Ubisoft Customer Service Issues

Hello Ubisoft, I hope you are having a great week. Recently, I have been attempting to purchase some new skins using my Visa card. Initially, the transaction went through, but subsequently, I encountered an issue on the website where my Visa kept getting declined. Despite reaching out to support, the provided solutions such as clearing cookies/cache, changing browsers, waiting for 48 hours, using incognito mode, visiting the Ubisoft website, waiting for the site to load, and turning off VPN did not resolve the problem. In an attempt to bypass this issue, I purchased a 30 euros gift card, yet encountered the same payment processing error. I am not seeking a refund but rather requesting assistance to purchase the items I desire as the funds are already in my Ubisoft account. The two items I wish to acquire are "Tom Clancy's Rainbow Six Siege [redacted] R6-Credits Priced at 19.99 Euros" and "Tom Clancy's Rainbow Six Siege [redacted] R6-Credits Priced at 4.99 Euros." I would appreciate your urgent attention to this matter as it has been causing me distress for the past two days, hindering my enjoyment of the game. Your prompt help in resolving this issue would be greatly appreciated. Thank you.

I am facing a significant issue with my Ubisoft account. The email linked to it is inaccessible, so I decided to change my Ubisoft account and linked it to a new email that I can access. Upon doing this, I discovered that when I logged into Rainbow, everything besides my PlayStation Network (PSN) pack purchases was missing. I researched and found out that all the crucial data is stored in my old Ubisoft account, to which I have no access because I don't know the password and cannot access the associated email.

A couple of days ago, I logged into my account and discovered that my level was suddenly at 0, all my black ice and operators were gone. It's like starting over with a brand new account. I am extremely upset because I have invested real money into this game. Ubisoft acknowledged the issue during a chat, but I have not received a response on how to resolve it. They mentioned they could fix my account, yet they have not replied to my email. All I am asking for is to have my account restored since this game is the only one I play.

I recently served a 24-hour suspension for leaving a match prematurely. I understand the importance of staying until the end now. However, today after finishing a match on Coastline in ranked mode, I exited the game. Later, upon loading back in, I was hit with a 2-day ban even though I had not attempted to queue for a new match. I kindly request the removal of this unexpected sanction.

I need to add my phone number for verification to play ranked in Rainbow Six Siege. I already have two-step verification, but when I try to add my phone number, it says it's suspicious, which is not the case. I only want to play ranked. Please help me, as I had similar issues with Blizzard, but they resolved it. My phone number is pre-paid; I'm unsure if that's why it's not being accepted.

Someone stole my email address and accessed all my accounts. I managed to recover most of them, except for Ubisoft. I can't send a message to customer support because it says the tickets are disabled. When I try to reset my password, I don't receive any emails, not even in the spam folder. I stream a lot of Ubisoft games and I'm currently stuck without access. I'm asking for your help on this as I play Rainbow Six and Ghost Recon a lot. Thank you.

I recently purchased a game on Steam and mistakenly used the wrong email for my Ubisoft account. Despite my attempts to change it and contact support, I haven't received any emails or resolved the issue. I even tried finding a phone number for Ubisoft support without success. The game I bought keeps deleting my progress, forcing me to restart each time. My main goals are to update my email on the Ubisoft account, resolve the game issue, and speak with a helpful support representative.

I encountered an issue while trying to purchase the Farcry 5 DLC "Lost on Mars." Despite three failed attempts, I was still charged for the purchase. I have submitted two cases with Case# [redacted]0 and Case#[redacted]9, with the first case lodged on May 3rd. I kindly request to have the DLC added to my game list and a refund for the unsuccessful transactions related to the same DLC. Your attention to my cases would help resolve this matter promptly. Thank you, DocSavage60.

I enjoy playing Rainbow Six Siege, but I frequently lose my internet connection. This results in being unable to reconnect to my ranked games, leading to a 24-hour suspension. Unfortunately, this situation is out of my control, and I face being banned repeatedly. I am seeking assistance to have my account unbanned. My gamertag is "sniper Viper [redacted]," and I play on Xbox One. Enhancing my gameplay experience is important to me, and I hope for a resolution to this issue.

Hello, I'm Louis Gordon, and I enjoy playing Rainbow Six Siege. I reside in an apartment complex with poor internet service, resulting in frequent disconnects from the game. Despite this challenge, I persevere in playing. Unfortunately, these disconnects have caused me to be inadvertently banned, but I remain committed to the game. I have heard rumors about latency and connection issues following recent updates, though I can't confirm this. I simply wish to resolve my banning situation, as I am dedicated to improving my skills in the game. My gamer tag is LOUIEPOUIEISFTB in all capital letters. Thank you for your attention, and have a wonderful day!

Hello, I am reopening this case as I have not received a response yet. I am encountering difficulties linking my account "ColtreNera" with the email [redacted] to Xbox support. This issue arose when I tried to link my Ubisoft account to Xbox, but it was already connected to the account "AsleepKitty8636," which I was unaware of. I kindly ask for assistance from an operator to resolve this matter. I have submitted a request and have not received any further response after being asked for confirmation to delete the account "AsleepKitty8636." I have attached a screenshot of the problem for reference. Additionally, I confirm the deletion of the old account in favor of the new one. Best Regards, R.L.

Hello Ubisoft, I would like to play ranked on R6, but I cannot because I need to verify my account through email. I tried to change it in Ubisoft settings but am unable to as it requires logging in with my old email, which I have an issue with as I forgot the password. My previous email ends with ".be" while the new one ends with ".com". The old email was "[redacted]" and the new one is "[redacted]". Could you please assist me with this matter? Regards, E.

Due anni fa, ho scaricato Rainbow Six Siege tramite Ubisoft Connect e l'ho giocato diverse volte. Tuttavia, ora che sto cercando di riscaricare Ubisoft Connect per reinstallare Rainbow Six e giocarci di nuovo, non risulta come acquistato nel mio account. Sono sicuro al [redacted]% che abbia usato l'account corretto. Come posso risolvere questo problema? Ho verificato sul sito di supporto e sembra che abbia scaricato il gioco, con le ricompense e la mia attività che confermano di possederlo.

My account received a 24-hour ban due to my game crashing and causing my team to cancel the match. Despite not intentionally quitting the game, I promptly sent a crash report. I had planned to play all day with my friends in ranked matches, and this complication is not of my doing. I have diligently tried troubleshooting solutions to address the game's instability. Any assistance in lifting the ban would be greatly appreciated, as I am eager to continue enjoying the game with my friends despite its current issues.

I am having trouble accessing Ubisoft+ games on my Xbox despite signing up for a free trial. I can install games remotely through the web browser on Xbox and the Xbox app on my Android phone. Xbox support suggested contacting Ubisoft, but the number provided ([redacted]) did not connect me to a person after calling three times. I am seeking alternative ways to contact Ubisoft or a solution to allow me to access and install games directly on my Xbox One. Thank you.

Good morning, I recently changed my cell phone number and now I am unable to log into my 2 Ubisoft accounts due to the 2-step authentication I had set up for both accounts. The email linked to these accounts is [redacted], which is also my only email address now. I urgently need assistance with this matter. Kind regards, Rene Kösel (P.S: I am not fluent in English and use a translator. German is my native language)

Hello, I need help accessing my account that was linked to the Xbox account WeatherSpark6. I've been playing Rainbow Six Siege on it since [redacted]. Unfortunately, I mistakenly unlinked my Xbox account, which was my only access point to this account. Now, I've forgotten both my Ubisoft account password and the associated email password. I am worried about losing all the progress I've made on this account. Any assistance in recovering it would be greatly appreciated. Thank you.

I'm looking to access my old Xbox One account, but it's currently banned, and I've forgotten both the password and email linked to it. I only used the email once back in [redacted] during account creation. My Xbox username is AwesomeMe24 and the email I used is likely [redacted] Any help on retrieving access would be appreciated.

I am having trouble getting Tom Clancy's Rainbow Six Siege to open despite trying various troubleshooting methods. I have uninstalled and reinstalled the game multiple times on both Steam and Ubisoft Connect. After that, I also uninstalled and reinstalled Ubisoft Connect, but the issue persisted. In a final attempt to resolve the problem, I performed a factory reset on my PC, as a friend had successfully fixed a similar issue with one of his games using this method. Unfortunately, even after the factory reset, the game still won't open. I am now seeking assistance and hoping to find a solution to this issue.

Recently, my internet connection has been unreliable, causing me to disconnect during crucial moments of ranked matches and receiving temporary bans as a result. I value fair play and strive to uphold a good reputation in the gaming community. However, these unintentional disconnects have negatively impacted my standing. I would greatly appreciate assistance in resolving this issue as playing with my friends is a significant source of enjoyment for me.