Turkish Airlines Customer Service Issues

I recently purchased ticket number [redacted] [redacted] [redacted] at Skopje Airport but was unable to board the flight due to sudden changes in covid-19 requirements. After obtaining a negative antigen test result at the Skopje airport terminal, I was informed by the airport staff that it would be sufficient for me to travel to Istanbul airport, where I could make arrangements for my onward journey. I kindly request to modify my flight itinerary and utilize the funds from ticket number [redacted] [redacted] [redacted] that have already been deducted. My intention is to fly from Istanbul airport to Busan airport in South Korea. Skopje Airport suggested this plan to expedite my departure after a 48-hour wait at the airport. Thank you, Michael Sung Choi

Dear Sir/Madam, I am writing to seek assistance regarding my flight booking. My name is Mussa Ali, and my booking reference is PG989770 with airline reference SKMA84. My Ticket Number is [redacted][redacted]. I have been trying to reach customer service at [redacted]6 since last night with no success as the responses are all automated. I also attempted to email but have not received a response. I had a flight booked through Flightcatchers today at 16:20 with Turkish Airlines, but unfortunately, I cannot travel as I have tested positive for Covid-19 after a PCR test result last night, which is a legal travel requirement. I am now self-isolating for 10 days. I kindly request a refund as the situation is beyond my control, and I am disappointed to miss my flight. I hope to receive assistance on this matter and look forward to your response. Thank you for your attention to this issue. Sincerely, Mussa Ali

Hello, my name is David, a citizen of Azerbaijan. On 21 November [redacted], I had a ticket for a flight from Baku to Istanbul to St. Petersburg at 08:30. I canceled the ticket because entry to Russia was restricted to only Russian citizens or those with family ties, and I didn't fit the criteria. At the airport, I received documentation stating the cancellation was due to pandemic-related bans. Despite this, I have not received a refund to my card. When I contacted Trip RU, they requested a document from the embassy explaining the entry denial. As a citizen of Azerbaijan, I seek your assistance in obtaining my refund. Thank you. Regards, David.

Dear Sir/Madam, I hope this message finds you well. I am writing to share my recent travel experience with Turkish Airlines on the following dates and flight details: Flight from Lahore (LHE) to Istanbul (IST) on Wednesday, 27th November [redacted], with a connection on 2nd December [redacted] from Istanbul to Paris Charles de Gaulle (CDG). During my business trip, I checked in some door locks from a Turkish manufacturer at the Istanbul airport on 2nd December [redacted]. However, security regulations did not allow me to bring them on board, and they were checked in as luggage without providing any receipt or documentation for the next destination. Upon arrival at CDG Paris airport, I discovered that the box containing the door locks was missing. I have waited some time before contacting you to inform you of this mishap. I kindly request an investigation into this matter by your luggage/parcel department at Turkish Airlines. I look forward to your prompt assistance. Best regards, Passenger Name: S.A. Email: [redacted] WhatsApp: [redacted]

To Whom It May Concern, I had a reservation from Cairo, Egypt to Rome, Italy on April 5, [redacted], with one stop in Istanbul. My reservation number is TMRWH2. Unfortunately, I missed my flight as I arrived at the gate 15 minutes late, resulting in a loss of around [redacted] Euros. After contacting Opodo.com, they advised me to reach out to Turkish Airlines directly for assistance. I kindly request your help in refunding a portion of the lost amount. I appreciate your attention to this matter. Regards, M.A.M. Hussein Reservation Code: TMRWH2 Flight Route: Cairo to Rome (with one stop in Istanbul) Flight Date: April 5, [redacted] Email: [redacted] Phone: 0[redacted][redacted]

My wife and 11-year-old son are flying back to Canada tomorrow from Jordan. She is very ill with cancer, diabetes, arthritis, depression, and back problems. She struggles to walk, even with difficulty in washrooms. I spoke to the Canada Border Services Agency about the quarantine hotel exemption, but they will decide upon her arrival. The situation in Amman is between Turkish Airlines and her. We have medical reports for her urgent medical attention upon arrival in Canada. We kindly request assistance in getting her the exemption and necessary aid in Amman. Abdallah Al N. [redacted] [redacted]

Hello, Turkish Airlines, I utilized a COVID-19 credit to reschedule my flight but had to return to Bulgaria suddenly from Saudi Arabia as my mother fell ill. Unable to use my previous ticket from the US to Bulgaria, Orbitz attempted to get a waiver which was denied. I subsequently flew from Bulgaria to the US through Turkish Airlines. Despite being a loyal customer, I am requesting credit for the booking with Confirmation Code: SZVSWY due to the unforeseen circumstances. This situation resulted in a significant financial loss, and I hope to use the credit on a future flight with Turkish Airlines. Thank you for your understanding.

Subject: Double Charge & Seat Assignment Issue on Turkish Airlines Ticket #[redacted][redacted] Turkish Airlines Confirmation Code: UAAFS5 Dear Customer Service, I would like to bring to your attention an issue regarding the ticket #[redacted][redacted] purchased for Mr. Mekhradzh Makhmudov. The booking was made through Expedia for Turkish Airlines flight #[redacted] from Istanbul to Lagos on April 21, [redacted], and the return flight from Lagos to Baku via Istanbul on May 1, [redacted]. We also paid for seat assignments (window seats) using our agency's credit card. During the trip, due to a flight delay with Max Air #[redacted], Mr. Makhmudov had to request a rebooking at Abuja airport instead of Lagos. Despite being assured by a Turkish Airlines agent in Istanbul that there would be no extra charges for the exchange, he was mistakenly charged a full fare of $1,[redacted].08 in Abuja for the same service, resulting in a double charge. Moreover, Mr. Makhmudov, who had paid for a window seat, was not allocated one as requested. This issue further added to the dissatisfaction with the service received. We kindly request the removal of the double charge and a refund of $1,[redacted].08 to Mr. Makhmudov's credit card to rectify the situation promptly. Thank you for your prompt attention to this matter. Sincerely, Valentin Sazhin President, Lodestar International Tours

Subject: Inquiry Regarding Turkish Airlines Flight from Nepal to Bucharest Good evening, I am seeking clarification regarding my son and daughter-in-law, currently in Kathmandu, Nepal. They are scheduled to depart for Bucharest on May 15th on flight TK [redacted] at 7:45 a.m. Due to the lockdown in Nepal until May 14th with all international flights canceled, they are concerned about the status of their flight. Given the potential for a lockdown extension, I am inquiring if Turkish Airlines plans to operate a special flight to pick up stranded passengers like my family, considering the unprecedented circumstances caused by the coronavirus. I would also appreciate information on alternative travel arrangements Turkish Airlines may offer for returning to Europe in the event of an extended lockdown. Thank you for your assistance. Sincerely, Catalina G.

Hello, I traveled to Istanbul in April [redacted] but faced issues continuing my journey to Sweden. Turkish Airlines' customer service intervened and obtained approval from Swedish authorities for me to enter Sweden. However, I had to purchase a new ticket for the next day, costing $[redacted]. Upon boarding the next day, I encountered the same problem again and had to buy another ticket for $[redacted]. I ultimately decided to return to Canada by changing my ticket from April 24th to the 21st. While changing the ticket, there were payment issues with my visa card, and I had to use a different card. Upon checking my Mastercard statement, I discovered I was charged twice for the ticket exchange. I kindly request assistance in resolving this matter. Thank you.

Hello, I have a big issue. Following our email conversation, I requested a refund for ticket [redacted][redacted], Tomescu AnaisPetra. You confirmed that I would receive $[redacted].70 and asked for a passenger's passport copy, assuring me the money would be transferred back to my account used for payment. I sent the passport copy as requested. When I called the call center, I was informed the refund would take 5-7 days. Today, upon calling again, I was advised to contact via email due to flight changes. How can the flight be changed without my consent when I clearly requested a refund and it was approved? You sent me the new ticket number for the changed flight on July 8 from Los Angeles to Otopeni: Y25MAYQUYAJ [redacted][redacted]. I still wish to proceed with the refund for this new ticket. I confirm everything necessary and await your confirmation, hoping we can resolve this matter amicably. I have attached a copy of the passport. Thank you!

I purchased economy class tickets and later requested an upgrade to business class from TK. Despite the call center's assurance that the upgrade process would commence the following day, my ticket showed an unusual message suggesting incomplete or cancelled flights, which contradicts the current status. I paid for economy class, sought an upgrade, but did not receive an invoice for the additional amount required. I am eager to finalize the upgrade payment. Despite contacting the call center numerous times in Germany, reaching out to the TK office in Istanbul, and sending urgent feedback messages, the issue remains unresolved. A public relations officer promised a quick resolution, but the problem persists. I fly on Saturday (12 June [redacted]) and seek prompt assistance. Turkish Airlines, please address this matter promptly. I am frustrated with the lack of progress despite multiple attempts to resolve the situation.

To the concerned party, I am writing to file a complaint on behalf of 12 passengers who were denied boarding on June 8, [redacted], for their flights to Islamabad or Karachi from Istanbul. Despite possessing valid Pakistan visas, negative PCR test results, and all necessary documentation, we were not allowed to board. There was discrepancy between the categorization of Iran on the NCOC website and the Pakistan Tracking Pass application, causing confusion. Turkish Airlines staff assured us multiple times that we could board with our documents, yet we were ultimately refused entry at the gate. This led to missing an important appointment at the US embassy and incurred significant financial losses due to ticket cancellations. We, as clients of Turkish Airlines, were disappointed by the staff's handling of the situation and expect a prompt refund of our tickets to resolve this matter. Sincerely, Mansour Golpour (On behalf of Plaintiffs: S.R. Hosseini, S. Malaie, H. Fazli, M. Dehghanitezarjani, R. Kahibavil, R. Haghighizadeh, F. Madanchi, M. Saeyan, M. Bahrami, A. Pashaeejadid, E. Ghasemi) Flight Numbers: TK [redacted], TK [redacted]

I arrived at the airport in Taipei for my flight, only to realize it was actually operating out of Taoyuan airport. After rushing to Taoyuan, I found the ticket counter closed at 9:00pm for my 9:55pm flight. Despite seeking help to contact Turkish Airlines staff, I was met with unhelpful responses and a lack of customer service. The experience left me disappointed and frustrated with the snarky attitudes encountered. I hope to receive a refund to ease the financial loss caused by this unfortunate mistake and poor service. My confidence in Turkish Airlines has been greatly diminished, and I will steer clear of recommending or using their services in the future.

I am writing to address a concerning incident involving Turkish Airlines and one of their passengers, Ahmed Marei (passport no: A[redacted]5). The situation is as follows: Mr. Marei had a flight from Cairo to Bishkek via Istanbul but encountered issues. Upon arriving in Istanbul from Cairo, he missed his connection to Bishkek due to the negligence of an airline representative. Despite purchasing another ticket to Bishkek, another error occurred due to customer service negligence, resulting in Mr. Marei being mistakenly sent to Belarus instead of his intended destination. This mix-up was caused by an employee responsible for boarding providing him with the wrong boarding information. As Mr. Marei is elderly, over the age of 80, it is distressing that he had to endure such a situation. I believe Turkish Airlines should provide compensation for the mistakes made by their customer service representatives and reservations crew. It is crucial that prompt action is taken to investigate and address the errors made by the staff member who incorrectly directed Mr. Marei to Belarus.

Hello, I would like to share the details of a ticket purchased on June 7. My spouse and I bought two tickets in our names. Ankara to Antalya – TK [redacted] 30 Aug, 08:05–09:15 As we reside abroad, we had not generated an HES code. However, we created HES codes for myself, Canan Özel Kennedy, and my spouse, Deniz Kennedy, via the e-government website to be able to purchase the tickets, but they were canceled by your side. From what we understand, our HES code will be generated when we fill out the "Entry Form for Turkey" when we come to Turkey. (We live in Sweden and will be arriving in Turkey on August 6). What should we do in this case? Do we need to inform you of the new HES code that will be created? Also, we will be coming to Turkey from Sweden after receiving the vaccine (3 weeks before travel). Do you accept the Europass (Vaccination Passport) recognized by the European Union as proof of vaccination, or how should we document it? Best regards, Canan Kennedy

Hello, I purchased two tickets for a flight with the following details: - Deniz Kennedy with the reservation number UZN2XA - Canan Özel Kennedy Flight: Ankara to Antalya – TK [redacted] Date: 30 Aug Time: 08:05–09:15 We are currently not in Turkey, but we needed to acquire HES codes for the flight. The HES codes we obtained from E-devlet were subsequently blocked. How can we inform you when we have new HES codes? Will this affect our flight? We are aware that we can obtain HES codes by filling out the "Turkey Entry Form" within 72 hours of the flight. However, we needed the codes to purchase the tickets in advance. Could you please clarify why the HES codes were blocked and advise on how to resolve this issue? Additionally, we will be vaccinated three weeks before the flight to Turkey. We will have a Covid-19 vaccine passport accepted in EU countries. Will this document be sufficient proof of vaccination for our flight on 6th August? I eagerly await your responses to these inquiries. Best regards, Canan Kennedy

We flew business class from San Francisco to Zagreb on June 27, [redacted]. Upon landing in Istanbul for our connecting flight to Zagreb, we were rushed as the boarding for our next flight had already begun. Despite having passed security in San Francisco, we had to go through security checks again, causing stress and delays. Thankfully, we managed to catch our flight with last-minute assistance, but we are concerned about our return flight and the possibility of missing it with the short layover time in Istanbul. It would be helpful if there were solutions in place for situations like these, such as covering expenses for hotel stays due to tight flight connections. We love using your services, but hope these issues can be addressed for better travel experiences in the future. As retirees eager to travel the world to see our kids and grandkids, we appreciate your attention to these concerns. Thank you for your assistance. Best regards, Z & J Sedic Email: [redacted]

Date: June 7, [redacted] To the Manager, Turkish Airlines Subject: Complaint Regarding Cancelled Flight Dear Sir, I am writing to express my dissatisfaction with the delay of Flight No. [redacted] from Tehran to Istanbul. This recurring issue has caused significant inconvenience to passengers like myself who rely on timely flights to reach important destinations. It is disheartening that passengers who invest in expensive tickets for crucial commitments are not valued by your airline. Recently, I missed a vital meeting due to this flight delay, which was a direct result of poor service. Instead of receiving a professional response and apology for the error, my companions and I (a total of five passengers) were treated disrespectfully by Ms. Janani, who not only failed to assist us but also used inappropriate language. It is unacceptable to pay a premium for flights and receive such substandard treatment. The lack of cooperation from your staff, coupled with the disrespectful behavior of Ms. Janani, has marred the reputation of your airline in my eyes. Regrettably, I had to purchase additional tickets at double the expected cost due to this incident. This experience has led me to the decision not to choose Turkish Airlines for future travel arrangements. Sincerely, Omid F. [redacted] Sent from my iPhone

Good afternoon, I am reaching out to inform you about my father, Lester Pino Marrero's situation. He had a reservation to travel from Dubai to Cuba with Turkish Airlines. Unfortunately, after arriving in Dubai from Seychelles on 07/07/[redacted] at 4 am, airport staff directed him to the wrong terminal causing him to miss his connecting flight to Istanbul and then to Cuba. Despite following their instructions, he now finds himself stranded at the airport without any clear guidance or assistance. This mistake was not his fault, but an error by the airport staff. My father, who is unwell, paid nearly [redacted] euros for his Turkish Airlines ticket and is unable to purchase another one to correct this situation. We urgently require a response from the airline, as time is of the essence and my father remains stuck in Dubai.