Turkish Airlines Customer Service Issues

On November 26, [redacted], our flight from Istanbul to Basel faced overbooking. At the gate, passengers were asked to give up seats for older travelers. In exchange, we were promised €[redacted] compensation each and accommodations at Retaj Royale Hotel. However, the experience at the hotel has been disappointing. The dinner provided was subpar, resembling frozen food, and caused stomach issues. The cleanliness of the rooms was also lacking, with hair in the bed and flies in the shower. I suggest Turkish Airlines review the quality of the hotels they send passengers to, as the current standards are not acceptable. It would be better for passengers to stay in the airport lounge instead.

Dear Sir/Madam, My partner, Simon P., and I, Dana S., were scheduled to travel from Cape Town to Vienna, Austria on November 26, [redacted]. Unfortunately, Turkish Airlines canceled our connecting flight TK1889 from Istanbul to Vienna. As a result, we had to stay overnight in Istanbul, incurring expenses of EUR 99, including a EUR 34 hotel charge, a EUR 25 visa fee for Turkey, and a EUR 40 taxi fare. We did not plan to stay in Istanbul and would like to request reimbursement for these unexpected expenses. We are willing to provide any necessary bills and receipts for verification purposes. Thank you for your attention to this matter. Best regards, Dana R. Saadeh

Greetings, I am in need of some assistance as I have been unable to get through to anyone via phone. I have made a reservation for my parents under reservation number [redacted], for a flight with number [redacted] for two passengers. The ticket indicates an allowance of 35 kilograms. However, the leg from Tehran to Istanbul will be operated by Anadolu Jet, and I am advised to contact support for further details. I would like to know the luggage allowance for each passenger on the Tehran to Istanbul flight and the luggage limit for the Istanbul to Amsterdam flight. Additionally, I am seeking guidance on transferring between Turkish airports. Could you please advise on whether we need to collect our luggage and the recommended means of transport between the airports? Thank you

I departed from Istanbul to Beirut on November 25 with two suitcases. When I put them on the belt, the first one went through but the second one was deemed overweight. An employee directed me to another window to pay the fee, but when I returned, the employee and my bag were gone. The supervisor reassured me in Istanbul that my bag was on the flight, but upon arrival in Beirut, I only had one suitcase. I am a frequent flyer with Turkish Airlines and seek assistance in resolving this issue.

Dear Customer Service Team, I am writing to address a delay or cancellation I experienced with a Turkish Airlines flight. In light of the recent ruling in the Tui & others v CAA case affirming compensation under EC Regulation [redacted]/[redacted] as in the Sturgeon case, I am requesting compensation for the following flight details: Booking Reference: VHTZMM Passport Number: [redacted]61 Existing Complaint Reference: Flight Number: TK1994 Departure Airport: Manchester Airport, MAN Scheduled Departure Time: 06/11/[redacted] 10:55 AM Arrival Airport: Istanbul Airport, IST Passengers: 1 Additional Passenger Names: I am requesting the fixed compensation outlined in EC [redacted]/[redacted] based on the above information. I anticipate a response within 14 days. If not, I may escalate this matter further. Sincerely, Mr. G. Pountain Address: 11 Ash Street, Oswaldtwistle, BB5 3LN Phone: [redacted]83

I was surprised to find out that my flight on December 10, [redacted], at 6:30 am was canceled without any notification. After contacting customer service, the new flight was rescheduled to December 10 at 6:20 pm, arriving in Lagos on the evening of December 11. This change has caused inconvenience as I now need to find a place to stay in Istanbul unexpectedly. Additionally, I will miss my local flight from Lagos to Port Harcourt on December 11 due to this alteration made by Turkish Airways. I will upload the local flight ticket to support my case. I am seeking compensation for these inconveniences that were beyond my control. Is it possible to book a morning flight from December 7 to 10 or on December 11? I would appreciate clarity on this situation as I am not happy about this recent development.

Dear Sirs, I am reaching out to kindly request the official address of Turkish Airlines at Goteborg Airport. My daughter, Nina Katolina, is currently working in Sweden, and I would like to send her and my son-in-law surprise Christmas and birthday gifts. Having the official address would ensure the safe delivery of the presents during these times. Thank you for your assistance and understanding. Best regards, Svitlana Voitiuk (Nina's mother)

I need assistance creating a feedback report to obtain a claim number as advised by customer service. Unfortunately, the web link provided does not generate a claim number as expected. I would appreciate quick feedback on this matter as it has been nearly a week since the incident occurred and remains unresolved. Thank you for your prompt attention to this issue.

I am Umo Fehintola Etim. I was scheduled to attend a summit and conference organized by the American Chemical Society on December 10th. I had booked a flight with Booking ID: [redacted] through Bravofly for the same date. Recently, I discovered I am two months pregnant and have been experiencing severe pain. After consulting a doctor, I was advised to go on bed rest for a week. Consequently, I had to cancel my flight reservation within 24 hours. The American Chemical Society is aware of my situation and requires a refund for the flight fare they sponsored. I am seeking information on how soon I can expect to receive the refund to return it to ACS.

Subject: Poor Customer Service Experience with Sara Dear Sir/Madam, I am writing to express my extreme disappointment with the service provided by Sara from your phone customer team on December 11th at 11:55 am. The encounter was unacceptable, and I am seeking action to be taken along with a full refund. Witnessing such behavior from a company's representative is disheartening. Following the unexpected passing of my uncle (attached is the death certificate), I contacted your team for a refund. Sara handled my call and displayed extreme rudeness and unprofessionalism throughout the interaction. Her dismissive attitude made it challenging for me to address my concerns. Despite my request to speak to a manager, she neglected to transfer the call or provide assistance. I was shocked by Sara's lack of empathy and the harsh treatment I received — an experience I have never encountered in customer service. Additionally, I was charged a $[redacted] cancellation fee due to the circumstances of my family member's death, which I found unjust. It is crucial for your staff, especially Sara, to undergo proper training in handling customer queries with respect and empathy. As a customer, I deserve better treatment and wish for a positive resolution. I hope for immediate improvements in your customer service. Your prompt attention to this matter and a full refund are appreciated. Sincerely, A. Min Booking Reference: SBWUQB

I have a booking with Turkish Airlines with confirmation number SXOKKG for my trip from Chennai to JFK New York. I need guidance on how to check in for the Chennai to Mumbai portion of the journey since it is operated by Indigo, not Turkish Airlines. Can I complete my check-in through the Turkish Airlines website? Additionally, I'd appreciate any information on receiving notifications if there are any flight cancellations to avoid missing updates. Thank you. - Kavitha M.

Hello, I recently booked my tickets with the following details: Booking number: [redacted] Airline Check-in Code: S8KCYD (Turkish Airlines) Booker: Gurinderjit Kaur Booking Date: 10/17/[redacted] 8:46:29 PM Passengers: Gurinderjit Kaur Manvir Singh However, it seems that our flight from Istanbul has been changed to Indico Airlink. My husband experienced a similar issue two weeks ago where there was no food and no TV on the flight. I hope this doesn't happen again. I paid for food on the flight and would appreciate any help. Kindly reach me at my email address.

Dear Turkish Airlines, I need to bring a serious issue to your attention regarding the poor handling of customer reports at the Freetown station. Customers face difficulty reaching them for assistance, leading to unresolved issues like the one I am experiencing. I initially booked a ticket from CKT to PTY for November 12th, which I later rescheduled for November 17th. However, the station manager in CKY prevented the passenger from boarding, citing the need to send confirmation to Panama. Despite this, the passenger traveled via Nigeria to Panama and now seeks a refund for the unused ticket from CKT to PTY. Attached are the ticket details for your reference: ** HISTORY TIN DATA ** XK KAMARA/ADAMSAY A-/[redacted][redacted]/-XOF/[redacted]/ET XK KAMARA/ADAMSAY A-/[redacted][redacted]/-XOF/[redacted]/ET ** CURRENT TIN DATA ** KAMARA/ADAMSAY A-/[redacted][redacted]/-XOF/[redacted]/ET This matter has escalated to involving legal action for the ticket refund. The ticket was purchased through Satguru Travel in Freetown, and I request a full refund promptly.

We are traveling tomorrow with an infant and two children, aged 2 and 5, from Seoul to Istanbul for a 12-hour and 5-minute flight. We noticed that the seats designated for babies are already booked. It will be challenging to handle three kids with limited space. Our flight is scheduled for 11:05 PM on the 17th of December from Incheon. I kindly request assistance in securing a seat, preferably with a bassinet, for my wife.

Dear Turkish Airlines, I am Krisztian Toth, contacting you regarding an issue with my flight booking. I had booked a direct flight from Manchester to Istanbul, but upon checking in at Manchester Airport, I received a boarding pass for the Istanbul to Bucharest flight as well, which I did not intend to take. My journey is planned from Manchester to Istanbul on December 18th and then back to Manchester from Istanbul on December 20th, without the Bucharest leg. I am unsure how this additional booking occurred as I had only planned a direct flight to Istanbul. I will not be boarding the Bucharest flight and wanted to inform you to avoid any confusion at the airport. I apologize for any inconvenience this may cause. Sincerely, Krisztian Toth

I am writing about 37 boxes with AWB number [redacted]5 that have been at your cargo since 2/12/22. The delivery date keeps changing, causing inconvenience for many who rely on these items for Christmas. Please prioritize timely delivery or consider releasing the package to the agent. This experience with Turkish Cargo has been disappointing for customers like me.

Hello, I am a frequent flyer. I did not receive my miles for my return trip from Lagos on flight TK626 to Istanbul and then from Istanbul to Bologna on flight TK1325. Additionally, I have been flying for almost two years now, but I have not received a flyer card. My name is Charity O. and my frequent flyer number is TK[redacted]26. I would like to know if I am entitled to a Gold card with the miles I have accumulated. I would appreciate a prompt response. Thank you.

I am reaching out regarding the flight information provided above. The flight was scheduled to depart from Allama Iqbal International Airport at 08:00 and land at Edinburgh Airport (EDI) at 15:30. Unfortunately, it was canceled without an alternate flight offered due to severe weather conditions. I understand that under the EU Denied Boarding Regulation [redacted]/[redacted], I am eligible for €[redacted] (£[redacted]) per passenger, as the flight distance was 6424km. I am seeking compensation for the 2 passengers on my booking. I anticipate receiving the compensation within 21 days from the date of this correspondence. Enclosed are copies of the tickets for your reference. Sincerely, S. Maqsood

Hello, my name is Benjamin Lehr. On December 14th, I booked a ticket online through the official Turkish Airline website. The ticket was for a flight from Miami, USA to Cairo, Egypt on December 27th. During the booking process, I encountered an issue where the payment couldn't be verified, and I attempted to process the payment three times before my credit card company blocked the transaction on the fourth try. I have spoken to the call center and have been informed that one of the transactions with the code WJ5QEE will be refunded. However, I am seeking clarification on when the funds from the other two transactions made on the same day will be returned. Additionally, I have a separate reservation for a trip on January 3rd with booking code VTXMB5, which is not affected by this issue.

Hello, I am Arvind from India currently residing in Ecuador. I am interested in booking a flight with Turkish Airlines from Quito, Ecuador to Delhi, India. The journey includes layovers in Panama and Istanbul, Turkey. I am unsure if I need a transit visa for both Panama and Istanbul airports as an Indian passport holder traveling with Turkish Airlines. Your assistance in clarifying the visa requirements for these layovers would be greatly appreciated. Thank you.