Trivago Customer Service Issues

Hello, I am looking to reach out to the marketing department regarding your affiliate marketing program and to discuss a unique opportunity. I am Raed al Arrar, the founder of “Ylla - يلا," a Kuwaiti Startup. We are introducing our new on-demand marketplace platform in the Middle East with the aim of simplifying the process of booking, earning, and owning bitcoin through online shopping. Ylla is the Middle East's first bitcoin rewards application, allowing users to earn and own bitcoin while they shop online. We view online shopping as an excellent avenue to educate and reward individuals with the benefits of bitcoin as they make purchases. To kick-start our initiative, we are carefully selecting reputable brands to partner with to enhance sales and conversions on their websites. Please share the contact information of the appropriate person. Amr (CC'd in this email), our regional manager, will reach out to arrange a meeting to delve further into this exciting opportunity. Kind regards, Raed PS.: Amr's mobile phone: [redacted][redacted] if you prefer to contact him directly to schedule a meeting.

Dear Trivago, I have watched many of your commercials and decided to use your service to book a hotel for the first time. My oldest son, who has mild autism, has an important meeting and interview at the Mississippi State Veterinary School on Wed, March 25, [redacted]. Initially, we had scheduled it for March 11 but later found out that Mississippi State was closed for spring break on those dates. We are traveling from NC, just my son and me. I booked through Trivago for the first time on March 10 and 11 at Comfort Suites in Starkville, Mississippi with Confirmation #[redacted]6 under Laura I., [redacted] Old Marshall Hwy, Asheville, NC [redacted], phone [redacted]. Unfortunately, I realized today that I had booked the wrong dates; the correct dates should have been March 24 and 25th. I called Choice Privilege Hotels, and they rebooked us at Quality Inn for March 24 and 25 with Confirmation #[redacted]5. They are attempting to refund and cancel the March 10 and 11 dates and advised me to contact you. As I am not currently employed, I cannot afford to lose the refund for these nights when the university is closed. I have never used Trivago before and really need your help to get this issue resolved. We are in a panic as it was an honest mistake. I am worried about using Trivago again in the future. Please assist me in getting this refunded. My email is [redacted]

I understand you are facing challenges with receiving your payment for the voice-over work done for Trivago. My name is Simon, and I completed the recordings in Bangkok as urgently requested. Despite being assured payment within 2 to 3 days, it has been a month of back and forth without receiving anything. This situation is putting a strain on my finances, especially with bills looming. The total amount owed is [redacted] Euros. It's frustrating to be given the runaround with various excuses from different departments. I appreciate the efforts made by Adam Oliveras Sala, but the delay persists. I urge for a resolution in a timely manner as agreed. Thank you for your understanding and assistance in this matter.

Subject: Complaint Regarding Reservation Cancellation and Reimbursement To Whom It May Concern, I would like to address a serious issue that occurred with a reservation I made through your website, Otel.com, for a stay at SIKANIA Resort&SPA in Italy. I, Pasquale De Gennaro, an Italian citizen, made a reservation from July 25, [redacted], to August 1, [redacted], for a total of EUR 1,[redacted].70 (reservation number: [redacted]). Unfortunately, I discovered that my reservation had been cancelled without my consent on May 12, [redacted]. Despite my numerous attempts to contact your customer service and call center for clarification and reimbursement, I have not received a satisfactory response. I have submitted multiple requests for information and reimbursement via your website, which have gone unanswered or dismissed without proper consideration. I expect a full reimbursement of EUR 1,[redacted].70 within 15 days from the date of this notice. Failure to comply may result in legal action to recover the sum, seek damages, and report the incident to relevant authorities and associations. For further communication, please reach me at [redacted] or +39 [redacted]. Sincerely, Pasquale De Gennaro

I am writing this review to express my dissatisfaction with the service I received from Trivago and Otel.com. In February [redacted], I used Trivago to book a reservation at Sikania Resort in Sicily for July 25 to August 1, [redacted]. I paid EUR 1,[redacted].70 in advance by credit card to Otel.com, recommended by Trivago as the best-priced option. Recently, I contacted Sikania Resort for information only to discover my reservation had been cancelled by Otel.com on May 12, [redacted] without my knowledge. Despite numerous attempts, I have been unable to reach Otel.com's customer service for an explanation or refund. This experience has left me disappointed and I will avoid using Otel.com or any website endorsed by Trivago in the future. It is evident that Trivago lacks control over the websites and companies it recommends, leading to this unfortunate situation.

Subject: Removal of Listing on Trivago and Refund Request Hello, I hope you are well during these challenging times. Unfortunately, due to the impact of the COVID-19 pandemic on our business, we have had to make adjustments to our marketing expenses. As a result, we need to temporarily withdraw our listing from Trivago until further notice. I kindly request the immediate removal of our listing and a refund of the charges applied to my credit card yesterday. The invoice number in question is INV[redacted]1. Thank you for your prompt attention to this matter. Best regards, Jerry L. ASHLEIGH COURT MOTEL 47 Matai Street West Riccarton, Christchurch Phone: +64-03-[redacted] Fax: +64-03-[redacted] Reservation Line: 0[redacted]34 (New Zealand only) Email: [redacted] Website: www.ashleighcourtmotel.co.nz

I have been a satisfied customer for a few years. I had a reservation for a trip to Gettysburg from 8/15 to 8/25, but it was canceled by the owner due to the Coronavirus. While browsing online last night on Trivago for a room with 2 queen beds, I came across a listing for Comfort Inns and Suites that seemed perfect. The price shown was $76.00 per night for the room, as listed as the lowest price. When I tried to book it through lol.travel, the total price ended up over $[redacted].00 instead of the $[redacted].00 plus tax originally quoted. Despite multiple attempts, I couldn't book the room at the advertised price. After contacting lol.travel at [redacted]32, they couldn't resolve the issue, stating it was up to the travel agency to fix it. I also reached out to Comfort Inns and Suites, but they couldn't honor the price. The rooms were initially unavailable, then later showed up again at the $76.00 rate. I'm unsure how to proceed with this situation. Best regards, T. Pearse

Hello, I am Pauline D. Sajol from OPPO Mobile Technologies Inc. We are seeking a website partner to manage our corporate accounts, including hotel and plane ticket bookings for our employees. We are interested in a partner who can handle bookings with various airlines and hotel accommodations. If you provide this service, kindly share your contact information for further discussion. You can also reach me at the mobile number provided. Please confirm the receipt of this message. I look forward to your reply. Thank you and stay safe. Best regards, Pauline D. Sajol Receptionist Admin (Reliever) Philippine OPPO Mobile Technology, Inc. 28th Floor, Arthaland Century Pacific Tower, 5th Avenue corner 4th Avenue corner 30th Street, E-Square, Bonifacio Global City, Taguig City Tel: (02) [redacted] to 06 loc [redacted] Mobile: [redacted]1 Email: [redacted]

Hello, I am reaching out on behalf of my son, who made a reservation at a hotel without a name through your platform last night. He paid $35 and is now hesitant to proceed with the full payment due to concerns about the legitimacy of the booking. His name is Taylor Eddington. I am unable to locate a contact number for assistance. As his mother, Stephanie Eddington, I kindly request a call to clarify the situation. Thank you.

I kindly request the removal of the photographs of Sunder Villa Cottages in Mahabaleshwar from your site. The incorrect posting was done by an unknown person, and we do not take responsibility for it. Sunder Villa operates as a Sanatorium under the Ramchandra Laljee Trust, and the images displayed are meant for hotel purposes. As a Trustee, I ask for the prompt deletion of the photographs. Failure to do so may result in legal action at your expense. Thank you for your attention to this matter.

I accidentally deleted the Email containing my confirmation and itinerary number. Could you please resend the Email to my computer? My name is Edward M. Castleberry and my Email is [redacted] The booking I made was for Magic Moments Resort and Kids Club at [redacted] W. Irio Bronson Memorial Hwy, Kissimmee, FL [redacted] on February 12-13, [redacted]. Kindly send me the Email with the itinerary number. Thank you, Edward Castleberry.

I am writing to request a cancellation for my hotel booking at the Double Tree by Hilton Hotel Darwin. The lockdown in Sydney due to the recent Covid19 outbreak has affected my travel plans. I have made this booking for 10 nights using my Westpac Mastercard, and I was charged $[redacted].55 (Australian Dollars) on 17 May. The check-in date was scheduled for Thursday, 8 July, and the check-out date was set for Sunday, 18 July. The Hotel Confirmation Number is WVCLDI, and the Confirmation Code is HABWP. The Trivago sub-contractor on my Mastercard statement appears as HW BookingBargains located in the USA. I kindly request a refund of the charged amount. Thank you.

Hello, I've utilized STAYFORLONG for reservations based on your website recommendation. Two reservations were made in May [redacted], yet despite daily calls and emails since June 8th, I have not received my confirmation numbers. Despite assurances of a follow-up, I still lack confirmation one week from our hotel check-in. As your website endorses STAYFORLONG, I request your assistance in ensuring their reliability amidst numerous complaints. Please help apply pressure on them to secure our confirmations for the Mazagan Beach Resort in Morocco. Thank you for your support. - Hinda I., 2 adults & 2 kids, First reservation: 10/07/21-17/07/21; Second reservation: 24/07/21-31/07/21. I am eager for your assistance and updates.

The agency we booked with is a scam. We've contacted them several times, and they keep saying they will get back to us, but never do. When we reach out to them, they brush us off, laugh at us, don't resolve anything, and never contact us back. I want to be refunded by Stayforlong, never using them again. Please help us, our holiday plans are ruined, and our money is at stake.

Dear Sir/Madam, My name is RMS, an Egyptian citizen. I visited your website looking for a hotel for the Eid al-Adha holiday. I found a hotel on Snap Travel and made a reservation on 06/16/[redacted] via the Snap Travel app. They deducted [redacted] Egyptian pounds from my account. The issue arose when they asked for an additional amount of 15,[redacted] Egyptian pounds to secure the reservation by 07/18/[redacted], which I declined. I have been trying to get my initial [redacted] Egyptian pounds refunded since then without success. I have reached out to them but with no resolution. Kindly assist me with this matter as I did not involve you during my communication with them. Thank you.

Upon checking into our room, it was immediately apparent that the cleaning was subpar. The sink had toothpaste stains and hair, mirrors were smudged, dust coated the headboards and window sills, and there were cobwebs. After informing the front desk, they assured us it would be cleaned. Upon our return from dinner, nothing had changed. Despite repeated requests, the room remained untouched. When asking for towels and pillows, the service was incredibly slow. The sink was clogged, the hairdryer broken, and overall service was lacking. At check-out, asking for a discount due to these issues was met with refusal. The nightly rate of $[redacted] seemed excessive given the condition of the room. We feel the need for a resolution as soon as possible and have photographic evidence of the room's state. We are disappointed with our stay and seek a prompt response. Thank you, H. Roy.

Hello, I attempted to make a hotel reservation for Saturday, the 21st of August at the Mercure Blackburn Dunkenhalgh Hotel and Spa. Unfortunately, after confirming the booking, the website displayed an error message. I then tried again, with the same outcome. I made the reservation through the Trivago website, using a third-party site called Booking Bargains. I am concerned about the legitimacy of this site and whether my booking was successful. Upon checking my credit card statement, I noticed four pending charges. I have not received any confirmation of my booking and want reassurance that only one booking will be charged. I do not have a booking confirmation to provide, but the reservation was made under the name Kelsey T. with the email address provided. I called the hotel, but they have no record of my reservation. They mentioned that external bookings may take longer to process. I also emailed Booking Bargains with the same inquiry but thought I would seek your assistance. If needed, you can reach me at [redacted]. Thank you, Kelsey

I recently dealt with Traveluro for a booking, but had to cancel. They refunded my money, but when I tried to rebook later, they charged me, claiming the deal was unavailable. I was given receipt #[redacted] for a booking at the Excalibur Las Vegas, expecting a refund that I never received. So, I booked at the Luxor Hotel for the same dates, but again faced issues with no confirmation and a charge of $[redacted].00 (receipt #[redacted]). Checking their website, I found unsettling reviews mentioning failed confirmations and scams. I trusted them and am disappointed. I seek your help in resolving this matter and getting my money back.

I am frustrated with the service from your participating travel agent, Agoda.com. My daughter booked four rooms at Kempinski Mall Hotel in Dubai from October 5th to October 10th for five nights and paid by credit card. The booking reference [redacted]63 was confirmed by Agoda, but the hotel claims they have not received any booking. Despite contacting the hotel daily, including just an hour ago, they continue to deny our reservation. Agoda customer service has been unhelpful despite speaking to several managers. It has been over a week, and tomorrow is the last day for cancellation. The price for the hotel has now increased considerably. I blame Agoda for this situation and will have to involve the Travel Watchdog if I do not receive a prompt response within an hour. I await your timely reply. - M. Karolia

I emailed [redacted] and [redacted] on 11/2 but have not received a reply. I initially called to adjust my reservation to one night, starting on 11/12/[redacted]. The front desk at the Arthouse Hotel informed me that I needed to get in touch with them directly. After speaking with Steve from the management team, he mentioned that the representative I spoke with gave me incorrect information since I had prepaid through them. Steve approved the modification for one night but stated that Traveluro needs to refund me for the extra night. He is waiting for your liaison to contact him to proceed. Please confirm that the change has been made and let me know when I can expect the refund. Thank you, Daniel Michael.