Vanguard Customer Service Issues

I got an email titled "Request missing information" from Vanguard. They mentioned they need additional details from me to process my request. I must call them at [redacted] within seven business days, Monday to Friday from 8:00 am to 10:00 pm Eastern Time. I have to mention this reference number: [redacted] when I call.

Over the weekend, I attempted to update my home records by accessing our Vanguard accounts as I usually do. After logging in, I noticed the details were not as expected. Perplexed, I exited the accounts only to receive phone calls with automated codes to re-enter. Similarly, my wife experienced the same. The sudden calls have raised concerns about possible hacking into our accounts. Unfortunately, I must wait until Monday to contact Vanguard. I urge Vanguard to promptly review our accounts to ensure they have not been compromised.

Good morning, Vanguard recently received a court order with a 10-day deadline to transfer funds. Despite my efforts, I have not been able to reach anyone who knows how to proceed. Please provide me with the correct contacts listed in your files for the court order. Alternatively, please have someone call me directly. I am a paralegal working on this case. Thank you, Karen Re: Guenther Mauk Jr.-- For two years, Vanguard has not completed the IRA transfer to the executor as requested. A court order was filed and received by Vanguard on February 5, [redacted]. I have spent 4 hours with inheritance representatives who were unhelpful and unaware of the court order, which supersedes Vanguard's internal transfer processes. I have spoken with representatives on Friday and today with no updates. They have refused to provide additional contacts for assistance. Please help this resourceful paralegal trying to fulfill her job. Karen [redacted]

I am a bit perplexed by the changes I see in the initial Total Cost of my eight municipal bonds in my Vanguard account whenever I review the Cost Basis Summary. The fluctuation in the initial cost, even if slight, each time I check seems peculiar to me. To clarify, I am certain of the amount I paid for the bonds on the secondary market, as I can refer to my Vanguard transaction account from either [redacted] or [redacted] when I made the purchases. The initial cost calculation typically includes the bond principal at the secondary market price at the time of purchase, along with a nominal commission of around $10 or $20. Occasionally, the purchase price may encompass accrued coupon interest, though I disregard this as part of the initial cost since it is reimbursed through coupon payments. Despite the apparent simplicity of this calculation, the discrepancy in the initial price of each bond by around $10 or $20 in the Cost Basis Summary raises questions. Normally, one would expect the initial cost to remain constant once the transaction is settled. I am seeking clarification on why these variations keep occurring. Thank you for your assistance.

To Whom It May Concern, I am writing on behalf of Gerard R. Francois regarding his multiple accounts with your company since [redacted]. Mr. Francois, residing at [redacted] E. 32nd St, BK, NY [redacted], retired from the NYC Dept. of Finance and faces financial difficulties. He has been extensively using various financial sources, including his IRA, credit cards, and mortgage, to make transactions with your company. Consequently, he struggles to cover basic necessities and seeks assistance to alleviate his financial stress. Your prompt attention and support in this urgent matter would be greatly appreciated. Sincerely, Eugenie R. Francois

I logged into my account on November 30 without any issues. Today, on December 1, I attempted to sign in again, but received an error message stating that my link is invalid. Even after trying to log in through the Vanguard homepage, my username and password are not recognized as associated with an account. I have attempted various methods to access my account but have been unsuccessful. I am unsure if there were any recent changes that may have impacted user accounts. Any assistance would be greatly appreciated. Thank you.

I received this email below from Vanguard. I'm uncertain if it's legitimate or spam. Can you provide your thoughts? Vanguard Message Number JVII-BS6JAS Dear Vanguard Client(s), Our records show that you have an uncashed check from your Vanguard® account that has been outstanding for more than six months. If you do not respond by September 1st, Vanguard may transfer the check amount to the state. You'll need to contact the state to reclaim your funds once transferred. For a replacement check or further clarification, please call us at [redacted] on business days from 8 a.m. to 8 p.m., Eastern time. Our associates are available to help you. Best regards, Vanguard Abandoned Property Unit CONFIDENTIALITY NOTICE. The information in this email, including attachments, is confidential and the property of Vanguard. It is intended for the named individual or entity. If you received this message in error, please notify the sender immediately by reply email and delete this from your system.

I canceled my contract with you on July 27, [redacted], but I continue to receive billing statements, which is frustrating. Despite calling multiple times to confirm the cancellation and being told it was done, I am still receiving bills claiming I owe money. Please ensure the contract is canceled as I do not wish to pay these charges. There seems to be an error on your end that is causing this issue. The contract number is 302F1723 with Vanguard Vehicle Armor. My name is Janice Montgomery, and you can reach me at 1-[redacted].

My name is Sara Ann Miller. I can be reached at [redacted] My address is [redacted] Sir Oliver Road. Several years ago, I began the account setup process with Vanguard, but I never completed the application or made any investments due to changing circumstances. I want to verify if an account was actually created under my name, as I currently do not need one since I am not managing my investments. I appreciate your assistance in clarifying this matter. Thank you.

I am looking to arrange for my account dividends to be transferred quarterly to my bank. I've been attempting to contact Vanguard over the phone for the past four days, waiting for over an hour each day without success. I am unable to locate a working phone number, and I suspect this is intentional. How can I connect with a representative at Vanguard for assistance? If I cannot get through, I am considering sending a written request to transfer my entire account balance along with the dividends. Thank you, Dolores E. McGuire.

I contacted [redacted] regarding adding a trusted contact to my account after receiving a letter. I prefer not to do it online; instead, I called the number provided, [redacted]. The automated system misunderstood my request for adding a trusted contact as wanting to open a trust account, despite my clarification. After several attempts, I was given a wait time of 9-14 minutes or the option for a callback. I chose the callback option, input my phone number, and received a callback. Unfortunately, the callback was another automated message allowing me to leave a message or schedule a callback for various days. This frustrating cycle made it challenging to speak to a real person for assistance.

I am unable to access my account due to memory loss from a head injury. I received a temporary password via email but couldn't proceed without a code sent to a phone I no longer have. Using a phone is challenging since I struggle with interpreting sound. I request assistance to access my account, update to the new platform, and receive statements in JPG or PDF format. Email communication works best for me.

Hello, I'm experiencing issues with not receiving my tax information for my Brokerage account with a Traditional IRA and a Roth account. I didn't contribute to these accounts in the [redacted] tax year. I found the Retirement Summary online which details contributions and distributions. Is this sufficient or do I need additional forms like the [redacted]-R? Also, where can I locate my SSA-[redacted] tax information regarding Social Security benefits and deductions like the 1.6% increase in [redacted]? I couldn't reach anyone over the phone to address these concerns. Thank you for your help.

I am a globetrotter dealing with medical humanitarian issues, currently in Bangkok. In early [redacted], my [redacted] Index Fund was escheated due to difficulty in contact and lost mail. Despite efforts for over a year, claiming my account has proved futile. Complicating matters, my financial records were lost in a fire in Bosnia in the early 2000s. Following instructions to update my address to [redacted] Dundee Ave, Homewood, Illinois, [redacted], I am struggling to reach Vguard after changing my details. The address on file is Farberau 36, Radstadt Austria, [redacted]. My SS# ends in [redacted], and my current mobile is +66 [redacted] [redacted] [redacted]. I am William C. Neumann, born on 19 June [redacted]. State auditors in Delaware require proof of business with Vanguard [redacted] Index Fund [redacted] but Vanguard has not provided the necessary documentation to release my property.

I'm having trouble accessing my long-standing personal investor account. I've been using this computer for 3 years without any issues until now. I made a mistake entering the security code received on my smartphone, typing the bold numbers instead of the correct 6-digit code in fine print. Here are the details: Link to contact for help: [redacted] Wrong entry on May 11, 21 at 4:47 PM: [redacted]19 instead of the correct [redacted] Wrong entry on May 11, 21 at 5:05 PM: [redacted]5 instead of the correct [redacted]

A few weeks ago, I submitted applications for five [redacted] plans without including the investment checks. During my conversation with a Vanguard representative, I mentioned my intention to fund the plans from my Joint account Federal Money Market fund. I was informed that I would receive an email notification once the accounts were set up, allowing me to transfer funds online. As I have not received any notification about the account creation, I am concerned that the mailed applications may have been misplaced. The accounts were intended for Robert C. Allen and were planned to be funded through my joint account with my wife, Elizabeth G. Allen. I would appreciate an update on the status of the account establishment or confirmation if the applications have been lost.

I am feeling very frustrated after spending over five hours on hold between Friday and this afternoon, waiting to speak with someone about an issue that was admittedly caused by an error from your end. Regarding the Virginia D Soucy Vanguard IRA #[redacted], for which I am listed as the executor, there was a mistake in the distribution of funds to the beneficiaries, as explained during my conversation with your change of ownership team on 9/15. One beneficiary received too much while the other was underpaid. I was assured this would be fixed within 2-3 weeks, but there has been no update or communication since. The affected beneficiaries are eager to have this resolved promptly, especially considering the [redacted] RMDs tied to Virginia. Having worked with Vanguard for many years on my late father's and recently departed mother's accounts, I am disappointed by the decline in service quality. Is this what you refer to as Flagship Service? I am listed with Vanguard as the executor of my mom's estate and trustee of her trust.

I am facing challenges in opening an account. Last week, after waiting in line for 1.5 hours, I was redirected to another line where I waited for an additional hour. The representative mentioned sending an email to [redacted] for assistance, assuring a response within 72 hours. I followed this instruction on 10/25 but have not received a reply. Another email was sent on 10/29, but I am still awaiting a response. I simply wish to create an account to transfer my 401K from Chase Private Account to Vanguard. The complexities might have triggered a "fraud" alert, which I do not understand. I only seek the ability to establish the account. In case of an issue, I would appreciate clarification. Thank you.

I am looking to process my Required Minimum Distribution for tax purposes. I have been attempting to contact Vanguard all week with no success. Yesterday, when I requested a call back and waited for a representative for 45 minutes, the call suddenly dropped. I also tried calling another number but had no luck. Today, when I tried to log in, I received a code by phone but it didn't work on the website. I really need to speak to a representative over the phone today to complete my RMD. Thank you for your assistance.

I am currently unable to reach a live person at Vanguard Personal Investors directly, despite enduring long wait times. Perhaps you can redirect this email to someone who can assist me. Earlier today, I waited on hold for over an hour without anyone answering, so I provided a call-back number. However, I have yet to receive a call back. I am facing two issues that I need help with urgently: 1. I am unable to access my login account because I no longer have the cell phone or text number associated with it, which is causing problems with receiving verification codes. This is hindering my ability to log in. 2. I need to withdraw the required RMD for the year with 10% tax deducted. I am frustrated that I cannot contact anyone for assistance. It would be beneficial for Vanguard to consider implementing a chat system for customer support. Can someone please reach out to me to address these issues? You can call me at [redacted] or email me at [redacted] Thank you. Kind regards, Cheryl D. Rutherford [redacted] Killian Road Uniontown, OH