US Postal Service (USPS) Customer Service Issues

I am experiencing issues with my mail delivery. My address is [redacted] Holderman Drive. I have a mailbox on my porch and had also installed one by the driveway, which I have since removed due to the dogs’ passing. Despite informing customer service and switching back to using the porch mailbox, my mail has not been delivered as of Friday and Saturday. The mail carrier has been leaving the mail in the broken mailbox by the driveway. I need assistance in ensuring my mail is properly delivered to the porch mailbox. Thank you. Best, Josette

I am experiencing ongoing issues with mail delivery from the North Richland Hills, TX Post Office located at [redacted] Davis Blvd, North Richland Hills, TX [redacted] to my residence in Richland Hills. The mail is consistently being delivered to the wrong addresses on different streets than specified. Today, 3/2/[redacted], all of my mail was incorrectly delivered to my neighbor instead. I have attempted to contact the post office's complaint line, but the wait times are extremely long. I would appreciate any assistance in resolving this issue and ensuring that mail is delivered accurately to residents in Richland Hills, TX. Thank you for your help.

I shipped a package from Maryland to Colorado containing handmade craft items. Despite the USPS tracking showing delivery on December 31, [redacted] at 10:59 am in Boulder, CO [redacted], the recipient was not home to receive it directly due to living in an apartment building. After being informed about the delivery, she searched her building and reported the missing package to the local post office. They advised us to file a claim for reimbursement, citing the included insurance with Priority Mail. Attempting to report the package online was fruitless, as the system no longer supported my case. Moving to contact customer service, I was instructed to fill out an official USPS form for lost packages. Despite my upcoming travel plans and unavailability to receive the forms via mail, the representative assured me it would be handled. I have now surpassed the 60-day deadline for reporting, but have completed the necessary forms and seek assurance that my claim, although submitted late, will be processed for the return of the items' value and postage costs.

I shipped a package from Maryland to Colorado with handmade crafts, but it was marked as delivered to the recipient's mailbox in Boulder. Although the recipient wasn't home to receive it, she only contacted me later. After her efforts with the apartment building and local post office, they advised that I should report the package as lost for insurance reimbursement. When I tried to use the online reporting system, it wouldn't accept my case since it was no longer part of the program. I was informed that a written report using an official USPS form was the only option. Unfortunately, the forms were no longer available at local post offices and had to be sent by mail. Due to my upcoming travel and the exceeded 60-day reporting limit, I'm hesitant to mail the forms without confirmation that my claim will still be processed. Despite this, a customer service representative assured me they would handle the situation. Now, being back home and past the deadline, I hope for a resolution that includes reimbursement for the items and postage costs.

I recently attempted to adjust my tax withholdings to exempt before the pay period ended to have more funds available. Being a CCA with a year under my belt, I aimed to go tax-exempt due to an upcoming payout for my AL and a 5-day vacation. Despite this being a routine procedure for me, I encountered an issue when trying to make the change on postal ease last week. I was locked out for nearly five days and was informed to contact HR the following Monday to regain access. Unfortunately, this delay caused me to miss the deadline for the upcoming check, resulting in around $1,[redacted] being withheld unnecessarily. I am frustrated that I am being penalized for a system error beyond my control, and I sincerely hope to have this rectified promptly to receive the money owed to me.

Yesterday, I received a notification stating my package couldn't be delivered due to access issues at my house. Despite clearing the snow and taking pictures to document it, the problem persisted today. I contacted the Post Office as I did last December when a similar issue occurred, but never received a callback. I discovered the mail carrier was able to access my porch to deliver mail but claimed they couldn't deliver my package, which is essential for my dog's cancer treatment. I left a stern message with the Post Office and expressed my frustration. If this problem persists, I am considering switching to UPS for deliveries. Last December, I observed the mail carrier navigating around delivering mail before finally bringing my package. The tracking number is [redacted][redacted]02.

Hello, I appreciate your feedback. I regret not providing tracking numbers and exact service dates. I require assistance in finding a more efficient solution. Lately, I have encountered issues with several packages sent via Media Mail class from the Wayne Michigan Post Office. Over the years, I seldom faced problems until a few months ago when multiple packages didn't reach their destination. Regrettably, I did not track them previously. Currently, I have shifted to using the Westland Office for mailing and made it a point to retain receipts with book names listed, awaiting the packages' arrival. This process is more cumbersome than what I am accustomed to. I seek advice on a better method to address this situation. The number of missing packages falls between 3 to 10, although I cannot provide an exact figure. I apologize for the lack of precise information.

I bought a money order for $[redacted] with Serial #[redacted]2 on 11/2/18, but unfortunately lost it. I reported it lost on the same day and have visited my local post office five times seeking help. The initial inquiry was mishandled, so a new one was filed on 11/21/18. With no response, I filed another new inquiry on 1/4/19. The automated service has no record of my money order, and the local USPS office confirmed it was not cashed. However, there's no way to check the status of the inquiry. I have been waiting for a refund per USPS policy since it was not cashed within 60 days. It's been 5 months since I initiated this process. I need assistance in getting my refund. Thank you.

For the past three years, I've encountered ongoing issues with my local post office regarding mail holds while I'm away. I've discussed this problem with two postmasters, even reaching out via email to lodge a complaint. Despite efforts, last year my mail was delivered inconsistently when I was out of town. During my recent trip on 3/4/[redacted], I submitted PS Form [redacted] on 3/2/[redacted] indicating I'd retrieve mail on 3/6/[redacted]. Upon my return, I found mail in my box and a snow-covered package on my steps. On 3/7/[redacted], when I visited the post office to collect any remaining mail and speak with the postmaster, they were unavailable. The worker had the form showing I'd return to pick up mail and resume delivery. Considering the situation, I'm prepared to involve local media outlets for resolution. I seek a response to this ongoing issue with the Yorkville NY post office.

I am concerned about my package that was scheduled for delivery on March 2nd, [redacted], yet it has not arrived today, March 8th. It is frustrating because whenever USPS delivers my packages, I do not receive them, leading to a loss of my money. Even though I stopped receiving shipping updates, the package is still missing. Upon visiting the local USPS, they were unable to provide clear information about the package's whereabouts. It is urgent that I locate my package. The tracking number is [redacted][redacted]64.

I mailed a surprise package to my grandson on 3/5/19 with an expected delivery date of 3/7/19. Despite tracking the package (9[redacted] 7[redacted] [redacted] 37), it shows it's at the post office in Laconia, NH because no one was there to receive it. My daughter-in-law works from home, so someone should have been available. I'm disappointed that there was no notification about it being at the post office. I feel this situation needs to be addressed promptly. It's frustrating that after paying $11 for shipping, the package isn't with my grandson as intended. I believe this lack of communication is contributing to the decline in USPS services. I hope this matter gets resolved swiftly.

My package, which I have been eagerly waiting for, arrived in my city on Monday the 11th at 5:30 am. However, to my surprise, by 7:30 am, it was being scanned in another state. After confirming with Diberville postal worker Eddie that my address on the package was indeed correct, he contacted the postmaster in Orange Beach, Alabama, where my package had been mistakenly sent. The postmaster assured Eddie that it would be sent back to Diberville and should arrive by the morning of Tuesday the 12th. Despite this, I have yet to receive my package and was disheartened to see that on Wednesday the 13th, it was scanned in Orange Beach, Alabama at 8 am, indicating it had not been returned as promised. This unforeseen delay has left me feeling frustrated, and I urge for accountability for the mishap and a resolution to have the package delivered promptly.

I went with my 16-year-old granddaughter to the facility at [redacted] North Lancaster-Hutchins Road, Hutchins, TX [redacted], hoping to get her passport. The on-duty clerk, Linda Norwood, who identified herself as the postmaster, informed us that my granddaughter needed a parent listed on her birth certificate to accompany her. She mentioned that this requirement was in the instructions, but upon reviewing them, I couldn't find any such mention. When I asked her to point out the specific reference, she declined, stating it wasn't her responsibility. Interestingly, another family received prompt service directly at the desk while we were told to wait in line. The clerk's lack of professionalism was evident. I would appreciate a written response. - Robert L Lane, [redacted] Gospel Drive, Dallas, TX [redacted]

I am currently trying to locate my package, with tracking number RN[redacted]33GB. The online tracking information shows an attempted delivery on 03.11.19, which isn't accurate as my husband was home and we have cameras that would have captured any such attempt. There was no delivery slip left either. I tried to reschedule delivery for 03.13.19, but no attempt was made on that day either. I visited the North Carrier Annex in Fort Worth, where the front desk staff couldn't find the package. They acknowledged similar complaints and cited a recurring issue. Contacting by phone has been unsuccessful as I can't reach a live person or have my calls answered at any center. I simply want to retrieve my item. Since delivery attempts seem to be problematic, I am willing to pick it up if its location can be provided to me. Any assistance in locating the package would be greatly appreciated.

My mail at [redacted] Royal Palm Blvd wasn't picked up again. This has happened multiple times. I would appreciate it if the postmaster could contact me at [redacted] or [redacted] to discuss this issue and how employees are trained. Despite installing the requested red flag, my outgoing mail is consistently ignored. The horizontal mailboxes require more thorough checks from the postal carrier to ensure outgoing mail is collected first. I'm concerned about the service quality and would like to speak to the postmaster or postmaster general. Please have them call me at [redacted] or [redacted], ensuring a prompt response without a long wait time.

The local Postmaster at Sunny Side station is not answering the phone. When I call, someone picks up and hangs up without speaking. I have been trying to track a certified mail piece for 15 days with no help from USPS. The legal document was sent on 3/4 via certified mail from Sunnyside station. The Postmaster has been contacted, and she mentioned checking with the mail processing unit, known as the "plant." Despite this, I still have received no updates. The customer service phone line has a long wait time of 22 minutes before reaching a human. The Postmaster General of Denver seems inaccessible to customers. If I continue to receive no assistance, my next step will be contacting my elected representative. A. C.

I mailed a certified letter on Jan 14, [redacted]. Tracking initially showed it reached Colorado Springs, which was unexpected as I sent it from Salt Lake City to a Utah address. However, the tracking now indicates it was unable to be delivered and is on its way back to me. The tracking information stopped on March 8, [redacted], and I have yet to receive the returned envelope. I need this documentation for a government matter. If I cannot obtain the tracking page or the returned envelope with the certified information and receipt, I will request a failure of service letter from the post office as I have done so in the past. Thank you, LeeAnn D.

I haven't received any mail in the last two days. A package I was expecting on 3/18 was delayed due to an operational issue. Today, there was still no mail delivery, despite the tracking showing the same. I haven't received any mail since last week. This is becoming a common problem. When looking at reviews of the Roy, WA post office, the majority are negative with a 1.5-star rating. I've lived here for 7 years and have experienced the same issues mentioned in the reviews. They have made excuses like not being able to deliver when we were home and blaming bad weather, even though it was just rain with no flooding. The tracking shows it was at the post office, out for delivery, and then unable to deliver all within a short time frame of 45 minutes, which seems impossible.

Dear Madam or Sir, My name is Francesco Alessi, and I reside in La Estrella, Sabaneta, Medellin, Antioquia. My address is Carrera 46C #80 Surr [redacted], apto [redacted]. I recently purchased an item from eBay, sold by Pro Music, which was posted on February 26th. The tracking number is UM[redacted]18US. I tracked it until March 18th, and on March 7th, it was in transit to the final destination. However, I have not yet received my items. I have lost three other items through USPS in the past, waiting for four months for them. I hope this current item is not lost. Can you please assist me? I have faced too many issues with items sent through eBay via USPS to Colombia. It is causing me a great deal of trouble, and I cannot comprehend why this keeps happening. Yours faithfully, Francesco Alessi

Dear Madam or Sir, My name is Francesco Alessi, and I reside in La Estrella Sabaneta, Medellin, Antioquia. My address is Carrera 46C #80 Sur [redacted], Apt [redacted]. I recently purchased an item from eBay seller Pro Music, with a posting date of February 26. The tracking number is UM[redacted]18US. I have been monitoring this package until March 18, when it was noted to be in transit to the final destination. However, as of now, I have not received the items. Unfortunately, I have encountered similar issues with lost items via USPS in the past, with three other items missing for over four months. I am concerned that this latest item may be lost as well. I kindly request your assistance, as these repeated occurrences are causing significant inconvenience. Thank you for addressing this matter promptly. Yours faithfully, Francesco Alessi