Verizon Business Customer Service Issues

I've been having trouble accessing our online account information. The disclaimer states that they can't access our information once we're signed in. I've reached out to customer service and technical support, but they can't find any records connecting our online login information to the business phone number we have with Verizon. Now, the password/account name recovery process doesn't match Verizon's records at all. I am attempting to contact the E-center for assistance.

My small business landline voicemail has been down for three days now. Despite being able to leave messages, I am unable to access any voicemails. I've reached out to Verizon customer service five times, spending hours on the phone only to be transferred and disconnected after waiting on hold for over 20-25 minutes each time. This is impacting my business finances, as my hair salon relies on this service. I can't even update my outgoing message to inform customers of the issue. Verizon has let me down before, notably during a move in [redacted]. The level of service is causing me a great deal of stress, as I struggle to receive the services I pay for without spending countless hours on the phone.

I recently purchased an iPhone 8 to replace my 6s. Upon receiving the new phone over the weekend, I needed to activate it. Unfortunately, I couldn't reach Verizon's business customer service as they were unavailable on weekends. I contacted a local Verizon store and was advised to transfer the sim card from my 6s to the 8 for immediate activation. I did this successfully, retaining all my previous data on the new phone. Now, I am giving my 6s to my brother and want to ensure that my personal information is removed before he uses it on his own plan. The phone number associated with this device is [redacted], linked to our business account under Donahue Properties, address [redacted] Pleasant Village Lane, China Grove, NC [redacted]. My husband, Tony Donahue, can be reached at [redacted]. Could you confirm if my 6s has been cleared of all my data and is ready for him to use on his own plan?

Services linked to your Verizon account are set for suspension. ________________________________________ The services tied to your Verizon account, ending in [redacted], are set to be suspended on 12/3/[redacted]. To prevent the suspension, kindly settle the amount of $64.06. You can easily check your balance and make a payment 24/7 using the following options: - Virtual Agent Assistance - My Fios app (also available for non-Fios customers) - Online payment at verizon.com/payonline - Phone payment at 1.[redacted].Verizon (1.[redacted]) – please note a $3.50 vendor fee will be applied. In case of suspension, a $10.00 restoral fee per line will be charged by Verizon. Thank you if you have already processed the necessary payment.

I have been trying to contact you for 11 months regarding the installation that caused a fire in my wall in March [redacted]. I have yet to receive reimbursement or have the company bury the cable across my driveway. The manager's voicemail is full, preventing me from leaving a message, and there has been no response. It's disheartening that my repeated calls and texts have gone unanswered, making this situation very frustrating. I am concerned about the safety of the cable and my refund. I urge you to address this issue promptly.

I returned a replacement iPhone 12 two months ago and I'm now seeing a $[redacted] charge on my bill for line [redacted]. Back in December, I received a defective replacement phone and after returning it, I keep getting messages about returning the device or facing a charge. Despite assurances from customer service, the charge remains. Additionally, $2,[redacted] for two more unknown devices is now on the bill. The confusion and stress over the past weeks have been immense, especially when coupled with the issues accessing the business portal and the theft of one of my work vehicles with personal and business information. I've been unable to get a response from Verizon despite multiple attempts via phone, email, and chat. It's been a challenging situation made worse by the lack of resolution from Verizon.

I recently upgraded 2 phones with your company, and during the process, an agent disabled the Find My Phone feature and the devices were packaged in a box. Since then, we have been receiving a continuous stream of warnings threatening consequences if the feature is not disabled. We have visited the site and attempted to remove these phones, but the notifications persist. Contacting the provided numbers and links has not yielded any assistance as we were informed they could not help and the calls we attempted were disconnected. We have exhausted various avenues to reach Verizon's enterprise customer service without success. Kindly contact me at !!!! [redacted].

I apologize for the repeated inquiries, but I need assistance with an ongoing issue. I recently traded in two Verizon phones, both with Find My Phone disabled. However, we keep receiving text messages warning of dire consequences if we do not turn off Find My Phone. Following instructions, we deleted our Find My Phone accounts, but the warnings persist. We have tried to contact Verizon for several days, spending hours each time, without a productive response. Calls often end abruptly, and when we do reach someone, they redirect us to another department without resolving the issue. This frustrating cycle seems endless. - V. Rosenberg