Vivid Seats Customer Service Issues

I received an email stating that my tickets have been delivered, but after attempting for an hour, I am unable to access them despite following all the provided suggestions. Please ensure that ticket order number [redacted]2 is delivered properly so I can easily access them. This situation is very frustrating, and it may lead me and my friends to avoid using Vivid Electronic Transfer in the future. What I would prefer is to simply print the tickets, as I have done with regular orders in the past. Kindly contact me at [redacted] so we can resolve this matter promptly. Please refrain from sending me further instructions, as they have not been helpful.

My daughter recently developed a lung infection, and her doctor advised against air travel and crowded places, including arenas. We saved $[redacted] for her dream trip to watch the Lakers, as seeing Lebron play has been her lifelong wish, especially with her cerebral palsy. Due to the coronavirus situation and potential NBA game cancellations, we kindly request a credit or refund with a doctor's note for a future game. Unfortunately, our attempts to resell the tickets through AXS have been unsuccessful, and I'm currently at the hospital, unable to manage this. Annie is very upset about the financial loss as we rely on this money for essentials like food and rent. Your assistance in adjusting the policy would be greatly appreciated.

I purchased tickets for a show in May but due to the shutdown in New York, I inquired about a refund. After waiting, I received an email on April 30th giving me 7 days to decide between a refund or credit for future events. Working full time from home during the shutdown with my family, I missed the email deadline as I don’t check my personal email daily. I responded on May 7th within their timeframe, requesting a refund, but I was told it was too late and my money had to stay until I could use it for other tickets. Frustrated by this, I have tried reaching out multiple times via email and have yet to receive a response. I spent $[redacted].76 on tickets which is a significant amount, and I am not able to visit New York anytime soon. I urgently need assistance in resolving this matter as I am unable to contact a representative by phone. The tickets were for the play "Plaza Suites" at the Hudson Theatre on May 17th.

We bought tickets for Boston Calling on Memorial Day weekend, which was initially cancelled due to Covid-19 but later announced as "postponed" for the following year. Our concern is unsurety about attending next year and the inability to receive a refund since they consider it postponed. Additionally, the exact bands we wanted to see might not all be there next year. One band in particular isn't starting their rescheduled tour until July next year. How can I request a refund since the concert was cancelled this year and they are only offering the option to attend next year?

I purchased two tickets for Niall Horan's May 1st show at Mohegan Sun in CT in November [redacted]. The show was cancelled over a month ago, and despite my daily calls and email responses requesting a full refund instead of credit, I have not received any response or refund yet. Holding onto almost $[redacted] during these challenging times due to an event cancellation is unacceptable. Vivid Seats' lack of response, especially with no one answering calls, is disappointing given the current situation. I have been patient, but now I'm frustrated. I insist on a full refund and need someone to contact me promptly. Thank you. -Kari D. Email: [redacted]

Subject: Issue with Refund Process - Ticket Order #[redacted]7 Hello Leo C., When I received your email on 3/13/20 informing me of the event cancellation, it clearly stated in the email that I could choose between a credit or a full cash refund. In the email, it was also mentioned that I didn't need to take any action as the refund would automatically be processed to the credit card I used for the purchase. Despite this, I proactively emailed you on the same day requesting a full refund (as shown in the second email below). Therefore, the recent email I received from you stating that I contacted you after the 7-day timeframe and that the compensation cannot be altered is inaccurate. I expect to receive the full refund, as per the original email instructions. Please confirm via email that the full refund will be processed. I followed the instructions provided in your initial email, even though I reached out just to ensure everything was in order. I haven't received any communications from Vivid Seats since your email on 3/16. The email from them also confirms that I am entitled to a full refund. Thank you for your attention to this matter. Sincerely, A. R.

Hello, I bought tickets for the Detroit Pistons and Golden State Warriors game scheduled for Friday, March 20, [redacted], in Detroit. The game was postponed and later canceled. I used my credit card to purchase the tickets. I would like to know how to get a refund for this transaction. Thank you.

I bought 6 tickets for a concert scheduled for 8/30/[redacted] through Vivid Seats. The event got moved to August 26, [redacted], more than a year later, because of COVID-19. Unfortunately, we can't go to the concert on the new date, and Vivid Seats refuses to refund us. I spent over $[redacted] and believe this is terrible customer service and possibly fraudulent. They suggested I try to resell the tickets, but it's tough given the ongoing uncertainty with Covid-19. I think Vivid Seats should provide the choice of a refund for postponed events, not just canceled ones. Is there any action I can take in this situation?

I bought tickets for Elton John's concert in Indianapolis before he added Detroit to his tour, where I live. The concert was postponed on the day of the event back in October due to Elton's mother-in-law's passing. My mom and I traveled to Indianapolis and booked a hotel before it got canceled, which was disappointing. It was rescheduled to March and then postponed further to [redacted] (without a confirmed date) due to COVID-19. I would like a refund since there is no set date yet, and the tickets were very expensive. I paid the high price because seeing Elton has always been a dream for my mom, and I wanted it to be a memorable experience for her.

I bought tickets for Blake Shelton's concert in Omaha, Nebraska on 3-12-[redacted], which was canceled due to Covid-19. The show was supposed to be postponed to April [redacted]. Recently, Blake mentioned on Twitter that he is assisting fans in getting refunds as he's unsure when he will tour again. He singled out Ticket Masters purchasers, but all ticket holders should be refunded since the rescheduled date is uncertain. My order number is [redacted]9, totaling $[redacted].99. I request my refund so I can choose to attend a future concert in Omaha at my discretion. I've been waiting for my refund since October [redacted].

Good afternoon from Spain. I'm Fernando Talavera. I'm looking to open an account with VIVID due to challenges with Spanish Banks as a Trader. Could you clarify if I can make payments and receive transfers from Libertex.com (Cyprus) and Binance.com (Bermuda - Jersey), companies I work with? Thank you.

Yesterday, I attempted to purchase tickets for multiple games from your website. However, after a lengthy hold time, I was informed that I am unable to buy tickets due to canceling tickets for a previous game a couple of years ago. After being transferred to sales to address the issue, the operator abruptly hung up on me, leaving me feeling very frustrated. I have since tried to purchase tickets from StubHub and Ticketmaster but suspect I may be blacklisted because of this incident. The reason I canceled the tickets initially was because I was unfamiliar with buying tickets online and, being 70 years old, I found the process nerve-wracking. When I tried to purchase tickets for the Ohio State game, I mistakenly thought I was buying directly from Ohio State. The confusion, coupled with the need to book a flight from Arizona to Ohio, resulted in significant time and expense. Despite my willingness to pay and my financial stability, I find myself unable to purchase tickets anywhere and feel unfairly blocked from transactions. I hope this misunderstanding can be resolved so I can continue to attend events and support your business.

I bought tickets from your company in [redacted] for the Black Crowes concert last Saturday. Unfortunately, we were not allowed to enter because the venue only accepted rectangular barcodes, not the square one provided by your tickets. We had to purchase lawn seats from Live Nation on the spot if we wanted to attend. I am requesting a refund for the tickets I bought through your company as they were unusable. I spoke to an individual named Onasis that night, who was supposed to send me a "denial of entry" form promptly, but I have not received it yet. Please send me the form at your earliest convenience so I can resolve this matter quickly. Thank you, R. C. Order # [redacted]7

**Rewritten Customer Post:** Hello, I need assistance with obtaining a refund for my Rolling Stones concert tickets for the Cleveland show that was canceled due to COVID. When the concert was rescheduled, Cleveland was not included in the tour dates. I purchased the tickets for Section Club Level [redacted], Row 16, on June 19, [redacted], at $[redacted].00 each. My order number is #[redacted]1. Thank you, Tina T.

Order # [redacted]7. I purchased tickets for the 9/4 John Mulaney show in Vegas. I placed the order more than a month ago. The Vivid Seats dashboard indicated the tickets would ship by 8/31/21 for the 9/4 show. Today is 9/1, and they still haven't shipped. I haven't received any emails from the seller or the company. Customer service is unreachable by phone, and the live chat is unhelpful. As a single mom who saved for months to take my daughter to this event, I'm extremely disappointed. We are flying to Vegas early on 9/3 for the show on 9/4. I've already spent money on airfare and hotels based on the expectation that the tickets would arrive. The lack of communication and assistance is frustrating. I need to speak to a real person to determine if I'll receive the tickets in time or if I should cancel my travel plans and take further steps.

I have a store credit of $62.98 that I received due to an issue with parking at a Saints game. The agent reassured me that there would be no problem using it, despite the expiration date automatically set to six months from when it was issued, which in our case was 5/6/[redacted]. Due to the Covid situation, I would like to utilize this credit towards purchasing two tickets for the Grand Ole Opry show at the Ryman Theater on September 16, [redacted], in Section 5, Row J. I understand that I will need to speak with an agent to proceed with this transaction.

I bought tickets from Groupon and received this email regarding the event day but have not received the tickets. I've tried reaching out to Vivid Seats with no response. Even emailed them with no luck. When checking my order number, it shows a [redacted] event linked to it. Order: BX44116.

I purchased tickets for the Sierra Ferrell show in Austin, Texas on October 20th at the Paramount on September 1st. I have not received any order confirmation via email or elsewhere. When I tried to log into Vivid Seats, it stated there was no account associated with my email, although I do receive emails from them at that address. I created a new account with the same email, but it shows no orders. My credit card history confirms the purchase, and when I called customer care, the automated system indicated two tickets for Sierra Ferrell were associated with my number. I am simply seeking a confirmation email with my tickets for the event.

I am feeling very frustrated. I have tried to contact customer support via phone, email, and chat in order to inquire about a credit I should have received for a canceled event due to COVID, but to no avail. When I called, the phone system retrieved my purchase of tickets for a Zac Brown Band concert in March [redacted] and advised me to email support. I have since emailed support from both of my email accounts and received the response below. I cannot recall receiving any confirmation or cancellation emails, nor do I remember creating an account during the purchase process, hence I do not possess an order number. I utilized PayPal for payment and would like guidance on how to utilize this credit for a future transaction. Any help you can offer would be much appreciated. Thank you, TV

I purchased a ticket from Vivid Seats, but I made a mistake with the shipping date. The ticket is scheduled to be shipped to North Carolina on 10/8/[redacted], while the event is in London, England on 10/10/[redacted], and I will already be in London before the shipping date. I have tried contacting them by sending 4 urgent emails, but I have not received any response. When I tried calling their customer service phone number, I was unable to reach a live person because the event is not considered imminent. I am very frustrated with their customer service.