Udemy Customer Service Issues

I need a VAT receipt for the most recent purchased invoices. I contacted helpdesk (#[redacted]) for assistance, but they were unable to resolve my issue. They directed me to the "Purchase history" section of their website. Unfortunately, the website has been down for several days. I kindly request that the website be fixed or that a copy of the receipt be sent to my email. The courses in question are: - Complete Python Developer in [redacted]: Zero to Mastery - Azure SQL Data Warehouse - Synapse Analytics Service - Azure Data Factory: Hands on practical course (DP [redacted]) Masterclass - Azure Synapse Analytics - Hands On Workshop - Microsoft Azure Data Lake Store Service (Gen1 & Gen2) - Machine learning A-Z: Hands-On Python & R In Data Science - Complete Python 3 Programming Bootcamp

Today, I registered as a new user on Udemy and set up an account. I noticed a discrepancy in course prices - they were significantly higher after I logged in compared to when I initially browsed courses without logging in. Udemy was promoting a special offer for new users with courses priced as low as $12.99. However, upon signing in and adding items to my cart, the prices increased unexpectedly. This issue is inhibiting me from taking advantage of the new user promotion.

Dear Sir, I recently purchased 5 courses on Udemy to enhance my skills as a programmer and educator. I took the necessary steps to create and verify my course through Persona, and upon completion, I was informed that everything was successful with a message saying, 'well you are done.' However, to my disappointment, three days later, I received an email stating, "Unfortunately, our team could not verify your account based on the information provided, leading to the suspension of the associated courses and accounts." This is disheartening as I value the courses I legally purchased. I kindly request the restoration of my account and access to my courses. Your prompt response will be greatly appreciated.

I am having trouble signing in with my Google account, which I used to purchase the "Unreal Engine C++ Developer: Learn C++ and Make Video Games" course. Despite knowing my username and password, I am unable to log in and access the course. I paid £14 for the course but have not been able to utilize it. I suspect the issue may be due to another account linked to the same email address.

Hello, I am currently enrolled in Mark Wahlbeck's "iOS and Swift: Become an App Developer" course. I am facing issues accessing certain course resources and git repositories. The links appear to be broken, and I am unable to contact the instructor or find any redirects on his personal website. Any assistance regarding this matter would be highly appreciated as I am unable to progress without being able to clone the project assets. Thank you for your help. Erin S.

Regarding the [redacted] Data Science course, Section 22 on Introduction to Python, I encountered a discrepancy with the instructions to install Jupyter and Python using anaconda.com in Video [redacted] at the 6th-minute mark. Although the content on the anaconda.com page shown in the video was outdated, I successfully downloaded Jupyter and Python by following Anaconda's instructions. However, upon attempting to open the Jupyter Notebook, issues arose. It is essential to update the instructions for loading anaconda promptly, as I must complete this course to meet PE license requirements. Furthermore, there seem to be complications with the Anaconda installation, as I am receiving messages about port [redacted] being in use, as well as notifications regarding JupyterLab locations. Even after rebooting, the problems persist. The URLs provided for accessing the notebook yield different results than those demonstrated in Video [redacted]. Kindly, update the instructions to address these issues. Your prompt attention to this matter is appreciated.

A while ago, I bought lifetime access to several Udemy courses. I just attempted to log into my account using [redacted] and my password, but encountered an issue. I then tried to reset my password, but did not receive the reset email (checked Spam and Trash). Despite contacting Udemy support, I have not received a response yet. I'm hoping to get this issue resolved soon. Thank you.

Hello, I am Tony Parton, a Voiceover Artist and performer. If you need narration for your informative videos in the future, I would love to be of service. Visit www.tonypartonvoice.com to learn more about me. For inquiries about my services, contact me at [redacted] Thank you for your time and have a Very Merry Christmas. Tony

Hello, I'm Ibidun Daramola. I'm interested in teaching some courses, and I've submitted a sample video twice already. The most recent submission was about five days ago. According to my page, it has been under review for the past three days, but there hasn't been any progress since. I'm wondering if there are any issues accessing the video or if there's a delay due to a backlog. I would appreciate an update on the status of my submission. Thank you. Ibidun

On May 15, [redacted], I enrolled in three classes: Personal Finance Mastery, The Infinite Banking Concept, and Time Management for $9.99 each. I now wish to engage in these classes, or discuss options for a refund or credit for later use. I previously contacted customer service without success due to the lack of a phone number. My name is Flo Ward, and I seek assistance retrieving my course information. For reference, my Request #[redacted] pertains to a payment issue for the Drawing and Natural Remedy classes. I am now retired and keen on starting one of the initial three classes mentioned. I can be reached at [redacted] or [redacted]. Thank you for your help.

Hello everyone, I am having an issue with the refund for the course: Procreate – Learning Digital Drawing on the iPad on 22nd December [redacted] for €[redacted].99 with order number: EC-[redacted]58716A6C713241. This course was a gift for my wife, Janina, but she does not want to create a separate account, so she is using my account for this course. Yesterday, after giving her the gift (Christmas), I saw on the Udemy website that the course is now offered for €11.99, so I purchased it today. When I try to use the coupon code, it says I am the sender of the coupon and cannot redeem it. Now, I would like to return the above-mentioned order for a refund and keep the new purchase under my account. I hope it is possible for you to refund the order I made on 22nd December [redacted], so I only have the one course I purchased today. I would greatly appreciate your assistance in this matter. Thank you in advance and I wish you wonderful holidays. Christoph Schwedtka

Good morning, I am experiencing an issue with my company's business account on Udemy. While trying to access a course, the platform is requesting credit card details. Upon checking, I noticed that the company email is linked to our organization's Udemy for Business account and prevents me from changing it. I urgently need to complete training using the platform today and tomorrow, but I am unable to proceed without providing personal credit card information. Your prompt assistance would be greatly appreciated. Thank you for your help. Best regards, M.D.

Hello, I utilized [redacted] as my login email, but I have closed that Gmail account. I am uncertain whether I updated my account with my new email address. I am unsure if I switched it to my new email, [redacted], or my other new email, [redacted] I have attempted to log in with all three of the mentioned emails, and I have tried the "forgot password" option for the two new emails, but I did not receive any response. Please send my last email to my account. I have bought many courses and was planning to complete some courses now, especially Chinese language courses. Thank you very much. Regards, Suhail

Hello, I used [redacted] to log in, but I have closed this account. I might have forgotten to update my email in my account. I am uncertain if I changed it to [redacted] or [redacted] I have attempted to log in using all three emails and tried the "forgot password" option for two new emails, but I didn't receive a response. Please forward my last email to me as I have bought multiple courses. Thank you, Best regards, Suhail

Hello, I previously used [redacted] as my login email, but I have closed that account. I am unsure if I updated my account with my new email [redacted] or [redacted] I have tried logging in with all three emails and also attempted the password reset for two of them without success. Could you please send my last email to me? I have purchased numerous courses. Thank you. Kind regards, Suhail

I need assistance with Udemy.com. I mistakenly deleted both of my accounts as I forgot I had duplicate accounts. Unfortunately, one of the deleted accounts contains my courses, and I would like to recover that particular account. The email addresses associated with the accounts are [redacted] and [redacted] I have not started my courses yet, and I would appreciate any help in restoring the account with my courses. Thank you for your attention to this matter. - Tonya Boggs

I had trouble completing my purchase last night as it wouldn't accept my edu email. I managed to log in this morning, but the discount I was initially going to get on classes priced at 18.99 x3 is no longer available, and now cost $[redacted]. It feels like the login error may have been intentional to prevent me from getting the discount. I'm quite disappointed, but I'm glad I found out before making a bigger purchase. It would be helpful to have a support line for situations like these.

I own Corel Painter [redacted], which I purchased years ago and never used until now when I wanted to learn Corel Painter [redacted]. However, I'm having trouble opening some of the downloaded resource files, specifically the .pal files. While I am able to open the .jpg files, the .pal files, which are supposedly created by Corel Painter, remain inaccessible. I have attempted to open them with Painter and other programs, but without success. I would appreciate any guidance on how to access these files.

Good afternoon team, I am Nail Bakiev, and my login email is [redacted] I noticed a discrepancy in my earnings from the products I sold in December. While I should have received around $40, I only got $8.94. I am concerned about not receiving the remaining amount owed to me. Furthermore, the agreement states that I should receive 50% of the proceeds from each sale, but I am only receiving 10%. This seems unfair as I put in the effort to create the products, yet I am only getting a small fraction of the profit. I would appreciate clarification on these discrepancies. Looking forward to your prompt response. Nail Bakiev

I recently purchased the Udemy Wixmaster course on creating a website with Wix. Unfortunately, I've encountered some issues and need your assistance to resolve them quickly. I initially bought the course on Feb 1 using Paypal. I faced challenges aligning it with my Wix Combo plan so I requested a refund, which your company promptly processed. Upon further review of the Wix Combo plan, I realized my misunderstanding and decided to repurchase the course. However, the version I received lacks sound. I am eager to resolve this matter and would appreciate your guidance on either reversing the refund or repurchasing the course. Please contact me via email or text at +44 7[redacted]59 at your earliest convenience. Thank you.