WalMart Credit Card Customer Service Issues

I am extremely disappointed with the way my mother's Walmart card account is being handled. She is 72 years old, suffering from dementia and neuropathy, and living with us for care. We specifically use the Walmart card to avoid overdrafting her bank account. Recently, she authorized me to use the card for purchasing tires at Walmart to sell her car. Subsequently, she settled an eBay bill, and the account was suddenly frozen for verification. Despite providing the necessary documentation like power of attorney, the process has been burdensome and confusing. The request for a rental agreement and her expired driver's license adds to the frustration. I have tried to assist in verifying the information multiple times over the phone to no avail. The repeated requests for unattainable documents are causing unnecessary stress. At this point, I believe the best course of action would be to close the account, receive a final bill, and explore other card options like her Capitol 1 card.

I purchased a South Shore Versa 5-Drawer Chest from Walmart online for $[redacted].60 and had it shipped to a friend in Oklahoma City, OK. The package was delivered by FedEx on 10/08/[redacted] at 10:12 AM. Unfortunately, the FedEx driver allowed someone named MJordan to sign for the delivery without proper verification, resulting in the package being delivered to the wrong person. I have contacted FedEx, and they have opened a case to investigate the situation. I would like to know the next steps to resolve this issue without incurring any additional costs. Thank you, Gayla R.

Hi, my name is Shawne Hughes. I am contacting you regarding an issue I experienced yesterday while using my Mastercard. Despite resolving the problem with a representative over the phone, when I attempted to use my card again at Taco Bell, it was declined. Upon reaching out again, I was given conflicting information and now cannot use my card due to a discrepancy with the phone number on the account. I am frustrated because I need to make a $[redacted] payment this Friday. Currently, I am being asked to wait for a code to be mailed, which is inconvenient. I am considering taking my business elsewhere if this matter is not resolved promptly. I prefer to use my cellphone, hence the update to my contact number. I would appreciate it if this issue could be addressed today. Thank you for your prompt attention to this matter.

I received an email indicating I would receive a temporary balance of $[redacted], but when I inquired about my credit, I was told it was only $[redacted]. I tried to request a credit increase, but the automated system misunderstood my response and denied my request. I plan to pay off my $[redacted] balance by the 20th and close the account. This experience has been frustrating and has negatively impacted my credit score. The discrepancy between the email and the actual credit available is unacceptable. If I had known I would only receive $[redacted], I would not have used the card at all. It feels unethical to promise one thing in writing and then provide different information. Danica C.

I placed an order for a flat-screen TV online on Friday evening, and at the same time, I applied for a Walmart credit card with a $35 incentive for opening an account. I received messages saying my email is already in use and that my password doesn't match my email. Last year, I purchased a $[redacted] bicycle online with my Visa card from a Walmart vendor, yet there is no record of that transaction. I've received three separate emails from Walmart with different code numbers to use as a password, but none of them worked. Yesterday, my phone went dead during my call with Walmart representatives. Despite speaking with multiple reps today, I haven't made any progress. After multiple unsuccessful attempts to apply online, the Walmart page becomes unresponsive, leaving me on my own homepage. I'm frustrated with the lack of assistance and may have to take my business elsewhere if this issue isn't resolved promptly. -Nicholas Helser

I am seeking a refund of over $10 from a recent interaction at the Carlisle store in Albuquerque. I arrived for an oil change at 9:14 AM on 11/13/[redacted], requesting the $19.88 service. The manager insisted I pay $29.88 as they didn't have the cheaper option available, despite it being advertised. I expressed my disappointment in his lack of preparation and customer service. He refused to accommodate me, leaving me frustrated over the situation. I realize it's just $10, but it's the principle. Please assist me.

I made an online order for 2 Roomba vacuums on November 4, [redacted]. The items were not delivered on the scheduled day. Walmart customer service said they were lost, so a replacement order was made. After tracking the delivery, I contacted Walmart again as the vacuums were not at my front door. Despite additional efforts and involving the police, the situation was not resolved. I disputed the charge on my credit card as I refuse to pay for items I never received due to the mishap on Walmart's end or possible theft by the delivery driver. I even reordered the items for in-store pickup. As I am not satisfied with the outcome, and since my loyalty does not seem to matter, I request the cancellation of my credit card ending in [redacted]. I will not pay for the items twice and will take my business elsewhere. Thanks, Patricia G.

I recently fell victim to a scam and used two Walmart Gift Cards as payment. Is there a way to recover my funds since the scammers obtained the card information and redeemed them? I still have the physical cards. I possess details on the company responsible, including their name and address. Any assistance you can offer on this matter would be greatly valued. Thank you, James.

In October, during a chat with a Walmart customer service agent, she reviewed your account and reduced some late fees due to your excellent payment history. The agent advised making a $61 payment to bring the account current and avoid future late fees. Unfortunately, you received another late fee shortly after. Now, almost 8 months later, you are facing monthly late fees and accrued interest on a cancelled card. Despite paying off your purchases, the remaining balance is solely from fees. Your attempts to resolve this with the collection agency have been unproductive as they repeat scripted responses. You're determined to resolve this matter without paying $[redacted] in accumulated fees, as initially advised by the Walmart representative in October.

I am experiencing issues with receiving my Walmart Credit Card statements. Despite being notified that my payment was due via email, I had not received the corresponding statement. I made a payment over the phone due to the missing statement, and while I was informed that there is usually a $10 fee, it was waived in this instance. Paying $[redacted].36 without seeing the transactions was confusing. After speaking with a supervisor named ‘Beth,’ she assured me that I would start receiving statements by May 26th and that the missing April statement was being sent out. However, as of the last communication on 5-20-19, I still had not received the statement. Additionally, troubles accessing my account online added to the confusion. Walmart stated my social security number did not match their records, requiring me to mail a copy of my card to the corporate office for verification. I expressed discomfort with this process, suggesting that Walmart should find an alternative solution. The repeated emails from Walmart asking for a solution when I have none are frustrating. I simply want access to my statements or account information and wish to stop receiving unnecessary emails about the issue.

Address: [redacted] Manchester Ln, Stansbury Park, UT [redacted] Account Number: [redacted] Date: August 9, [redacted] To Whom It May Concern, I am writing to address a late payment on my Walmart Credit Card account that appeared on my credit report. I acknowledge the importance of timely payments but was unaware of an outstanding balance on my card. After discovering and paying off the remaining $40 balance that had accrued interest, my card was declined due to an overlooked amount of $[redacted]. I promptly settled the full balance upon realizing the oversight. In light of applying for a mortgage, I acknowledge the impact this has had on my credit score and seek your understanding. I have taken measures to prevent similar occurrences and kindly request Walmart to consider a goodwill adjustment by removing the late payments from my record to enhance my creditworthiness. I confirm the accuracy of the information on my report and am not challenging it. I understand the unique nature of my request and appreciate your review under the Fair Credit Reporting Act. I hope for your favorable response to this matter. Thank you for your attention, Andy Carlsen

My Walmart Credit Card was compromised twice in a week, with two unauthorized charges totaling over $[redacted] made on July 27th and 31st. I have sent numerous emails with documentation since these charges were not made by me and originated from Las Vegas and North Miami, even though I am located in Phoenix City, Alabama or Columbus, GA, which are close by. Some of the funds belong to me federally, stemming from Social Security death benefits. The stress from this incident has affected my health due to a heart condition, and I even suffered a miscarriage which I have submitted paperwork for via email. I am on the verge of losing my vehicle, and I am a single parent to three children. Since I contacted them today and they have yet to resolve the issue, I am considering involving my lawyer. This situation has caused me immense hardship, including the loss of a child and potentially losing my car, all due to an unauthorized individual exploiting my trust. I have cooperated fully and provided extensive proof of my innocence, but the resolution promised for today has not materialized.

My debit card from The Firefighters Credit Union in Omaha, NE was frozen for the second time due to suspicious activity involving unauthorized charges on Walmart.com totaling $[redacted].00 and $49.00. I have never shopped online at Walmart and contacted Visa and my Credit Union for assistance. However, they stated that I have to seek reimbursement directly from Walmart. When I inquired with Walmart customer service, I was told that since the items were picked up at an Omaha store, the transaction was completed, and they redirected me back to my Credit Union. The order numbers for the items are #[redacted][redacted] for the power washer and #[redacted] for the phone. I am concerned that no identification was required for the pickup and question Walmart's policy on this. I believe I may know who used my information for the fraudulent transactions. It would be beneficial for Walmart to implement ID checks for pickups to prevent such incidents. Please contact me at [redacted] or [redacted]. Thank you. - Brian D. from Omaha, NE, [redacted].

Recently, I received a new Capital One card, and after activating it, encountered issues with its usage. Customer service inaccurately stated we were a month overdue when we were only 3 days past the statement date. We promptly made the payment in-store, but it was declined, causing inconvenience due to a check issuer error. Despite challenges reaching customer care, I eventually made the payment over the phone. My long-standing good payment history has now been marred by this incident, compounded by an unrequested credit limit increase. Walmart's handling of my account has been subpar recently. I hope for an apology and improved service from Walmart, as their treatment of loyal customers reflects on their overall customer care standards.

I recently contacted bccf regarding my bill and informed them of my new phone number. They requested a picture of the barcode on my driver's license, a process I found unfamiliar and did not complete. I later attempted to make a purchase for a friend with terminal pancreatic cancer, but my card was unexpectedly declined. I consistently pay off my bills and provided the last four digits of my account to confirm my identity. I am frustrated by this inconvenience and demand that my card be reactivated promptly. If this issue is not resolved, I will boycott Walmart stores and discourage others from shopping there. The request for a picture of my license due to a phone number change seems excessive and unnecessary.

I tried adding my Walmart Visa card to my account, but it didn't work. Now, the password is not recognized. I need to resolve this quickly. I've been trying all day. I really need my Walmart Visa card to work as I have bills to pay. Your help is greatly appreciated.

Good morning. My name is Delkis Benavides. Since I changed banks for my Walmart credit card, I have made the last two payments over the phone. For some reason, I am unable to make them online, and now those two last payments, from November 8 and December 8, do not appear. As a result, my credit report has dropped by 51 points, which is not accurate because I did make those two payments over the phone. My card ends in [redacted], and the last four digits of my social are [redacted].

In October [redacted], I received a letter stating that Walmart switched my credit card to Capital One. The due date was changed from the 16th to the 2nd of the month, and I couldn't use Autopay anymore; I had to send a check. As I receive social security on the 3rd, I called Capital One to change it. A supervisor adjusted the due date, and I made a payment for Feb 5, [redacted]. However, I got an email saying the payment was due on the 5th, which I missed and saw on the 7th. When I inquired, they mentioned the supervisor canceled my payment and Autopay, now wanting to charge a late fee, which I believe is unfair. Despite spending hours on the phone due to this change, I can't even set up an online account. I've been a loyal Walmart customer for years, but I'm disappointed by this switch to Capital One. I hope this feedback reaches someone higher up. I am dissatisfied and hope for a resolution. - B. Stack

I have been experiencing issues with the app's sign-in process—they always display an error message saying, "Sorry, we’ve hit a snag." Additionally, I contacted customer service to explain my financial difficulties due to COVID-19, and I was assured multiple times that no payment was due for that month with no penalties or fees involved. However, I later received a bill indicating that I had exceeded my credit limit, was late, and incurred a late fee, negatively affecting my credit score. Despite my frustration, the customer service representative I spoke with was unhelpful and insisted on the late fee. I am upset about the conflicting information provided, resulting in fees and harming my credit.

I am concerned about potential fraud involving Walmart employees regarding order #[redacted][redacted]. I have made multiple attempts to return the damaged Hyper E-Ride Electric Bike, 26" Womens Cruiser, 36 Volt Battery after it was delivered to my porch without authorization. Despite informing Walmart of the situation, they have failed to collect the item and are holding me responsible for the damaged product. The lack of assistance in retrieving and resolving this issue is frustrating as I have requested multiple times for a pickup, which has been promised but never fulfilled. The continuous back and forth with Walmart regarding the return of the item, which was initially declared lost or damaged during shipping, only to appear at my door unexpectedly, has been incredibly troublesome. Numerous failed attempts to have Walmart retrieve the bike as they agreed to do have left me more than dissatisfied with their customer service.