Vanilla Gift Card Customer Service Issues

I purchased a $50 prepaid Visa card, but the numbers on the card do not match the package or receipt. I called the card customer service, and they mentioned there's a balance of $30 but asked me to wait. I paid cash for the card at Circle K, and the CVV has been activated, but now there's a system error preventing me from using it. This is the second time this has happened, and I need the $50 refunded to me. I have the receipt, card, and package as proof. Please assist me promptly; this money is important and I've never faced this issue in my years of using your cards.

Using VISA gift cards can be quite frustrating. My first encounter with them was five years ago and it hasn't improved. I recently received three as a birthday gift. I decided to use one at Walmart for $[redacted] but faced issues at checkout. Despite confirming a $[redacted] balance with VISA customer service, the card didn't work. Even the store manager thought it might be defective. Later, when I tried using a $50 card, I found that half the barcode was missing. It felt like a scene from a movie. I still have two cards left and I'm eager to see if they work any better.

My son-in-law bought a vanilla prepaid gift card with $[redacted].00 on it, but it was hacked as soon as it was activated. After filing a dispute, we waited over 90 days. Despite emailing the card dispute team for updates, we never received a response. Recently, a new card arrived with $[redacted].00, but it got hacked again before he could use it. The company now requires us to start the dispute process again. We would prefer a quicker resolution, possibly with a check instead of a new card. Unfortunately, we lost the original card and need help finding the card information to fill out the dispute form. The last four card numbers are [redacted]. Any advice on expediting this process would be appreciated. He has a young son and needs this issue resolved promptly. Thank you for your assistance.

Hello. I tried to contact you last week but mistakenly called the wrong number. I was looking for assistance regarding a stolen balance on my $85 vanilla gift card. After purchasing the card, I used part of the money for movie tickets on the same day, leaving $37. The following day, when I checked the balance online to make a purchase, I found only 98 cents remaining. Someone made a $47 purchase at 5 am on Wednesday, the 16th, which I did not authorize. I contacted customer service accidentally when looking for help, and they assisted me by putting a hold on the card and advised me to call back in a week for a refund. I am reaching out to inform you about this situation and seek guidance on getting my money back. Please call me back as soon as possible as I am in need of the funds.

I attempted to contact you last week but mistakenly called a different number for inquiries about buying Vanilla gift cards. I explained that after buying an $85 gift card, $37 was spent on movie tickets on the same day I obtained the card. When I checked my balance online the next day, it showed only 98 cents, with a $47 purchase at 5 am that I didn't make. This occurred on Wednesday, the sixteenth. I contacted customer service, thinking it was the correct one for my issue. They placed my card on hold, promising a refund in a week, so I wanted to update you on this and inquire about getting my money back. I need assistance as I cannot afford to lose the remaining funds on my VISA Vanilla gift card. Please get in touch with me at your earliest convenience.

My purse was stolen by individuals who purchased my couches on OfferUp. I promptly contacted customer service on the same day and reported the incident. Despite sending an email with the provided address, I have yet to receive a response. Luckily, I had not activated the stolen cards, one was worth $[redacted] and the other $20. The representative assured me they could be replaced and advised me to send the receipt and details via email. However, I have not received any further communication. The representative mentioned it could take up to 10 days to receive replacement cards, so I wanted to follow up on the progress.

I bought a Vanilla Gift Card at Walgreens and loaded it with $[redacted]. When I peeled off the protective layer, the last two numbers of the card were missing, so I couldn't set a PIN. During a purchase attempt at Pandora's store, the card couldn't be used even after multiple swipes. When I checked my balance, I saw the $[redacted] credit from Walgreens but also noticed a mysterious $[redacted] transaction labeled “Tres Pawn - O300275DF246,” which I didn't authorize. The Pandora's vendor confirmed the decline of the transaction. I reached out to Vanilla to address the issue, but I haven't received a response yet. Today, when I tried to check my balance, I received an error message saying “The card details are invalid. Please contact Customer Care for Assistance.” I urgently need assistance with getting my money back. Your help would be greatly appreciated.

I recently bought a $70 vanilla gift card to purchase an Amtrak ticket. However, I encountered an "Authentication Error" message on the Amtrak app when trying to use it. Even after waiting 24 hours and confirming the card is active with the balance intact, I still couldn't make the purchase. I attempted to buy an Amtrak gift card from Amazon as an alternative, but faced the same issue with verifying bank information. I contacted the number on the back of the card, but only found automated options. I'm unsure if I missed a step or if there's a solution to this problem. Any help would be appreciated.

I received a brand new vanilla gift card for my birthday. Two days later, when I tried to use it, I discovered there was only $2 left on it instead of the $[redacted] I initially loaded. This is puzzling as I had just checked the balance myself after taking it out of the wrapper. I have never shopped at Bed Bath & Beyond in my 40 years of life, and my card never left my wallet, as far as I'm aware. I kindly request a refund of the missing money and am considering taking legal action. Thank you, Brianna J. You can reach me at [redacted]; please note it is a landline and cannot receive texts.

Hello, my name is Candyce Keyes. I purchased a Vanilla Visa Gift Card on 8/26/[redacted] from HEB in Dripping Springs, Texas, for $60.00 plus a $5.95 activation fee. The card number is #[redacted][redacted]60, and it expires on 07/30. I have the transaction receipt from HEB. Unfortunately, during a visit to the Vetrion Affairs clinic, my purse was knocked over, and my card, along with other belongings, went missing. I am seeking assistance to replace the lost card as I cannot afford this loss. I have not used the card for any purchases. Your help in this matter would be greatly appreciated. Best regards, Candyce Keyes

I recently purchased a Vanilla Visa prepaid card. Shortly after buying it, I found an unauthorized eBay transaction that cleared out all the money on the card. I have filed a dispute and returned the card to you. Can you please provide an update on the status of my case? The thought of waiting up to 90 days is unbearable. I am a single mother and cannot afford to be without that money for so long. I urge you to expedite this dispute process as I feel like I have been robbed by this Vanilla gift card. My dispute/reference number is [redacted].

I purchased a Vanilla Visa gift card at Dollar General in Pana, Illinois, and loaded it with $79. However, an hour after the purchase, the card was declined when I tried to make a purchase on Shein due to insufficient funds. Upon checking my balance on VanillaGifts.com, I discovered only 2 cents remaining with unauthorized charges for two PlayStation purchases totaling $35.99. I did not make these purchases and seek a refund for the stolen amount. Dollar General advised me to contact the company for resolution as they couldn't assist. I am requesting the full $79 refund that was initially loaded onto the card. Thank you.

Hello. On Thursday the 24th, I purchased two Visa Vanilla gift cards to send to a dog kennel in Ohio from Delaware to receive a puppy. The breeders asked for more money, but I was cautious and did not send additional funds before receiving the puppy. Unfortunately, it turned out to be a scam, and I am now out $[redacted]. The scammers are refusing to refund me. I hope you can help me recover my funds. I am willing to provide the gift card information in hopes it can assist with the refund process. Thank you for your help in this distressing situation. I cannot afford to lose this money. The gift cards were Vanilla Visa gift cards. Please advise me on what steps I should take to address this fraudulent activity. Thank you, Jaime C.

I purchased a $[redacted] Visa Vanilla gift card and paid $[redacted] for the purchase fee. When I called 1.[redacted] to activate it, a person with a strange accent took my call and requested my information, promising an additional gift card. However, I didn't receive my balance. I later found that my balance was $0 with a pending $[redacted] transaction after just buying the card. When I contacted customer service to report the issue, they asked me to wait 8 to 9 days as they couldn't identify the transaction. On 11/27, I checked my balance, still $0, showing a transaction to PayPal Zitengdaoji -O20029D71CDF. This seems to be a fraudulent situation that needs addressing.

I've been unable to access my account all day. When I tried checking my balance over the phone, there was an issue with my card. Unfortunately, I can't speak to anyone over the phone, and I keep getting a "Please try again later" error online. I just want to confirm if there are any funds available on my card. Thank you.

I am experiencing a recurring problem with my Vanilla Gift Card as someone has made a purchase with it in Arizona, and despite reporting it in September, my card remains invalid. Despite following Vanilla Gift Card's dispute process, I have not received any updates. I have attempted to contact their customer service through various phone numbers listed on their website to no avail. Considering spreading the word on social media to inform others about the subpar customer service at Vanilla Gift Card is my next course of action.

Hello, I received a Vanilla Gift Card for my birthday in October [redacted]. When I attempted to activate it, I was informed that the balance was zero. Despite never using the card, I was told it had been used. I still have the receipt and would like the card replaced or a refund issued. I tried reaching out to customer service and filed a claim with number [redacted]3, but have not received a response. Unfortunately, my attempts to contact them via email and phone calls have been unsuccessful, with constant hold times. I am feeling quite frustrated. Any assistance with this matter would be greatly appreciated. Thank you. - Annie C.

I recently bought a $[redacted] Vanilla gift card. After purchase, I verified the correct funds. The next day, my balance showed $1 with a $99 purchase made in California, while I live in Oregon and had not used the card. The company has been unresponsive, not refunding or replacing the card. I immediately contacted them, filled out the form they requested, but heard nothing back. They now claim they never received my refund request form. I am frustrated with this situation and will keep pursuing them until I receive my refund, as it seems like they are part of this scam.

I intended to use my gift card on Shein, but upon realizing I needed a pin, I ended up using my debit card instead. Later, when I tried to use my Vanilla card in person, it was declined, with the suggestion that there might be no funds on it. I was certain I hadn't used the Vanilla card, so I checked my checking account and discovered Shein had charged my debit card instead. However, my Vanilla gift card balance shows $0.00. I am frustrated as I did not use my card on Shein, yet it indicates otherwise. Could I please receive an explanation of what occurred and possibly a prompt replacement?

I bought a VanillaPrepaid Visa Card on December 5, [redacted]. When I tried to use it, the merchant's debit machine said the card was not approved. The activation transaction receipt matches the card information, and the activation at Giant Tiger in Brampton was successful for card ending in [redacted]. Can you please assist in getting my VanillaPrepaid Visa card approved?