Vanilla Gift Card Customer Service Issues

I purchased a Vanilla Visa Gift Card on March 30, [redacted], for $[redacted] at a local Circle K convenience store. I faced issues activating the card for 48 hours both via phone and the website, receiving errors. After activating it successfully today, April 1, [redacted], I discovered a $0 balance and a single transaction of -$[redacted] to PEARG.COM. Contacting customer service resulted in a frustrating experience with a repeated automated message and no assistance. The store was unable to help, leaving me unable to contact the gift card company directly. I am seeking a refund of $[redacted].

I recently purchased a $[redacted] pre-paid Visa debit card. After winning a bid on eBay and trying to make a payment, I encountered an issue with insufficient funds. Although my Vanillagift account shows the payment as processing, I wanted to ensure the seller knew this and sent them a photo as proof. Despite eBay advising me to keep trying, I am concerned about the funds returning to my card rather than reaching the seller. I am perplexed by this situation as it is my first time facing such an issue and have been unable to reach assistance from both eBay and Vanilla gift. I am wondering if the delay could be due to Sunday or the large amount being my first transaction on the card. I have proof of purchase and ownership of the card but desire a resolution swiftly to proceed with my purchase.

I am reaching out for the third time regarding my defective card issue. I am currently out $[redacted] due to this matter. I submitted all necessary information on March 11th, which was confirmed to be received by your company on March 13th. Despite being told the matter would be resolved within 10 business days, it has now been three weeks without a resolution. My card is missing numbers and the security code on the back. Despite making 5 calls, today's call with Elizabeth was disconnected and she did not follow up, even after confirming my contact number. I have been unsuccessful in speaking to a supervisor. The service I have received is unacceptable, and if not resolved promptly, I will escalate this to the Attorney General's Office. I expect an update on my claim and the replacement card status by April 4, [redacted]. Please contact me via email by Tuesday or have a supervisor reach me at [redacted] by that date. If leaving a message, please provide details about the replacement card delivery method and a callback number. I require the supervisor's full name and direct contact number.

Case #[redacted]8. I sent an email to Vanilla Gift Card regarding a defective card issue. My name is Brenda C., my phone number is [redacted], and my email is brenda12clint12@******. On 4/1/[redacted], I mentioned that it's been three weeks since I provided all the necessary information on March 11th. Despite multiple attempts, including five phone calls, the problem remains unresolved. I expressed my frustration about the lack of response and inability to reach a supervisor outside of regular hours. I stated my intention to escalate the matter to the Attorney General's office if not addressed immediately. I requested an update by 4/4/[redacted] on the status of my $[redacted] replacement card and insisted on clear communication either via email or a call from a supervisor with specific details. I emphasized the need for a confirmed delivery method and contact information for follow-up.

On March 13th, I placed an order using a $[redacted] vanilla gift card on my Amazon account. The next day, on the 14th of March, I canceled the order because Amazon claimed there were payment issues. Despite the total order amount being less than the card balance, when I checked, the vanilla gift card balance showed zero. I contacted Amazon, but they were unable to assist me with the missing funds. I attempted to reach out to the 1-[redacted] number on the vanilla gift card since the 15th of March, but have been unsuccessful in speaking with a representative. I am seeking guidance on how to recover the funds, as I canceled the order. Thank you, Sandra P.

I recently bought a Vanilla gift card to make an online purchase on Amazon. My order went through, but I later got an email asking me to update my payment method. I haven't been able to add my Visa details back or confirm the available funds. I only used the card on Amazon, and when I purchased it for $5.95 at Walgreens, the $[redacted] balance was confirmed. Unfortunately, I can't check the balance now. I've tried reaching customer support without success and need to fix this problem. I have the card and the Walgreens receipt. I would appreciate your assistance in resolving this.

I bought a vanilla gift card three weeks ago. I set my PIN to activate it, but I have been unable to use it since. When I call customer service and provide the 16-digit number, it says that the card doesn't exist. I still have the cardboard packaging with the activation code split between the card and the packaging. I put $[redacted] on the card from Walmart.

Hello, I purchased a vanilla gift card from Albertsons worth $[redacted] on 4/3/23. I started using it on the 4th, 5th, and 7th of April. Surprisingly, when I tried to use it today, the card got declined. Upon checking my balance, I noticed that on 4/4, $[redacted] was charged at the post office, which I did not authorize. I am unsure how this could have happened as I have been the only one with the card. I am disputing the $[redacted] charge and hoping for a quick resolution, as this is my second issue with vanilla gift cards. I am willing to provide any necessary proof to resolve this matter promptly. Thank you. Candace

I recently bought a Visa Vanilla Gift Card and used it to make a 21-dollar purchase. When I tried to check my balance, I encountered an error message instructing me to "try again later." I attempted several troubleshooting methods without success. The card was definitely activated since I made a successful purchase beforehand. I suspect MetaBank, the card's issuer, may have flagged my card due to my accidental use of a VPN when checking the balance. It would be appreciated if someone from Vanilla or a related party could look into this matter.

I purchased a vanilla gift card on 3/19/23 with $25 loaded on it, but I have not used it yet. I noticed four pending charges that I did not authorize. Please resolve this issue and refund the money to my card promptly. I worked hard for this money and I need it for important expenses. I will not tolerate being scammed. Kindly return the funds to my card or provide a contact number for me to seek assistance.

I have contacted the Vanilla gift card customer service number multiple times, but have not been able to reach a representative. I recently purchased a card and attempted to use it for a purchase, but it was unsuccessful. After trying various methods to use the card without success, I am requesting either a refund or a replacement card due to its unusable condition. The card does not function despite having a $40.00 balance on it. When attempting to check the balance, I receive an error message indicating an issue with the card or the system. Your assistance in resolving this matter would be greatly appreciated.

I recently lost my Vanilla Visa card and tried calling their customer service multiple times without any success. After being on hold for over an hour, I decided to check with the front desk at the Fort Lauderdale Grand Hotel where I was staying. Fortunately, they found my lost card and informed me. However, when I checked the balance, I realized that the $[redacted] on the card had been used up without my knowledge, leaving me devastated. As a homeless individual, that money was crucial for me and my kids' necessities. Feeling helpless, I want to reach out to Vanilla Gift Card customer service to resolve this issue and get my funds back, but they are still unreachable. This situation has been incredibly unfair and upsetting for me.

I lost my Vanilla Visa card yesterday and tried calling customer service multiple times to report it lost, but no one answered. After being on hold for an hour, I went to the front desk's lost and found, and they located my card this morning. However, when I checked the balance, the full $[redacted] was gone. I'm devastated as a pastor had given me this card to help my homeless family. I'm in urgent need of the funds for my children's essentials. Vanilla Gift Card customer service is unreachable, and I feel helpless. How can I get my money refunded? This situation is incredibly unfair, and I hope for a resolution soon.

I had a prepaid Vanilla Visa Gift card with $50. However, it was put on hold due to fraud concerns at Amazon. They replaced it with a new card, but it only had $4.76 on it. I lost both cards and need help with returns from Christmas. I've been trying to contact customer service but have been on hold for hours. Here are the details of the card: Name: Melinda Bell Last four of my SSN: XXX-XX-[redacted] Zip code: [redacted] Expiration date: 06/30 Last four digits: [redacted] I am missing around $28.00. Thank you for your assistance.

I have not received a replacement Visa Vanilla card after the first one was compromised. The initial card had $10, but the replacement had only $4.27. I never received a second replacement card as promised. This has caused me to be short about $33 in refunds from Christmas. Unfortunately, I do not have the card anymore, but I have all the necessary information. Could you please look into this issue for me? My name is Melinda Bell from Tampa, Florida.

Hello! I received a vanilla gift card with $[redacted] on it as a birthday gift. I wanted to make a purchase on Shein, but the total cost was more than the balance on my gift card. While trying to pay, I accidentally entered the 16-digit number in the wrong place, resulting in my order being declined. As a result, my card balance is now at zero and its status is listed as "on hold." Unfortunately, my order was also canceled. I am attempting to contact customer service, but I have not received a response yet. Can anyone assist me with resolving this matter? Thank you.

I recently bought a vanilla visa gift card to manage my bills and online purchases. When I tried to buy a baby shower gift at Target today, my $[redacted].00 balance was declined for a $98.00 purchase. I couldn't check my balance online and was shocked to find out there was a $[redacted].00 purchase on a questionable website called "pleasekillme.com." I reached out to Vanilla Visa customer service, and they stated the charge is pending and needs to wait 8-10 days for processing before they can assist further. I just want my funds refunded.

I purchased a card from Walgreens, but when I attempted to use it on a website, it was not accepted. I contacted Vanilla to dispute the charges and received a replacement card, which took around 15 days. Once I activated the new card within the specified time frame, I tried to use it on Amazon, but encountered a similar error like I did with the first card.

I loaded $25 onto a vanilla gift card on the 19th. Without making any purchases or setting up a pin, I checked the balance to find only $6 left. Subsequently, $6 was deducted, leaving me suspicious. Four unauthorized charges appeared, and I need a refund. Previously, I was told to contact support after the 17th to resolve this issue.

Hello, I recently received a gift card from Vinilla for my birthday in June [redacted]. I hadn't used it until a recent store visit, where I discovered it was declined. Upon checking the balance online, I found out the card was on hold. The original $50 balance is intact, but there were unauthorized charges in the transaction history, indicating possible scams which led to the hold being placed on my card. I am requesting assistance in lifting the hold or obtaining a replacement card to utilize the remaining balance without any issues. Thank you.