U.S. Passport Agency Customer Service Issues

Hello, my name is Karma Gonzalez, born on February 21, [redacted], and the last 4 digits of my social security number are [redacted]. I recently received a letter from you requesting a new photo, mentioning that my social security number was invalid. I promptly submitted the new photo and updated my social security number approximately three weeks ago. Additionally, I enclosed a check for expedited processing, which has not been cashed yet. My trip is scheduled in two months, and unfortunately, your status checking system seems to be malfunctioning. Kindly provide an update on my application status at your earliest convenience. Thank you, Karma

I have been waiting for over 9 weeks for my online passport renewal. I check the status daily, but it has been stuck at "In Process..." since week 2. The estimated time for online passport renewal was stated as 6-8 weeks, but it's nearly 10 weeks now. I have tickets for Cancun in early April and the situation is concerning. When I call, the wait time is 2.5 hours which is quite frustrating. They offer a call back option, but it's currently not available.

I would like an update on my order status. Your system indicates that it is currently under government review. I opted for the five-week expedited service to ensure that my passport would be returned next week. However, I mistakenly clicked the document download button again yesterday. As a result, my application shows as pending, even though I submitted all my documents on February 7th. I can see the detailed status in your system, but I am eager to receive my renewed passport promptly. Could you please provide information on the whereabouts of my renewed passport? Order number GW-9A409FA71.

I require an appointment to obtain a passport. I initially applied for my passport in early January and received it in early February, but there was an error on it. I returned it on February 8th via one-day shipping, opting for expedited processing again. Despite these efforts, I have not received it yet. The tracking information shows it was received on March 5th, although I shipped it nearly a month prior. It's urgent because I have international travel plans on the 22nd of March, and I'm unsure what to do next.

I'm unsure of the correct procedure to renew my passport. Obtaining a REAL ID was problematic since my passport did not show my two middle names. I'm unsure if I should start a new application (DS-11) and submit my birth certificate and additional documents, or if I can simply renew (DS-82) because the State Department has my correct information on file but did not display it. Alternatively, I'm exploring if I can renew and just include a copy of my birth certificate after presenting the original at an acceptance facility.

Hello, My name is Scott P. I am a U.S. citizen living in Miami, FL. My 40th birthday is on March 6th, and my Mom planned a trip to Costa Rica as a gift. We have flights booked from Miami to San Jose, Costa Rica on April 6, [redacted], returning on April 11, [redacted]. In early February, I applied for a passport at the Miami Beach post office. I selected expedited processing and 1-2 day delivery to ensure it arrives in time. The total cost was $[redacted].53. The Department of State received my application on 2/16/[redacted], but it is still in process. With my travel date approaching, I tried calling the National Passport Information Center but only get busy signals. I'm worried about not receiving my passport before April 6th. What should I do next to make sure I get it on time? Thank you for your assistance.

I went to the local tax collector's office to renew my expired passport in person. They said I need to send a certified copy of my birth certificate to the U.S. Dept. of State to support my application. My application locator number is [redacted]37. It's still being processed. Could you please provide me with the address and any necessary details for sending the document? Will it be returned with my new passport? Thank you, Craig L.

Good morning! I am Jenny C. Garcia, a USA Naturalized Citizen for 2 years now. After sending my Certificate of Naturalization to you and receiving my new USA Passport, I had to travel overseas immediately. However, I haven't received my Original Certificate of Naturalization yet. I made sure to photocopy it before sending it to you and also moved to a new address, which I couldn't update with you. I have the photocopy but not the original. Is there a possibility that my Certificate of Naturalization is still at your office?

I am frustrated with the difficulty of reaching someone by phone at the State Department regarding passport-related issues. It's disheartening to be turned away as a U.S. citizen and taxpayer. The lack of efficiency and professionalism in contrast to other countries is disappointing. The experience highlights the inefficiency of the Department of State, which is unfortunate.

Hello, my name is Richard G. I am a small business owner organizing a retreat in Mexico this Sunday on April 9th. I have tickets for departure and return on April 9th-April 14th. I paid to renew my passport but have not received the physical passport yet. I received the tracking information after the delivery. Despite filing a police report and reaching out to the postal service multiple times since March 25th, I have not gotten any assistance. I was advised over the phone to fill out a ds86 form by the passport office, which I completed. However, my neighbors did not receive my passport, and it seems our mailboxes were broken into on the day it was delivered. I urgently need help obtaining an expedited passport and I am willing to cover all costs again. This situation is impacting my business, and any assistance would be greatly appreciated. You can reach me at [redacted]. Thank you.

My name is Marcia Christine Lewis, born on June 23, [redacted]. About a month ago, I began the process of renewing my passport, which has the book number [redacted]76 and expires on October 24 this year. I did not finish the renewal. Unbeknownst to me, my daughter surprised me with a cruise to Canada and Alaska for May. I want to confirm that my current passport, which I still have, is valid. I hope I did not accidentally cancel or void my passport renewal process previously. Thank you, Marcia Lewis.

My wife and I sent our passport books for renewal in one envelope. When I checked online, her passport was received on 3/8/[redacted], and she has a locator #. However, my status is still not available. I am worried that mine might be lost since we sent them together, and hers has been marked as received for almost a month now. I want to confirm if mine has been received because we have a trip planned out of the country in early May. Thank you!

Unfortunately, my passport was confiscated by Customs at Atlanta Airport due to an error indicating my passport book was lost instead of just the passport card. Consequently, I need to reapply for a new passport. However, my Citizenship Certificate is currently being processed by USCIS for a name change due to marriage, which is a prerequisite for the passport application. As per the guidance of the US Customs officials, I have reported the passport as stolen. What alternative documentation can I provide for the new passport application?

I recently had to replace my passport card because it was lost. After receiving the replacement, I traveled outside the US and had my passport book confiscated by US customs because it was incorrectly flagged as lost, which it never was. Now I'm uncertain if my passport card is still valid for international travel. Additionally, I'm wondering if I can use my passport card as proof of citizenship since my citizenship certificate is held by USCIS for a name change request post-marriage.

Hello, I am scheduled to travel abroad in June this year, and I am facing issues with my passport application. The birth certificate I submitted is being rejected due to a discrepancy in the recorded date of birth. Unfortunately, I am unable to provide the original baptism certificate as it was given to the church where I got married, which is a prerequisite for a Catholic ceremony. The hospital where I was born, located in Puerto Rico, informed me that they do not retain records beyond 22 years, making it impossible for me to obtain my hospital records. Additionally, Puerto Rico has not conducted a census since [redacted], so that option is unavailable. Given these circumstances, I have requested my Chicago Public School transcript as an alternative proof of identity. I am also considering obtaining a letter from the church where I was married to attest to the fact that I had previously provided my baptism certificate. I hope these documents will suffice to validate my identity for my upcoming trip. Thank you for your assistance. Sincerely, M.F.

In December, I applied for a passport with expedited processing that was supposed to take 4 weeks, but it took 8 weeks with no passport in hand. When I contacted them, they advised me to go to the Stamford Passport Office, where I had to return the next day to get my passport in February just in time for my trip to Norway. Now, while in Norway for work, I received an email informing me that my passport has been shipped and will arrive soon. However, they mentioned canceling my most recent passport. I am confused about whether they mean the Dec expired one or the new one I received in Feb. Worried if I will be stranded in Norway without a valid US passport.

I realized that my daughter's passport, issued in [redacted] when she was under 15, has an incorrect date of birth. The error was only noticed recently due to the pandemic. I was advised by the office to wait for correction due to a backlog. Now, with her passport expiring in June and needing renewal, I am unsure if the mistake can be rectified during the renewal process or if it should be addressed before then. I am seeking guidance from a person to clarify the steps involved in handling this situation. Thank you.

I believed I followed all the necessary steps to renew my passport. I require it for a flight on 6/8. I visited in person with my old passport and paid $60 for expedited service. I am still waiting for my new passport, and my departure date is approaching. Unfortunately, when I try to call to book an appointment due to not having my passport two weeks before the trip, I receive a message saying they are unable to take my call due to high call volumes. They then disconnect the call. Without an appointment, I won't be able to resolve the situation.

I submitted applications for new passports for my children on April 13, [redacted]. We opted for expedited service, with an expected processing time of 5-7 weeks. As of June 6, [redacted], the passports are still marked as "in process." Despite our travel date being June 11, [redacted], we have not received the passports. I have attempted to contact the phone number 1-[redacted] numerous times, but nobody has answered, and the automated message states that no one is available to take the call. With only 5 days left before our trip (3 business days), I am feeling completely helpless as I am unable to reach anyone to inquire about the status of our passports. Any assistance would be greatly appreciated.

Hello, I am Khady G. I have been trying to schedule a passport appointment for my son for over two months as we are planning a trip to Africa. I have faced difficulties reaching the passport office - sometimes they are unresponsive, other times they request a callback in two weeks. Despite informing them that I have already purchased our flight tickets, they advised me to call on June 12. Today, I called again, only to be told there is no appointment available for me, despite our impending travel date of June 23rd. I am seeking assistance to secure the appointment promptly. Thank you for your help.