WalMart MoneyCard Customer Service Issues

I'm unable to access my Walmart Money app. The app directs me to the Walmart Money website where I can log in but can't proceed further as it prompts me to log in to the app, which I can't do. Despite clearing the cache and attempting all solutions, I'm still encountering login issues due to a technical problem. I've been attempting to resolve this for a week now. Unfortunately, my card is lost as my purse fell into the lake during a boat trip last weekend. Please contact me via the email associated with my account or my husband's email provided below.

I bought a $[redacted] Walmart gift card at Walmart #[redacted] on June 8, [redacted], around 3:15 PM, with the help of a friend. On July 4, we verified the balance was still $[redacted]. When I attempted to use the card at the gas pump, it didn't work. Upon checking the balance again, it displayed only $5. It appears someone has taken $[redacted] from my card. I am seeking information on the transactions made with my card and the timing of these transactions. Additionally, I would like guidance on the process for refunding the stolen amount and how I can take legal action.

Good morning, My name is Desanta Carey, and I am concerned because I have never received my Walmart Money Card. Additionally, I received emails indicating that a block has been placed on the Walmart Money Card due to fraudulent activity. The Walmart Money Card center sent me an email requesting my personal information to remove the block. I want to clarify that I never received or activated any Money Cards from Walmart, even though I applied for the Walmart Money Card on July 10, [redacted]. I would greatly appreciate your prompt attention to my concerns. Thank you for your time and understanding.

Hello, my name is Zach Struss. I have $70,[redacted] loaded on my Walmart MoneyCard. I need to know if my card is activated so I can start making purchases. I tried contacting customer service for the Walmart MoneyCard, but I couldn't get through. It's currently 5:38 a.m., and I urgently need assistance as I'm unsure if my card is active or if there's an issue that has led to it being deactivated. Given the substantial amount of funds on the card, I am eager to speak with a representative over the phone to resolve this matter promptly.

On July 2nd, [redacted], my wallet was stolen containing my Walmart money card and ID. When trying to replace my money card, I faced trouble due to my ID showing a North Carolina address while I am stranded in Memphis, TN. The conflicting addresses are causing delays in receiving a replacement money card, leaving me unable to access my funds for basic needs like food, gas, and rent. Despite providing various forms of identification, including my ID, rental lease agreement, and proof of residency, the process has been challenging, with the company offering only excuses instead of assistance.

I have experienced recent card denials at this location. I spoke with a representative yesterday at 3 p.m. regarding the issue. He assured me it would be resolved within 3 hours. However, when I attempted to use the card this morning, it was once again denied. The problem seems unresolved, which is concerning as I rely on this card for its reliability. I urgently require a solution today as I must make essential purchases.

I recently had an issue with a transaction on Walmart Money Card with my boyfriend. He transferred $[redacted] to me, but I did not receive it. The transaction shows as sent and posted on his end. He attempted to transfer another $[redacted], which I also did not receive. So, a total of $[redacted] seems to be missing. We both have Walmart Money Cards, and we are unsure of where the money went. If anyone has any insights, please reach out to me at [redacted].

Hello, my name is Coqwanna Williams. I am reaching out regarding a pending transaction on my account dated August 2 for $[redacted].95 from Dentalplans.com. This transaction should have already posted to my account. I have made several calls regarding this issue, and I kindly ask you to review the notes on my account. Additionally, I have emails from the merchant confirming that the funds were returned to my account. I am puzzled why the money is still not available. Due to the poor customer service and ongoing system issues causing significant stress in my daily life, I am considering taking further action by filing a claim in Small Claims Court.

Hello, I am inquiring about the $23.24 transaction that is currently pending on my card. I cancelled an item on Amazon before it was shipped, so the payment was never processed according to Amazon. I have already received refunds for two other transactions, but this particular amount is still on hold since the 9th of this month. I kindly request that this $23.24 be released from pending status and returned to my account. Thank you.

I am experiencing issues accessing the funds from my direct deposit, and despite speaking with eight customer service agents over seven and a half hours in the past two days, the problem persists. Despite being told my account is unaffected, I am unable to use it. This has left me unable to buy groceries, resulting in me not eating for two days to ensure my child is fed. Additionally, I have no gas for work, putting my job and power at risk. I believe I should receive my funds promptly and be compensated for the stress and lack of control this situation has caused.

I've been experiencing issues with my Walmart money card for the past two weeks. I contacted customer service, only to be placed on hold for hours and informed about system maintenance. This situation is causing me great frustration as my bills are accumulating and becoming overdue. I urgently need this matter resolved today. During my last call, I endured three hours of hold music before a representative answered, only to abruptly hang up on me. This unprofessional behavior was disappointing. Furthermore, I've noticed a language barrier, making communication difficult. It would be beneficial if customer service representatives spoke fluent English for clear understanding.

I recently discovered fraudulent charges on my card that I did not authorize, leading me to cancel the card. I had issues with a payment from my job not reflecting in the transaction history. When I contacted 1-[redacted], I experienced unusually long wait times, unlike my previous experiences with prompt assistance. It's frustrating as I've been a long-time cardholder without any problems. The unauthorized transactions include $[redacted] in L.A., two charges of $[redacted] each at Food Lion, and $[redacted].40 deducted from my job without a trace in the transaction history. I'm seeking a full refund for all these unauthorized transactions, as this situation appears to be an elaborate scam.

My account got blocked because of browser issues while trying to make a $[redacted] transfer to me, Heather P. I received an email instructing me to click on a link, but my browser was still not working. Despite explaining my emergency situation of being homeless, the block hasn't been lifted as promised multiple times. I have sent around 50 emails with my ID verifications, but for the past three days, almost $60 has been taken from my account. It appears to be locked on my app and causing me a lot of frustration.

I experienced a frustrating issue with my card being declined during an Instacart purchase of 10 items today. As a disabled individual with limited mobility, I rely on this service and struggle with the inconvenience of repeated card declines. The long wait times to reach customer service only to face the same problem are exhausting, especially when my groceries start thawing. Juggling all of this stress while caring for my young child is overwhelming. The delays lead to inconvenience for everyone involved, including other shoppers and the store staff. I hope this issue can be resolved promptly to avoid further challenges.

My card has been blocked for almost nine days now, and it seems it will remain blocked for another six days. I need help because I have bills to pay. It appears my card was blocked due to what the bank considers "infrequent purchases." I made various purchases, like shopping at a thrift store on a Thursday morning and using services such as Lyft or Mercari. The purchases were not continuous, but spaced out. When I tried to order food for my mother around 5:00 pm, I discovered my bank had blocked my card. I attempted to contact customer service for three hours, first through their toll-free number, then via email and their support chat. I have not received any responses, which is unusual as their customer service has been efficient in the past with card issues being resolved quickly. Despite calling every day, I have been unable to reach them. I am currently on the phone with them for 21 minutes. I would appreciate any assistance. Thank you.

I have not received my replacement card yet. I ordered it on August 3, and today is August 21. The address I provided for delivery is [redacted] Monroe Avenue, Kansas City, Missouri [redacted]. The contact number is [redacted]. The previous card, ending in [redacted], was reported lost or stolen, and I paid a $3 fee for the replacement. However, the new card has not arrived, and I am concerned. Please contact me directly via phone at [redacted].

I recently tried to contact Wal-Mart regarding my late wife's money card with direct deposit. Unfortunately, after waiting almost 30 minutes on hold, I was transferred to another person and left waiting for over 20 more minutes before having to hang up due to other commitments.

My money card was compromised at Walmart, and they closed the card and directed me to the dispute department. After they closed the card, I had to submit some paperwork to dispute the charges. The funds were returned to the card, but since it was canceled, I don't have access to the money. I've tried calling the Walmart Money Card customer service, but I keep getting transferred and placed on hold for extended periods. I'm unsure of the next steps to regain access to my funds now that the money is back on the account but the card is canceled. Any guidance on what I should do next would be greatly appreciated. Thank you, George.

I currently hold a Walmart MoneyCard where my social security disability funds are deposited. I have been facing difficulties accessing my funds for almost three weeks now. Each time I contact customer service, I am given a different reason for the issue. The latest explanation provided is that due to a change in my address, my card has been locked and can only be unlocked once I provide a copy of my driver's license. Unfortunately, due to a previous stroke, I do not possess a driver's license. Without access to my funds, I am unable to meet urgent expenses like rent, medication, and groceries. My name is Teresa S. and you can reach me at [redacted]

I lost my card and received a replacement with the same account and routing numbers. My paycheck was deposited into it, but I'm unable to use it for rent, getting money, paying my car, or loading to PayPal. I've tried contacting customer service with no luck. This situation is causing me a lot of trouble. Your assistance would be greatly appreciated.