Vanilla Gift Card Customer Service Issues

I received a Vanilla Visa gift card with $80 available. I made a purchase on etsy.com for $24 on 4/14/23. The card was declined during my next use. Upon checking the balance, I noticed $56 was deducted, leaving only 83 cents. The Vanilla Visa website no longer displays the balance or transaction history for this card. No one else had access to the card, and I had it with me during the declined transaction on 4/15/23 at 5:22 pm.

I bought a $[redacted] Vanilla Visa eGift card from Walmart.com. When I tried to use it online, it was repeatedly declined due to a billing address mismatch error. Despite using the same address as my Walmart account, the issue persisted. Now, the Vanilla website states my card is on hold and instructs me to contact customer service. I've spent over 3 hours waiting on the phone over 2 days without getting through, and I can't invest more time in this. I need assistance to resolve this matter promptly to avoid losing the $[redacted]. Thank you for any support you can provide.

I purchased a vanilla visa gift card in late March. After having it for only about three days, I checked the balance online and it showed "STATUS: ON HOLD. Contact customer service immediately." I reached out to customer service but had difficulty communicating with the representative. He continuously put me on hold, requested unrelated debit card information, and didn't address my concern about the card issue. Consequently, I ended the call due to the frustrating experience.

Dear Customer Service, I recently purchased a vanilla gift card, but there seems to be an error with it. I haven't made any purchases yet, but I can't check the balance online or through customer service over the phone. Is it possible to replace the card with one that functions properly? I still have the physical card, but I am unable to make purchases or verify the balance online. This is the second problem I've encountered with a vanilla gift card. Thank you, Mai

I purchased a $25 vanilla gift card, and there were four unauthorized charges on it before I even activated the card. I am upset that my hard-earned money was taken, which I needed to pay a bill. I would like to understand why these charges appeared and get a refund. If I don't receive a response, I will have to take further action. Thank you.

I recently discovered unauthorized activity on my Vanilla Visa gift card. It appears someone made a purchase on eBay without my knowledge, depleting my balance to just over a dollar. I never shop on eBay, and my card should have had $[redacted] on it. I need help either refunding the money lost or canceling the unauthorized transaction. Your prompt assistance in resolving this matter would be greatly appreciated. Thank you.

I am experiencing difficulty with my gift card being temporarily suspended. After trying to make a purchase on Amazon, my gift card balance was declined, resulting in my Amazon account being locked and the gift card being put on hold. Once I successfully resolved the issues with Amazon by regaining access to my account and canceling the initial order, the hold on the card persisted. Although I suspect the matter lies with Amazon rather than the Vanilla gift card, I believe it's worth contacting them to explore the possibility of lifting the hold or canceling the order. Despite waiting for approximately 6 hours, there hasn't been any progress which leaves me uncertain. Thank you for your assistance!

I am trying to make a purchase on ca.shein.com for a total of $40.74 CAD using a $50 Vanilla prepaid Mastercard gift card that is activated and not expired. However, each time I attempt to complete the transaction, I receive an error message stating, "Sorry, the card issuer refused this transaction, please try another card or use another payment method." I have verified that the payment details are correct, and this issue has persisted despite multiple attempts. This is my first experience with online shopping, and I can confirm that the items in my cart are not duplicated. I have encountered this problem every time I have tried to make a payment. Can someone advise me on what steps I can take next to resolve this issue?

I recently purchased a vanilla gift card from Walgreens, but upon opening it, I noticed there was no three-digit security code on the back. I've been unable to reach a real person through the customer service numbers provided and I can't use the card online. I attempted to use it in-store for a small purchase, but it was declined. Walgreens informed me that I need to contact vanilla customer service as they are not responsible once the card is sold. This has been frustrating as I intended to use the card to order a Mother's Day gift for my mom, leaving me with no choice but to buy something else for her. I have the receipt but I'm unable to check the card balance or speak to someone for assistance.

I inadvertently purchased a $[redacted] vanilla gift card that expired on 04/31 at Walgreens. It seemed to work for a few days when I used it online, but by 5/5, it stopped working. There was $63 remaining on the card, and I was hoping you could transfer the balance to a new card. I paid cash for the card and no longer have the receipt, so I am unsure if I can get a refund from Walgreens. Any assistance you can provide would be greatly appreciated. Thank you.

I am requesting a refund for a $50.00 vanilla gift card purchased from Walmart in Bedford, Texas on May 16, [redacted]. Upon opening the card, I discovered it was missing the security code and had four fewer numbers than expected. When I returned it to the store, they directed me to contact customer service via the number on the card. After a frustrating experience of waiting for over an hour on hold only to be disconnected, repeated attempts to reach a representative have been unsuccessful.

I bought a $30 gift card some time ago but forgot to activate it before using. When I tried to make a purchase, it didn't go through and indicated my card was on hold, instructing me to contact customer service. Calling the number on the back of the card only put me on hold. Despite several attempts, I haven't had any luck reaching customer service. Any guidance on resolving the hold on my card would be greatly appreciated.

On April 6, [redacted], I purchased a Vanilla Gift card for $[redacted]. When I got home and opened it, I discovered it was defective. Part of the numbers on the front and the security code on the back were missing. I promptly returned to Walgreens with pictures of the card, receipts, and my driver's license, as requested. Walgreens directed me to contact your company. My first call to your company on April 6, [redacted], was with Elba. She provided me with case number [redacted]8 and mentioned that an investigation would take 10 days. I shared all the necessary information, including my husband's name, Matt, our address at [redacted] Woodstock Way, Sacramento, California, [redacted], and our telephone number, [redacted]. During my second call on an unspecified date, I spoke with Nilo from Customer Service. He informed me that the investigation would take at least 30 days and recommended checking with Walgreens to expedite their response, as the company was waiting for feedback. Upon speaking with the Walgreens manager on April 27, [redacted], I learned that they had not received any communication from your company. Despite my third call on May 18, [redacted], during which I was on hold for 58 minutes before being disconnected, no progress has been made. As of today, it has been more than 40 days since the purchase, and I am unable to use the card while $[redacted].00 of mine remains with your company. If the matter is not resolved by Monday, May 22, [redacted], legal action will be pursued as I believe my funds are being wrongfully withheld. The treatment and misinformation received are unacceptable, especially considering we are senior citizens living on a fixed income.

I recently attempted to make a purchase using my card and was surprised to receive a message stating there were insufficient funds. I had checked my balance prior and confirmed there was over $[redacted] available. The most recent transaction I made was at Safeway on the morning of May 23rd. Later that day, my card was declined when I tried to use it again. Upon checking my account, I noticed an unauthorized charge at Target, a store I did not visit as it is located in Long Beach, whereas I reside in San Jose. I am eager for this charge to be investigated and reversed promptly, as this incident has impacted a birthday gift. I have reached out to all available contacts provided but have yet to receive a resolution. Thank you, N. H.

I had $[redacted].57 left on my vanilla Visa gift card after shopping at Safeway. When I tried to use it later, I received an insufficient funds message. I need help disputing this charge and having it refunded to my card. It was a birthday gift, and I am disappointed this happened so fast without having the physical card. I tried calling the card's numbers multiple times, holding for 39 minutes before the call disconnected right when they were about to provide me with an email address. Please advise me on what steps to take. Thank you, N. Hughes.

Yesterday, I unfortunately fell victim to a scam where I lost $[redacted]. The individual who called me claiming to be from my bank used the name Melissa Owens. She persuaded me to go to Walgreens and deposit cash into a "virtual account" she provided credentials and access to. Subsequently, she sent me a screenshot of a barcode with the cash app logo. After making the deposit and obtaining the receipt, it indicated 'electronic card activation vanilla direct pay TF29.'

I recently fell victim to a scam involving someone pretending to be a Google representative. I encountered a pop-up advertisement claiming to be a Google consumer gifting giveaway and asking for a small payment for shipping after filling out a survey. Although I initially found it suspicious, further investigation appeared to confirm its legitimacy. I proceeded to participate, but soon after the payment, a significant amount of money vanished from my card, with a pending transaction to an unknown website appearing in my history. I am seeking advice on how to reverse the pending transaction and recover my funds from the scammers using a different card.

I had a $[redacted] Vanilla Visa Gift Card that I used at Walmart.com and in a Walmart store. On 5/31, I noticed 7 pending fraudulent charges to Paypal when I checked my balance. I promptly called customer service, and the representative mentioned a hold on my card for investigation. I was advised to call back on 6/8 to file a claim. However, on 6/2, the unauthorized charges had gone through, so I called again. This time, I was informed they couldn't dispute cleared charges or offer refunds for them. It's puzzling why the charges were processed when I had reported them while they were still pending, especially with the card on hold.

I had a pending transaction with my Vanilla Visa gift card on 5/3/23 that was released by the merchant on 5/4/23 when I paid in cash. However, as of today, 6/5/23, the amount has not been returned to my card. I have been attempting to contact Vanilla Visa at the number on the back of the card, but have not been able to reach anyone. How can I ensure that the pending money is returned to my card since it was never spent?

I recently received a $[redacted] VISA gift card as a graduation gift, but it appears to be defective. The card has only 14 digits instead of the usual 16, making it impossible for me to check the balance or use it. Despite having the original Target receipt with the purchase and activation code, Target denied a return and advised me to contact VISA directly. With the incomplete card number, activation code, expiration date, and CVV, I am unable to resolve this issue on my own. I am requesting your assistance in investigating and compensating me for the $[redacted] card balance due to receiving a faulty product.