US Dept. of Transportation Customer Service Issues

I recently had some luxury cars transported from New York Mills, Minnesota, and unfortunately, they were damaged during the process. Despite assurances from the insurance company that they would cover the costs, I have yet to receive any payment for the damage sustained by my vehicles. The incident occurred on September 20, [redacted], when one of the vehicles, which happened to be a convertible, was hanging off the side of the transportation truck due to improper securing. The convertible tops were also ruined as a result. I possess the individual's DOT number responsible for the damage and have documentation from the highway patrol as well as photographic evidence of the incident. As the insurance company has not fulfilled their promise and the individual is refusing to compensate me, I am seeking advice on how to proceed with resolving this issue. I plan to reach out to consumer protection agencies for further assistance.

I would like to express my concern regarding the recent changes in airline policies related to emotional support animals on flights that took effect in January. While I acknowledge the need to address the abuse of this privilege, I feel that the restrictions have had a significant impact. I have a 28-pound ESA dog who has been very well behaved during our flights over the past two years. Due to her size and age (14 years old), she does not fit in a carrier that can be placed under the seat. Moreover, the airline I usually fly with (Frontier) does not permit dogs in the cargo area. As a full-time employee at a non-profit organization, I frequently travel from MI to FL to care for my 90-year-old mother-in-law. My ESA dog provides me with essential emotional support during these trips. I am inquiring whether there is any possibility of obtaining special authorization for her to accompany me on board as a service animal. Although she may not meet the strict criteria for a trained service animal, any guidance or consideration you could provide would be greatly valued. Thank you for your attention to this matter. Warm regards, Mary D. Brown

To Whom It May Concern, During our recent travel to Ft. Lauderdale on December 17th, [redacted], on JetBlue flight [redacted] with confirmation code: BNLQMX, my family encountered a distressing situation at the LaGuardia terminal. Upon check-in, my disabled wife faced discrimination regarding her service animal, despite having proper documentation. Ms. London, the JetBlue agent, insisted we pay $[redacted] for the dog as a travel companion or forfeit our seats, citing the dog had been "flagged by corporate security," a claim that seemed baseless. These actions were an unjust form of discrimination towards my disabled wife, who has a recognized handicap status due to a neurological disorder. This incident, coupled with a previous one at Newark airport, where similar questions were raised, raises concerns about the treatment of disabled individuals with service animals. It is essential to address this issue promptly to prevent such occurrences in the future, not just for us but for others in similar situations. We respectfully request a formal apology and appropriate measures to avoid such discriminatory encounters. It is crucial to uphold our rights and privacy while ensuring compliance with ADA regulations. We are willing to provide any necessary documentation for resolution, as this situation must be rectified promptly to prevent further distress or unjust treatment. Warm Regards, Heath Wolfson

I have lodged a complaint with JETBLUE regarding their failure in wheelchair assistance, resulting in missing our flight. We had to spend over $[redacted] on rebooking and missed a day of our trip, which was for a funeral memorial service. The JETBLUE staff member involved refused to provide their name, but we obtained it from another employee who witnessed the incident. Despite showing proof of my wife's TSA pre-check enrollment, she was denied the service, and I was not allowed to accompany her to the gate, leading to us missing our flight. JETBLUE promised to revert in 30 days, but it has been over 45 days with no response. I have been considering legal action but am waiting to hear from them or see if any assistance can be provided.

I recently booked travel for two from Tucson to Las Vegas through JetBlue's website. JetBlue shifted the travel to their partner airline JSX, which I only found out about when I was asked to accept terms on the JSX website 24 hours later. JSX operates out of an FBO, not the main terminal, and offers no transportation between the FBO and the main terminal. Upon learning this, I promptly canceled the flights through JetBlue. However, I did not receive a refund, as JetBlue claims the tickets are non-refundable. The crucial information that JSX does not operate out of the main terminal was not disclosed at the time of booking, which would have influenced my decision. JetBlue's stance on non-refundable tickets and limited cancellation period feels like a bait-and-switch tactic or even borderline fraudulent due to the lack of upfront information regarding JSX's operations.

Dear Department of Transportation, I am Jacob George, and I made a reservation with Jetblue under Confirmation Code: QLETZM. Originally scheduled to leave LAX at 2:15pm on March 30, [redacted], I received a notification from Jetblue at 12:33pm on that day, stating the departure time had been changed to 4:57pm. Subsequently, the actual departure was at 5:04pm, causing a delay of two hours and 49 minutes. Due to the delay, I had to make different travel arrangements for my meetings in Reno. I spoke with Jetblue Representative, Azipheli, on April 6, [redacted], regarding a refund. Azipheli expressed regret for the flight delay but mentioned that no refund could be provided since I didn’t cancel before the flight departure. I explained my situation of urgently adapting to the new schedule. I am now respectfully requesting Jetblue to reconsider and refund my round trip travel from LAX to Reno under Confirmation Code: QLETZM. If I do not receive a favorable response, I will have to take further actions to address this matter. Best regards, Jacob George