WH Smith Customer Service Issues

Hello, I hope you are well. I wanted to share some feedback regarding a recent experience I had at your store. During my trip to London with my family from the 1st to the 4th of November, we visited your store at Euston Station on the evening of the 2nd. I purchased a notepad from the store and distinctly remember being told the price was slightly over £5. I paid using contactless and retained the receipt. Upon reviewing my expenses from the trip, I noticed an additional charge of £21.95 for items I did not purchase, including 4 Mr Parker's Tea Parti Mult at £3.99 each. I am concerned that the cashier may have added these items to my bill without my knowledge. Despite my oversight in not checking the receipt immediately, I believe this discrepancy is troubling. I would appreciate it if you could investigate this matter further. I have the original receipt and can provide a copy if needed. I was assisted by a staff member named Marios around 20:56 hrs, and I believe reviewing the CCTV footage from that time would clarify the situation. I look forward to your response. Thank you, Andrew B.

Hi, my sister purchased a hydrating water bottle from your store at the Trafford Centre recently using a WH Smith card. She didn't want the bottle, so I tried to return it at the store and have the £3.99 refunded to her gift card. One staff member named Cindy explained it couldn't be returned due to hygiene reasons. I called my sister in Dubai at great cost to clarify, but she was unable to understand Cindy. Another staff member took over but ended the call abruptly, causing my sister to call back, spending more money. While at the store, a cracked bottle was noticed, which must have happened before my visit. I understand my sister wants the refund due to the defective product, but I didn't ask for staff names or an email address as I didn't want to escalate the situation. I believe clear return policies should be displayed for customers. I kindly request a refund or some resolution due to the faulty product. I apologize if my sister's communication seemed offensive. I hope we can resolve this positively. Thank you for your attention. - Mostofa Julius Ahmed

Hello, this is Kunwar from India. Recently, I purchased a headphone from your store in Chhatrapur Delhi, India. I have the receipt for the product, but it is not working with my iPhone. I visited the store to exchange the product, but I was informed that an exchange was not possible. I am disappointed with the level of customer service provided. I paid [redacted]₹ for the headphone, and while the money is not the issue, the service quality is concerning. This morning, I returned the headphone to the store as I don't require it anymore and do not seek a refund. I am dissatisfied with the service and the staff at your store. Please respond promptly. My phone number is +[redacted]94, and my email is [redacted]

I recently bought two wraps from WHSmith's at the Northern General Hospital in Sheffield. Unfortunately, after leaving, we found the wraps didn't match their description. The lack of protein filling was disappointing. The ratio of filling to tortilla seemed off, leaving us essentially with a doughy tortilla. It appears misleading since the tortilla was listed first in the ingredients, making it seem like it should be called "Tortilla filled with Oriental Duck and Piri Piri Chicken" rather than "Chicken and Duck in a wheat tortilla wrap." We would appreciate a response regarding this matter promptly. We have also sent this concern to WHSmith for their attention.

Dear Team, I have an outstanding invoice pending since March [redacted]. Despite my efforts to contact Mr. Abhishek Chand regarding the Acrylic Letters requirement for one of the stores at Kempegowda International Airport, I have not received a response since May [redacted]. After completing the task, the invoice was delivered both physically and via email. I have continued following up, but unfortunately, Mr. Chand has ceased communication. I kindly request prompt payment of the invoice. I have attached the invoice and a screenshot showcasing the implementation of the Acrylic letters. Looking forward to your prompt response.

Hello, I am following up on an unpaid invoice for services rendered to Mr. Abhishek Raichand from Travel News. We completed a signage board for him last year which was promptly paid. Following that, he requested acrylic letters for his store at Kempegowda International Airport, Bengaluru, India. We completed the work, provided the invoice and implementation photos to him and a team member at the outlet, namely Ketan. The physical copy of the invoice was handed over at the location, and a soft copy was sent to Abhishek via email. Despite assurances in May [redacted] for prompt payment once activities resumed post-COVID-19 restrictions, we have not received any payment. Our attempts to contact him by phone, SMS, and email have been unsuccessful. Any assistance in facilitating the payment of this invoice would be greatly appreciated. Thank you.

I'm experiencing an issue with order no. [redacted]6 as the book is unavailable. I've already emailed to cancel the order and request a refund, but I haven't received a response yet. It was fast to process the payment initially, so I would like the refund to be processed promptly. The entire handling of my request has been disappointing. Interestingly, I ordered the same book from Amazon on Sunday, and it was delivered yesterday.

I am seeking information about the remaining items from my WHSmith order. I am unable to locate the order number but had ordered 2 Harry Potter pencil cases, 2 notebooks, and clips. While the pencil cases arrived promptly, I have been waiting for nearly three weeks for the rest of the items. I have previously reached out regarding this matter and also sent an email to WHSmith. These items were intended as birthday gifts for my friends in Germany, so I am quite distressed by the delay. I would appreciate prompt assistance regarding this issue. My name is Nina Turner.

Hello, I am writing to inquire about two gift cards that I purchased some time ago for my Cousin and her children, which unfortunately went missing during a period of illness. I have the original purchase receipts for the gift cards, each valued at £10, and they were activated at the time of purchase. When I visited my local WHSmith store and presented the cards, the Manageress informed me that the activation date was December [redacted], which was earlier than I had anticipated. I am seeking guidance on how to proceed with these gift vouchers. Thank you for your assistance.

I bought a twin pack America to UK plug at your LHR store on 09/14/[redacted], but it is not suitable for my needs. I returned to the store on 10/06/[redacted] and was instructed to reach out via email regarding this issue. Despite emailing customer services twice, I only received automated acknowledgments without resolving the problem. I am seeking assistance to arrange a refund for this purchase. Thank you. Regards, Mrs. S. Email: [redacted]

My experience with WH Smith's communication has been unsatisfactory. I visited the Cherwell Valley store on 20/07/[redacted] to buy a National Geographic children's magazine for my grandson. Due to incompetent staff, there was confusion during the card payment process, resulting in two charges of £7.70 through pin and then an additional £8.24 through swipe. Despite being assured that the pin transaction had not gone through and was resolved, it ended up leading to duplicate charges. I am seeking guidance on how this issue can be resolved. Thank you, Averill S.