US Bank Customer Service Issues

Recently, I reported my card as lost or stolen. I ordered a new card and had it sent to my original address. Upon receiving it, I attempted to update my login details and remove my old phone number from my account due to losing my mobile device. Unfortunately, when I contacted customer service to address the issue regarding a change of address on my account, my account was locked because the address change was done over the phone without my knowledge. Even though Time Warner Cable still has my original information, my account remains inactive. Despite adding password verification to my US Bank account and having direct deposit for my unemployment benefits set up, my payments are being held on the locked card, causing frustration and uncertainty about accessing my funds.

I recently reported my card lost or stolen and ordered a new one to my original address. I received the new card but when I tried to update my login info and remove my old phone number due to my lost mobile device with personal information, my account got locked. The company claims someone changed my address, which I did not authorize. Even though my original information is on file, my account remains inactive. I have direct deposit set up for my UI payments, but my funds are now locked in the card. I am very frustrated and need access to my funds as soon as possible.

My name is Alemayehu Z. Mengesha. My date of birth is May 1st, [redacted]. I currently reside at [redacted] Euclid St NW, Apt #[redacted], Washington, DC [redacted]. The last four digits of my Social Security number are [redacted]. I am filing for unemployment, receiving weekly benefits. After switching from direct deposit to a debit card payment, the unemployment office deposited my payments on the card, but I do not have access to the card. I have tried contacting the DC unemployment office, but the automated system cuts off, making it difficult to resolve this issue. Can you assist me in obtaining a new debit card to access my payments?

I experienced an issue at the Huber Heights branch in Ohio on Brant Pike during a recent visit. Despite previous problems, I used the drive-thru to cash a check but was informed my account was overdrawn. Even though I offered to deposit enough to cover the negative balance, the teller insisted on a full deposit, only returning $[redacted] when I needed $[redacted] for money orders. Another problem arose when I deposited $[redacted], left $[redacted], but only $[redacted] showed in my account, leading to accusations of mishandling funds. I believe the branch needs improvement as these issues were mishandled. I am considering switching to a different bank due to these repeated problems. Thank you, Steve Chapman & Dodie Wallace

Subject: Frustration with Branch Policies I am seeking clarification on why the branch is not allowing customers inside while also closing the drive-thru during the lunch hour. This seems unfair and limits access to services. Is it mandatory for the same person to provide coverage during lunch hours? It is confusing to indicate closure when the drive-thru is shut but there is no access to the branch. I am perplexed by the lack of customer service in this situation and would appreciate an explanation for these policies. Thank you, Georgia T.

My US Bank ReliaCard account got blocked, and after faxing the required documents on 12/8/20 as requested, there has been no response. The customer service team keeps mentioning an offline team needs to reactivate it, but it's frustrating that despite providing proof of document submission through Office Depot, nothing has progressed. They now want me to resend the documents and wait another week, causing unnecessary delay in accessing my own funds. It's disheartening that the supervisors are not taking any action, leaving customers like me in a tough spot. I feel let down by the lack of assistance and accountability from the bank employees. A resolution is urgently needed as bills cannot wait indefinitely.

My ReliaCard debit card has been experiencing issues at ATMs and stores. After contacting customer service, I was asked to provide verifying information due to a flagged account for a change of address. Despite multiple attempts and different stories from representatives, I have been continuously asked to submit various documents, including a copy of my social security card, a government-issued ID, and a selfie. The lack of professionalism and clarity from their end, along with conflicting information, has left me feeling suspicious, especially since others seem to be facing similar problems. Even after providing documentation, the issue remains unresolved, similar to a situation my girlfriend faced, which took 7 weeks to resolve. The inconsistent responses and confusion surrounding the requested information raise concerns of potential fraud or mishandling of sensitive details.

Hello, my name is Jessica M. I have been receiving unemployment benefits on my U.S. Bank ReliaCard. However, I've been locked out of my account for over a month and a half now. Despite faxing the required documents over 20 times, I am still unable to access my funds. I have been calling multiple times a day to resolve the issue, but I keep getting different instructions. I am currently homeless, living in my car, facing challenges like hunger and cold nights without gas. The U.S. Bank ReliaCard support keeps asking me to refax the documents, but I'm unable to do so because of my circumstances. I've reached out to the Better Business Bureau but haven't received any help yet. I am extremely frustrated and just want my card unlocked so I can access my money.

Hello, my name is Jessica Mcclelland. I have been unable to access my U.S Bank ReliaCard account for over a month and a half. Despite multiple attempts, I have not been able to activate my card, as I have faxed the required documents over 20 times and received no resolution. I find myself homeless, living in my car, facing extreme hardship without access to my funds. The continuous requests to refax documents have left me frustrated and without the means to comply, as I am struggling to meet basic needs like food and shelter. I desperately need assistance to unlock my account and regain access to my money.

I am Jessica Mcclelland, and I have been locked out of my U.S Bank ReliaCard account for over a month and a half now. Despite faxing the requested documents over 20 times and multiple calls to customer service, I am still unable to access my unemployment funds. Living out of my car while being homeless, I am facing extreme hardship without access to my money. The repetitive request to "refax" has left me unable to comply as I struggle to afford basic necessities like gas and food. The situation has become unbearable, and I desperately need assistance to unlock my card and regain access to my funds.

I recently had my ReliaCard stolen back in August. I have been attempting to recover it but needed to update my address due to a move. Despite faxing proof of my new address multiple times, they claim they can't read the documents. I am frustrated by the lack of progress and find the customer service unhelpful.

I am calling regarding my unemployment debit card for Louisiana. I recently experienced homelessness due to personal issues I rather not discuss. I have been moving frequently, leading to changes in my address. Unfortunately, these address changes, among other issues, resulted in my account being frozen until my identity is confirmed. I am willing to verify my identity, but my current dilemma is that my ID address does not match my mailing address. While I have a stable address now, due to COVID-19 delays, I won't have official mail reflecting the correct address for the DMV to update my ID promptly. I have recently informed an unemployment agent to align my address in the system with my ID to facilitate the mailing of a new debit card. However, I urgently need to speak with a representative once more to ensure this is addressed. Since December 1, [redacted], I have been without a card, unable to access my funds, causing financial strain with bills accumulating. Please contact me promptly as my phone service is ending soon, and I am currently on hold through another phone for 15 minutes.

I reported my ReliaCard stolen over a month ago. Unfortunately, neither of the replacement cards reached me. The first one was lost in transit, and the second one couldn’t be delivered as no one was available to sign for it due to a family member being hospitalized with COVID-19. It's been over two weeks since the second card was returned to the sender, despite it being expedited overnight for an extra $15 fee. I rely on my unemployment funds for survival, and not having access to my account has left me homeless and without any means to support myself during these challenging times. I'm unable to transfer funds to another account as I don't have my card number to activate the account. This situation has caused me significant distress, and I urgently need assistance to regain access to my funds.

After waiting for 7 months, I finally received my money only to find out that my card is blocked. The PUA claims everything is fine on their end, but the ReliaCard insists it's the PUA who placed the block. I am stuck in the middle, with no clear explanation. I've submitted all required identification documents, and they assured me they have everything they need. Nevertheless, the issue remains unresolved, and I am frustrated by the lack of communication. It's baffling how some individuals can hold jobs without knowing how to address basic problems.

We have been struggling with this issue for around two weeks. I recently spoke to a representative, who claimed to be a supervisor, regarding changing our address. Despite our efforts for the past two weeks, he insists that the current address on file is the changed one. Now, we are informed that it will take another five business days to rectify this error, on top of the two days for expedited processing. Despite my requests to speak to a different supervisor, he refused and even hung up on me. I have authorized unlocking my card and provided the correct address. It is frustrating that someone was able to change the address without going through the same verification process we did, resulting in an additional wait time. This situation feels unfair and confusing.

The US Bank ReliaCard is not releasing my funds and I'm unsure why. I was receiving unemployment benefits, and they informed me that there should be no hold on my money. It seems like my account might be locked or blocked. I have verified myself on the unemployment website, provided my ID, insurance card, welfare paperwork, and more. This issue has been ongoing since around October 22nd. Can someone assist me with this matter?

I lost my card two weeks ago and contacted customer service for assistance. They recommended placing a temporary block on my card until I located it. However, when I found my card and requested for it to be unblocked, I was unaware of the additional steps involved. After verifying my identity on their website last Tuesday, I was informed that my card would not be unblocked until after the holidays, despite expecting it to be resolved within 24 to 48 hours. Unfortunately, I still do not have access to my card, and since I rely on it for my unemployment benefits, I urgently need it activated today.

I experienced a frustrating situation with my car being unexpectedly shut off by Army money without prior notice. I had to provide all kinds of documentation and felt like I was given the runaround in resolving this issue. I am very upset about this and would like to have a direct conversation with someone in charge to address this matter properly. Please contact me at [redacted]. I am seeking to speak with a supervisor or manager to clarify and resolve this problem as soon as possible. Thank you.

Since the pandemic started, the two closest branches have been closed. Last week, I had to wait in line for over twenty minutes to make a withdrawal. Today, I attempted to log in to online banking, but after two failed attempts and waiting for 5 minutes, I gave up. Why is US Bank's service deteriorating? Previously known for being customer-friendly, it now appears you are neglecting customer satisfaction. Unless there is a marked improvement, I may need to explore other banking options. - G A Schuler

My credit card is expiring in January [redacted]. I spoke to a representative a week ago who mentioned that my renewal card was dispatched on December 16th. However, as of December 31st, I have not received the new card. I called the [redacted] number again this morning and waited on hold for over an hour to speak to a representative, but unfortunately, I couldn't get through. After that, I tried to leave my phone number online for a call back from US Bank to avoid waiting, but the system sent a 4-digit code via text to a home phone that doesn't receive text messages. This left me unable to proceed further. I am extremely frustrated at the lack of service I have experienced from US Bank today. It's disappointing.