USA Today Customer Service Issues

Dear Sir/Madam, I am reaching out on behalf of the national news agency Vista. I am Alexander J., the founder and director of Vista. Our agency, based in Rome and Brussels, is the leading video press agency in Italy, producing over [redacted] videos daily in real time. To view our work, please visit our website at www.agenziavista.it or our YouTube channel, the first news channel in Italy by views, at www.youtube.com/AenziaVista. You can freely access approximately 5% of our production there. Agenzia Vista serves customers like Rai, La7, Skytg24, Mediaset, and major online newspapers such as Corriere.it, Messaggero.it, Il Giornale.it, ilfattoquotidiano.it, ltempo.it, liberoquotidiano.it, il Mattino.it, among others. We are offering a one-week free trial to showcase our coverage of the coronavirus health emergency in Italy and Brussels. If you are interested in the trial, please respond to this email, and we will set up a customized username and password for you. Thank you for your attention. Best regards, Alexander J. Director of Vista

Police in New York City are currently investigating an incident where red paint was dumped on the Black Lives Matter street mural near Trump Tower. The situation has stirred controversy, with some individuals feeling that the mural is more akin to political graffiti rather than a genuine piece of art. There have been concerns raised about the ongoing actions of groups like Antifa and BLM, with accusations of property damage and violence overshadowing the original messages of their movements. Many have criticized the media for its handling of these events, claiming a bias in reporting and a failure to address criminal activities. The need for impartial and accurate reporting is crucial in these tense times to ensure that all perspectives are presented fairly.

Appeal to Human Rights Defenders, Lawyers, Organizations, and Governments I am Same Elrefaey, formerly known as Osama Elrefaey. I am a political asylum seeker from Egypt residing in Sweden. I work as a social planner, human rights defender, and writer in both Sweden and Egypt. I have been a permanent resident in Sweden for four years and have considered it my home for six years now. I am reaching out due to a crisis I have been facing for over two years. It all began with a disagreement with a political leader in Gävle, Sweden. Despite being offered a position within the governorate administration, I declined due to my objections to their methods. This refusal sparked a series of events that have made my life unbearable. My personal funds were seized, government aid was halted, and I was removed from official records and denied medical treatment. Subsequently, I lost my home, my devices were compromised, and I have been subjected to harassment and threats. I am currently homeless and facing ongoing persecution from the Swedish political system. I am in urgent need of assistance to reclaim my rights and hold those responsible for their actions accountable under Swedish and international law. Any help or guidance in navigating this situation would be greatly appreciated. Warm regards, Same Elrefaey Stockholm, Sweden - July 23, [redacted]

I have concerns regarding the article written by David Rothkopf and Bernard L. Schwartz on your platform. The content seems biased and lacks credibility. It is important to uphold journalistic standards and ensure balanced reporting. Please consider the impact of publishing such articles on the credibility of your organization and the trust of your readers.

As a 72-year-old retired soldier, the corruption observed during poll counting in "THE CITY OF CORRUPTION" PHILADELPHIA was concerning. I strongly believe that counting should have only commenced once all conditions were met, including the presence of federal agents and partisan observers. In the future, I propose separating state elections from the Presidential election to ensure fairness. To streamline the process, a single ballot with candidates' names and a simple choice of for or against should be mailed to a Federal vote counting facility. It is important to have federal agents monitor and promptly arrest any individual found interfering with the counting process to prevent election interference. The lack of arrests for criminal conduct during the counting in Philadelphia raises questions about the integrity of our political system. I fear that investigations into the Bidens may be compromised due to corruption within the FBI and DOJ. Let's hope for better days ahead. - Patrick P.

I subscribed to USA Today for a year, but I've had ongoing delivery problems. Despite contacting customer service monthly at 1-[redacted], the issues persisted. The representatives blame delays on the Post Office in Collinsville, OK. However, I've spoken to the local Post Office, and they claim they deliver the papers promptly upon receipt from the distributor. I canceled my subscription a month ago, hoping for resolution, but no one followed up. I recently resubscribed, but the delivery problems persist - receiving papers spanning 33 days over just 13 days. I don't have internet to use the E-newspaper option. Can someone please investigate and contact me about resolving this issue? Thank you.

I am having difficulties with changing my delivery address for the newspaper. Despite multiple calls every 6 months, the address change from my south residence to my north residence, and vice versa, is not being processed correctly. Each time I call, I am assured that the change is made, yet it does not happen. It took from November 24th to February 3rd to receive the paper at my south address. I request that the remote customer service representative contacts the Valley Star paper in Harlingen, TX, as I suspect the same carrier delivers both papers. I am frustrated with the lack of resolution and would appreciate speaking to a local representative rather than the generic [redacted] number service. If this issue persists, I may need to cancel my subscription. Please rectify this situation promptly.

Since June 8, [redacted], I updated my delivery address (not billing) to [redacted] Dolly Varden, Columbia, MO [redacted] over the phone. However, I have not received a paper in the last 22 days. Despite contacting customer service multiple times, all I am told is that they will credit my account for the missing papers. They even promised a $20 credit and escalated the issue to a Supervisor and Manager in my area. Despite my requests during calls for a Supervisor to reach out to me via email, text, or call, no one has contacted me so far, and I am still not receiving the printed copy I am paying for. While I can access the paper online, I prefer the physical copy. If there is no carrier in my area, that's understandable, but I should have been informed when I changed my address or during my follow-up calls. Please address this matter promptly as it reflects poorly on USAToday. You can reach me at [redacted] or by email. My billing address is in Mesa, AZ.

I encountered difficulties speaking with customer service representatives via phone. Initially, I spoke with a female representative who had a foreign accent while attempting to subscribe to USA Today Sports Weekly. Despite my request, she mistakenly signed me up for the newspaper. Subsequently, on 12/01/[redacted], I contacted a male representative, explained the issue, and received a $13.33 refund. He assured me that the Sports Weekly subscription would commence on 12/08/[redacted]. However, my son, D. Pollard, [redacted], currently at Redgranite Correctional Institution, informed me that he received the newspaper instead of the Sports Weekly once more. I am frustrated by the continued mix-up and kindly request the prompt activation of the USA Today Sports Weekly subscription. Thank you. Nancy P.

I am looking for references to a full-page advertisement in USA Today by Dr. C. Everett Koop, the former Surgeon General of the United States. The advertisement discussed the drawbacks of chemotherapy and was supported by two other doctors. I distinctly remember being impressed by Dr. Koop's bold stance on this issue. To my surprise, there is no existing record of this advertisement. It seems to have been completely removed. While I understand it's a long shot, I'm wondering if there is any chance you might have access to or know where I could locate a copy of this particular article by Dr. Koop.

After my newspaper lands on my driveway, it often travels around my hilly neighborhood, which consists of a loop near my townhouse in a 55+ community. Surprisingly, yesterday the paper made it all the way from #5 to #80 by 7:30 AM, a direction I did not expect. On rainy days, the double bag slows down its movement. I suggest tossing the paper closer to my garage rather than the curb to prevent it from rolling away. Maybe adding weight through a heavier bag or insert, or a sturdy rubber band, could help. When it rolls down the hill towards the neighboring development, it's usually lost. I imagine the delivery person is as frustrated with missing reports as I am with missing papers, especially with the impact of climate change.

Hello Steve, As a loyal subscriber to the digital version of Sports Weekly, I wanted to bring to your attention that the latest edition (July 21st, [redacted]) has not been uploaded to the website yet. I enjoy accessing the full replica of the print version online and was wondering when it will be available for download, especially given the recent All-Star Game. Your prompt response would be greatly appreciated. Thank you for your attention to this matter. Best regards, Brian C. (Subscriber from London, England)

I recently read an article by Nada Hassanein about the discrimination faced by the black community in Ft. Myers during the power recovery process. A woman in the article mentioned she has been without power for two days, while neighborhoods with mostly white residents might have to wait for up to a month. Such articles only serve to divide our communities. It reminds me of the divisive tactics sometimes used in politics. Bringing up race in such contexts can lead to unnecessary conflict. It's unfortunate that some media outlets choose to sensationalize these issues instead of focusing on facts. I attempted to contact the reporter directly but was unsuccessful.

Hello, I have concerns about the safeguarding rules for children not being followed in the UK, specifically in my daughter's adoption. It appears that laws regarding safeguarding were broken in my daughter Leah Killick's adoption. The law states that personal data should have been provided at 18 with counseling offered, but this was not the case with my daughter. I am worried about the potential dangers as the adoption agency failed to investigate how my daughter found me, risking breaking the law with a possible two-year jail sentence. Despite reporting this to the police, they indicated it's a civil matter. I am determined not to wait a month for a response, as the issues I have raised are crucial. I have tried reaching out to the adoption agency but have not received a response, and the police have not taken action. I believe urgent attention is needed to ensure the safety and adherence to laws in adoption practices. I have evidence to support my claims and would be willing to provide it promptly. Thank you for your assistance. Kind regards, Susan (Editor's note: Removed personal contact details for privacy and security reasons.)

I have reported this issue multiple times over the past two weeks regarding my subscription to USA Today. I have not received my paper for two days last week, and for three days this week I have been receiving the wrong paper, The Wall Street Journal. I am close to canceling my subscription because I have not received a resolution. I would appreciate receiving the Monday to Friday papers for this week tomorrow, as well as my Thursday paper.

I subscribed to receive the USA Today Paper starting from Dec. 19. However, I have only received one issue since then. The papers for the 19th, 21st, 22nd, 23rd, and 27th are missing. This level of service is unacceptable. Please consider rehiring "Marty Hammer," a dedicated former employee who fell ill in [redacted] and has expressed interest in returning to work. He should not have been let go in the first place. If needed, you can contact me at [redacted]. Marty's return would greatly improve the service quality.

Dear Customer Service, I have been unsuccessful in purchasing a copy of USA Today for the past year from various locations in Huntsville, Alabama. Despite efforts at the Redstone Army Base gas station and other stores, the newspaper seems unavailable. This has left me without my daily reading material, resorting to TV news only. I am eager to know if USA Today is still being sold at these locations or through any alternative means. Unfortunately, the provided phone numbers were not operational when I tried to contact them. Any assistance in resolving this issue would be greatly appreciated. Best regards, Jon D. from Redstone Arsenal, Alabama.

I enjoy beginning my day with the USA Today CODEWORD puzzle. Recently, I've been facing difficulty playing due to a GMC Truck advertisement that freezes and obstructs the game. Despite clicking "close," the ad quickly reappears, disrupting gameplay until I manage to close it again, only for it to return once more. This marks the third occasion where ads are impeding my experience, each time more frustrating than the last. It seems the website is increasingly focused on ads rather than providing a smooth gaming experience. I hope this issue can be addressed to restore the enjoyment of playing the CODEWORD puzzle hassle-free.

I recently read an article titled "$5M gas skimming scheme brings attention to host of cases nationwide. How to avoid falling victim" by Kayla Jimenez, USA TODAY. In the section "Tips for Avoiding Skimmers," the 5th Bullet suggests using a debit card instead of a credit card. However, this advice seems contradictory to information in other parts of the article and to what I have read in previous articles, recommending using a credit card over a debit card for security reasons. Could this be a mistake? Thank you for your clarification on this matter. Respectfully, Dixie W.

I subscribed to the 3-month home delivery promotion at $9.99 per month for the first 3 months, set to begin today, 8/1/23. Unfortunately, by 11:00 a.m., I hadn't received my USA Today. After contacting customer service, I was informed I would be "credited," however, I would prefer to receive the newspaper I ordered and paid for. Hoping for a smoother delivery tomorrow.