Trulia Customer Service Issues

Hello, I am the homeowner of [redacted] New Glasgow Road, Scottsville, KY [redacted]. I have been attempting to have inaccurate information on the property ad rectified to no avail. The previous listing agent, James Cook from Berkshire Hathaway HomeServices in Bowling Green, KY, has not responded to my requests to update the listing, which has been active for over 1,[redacted] days. Though the price has been updated, the old photos remain, hindering the sale of the property. Despite informing the agent to remove the listing so my current agent can update it with accurate information, no action has been taken. I am extremely frustrated by this oversight and believe it has caused me to lose potential buyers. I have invested over $40,[redacted] in renovations and wish to sell the property. If the issue is not resolved promptly, I will escalate it to the Realtor Association of Kentucky - Allen County. The misleading information has resulted in financial losses, and I seek a resolution urgently. Any assistance or guidance on how to address this matter would be greatly appreciated. Thank you, Rachael J.

Hello, I am writing to share my recent experience. I visited a property on **** S Hobart Blvd **-C and proceeded to the office to complete paperwork and pay the necessary fees. During the process, the person assisting me inquired about my background and budget. I explained that I am a writer focusing on copyrighting Mexican intellectual property such as recipes and music style. However, the individual expressed reluctance to proceed further, urging me not to incur application expenses. He mentioned reaching out on Monday or suggested I call if I am still interested. I am disappointed by this turn of events and am also seeking a refund for my $** Lyft fare. Thank you for listening.

I would like to purchase [redacted] Riverview Drive in Colonial Beach, Virginia, which is a foreclosure property. I offered $1,[redacted] more than the asking price. I visited the property the day after it was listed online and completed paperwork with Jimmy Coates. Please inform me if the current bid falls through. I intend to reside in this property, not use it as an investment. I am financially secure and prepared to settle promptly after a home inspection. Thank you for considering me as a potential buyer. - Rita C.

I noticed that the map search option on the website has been relocated to the bottom of the page. Previously, it was available at the top for easy access. However, after the change, I can no longer find the feature to remove boundaries or select filters like crime, hazards, flood zones, and schools. These options were particularly beneficial and the main reason I preferred using Trulia over other search engines. I am unsure if the choice options and the remove boundaries feature have also been moved. Can you please clarify what has happened or assist in locating these features? Thank you.

I submitted an application for a rental property on 06/30 through Trulia, but the listing agent informed me later that she does not accept online applications and has her own process. I paid $29 for the application on the site and now feel like it was a waste since she does not use it. I have tried reaching out to her without any response. As a low-income family with a child who has special needs, this amount means a lot to us. I would appreciate any assistance in obtaining a refund since the application won't be utilized, and the agent is unresponsive. Thank you for your attention to this matter. - A. W.

I recently applied for an apartment share in my luxury apartment in San Mateo, CA through Zillow and Trulia. Zillow declined my application, but I discovered that my listing was active on Trulia and Hotpads as a result of a transfer between the two sites. Two potential renters have contacted me through Zillow, but I am unable to retrieve the application since my initial application was declined. I am unsure about the connection between Trulia and Zillow online and how to proceed. Can you clarify the relationship between the two platforms and guide me on how to provide the official application through Zillow to interested parties or potentially through Trulia for my renters? I hope this explanation helps. Despite indications on the menu, I have not received any phone calls. Thank you, Marti.

I discovered a listing on 7/26/19, you can find it here: [redacted]. I arranged a viewing through Purple Tree's website. They requested a copy of my DL, photo, and credit card with a charge of $.99. Following their instructions, I entered the serial # from the lockbox but couldn't locate the house. Neighbors confirmed they hadn't seen the house in the ad. After a fruitless hour of searching, I contacted Purple Tree. Martha put me on hold for a long time. When I suggested it might be a scam, she disconnected the call. Concerned about the ad requesting personal information for a nonexistent property, I would like more details on this listing. Please contact me. Thank you.

I've spotted numerous lovely homes on Trulia in the area that caught my eye. Unfortunately, until I sell my property in Prescott, I'm unable to make a move. I prefer having cash on hand to bid promptly when the right opportunity arises, as the market is competitive. My current property is paid off, and though your prices on Trulia are appealing, I must prioritize selling my house first. The real estate market in California has been overwhelming with agents, and I hope to sell my property independently to avoid substantial fees. I plan to wait until November when it's cooler, and I will have settled taxes and Escrow in Arizona by then. So, I kindly request no more new listings until I'm ready to make a move to secure my preferred option.

As a real estate agent in Washington, NC, I have a property listed at [redacted] Baoda St. in Bath, NC [redacted]. Unfortunately, there is an old listing for [redacted] Baoda St. The description matches my property, but the photo is incorrect, showing a different house. This gives the wrong impression and makes my client's house appear in a run-down neighborhood. Could you kindly remove the listing for [redacted] Baoda St.? The house is not for sale, and having it there with inaccurate information is confusing for potential buyers. Your assistance in correcting this issue would be greatly appreciated.

I was invited to apply for a rental after viewing it in person. I provided my financial details and exceeded the income requirement by nearly double. However, during the application process, I encountered a security question issue in part five, specifically relating to a car payment from [redacted]. I mistakenly considered it a lease, which led to a roadblock in the application process. Now I am unable to complete the lease application online and seek guidance on resolving this matter. The application system should offer alternative methods like paper applications for those who face challenges applying online. I appreciate any assistance in this matter, as there are two handicapped individuals in our household, and I struggle with navigating the application on my phone. Thank you for your help.

Hello, I successfully added my husband as a co-applicant. However, I'm having trouble re-verifying the information on my report as it has already been submitted. I have all the necessary documents ready. Tomorrow, I plan to include Steven G's application. I tried to re-verify the security questions online, but it suggests deleting the whole application, which I can't do as the answers are not working. Initially, my husband was listed as the primary applicant, but I corrected it to continue as the main applicant. Now, the system seems stuck despite us having paid the fees. Steven is ready to apply once my part is completed. This process would have been finished yesterday if it was on paper. We could have signed and faxed it to Trulia. I understand you are closed now, but I hope someone sees this message. There are four applicants, and one is done, but we need to resolve these issues. Thank you for your assistance.

A few months ago, we had an older couple trespass on my private property and take photographs of my home and land while my children were playing in the yard. Concerned due to our loan modification review, I contacted my mortgage company to address the issue. They denied involvement and suggested contacting the authorities. After reporting the incident to the police, I discovered that the images had been posted on your website inaccurately listing my home for sale with a possible foreclosure. My mortgage company reiterated they were not responsible, indicating an independent individual had shared the photos and details. It is essential to understand that your website is displaying illegal content from individuals who unlawfully entered my property. I have sought legal advice and involved the local police department. Please refrain from entering my property in the future.

I have reached out twice in the last 6 months. We are the new owners and need our listing on Trulia removed. There have been 5 break-ins in 6 days in this area, with one next door, one across the street, and another a block away. The person has been caught but had accomplices, targeting homes with for sale signs online. Despite six signs in the area, our listing is still up. Please remove our ad to prevent any further incidents. We do not want to live in fear of intruders. Thank you, Jacob and Judith Saredy [redacted] E. Baymeadows Drive Inverness, FL [redacted]

Hello, I am Edessa Cadiz. I am reaching out to ask you to remove my two previous home rental listings that appeared in a random Google search under my name. I am a nurse in San Diego and for my safety, I need these listings removed as they have caused me concerns in the past due to unwanted attention. Despite my attempts, I cannot find a way to delete these listings myself. I have also tried contacting customer service but was unable to get through. Kindly delete my posts and unsubscribe me from Trulia. If necessary, please contact me at [redacted]. Thank you, Edessa Cadiz.

A bit over a month ago, my family journeyed from Houston to [redacted] Dicks Park Rd in Zwolle, LA, a property listed on Trulia, to meet Tony Pugh. We had concerns about the septic tank, lead paint, and asbestos which Tony said he would look into. Regrettably, he hasn't responded, so I reached out to the listing agent, who is now unresponsive as well. Despite this, the property remains on the market. I fear this lack of communication may be related to discrimination due to my mixed heritage. As the housing market may be shifting, with potential economic challenges, I am perplexed by the lack of interest in selling the house to minority buyers. This discriminatory behavior is unacceptable, and I am prepared to take formal action if a satisfactory explanation is not provided promptly.

I'm having trouble with my house address listing. My address is [redacted] W Tinkerer Ct, Crystal River, FL [redacted], but it's showing up as [redacted] W Tinkerer Ct #A, Crystal River, FL [redacted]. I've already requested to have the #A removed before, but it keeps appearing. Additionally, there are mistakes on the listing that I can't seem to edit. Could you please help me correct these errors? Thank you, Larry P.

I have only interacted with a chat room, not a live person. How can Trulia and Zillow permit someone who is not the actual owner to post a for sale by owner listing? The individual I spoke to about listing my home claimed to be the owner, but after checking, he was not. I request that my property be taken down from these websites. It is concerning that anyone can list a property without ownership verification on these platforms, making them unreliable for users. Thank you.

I would like to request the removal of the video featured on our property listing at [redacted] Lavers Circle, #D504, Delray Beach, Florida on Trulia.com. The video currently displayed does not accurately showcase the appeal of our condo and we believe it may deter potential buyers from exploring further. We kindly ask for your assistance in taking down this video so that the following photos can be highlighted instead. Your help in resolving this matter would be greatly appreciated. Thank you, Eileen O.

My listing with MLS # S[redacted] has an incorrect address on Trulia. It currently shows as [redacted] Pleasant Street, Manlius, NY [redacted], but it should be [redacted] Pleasant Drive, East Syracuse, NY [redacted]. The MLS has the correct information, but Trulia is displaying it incorrectly. We've received numerous contacts regarding this mistake, which is causing people to go to the wrong house. It's crucial to have this rectified promptly. Interestingly, other platforms have accurately pulled the correct address from the MLS, so I'm curious to know why only Trulia and Zillow have this discrepancy.

Please pass this message along to Zillow as well. I built and purchased my home at [redacted] Hollow Ridge Ct. in Columbia, MO [redacted] from the ground up 19 years ago. It has never been foreclosed, rented, or put up for sale. I still live in my home. I am requesting that any listings with my home's information and photos be removed immediately. The information provided is fraudulent, and it is disheartening to see deceit coming from within my own family. If my home details aren't taken down promptly, I will report this issue to the BBB, as I have done twice before. Additionally, I will involve my attorney due to the slanderous nature of these actions. I tragically lost my oldest son, who was my best friend, at the young age of 27. Now, I understand why his spirit may not be at peace. I send blessings to all involved, and I hope that my son's soul may rest in peace.