WalMart MoneyCard Customer Service Issues

I have been a loyal Walmart Money Card customer for nearly a decade, relying on it for my banking needs as I am disabled on SSDI. Recently, I received a text alert about suspicious activity on my account. Upon checking, I discovered 26 unauthorized purchases at the online Microsoft Xbox store totaling $8.47 each. I immediately called customer service to report the issue. They assured me that the charges were pending, locked my card, and ordered a replacement card. To my dismay, the charges cleared despite their assurances. When I called again, I was told to file a dispute to investigate the fraud and potentially get my money back. I was not informed of this step during my initial call, causing unnecessary worry and confusion. After checking my account multiple times via the app and later on my laptop, I only then discovered the requirement to submit a signed dispute letter. This lack of transparency and communication from Walmart Money Card regarding the necessary steps to resolve the issue has left me anxious about the outcome of the dispute and its potential impact on my financial stability. The delay in getting my money back is causing distress as my daughter relies on school meals until this matter is resolved. I feel let down by the customer service I received and fear the consequences of a denied dispute.

On January 3, [redacted], I noticed that my social security check was deposited into my account. When I checked my balance, I found out there was a block on my account. After contacting customer service, I was informed that due to the high amount, they had placed a block on it. I promptly sent a copy of my Driver's license as requested. Unfortunately, on the 4th, they mentioned they couldn't read it, so I sent another copy to a different email address. Finally, on January 5, they confirmed that they received the legible copy and needed two days to verify it and lift the block on my card. Following up on Friday as instructed, I was disappointed to learn that no action had been taken on my account yet, and I was asked to call back on Monday. Frustrated, I adamantly expressed my concerns. Despite being a long-time customer who appreciates the service, I emphasized the urgency of my situation with my car and rent payments overdue, having waited six months for this check. While I understand the need for security measures, I pleaded for prompt action from customer service to release my funds, ensuring them that my account was secure and free from fraud.

I recently tried to use my Walmart money card but accidentally entered the wrong pin, locking my account for the past three days. I reached out to customer service via the app and phone but encountered unhelpful representatives. The first rep couldn't assist, and his supervisor mentioned my card couldn't be used due to the pin error, effectively keeping my remaining $69 inaccessible. Despite multiple calls, I wasn't able to resolve the issue as the representatives repeatedly gave me the same unhelpful information. The first rep even labeled my purchase at an auto parts store as an "UNUSUAL PURCHASE," which left me frustrated. The lack of assistance and vague responses from the representatives have been disappointing and do not reflect well on your company.

About two months ago, I experienced an issue with a charge on my statement. Upon contacting customer service, my account was canceled, and my card was locked. Despite submitting my ID, lease agreement for address verification, card copy, and social security number, I have been continuously transferred between operators for hours without any resolution. Each day, I am told the same information that my card cannot be unlocked, and my funds cannot be transferred to my active account. They keep promising a check in two weeks, but it has been over a month, and the check has not even been processed. I urgently require my funds to be transferred to my active account since all necessary information has been provided to verify my account and funds ownership.

I purchased a Walmart MoneyCard at the store, activated it, and applied for a personalized card online. I set up my direct deposit using the temporary card until the new one arrived. After receiving a direct deposit, my card was unexpectedly locked. I contacted the number on the card, followed instructions from a representative to email pictures of my ID, and was advised to call back in two weeks if the new card hadn't arrived. Two weeks later, without a card, my direct deposit was once again locked. Despite numerous attempts to contact customer service, I haven't received assistance, and I'm unable to access my funds.

I purchased a temporary Walmart Money Card at the Supercenter. After attempting to activate it over the phone, I encountered an issue with it being restricted due to a prior activation attempt. The system required me to verify my ID, which I did multiple times without hearing back for a couple of days. Even after enlarging the ID document and trying to register the card online, I was still unable to proceed due to the ID verification problem. Despite verifying my ID successfully with the Walmart app and Green Dot for another card, the issue persists. I have been facing difficulties contacting customer service as the wait times are long, and the online system keeps redirecting me to the ID verification message. It has been nearly a week since I loaded money onto the card, and I am unable to access my funds.

I need assistance with my Walmart Money Card as it has been unexpectedly blocked due to suspicious activity. When I log in, it shows my Social Security payment is deposited and available, but indicates I locked my card on the 19th, which I did not do. I only lock my card when I use it, and it gets locked again immediately. I am unable to understand the reason behind this constant locking. It is urgent to resolve this issue as my cell phone is at risk of disconnection. Additionally, I tried uploading my state student ID, but it is not accepting the card number. Kindly assist me in resolving these complications with my card.

On January 13th, my account was compromised. The hackers changed my phone number and made unauthorized transactions amounting to $[redacted]. The account was frozen, leaving me unable to access my funds. To regain access, I had to verify my identity by submitting my driver's license. Despite waiting on the phone for over an hour, I eventually connected with a representative from the fraud department. They arranged for a check to be mailed to me for the remaining balance, with a promise of another check if the dispute was resolved in my favor. It was initially noted as a 10-day process, but a follow-up letter mentioned it would take 14 business days. After reaching out multiple times and speaking with a total of four representatives, I was informed that it's still within the 14-day timeframe and I have yet to receive the check after three weeks. The experience has been frustrating due to the lack of efficiency from the staff I encountered.

Hello, I am experiencing difficulties opening a Family Account through both the website and The App. After more than 2 hours of trying, I have been unsuccessful. Please contact me directly by phone at your earliest convenience to resolve this issue. I appreciate your assistance and prompt response. Thank you.

I had a frustrating experience with three Walmart money cards. After loading money onto the first card with number 5[redacted]-0[redacted], I tried to make a purchase online, but it was declined. The same issue occurred with the second card, numbered 4[redacted]-6[redacted]. Customer service was unhelpful. I purchased a new card from Walmart with the number 5[redacted]-0[redacted], but it was also declined for online purchases. I am disappointed with the lack of customer service and need a card that works reliably for my transactions.

My identity and cellphone were stolen, leading to someone reporting my card as lost without my knowledge. When I tried to use the card for groceries after my social security deposit, it was declined, and calling their customer service was unhelpful. I was informed my account was closed without my consent. Despite numerous attempts to speak with a representative, I was only advised to provide my new card number, which was impossible as it was also stolen. The situation has left me at risk of utility disconnection and without money for food. I am unable to access any statement or transaction data due to previous unauthorized charges. I am seeking a refund, justice against the perpetrator, and have reached out to Consumer Fraud Legal Services for assistance.

Hi, I'm seeking assistance regarding an issue I've encountered. I recently received a message stating that my card was closed due to an inability to verify my documents. Consequently, I am unable to open any new cards with this bank. I am uncertain whether this closure may have impacted my QuickBooks account, as my funds seem to have been frozen, affecting the money that was borrowed by friends for small business ventures. It has been a month now, and I am feeling lost about how to proceed.

Hello, I hope you're having a great day. I am experiencing issues with my Walmart card, which is set to expire on 01/25. I made two deposits to use for bill payment, but the transaction was denied. Additionally, there seems to be an incorrect balance reflected on my card. I also tried to make a purchase at Walmart, but the card was declined. I urgently need this matter resolved. I have the card and receipts as proof. Please contact me via phone, email, or by any means necessary. Your prompt response is greatly appreciated. Thank you, Fushii.

I would like to dispute multiple recent transactions on my Walmart Money Card due to fraudulent activity. My card is currently blocked, and I need assistance releasing my funds, starting the dispute process for the last three transactions, and obtaining a new card. Dealing with this issue has been challenging, especially with the unresponsive customer service. The difficulty in reaching out for help with identity theft and fraud is concerning, and I am considering switching to another company. I urgently need a representative to contact me as I am feeling anxious and frustrated. Due to my struggles with phone navigation and technology, I would appreciate assistance through text or email. Please reach out to me promptly.

I accidentally left my purse in a friend's car. I had to go to work, and he had already left, so I headed off nearly a hundred miles away. I informed him that I'd pick it up next week, as all my cards, ID, and social security card were in it. Upon arrival in town, my phone was stolen, making it hard to contact him. After borrowing an old phone and finally reaching him on Facebook, he refused to disclose his location for me to retrieve my belongings. I have known him for 20 years, and it's not a joke. He has both bank cards with my Social Security deposit and my Walmart card with my new job's deposit. I ended up sleeping on the streets as I couldn't access my money. Today, I am unsure of my account status. I had $[redacted] deposited, and some payments have gone through. I moved the remaining funds to my savings. I need to contact customer service urgently for a new card, address overdraft charges, and resolve these issues. It's essential to speak to a customer service representative promptly. If possible, contact me at [redacted]. Thank you.

I have been struggling to withdraw or transfer funds on my Walmart MoneyCard for over two weeks. When I contact customer support at 1-[redacted], none of their solutions seem to work. Recently, a support representative created a ticket, but the suggested steps did not resolve the issue. The problem arises when I attempt to reset my password and receive a code to verify my identity, something I have never had to do in years past. Despite being instructed to scroll down to find where to enter the code in the MoneyCard app for Android, I cannot locate the entry field. This issue started after I switched to a new Moto G Pure phone. The ICC code is [redacted][redacted]6F. I would greatly appreciate any assistance. - Linda

Good evening, I wanted to share that I recently purchased a debit card with a $30 deposit, but I am experiencing issues using it. Despite contacting the number on the back of the card and being informed that it is ready to use, I am unable to make purchases as it keeps stating the card is not registered. I am seeking guidance on whether I need to register the card and would appreciate instructions on how to proceed with the registration process.

I've been transferred to the corporate line twice and disconnected twice while trying to resolve two pending transactions on my card that need to be released. I'm requesting that Walmart MoneyCard release these two pending transactions. The two merchants have already released the transactions on their ends. Although I received a text notifying me about the two pending transactions to be posted on my card, they haven't been processed yet.

I made a payment for my car loan with JPMorgan Chase on April 5, [redacted]. The transaction has not been deducted from my balance, and it is not showing in my Walmart Money Card bank account. I tried contacting customer service but couldn't get through as the system doesn't recognize my social security number and birthday. I need urgent assistance and request a phone call from a representative at [redacted] to resolve this issue. I do not need a new card; I believe an error was made in entering my birthday into the system. I am considering switching to a different bank due to the inconvenience caused by this situation. I simply want to resolve this problem with my car payment and hope to receive the necessary help promptly.

I've been trying to reach the customer service number on the back of my card, but despite entering all the requested details, I keep getting an error message stating the number is not valid. I even tried selecting option #2 and spoke to someone I could barely understand. After being asked for multiple documents and attempts to register my card, I was still unable to do so due to discrepancies in the information provided. Wait times were long, and I experienced disconnections multiple times. It's frustrating to go through all these steps just to use the card, especially when the issue originated from being given the wrong card by a Walmart employee. This whole situation has been incredibly frustrating.