Vanilla Visa Card Customer Service Issues

I attempted to check my prepaid Visa card balance to confirm a postal code and verify a hold, which was successful. I thought the hold period had ended and tried to make a purchase on Steam, but the card was slightly underfunded and the transaction was likely declined. Subsequently, when attempting to use the card again, I encountered difficulties even though the balance should have been sufficient. Following several unsuccessful attempts, I decided to contact customer service provided on the back of the card. However, only the security code was declined during the call. I then borrowed a friend's card to reach out to customer service, but the call was disconnected, possibly by the service or accidentally by me. When trying to call my friend back, the call was declined, leading me to seek assistance here.

I purchased a $[redacted] Vanilla Visa at my local grocery store, only to have it blocked the next day. Despite no funds being used, I contacted Vanilla Visa to deactivate the card. Now, since May 5th, I've been trying to resolve this issue. Despite providing all necessary documentation, including receipts, the process has been frustrating. Initially promised paperwork for disputes, I've yet to receive anything by email or mail. What's more, during a recent call, it seems there is another individual claiming my card as theirs, even though I am the rightful owner with proof of purchase. Seeking assistance, but facing unhelpful and rude customer service, I'm at a loss. The $[redacted] was meant for bills, and the delay is causing financial strain. I've sought help from the Better Business Bureau, but the situation remains unresolved. I am looking to connect with a helpful representative in the United States to finally get my money back.

Hello, I am reaching out regarding an incident that occurred at the end of March [redacted] when my computer was hacked. On March 28th, I purchased 4 Vanilla Prepaid Cards totaling $[redacted].36, including activation fees. Unfortunately, the same evening, the hackers managed to spend the funds in Great Britain shortly after my purchase. Despite having the physical Vanilla Cards in my possession, I encountered difficulties when I called their toll-free number 1-[redacted] to report the fraudulent activity and request a giftdispute form. After several failed attempts, I was finally able to obtain the form, only to realize that I couldn't open the attachments due to a technical issue. Subsequent efforts to reach out via email were unsuccessful as the provided address was no longer in service. This ongoing ordeal has been incredibly frustrating, and I am now facing a debt of $[redacted].36 with no cooperation from the company. I am seeking guidance on how to proceed and would appreciate any assistance you can provide. Thank you for your attention to this matter.

I recently purchased a $[redacted] card at SAFEWAY store # [redacted] in Sandpoint, Idaho on 9/21/22. Despite having the receipt and a separate sheet confirming the purchase, I encountered issues when trying to use the card. The online system displayed an error message and the phone support line mentioned that the card was not approved. When I returned to the store for assistance, they were unable to help. I am now reaching out for a refund or for the $[redacted] to be loaded onto the card so I can use it as intended. I have all the necessary paperwork and can provide clear scans if needed to resolve this issue promptly.

I have been waiting for over 2 months for a $[redacted] refund that was taken from my debit card without my authorization. The money was given to the clerk at a store, and despite submitting all required documents and proof, I have yet to receive the refund back to my original card. I feel disappointed that this issue has not been addressed promptly, especially considering my financial struggles. The dispute was reported on August 3, [redacted], for a $[redacted] purchase at a Tucson Circle K on the corner of Craycroft and Grant Road. I can be reached at area code [redacted]. I am eager for a resolution as I have been waiting for a refund that was promised but hasn't materialized.

I bought three Vanilla Visa gift cards, each worth $[redacted], from Walgreens. I used two of the cards for small purchases, leaving each with over $[redacted], and I hadn't touched the third one with $[redacted]. Three days later, all three cards were declined when I tried to use them. When I checked the balances online, I kept getting an error message and couldn't see the balances. I called the number on the back of each card, but after entering my information, the automated system said there was an error with my card and then disconnected. Am I going to lose all that money?

I believe my gift card information has been compromised. Despite my attempts to contact various customer service numbers before the funds were depleted, I was continuously disconnected. After hours of trying, I ultimately lost all the money on the card. I reached out to multiple numbers, endured long hold times, and even encountered errors after making a purchase. Unfortunately, I couldn't prevent the unauthorized activity, leading to a loss of $[redacted]. I am seeking a refund for the full amount as soon as possible.

I received a Vanilla Visa Gift Card last Christmas and tried to use it today. However, upon opening the card and attempting the transaction, it was declined. The Vanilla Visa website to check the balance was not functioning, and when I called the number on the back of the card, the automated system indicated that the full amount had been used before I received it. After being on hold for 25 minutes, the lack of assistance from Visa in cases of stolen funds is disheartening. Unfortunately, the customer service experience continues to disappoint as I have been waiting in silence on the phone line after the hold music stopped playing. The recurring issue of funds being depleted before use is frustrating for consumers, and the system's inefficiency in addressing it is concerning.

Hello, I recently received a $[redacted] Prepaid Vanilla Visa gift card from Walmart. I paid an activation fee of $7.95 on Friday. My friend, who provided the gift card along with a Walmart receipt as proof, usually gives me similar gifts for Christmas and my birthday without any issues. This time, unfortunately, I am encountering a problem using the card. The handwritten security code on the back is causing difficulties as I have never encountered this before. I have tried numerous times to reach out to Vanilla via phone and their website, but every time I am prompted to provide the card number, expiration date, and security number, I get stuck at the security number part. Before reaching out to my friend to cancel the transaction, I would appreciate any assistance in resolving this issue. Thank you for your help. Best regards, MP

Good afternoon, On Friday, November 25th, I made a purchase of $98.98 at sackfifthavenue.com using a Vanilla Gift Card with a $[redacted] balance (Card No. 4[redacted] 1[redacted], expiry 10/28). I did not receive an order number but got a pending message at 7:21 pm due to a negative balance issue. To secure the purchase, I used another card (No. 4[redacted] 8[redacted], expiry 05/30), which also faced a similar problem of balance deduction without a successful transaction. Even though Sacks claims no record of these transactions, both cards were charged, and I urge a review of the balances and a reversal of the transactions. Awaiting your guidance. Best regards,

On December 11, [redacted], I bought a $[redacted] prepaid Vanilla card from my local store and used it to make an $80 online purchase at a record store. The next day, when I tried to make a purchase on Amazon, my card was declined, and my transactions were marked as "pending dispute." After a frustrating 2-hour call with Vanilla customer service, they informed me of a $87.43 charge to Passions.com that was causing the issue. Despite my assertion that it was a fraudulent charge and Vanilla's responsibility to resolve, they initially directed me to the store where I bought the card. Refusing to wait eight days for a settlement, I insisted we resolve it immediately. The situation remains unresolved, but on the bright side, I did manage to learn how to play the on-hold song on guitar while waiting.

I placed an order this afternoon for a $[redacted] Visa gift card to be emailed to my granddaughter. However, I received a text stating the order was declined, and I noticed that my bank account was charged $[redacted].95 twice today. Please check if there is an order in my name, Betty J. Simmons, for Lindsay Davis Simmons. Kindly let me know what steps to take. I plan to contact my bank tomorrow to request a refund for the overcharge. I did not receive any confirmation from your end. Feel free to reach out via text or call at [redacted]. Thank you.

We used this card to make a purchase on Ebay but had to ask the seller for a refund due to an error. However, we're unable to check the card balance online or by phone as there seems to be an issue with it. Despite multiple attempts on various days, contacting Vanilla Gifts' customer service has been unfruitful. It's crucial for us to review the balance and transaction history to confirm the correctness of the current balance and the refund status. Your assistance is greatly appreciated. Thank you.

I received a Vanilla Prepaid Visa from my father for Christmas. Unfortunately, the Walmart clerk didn't activate the card. I have been in touch with Vanilla over the phone, but they keep hanging up on me after hours of trying to resolve the issue. I'm feeling very frustrated and getting nowhere. I possess the receipt and my ID, but I can't seem to make any progress as I keep getting disconnected. My main goal is to have my card activated or have the funds returned to my father.

I recently purchased a $20 Vanilla Visa gift card from Walmart via self-checkout. After encountering errors on the vanillagift.com website when attempting to check the balance, I finally managed to access the account but found my card declined during use. Subsequent attempts to check the balance were thwarted by the same website error, leaving me unable to access my account. Contacting the phone number listed on the back of the card, 1-[redacted], proved unhelpful as it only offered balance inquiries with no further customer support. Despite trying two other Vanilla gift numbers, the issue with my card remained unresolved.

I have attempted multiple times to challenge a charge on my card, allegedly made by a "Customer Service Representative," but have received inconsistent responses leading to the denial of my dispute. Despite efforts to resolve it, I was informed on my latest call that the charge was linked to Google, prompting me to investigate my Google pay account, which did not reflect the alleged transaction. Considering recent scams involving fraudulent charges appearing as Google purchases, I suspect Vanilla Visa may be involved in deceptive practices. Moreover, my experience with a Vanilla Visa gift card, which arrived with obscured digits and required cumbersome reporting and replacement processes due to being deemed "stolen," has been exceptionally troublesome. This, coupled with disturbing reviews exposing a pattern of scamming and fund mismanagement by Vanilla Visa, has left me thoroughly dissatisfied and concerned about the security of my funds.

I purchased a prepaid Vanilla Visa card on January 5th to pay my lot rent, as my landlord only accepts online payments and I prefer not to use my personal bank account or card. However, when I try to link the card to various accounts, I receive error messages stating "unusual activity" or "invalid card." Despite checking online and contacting the customer service number on the back of the card, both confirm the card is active with the correct balance. I urgently need access to these funds to prevent my landlord from threatening eviction. As a disabled individual awaiting my third back/spinal surgery, moving is not a feasible option due to time and financial constraints. Your assistance in resolving this matter is greatly appreciated.

I received a Vanilla gift card for Christmas. Initially, I used it for an online order I later decided to cancel to buy the item in-store. I had to wait for the in-person refund. After the funds were returned to the card, I confirmed the balance was correct. Subsequently, I used the card for another purchase without issues. However, I received an email from the company stating there were insufficient funds on my card, which is confusing as I had already verified the refund. Now, my card account is inaccessible, and the card number is showing as invalid.

I bought a vanilla gift card from my local 7/11 store. When I tried to set up a zip code for online purchases less than an hour later, I encountered a card error. Upon closer inspection, I found a sticker with a fake barcode covering the original one on the back of the card. After contacting customer service and following their instructions to submit copies of my driver's license, the card, and the receipt, I haven't received a resolution. Seeking a refund of $[redacted] plus the $5.95 card cost, I discovered your webpage. Despite informing the 7/11 store manager about the issue, I was unable to get a refund. The situation left me feeling frustrated, especially since it seems like others are facing similar problems and lack of response from customer service.

I recently made a purchase on Walmart.com with a Vanilla Visa card. Unfortunately, the item didn't work, so I returned it to a store. I accidentally threw away the card and requested store credit, but they couldn't provide it as the purchase was made online. After contacting Walmart.com, they mentioned they would issue a check if the refund fails twice due to it being a prepaid Visa. Surprisingly, the refund went through to the card I no longer have. I possess the 16-digit card number but not the CVV code. Walmart offered to conference call with both myself and Vanilla Visa to request them to fail the refund so that a check can be issued, but I am unable to reach Vanilla Visa without the CVV code. Any assistance would be greatly appreciated. Thank you for your help.