance that only Adderall was covered, I informed my doctor who resubmitted the prescription. Despite this, on Saturday, the pharmacy was unable to fill it due to not having the medication in stock. After contacting the manager and Round Lake Beach Walgreens, I found out they had the brand and quantity I needed. My doctor sent the prescription to the Round Lake Beach location. Upon arrival, there was a delay in getting the prescription due to the pharmacist being on lunch. Despite receiving conflicting information and facing long wait times and poor customer service at both locations, I finally obtained my prescription after a series of frustrating interactions.

I am a customer at Walgreen's located at [redacted] 21 Mile Rd., Macomb MI [redacted], Store #[redacted]. I was at the pharmacy on 4/17/[redacted] at 2:34 PM, where I informed the pharmacist about a defective "Toujeo" Max Solostar insulin injection pen from my previous order and requested a replacement. I also mentioned having six defective insulin pens from a previous order. However, I was told by the pharmacist that they couldn't assist me and that I should contact the manufacturer. I expressed my frustration as I had already tried to resolve the issue with the manufacturer without success. If I receive any more defective prescriptions from Walgreen's, I will take my business elsewhere. My insurance company, Priority Health, and my prescriber are investigating the situation. Thank you.

I reside in Newport, Oregon, and typically use the Walgreens pharmacy for my prescriptions. Recently, I have faced challenges with obtaining my medications. After placing an order six days ago and receiving an email stating it was re-ordered due to being out of stock, I have yet to receive any updates despite a pharmacist tech mentioning they were working on it. On checking online, it still shows as out of stock, and now I discovered the Newport Oregon Walgreens pharmacy is temporarily closed. This situation is frustrating as I rely on regular prescriptions from them. The service has often been subpar, with long wait times and stock availability issues. I urgently need assistance with getting my prescriptions promptly as this ongoing problem is unacceptable. Kindly address this matter promptly with the Newport Oregon Walgreens pharmacy.

I need my prescriptions filled for 90 days. My email for correspondence is [redacted] I don't have a telephone, so email is the best way to reach me. I will pay with my MCARD debit. I can also check messages on Messenger. The prescriptions I need for 90 days are: 1. Amlodipine 2. Ferrous chloride 3. Oxybutynin 4. Metoprolol succinate. 5. Omeprazole 6. Atorvastatin. I currently don't have phone service, so please use my email address to communicate with me. I will provide my MCARD debit information for payment.

I went to pick up my prescription, and there were three people in front of me. I had been browsing nearby shelves earlier and knew the last person, an elderly gentleman, had been waiting for at least five minutes. The pharmacist suddenly announced he was closing for lunch, without any prior warning, telling customers he didn't understand why they were still lining up. This situation could have been handled better with a sign indicating the upcoming closure, like "Closing in ten for lunch," or a visible clock displaying the closure time. Instead, we were left standing in line for up to fifteen minutes before being informed abruptly about the lunch break. Recently, I received a confusing call from the same store, but their phone menu kept me on hold for an excessive amount of time each time I called back to clarify. When I visited the store in person, I was informed they had no knowledge of the call and faced issues with my medication refills. The lack of communication and service has made me consider taking my business elsewhere, as the store no longer meets the service standards I once appreciated.

Hello, I am Carlton G. at 4 Rosemont Drive, Plainville, Connecticut [redacted]. My email is [redacted] I ordered 5-6 urgent prescriptions as I am 79 years old and completely out. Walgreens and associates have not been sensitive to my needs. I have no phone or transportation. Local police can deliver to me if you contact them. I tried to order online, but was told they couldn't wait. I give Walgreens a poor rating. I need these medications urgently. How can you better serve me? Should I contact my attorney? I offered to pay by personal check. If delivering, contact Plainville police. Thank you, Carlton G.

To Whom It May Concern, I am contacting you from Taiwan regarding scheduling my COVID-19 vaccination appointment for late June. Do I need to present a negative PCR test result on the day of my first vaccine dose, or is it not required? If a PCR test report is necessary before vaccination, may I submit an English version of the report from Taiwan? I await your response. Thank you. Sincerely, Huang