WalMart MoneyCard Customer Service Issues

I have unfortunately misplaced my Walmart Money Card and am unable to retrieve the card number. Additionally, it seems that there might have been two cards issued, with one potentially never being activated or used and disposed of. Regrettably, I am unable to access my online account verification due to technical issues with my iPhone. I tried to recover my account online with the correct login details, but it prompted me to call the number on the back of the card for further assistance. When I attempted to call, the automated system requested the card number which I do not possess. I have been unable to speak to a representative to resolve this issue. Any guidance or solution you can provide would be greatly appreciated.

I recently contacted the customer service this morning. The representative seemed to struggle finding answers to my questions, causing delays. I attempted to call back in the afternoon using the callback feature, but my "hiya" app blocked the call. After waiting longer than advised, the call got disconnected. This frustrating experience isn't new to me. I just want to deposit a check via mobile, but I keep encountering an issue with my license. The support team doesn't seem to grasp the technical problems. I feel blamed for the situation, even though I've tried everything. It would be helpful if the representatives were better trained before assisting customers. I would appreciate it if someone could reach out to me via email.

After a night of being intoxicated, I mistakenly believed I lost my card, but I found it in the morning. Unfortunately, I had already placed a stop on it. I spent an hour on the phone only to find out I won't have access to my funds until the new card arrives, potentially taking up to seven days. This situation is frustrating as I won't be able to commute to work or even buy food, risking my employment. When I requested to speak to a supervisor, I got disconnected. Now, after another hour on hold, my issue remains unresolved. If I can't access my money today, I will pursue legal action as holding my funds for seven days is unacceptable. I'm eager for a prompt resolution.

I recently bought an HP Pavilion PC from Walmart but realized it was too small and returned it the next day. Upon the return, the money was refunded to my card but the Walmart Money Card has since locked my account accusing the return of being fraudulent. Despite providing them with the receipts immediately, my account remains locked, jeopardizing my ability to pay my bills. This situation has left me feeling like they are withholding my money unjustly. I am frustrated by their actions and contemplating closing my account and never using their services again. I rely on this card for all my expenses, and their accusations have put me in a difficult position. I am considering legal action as I struggle to access my funds to survive. I have decided to switch back to traditional banking to avoid further issues like this in the future.

I am experiencing issues with my Walmart Money Card ending in [redacted]. Recently, my account was hacked, and unauthorized changes were made, leaving me unable to access my funds. Despite sending multiple emails with all the necessary information to update my account, my requests have not been processed. My account remains blocked, and I am concerned as my stimulus check is in that account. I am frustrated with the lack of assistance and the runaround I am receiving. I urgently need my personal details to be updated. This situation has caused me significant distress, and I am unable to have my children with me due to these complications. I hope this matter can be resolved promptly.

I've been calling nearly every day for a week regarding my card, but nothing has been resolved. When I transfer funds from the vault to my available balance, it either doesn't reflect the change or takes 30 minutes to process. After moving $30, it never appeared in my available balance. When I reached out, I was spoken to disrespectfully. I received an email stating that no issues were found with my card, which is misleading. I've been a Walmart Money Card user without issues until now. Previously, transfers would show instantly in my available balance, but this isn't happening now. I plan to withdraw all my funds from the card and report this to the Better Business Bureau. I know this is a widespread issue as I've seen others on Facebook experiencing the same problem. When I transferred the $30, the vault amount changed, but it didn't reflect in my available balance. - Marilyn R.

I was given a Walmart money card as a gift. I'm trying to register it but I'm not comfortable providing my social security number. I'm willing to provide my name, address, phone number, and email but not my social security number. Despite explaining this multiple times, I keep encountering issues. The last representative I spoke with abruptly ended the conversation. I'm becoming frustrated as I've wasted the last 2 hours going in circles. Darrel L. [redacted] 137th St Le Mars, IA [redacted] [redacted]

Today, my Walmart MoneyCard was blocked after I received a refund of $[redacted] instead of the original $[redacted] purchase due to a $[redacted] cancellation fee. This resulted in the card being blocked with all my funds on it, leaving me without access to my money. Despite providing a receipt showing the refund, Walmart MoneyCard is refusing to unblock my card promptly. Dealing only with customer service agents in India and facing a 2-day wait, I am frustrated as no resolution seems near. I urgently need access to my funds for my son's needs. I seek assistance from someone in the United States to help unblock my card swiftly.

In May [redacted], I purchased a $[redacted] Walmart prepaid money card at the Walmart in Eatonton, GA, [redacted]. After activating the card and requesting a personalized one, I used the temporary card with a remaining balance of around $[redacted]. Unfortunately, I lost the temporary card and never received the permanent one. After contacting customer service, I was informed the card was returned due to an address change I reported at [redacted] Glades Rd, Eatonton, GA, [redacted]. Despite confirming my new address, I never got the permanent card. Despite numerous calls and promises of mailing the card, it hasn't arrived. I have now moved back to my original address and kindly request a replacement card to be sent to [redacted] Gray Rd, Eatonton, GA, [redacted].

For the past 5 days, I have been trying to resolve an issue with my blocked account at Walmart MoneyCard. I have been attempting to upload my ID to [redacted] since the link "Walmartmoneycard.com/upload" is not functioning properly. When attempting to use it, an error message is displayed saying "secure.walmartmoney.com says 'length cannot be less than zero parameter name: length'". The website program appears to be incompatible and needs to be fixed. My account and card were blocked without any clear reason. I suspect it might have been related to a PPP loan deposit from the SBA, as nothing else unusual has occurred on my account. Instead of simply blocking my account, they should have reached out to me via phone or email to clarify any concerns. Having my card declined was embarrassing, and I have been unable to access my account or receive any response for 5 days. The automated customer service directed me to remove the block by uploading my ID for verification. I am concerned about how long it will take for Walmart MoneyCard to verify my ID, as the current situation is completely unacceptable.

I am experiencing issues with my WalmartMoneyCard being blocked/restricted. The reason provided is recent account activity, requiring additional verification by uploading my driver's license or state ID on the website. After attempting to enter my card number to start verification, I received an error stating the I.D. submission session had expired even though it is within the 90-day limit. When calling the automated line, I faced the same issue. Despite speaking to a representative who promised a follow-up from a supervisor, no contact was made. During this time, funds have been continually deducted, causing my balance to drop from $[redacted] to $[redacted]. I seek assistance in resolving this matter and am willing to provide any necessary information.

I have been attempting to resolve this for four days now. Yesterday, I spoke with a representative with a heavy accent whom I couldn't understand. I asked him to speak slower, but he put me on hold and never returned. Every time I call and enter my account information, I get disconnected. On 4/26/21, I added $[redacted] to my card, totaling approximately $[redacted] in my account. When I tried to make online purchases later that day and the following day, my card was declined. I attempted to address this on your website but encountered issues with my user ID and password. The system sent a verification code to a cell phone number I don't have as I never included one during sign-up. I am eager for a resolution or at least a refund of my money. Your assistance in this matter would be greatly appreciated.

I have been trying for * days now to get this issue resolved. Yesterday, I spoke with a representative who had a heavy accent, making it difficult to communicate. I requested him to speak slower, but after a few minutes, he placed me on hold and did not return. Each time I call and enter my account information, I get disconnected. On *******, I loaded $**** onto my card, totaling approximately $**** in my account. However, when I tried to make online purchases that same day, my card was declined. The following day, I attempted again without success. While trying to resolve this on the website, it claimed my user ID and password were incorrect, even after changing the password. An issue arose with a verification code being sent to a non-existent cellphone number that I never provided during signup. I just want this situation rectified promptly.

I was charged $[redacted].98 on my Walmart Money Card for a hotel in New Braunfels, TX on March 22, [redacted]. I have been unable to contact customer service or access my account to rectify this issue or request a refund. I demand a refund and the immediate cancellation of my account. Unauthorized charges, especially for services I did not use, are unacceptable. I am determined to take action against the party responsible for this. I can be reached at [redacted] and my email address is [redacted] Due to lost devices, I am unable to provide additional information. Kindly keep me updated on the progress of resolving this matter as I will be pursuing the return of the unauthorized charge. Thank you, Veronica Ruiz.

I recently purchased a card and cashed a check at the same time. Unfortunately, the card was stolen before I could use it, even though it was never removed from its packaging. I have the receipt and a picture of it, but the card is missing. The receipt has faded quickly, making it hard to read, but I still have the picture. It has been a month, and I have not received the money on my card. Despite receiving a new card, it has not been activated or loaded with funds. I have tried to resolve this by going to the store, but the manager at the customer service department refused to assist me. I am frustrated as I just want my $[redacted] that was sent to me.

I have sent the following email today: Dear Sir or Madam, I am still awaiting a response from your company regarding my previous emails. Today, I was informed that a new case, case #[redacted]0, was opened by account supervisor Liza with employee ID# [redacted]. I was asked to resend a picture of my ID to [redacted] for the second time, with a promise to receive a response within 24 hours. Despite multiple attempts, I have not received any replies for my ID verification requests. The conflicting information provided by different call center representatives has made it challenging for me to understand the issue with resolving my complaint. I simply wish to access the funds I transferred, currently held in my closed account, due to a blurry second ID verification request made within a week, even though the same device and picture were used for both verifications. As per the terms and conditions, I am aware my account is closed, and I request the return of my funds promptly. While speaking with the account supervisor, she recommended I contact my originating bank for an ACH return request, which I intend to do tomorrow. Despite these actions, I am hopeful for a resolution from your end, as no further documentation was requested before closing my account. I have decided to file complaints with the BBB and Fairshake if the matter is not addressed promptly. I plan to share my experience on various social media platforms to caution potential users against encountering similar issues. It is crucial to note that my initial ID verification was successful, enabling me to access my funds without delays, as these are vital payroll funds from a PPP loan. I trust that a swift resolution will prevent further actions, and I appreciate your attention to this matter. Thank you, Charra Caldwell.

I have been attempting to reach out to your dispute department without success. The long hold times leading to disconnections are incredibly frustrating. I am currently on hold while writing this message and just encountered a rude response claiming the systems are down. My name is Lyesha Hobbs, and I am a disappointed cardholder. I expect my transaction to be disputed promptly. I am eager for a callback to resolve this issue as soon as possible at [redacted]. Thank you.

On June 3rd, I had to order a new card because someone had been using my card. When I called, I asked if a new card could be ordered and mentioned that I would cancel my old one upon receipt. Unfortunately, my card has been cancelled without receiving the new one, and I am unable to access my funds. I was informed that my card would be expedited on Thursday, June 3rd. However, I received an email on Sunday stating that my card is being printed, and it still shows the same status today. Can you please provide me with an update on the whereabouts of my card? - J. Field Last 5 of SSN: [redacted] DOB: 12-28-[redacted] Last 5 of zip code: [redacted] Last 4 digits of cancelled card: [redacted]

I recently experienced identity theft with $[redacted] taken from my account in California. Despite my dispute being rejected, my card was flagged as compromised, cancelled, and a new one was issued with $[redacted] left in my account. After registering the new card, I was inexplicably logged out and the card became unregistered. I am frustrated by the lack of attention to my dispute and demand the remaining funds in my account to be returned promptly. This situation has dragged on for far too long, allowing companies like WalMart and Green Dot to benefit from my money without my consent. I am deeply upset with WalMart and have no desire to support their business in the future.

I am experiencing difficulties using the automated system due to an issue with my birthdate. Despite numerous attempts, I have not been able to reach a helpful customer service representative. Unauthorized transactions from PAYPAL have been detected on my card, though PAYPAL has no record of these transactions. Walmart has stopped further use of my card, but a replacement won't be issued until the 22nd, which I find unacceptable. I am seeking assistance in correcting my birthdate to access online and phone services, as well as requesting a refund for all PAYPAL transactions to my card ending in [redacted]. My name is S. Argyle at [redacted] S Seghini Dr F101, Midvale, Utah [redacted], with a birthdate of December 22, [redacted]. I am unable to find a way to update my birthdate on my end, as only the address, email, and phone number options are available, all of which are correct. Please provide the necessary help as I have bills that need to be paid.